TPDDL Excellence Journey June 2015
TPDDL Excellence Journey
June 2015
2
Power Scenario in Delhi
(Prior to Reforms in 2002)
Financially unhealthy
utilities
Vicious Circle of Un-sustainability
• AT&C/Theft losses range between 53% to 60% of Input • Govt. Subsidies approx. Rs 1,500 cr per annum to bridge
Revenue Gap• Condition of Network pathetic• Billing Receivables close to 1 year outstanding • Poor Condition of Consumer Records• Consumer nowhere in focus/Regular black-outs and
brown-outs of 4-6 hours
Nee
d f
or
Ref
orm
s
•Investment needed to improve Network
•Subsidies - not a long term solution; Sector to be made Self Sufficient
•AT&C loss reduction and sector efficiency improvements required
•Enhance consumer satisfaction
•Introduce Best Practices, enhancing employee skill sets andmorale
3
o Asset valuation was done in Business Valuation Methodo License-based Regulated business for 25 years.o Guaranteed 16% RoE on meeting AT&C Targets. o Tariff set by regulator on cost plus RoE basis.
Delhi Reform Model
4
TPDDL
5
Parameter FY’15
Turnover INR 6503 Cr
Peak Load 1704 MW
Annual energy requirement 8423 MU
Total registered consumers 14.39 Lacs
Number of employees 3543
Area 510 Sq Kms
Population serviced in Network area (approx)
6 Million
Licensed for distribution of power in North and North West Delhi
Certifications : ISO 9001, 14001, 27001 ; SA 8000 ; OHSAS 18001UN Global Compact Reporting
About TPDDL
Govt. of Delhi, 49%
Tata Power,
51%
6
Challenges faced by TPDDL
DISSATISFIED CONSUMER BASE
(backlog of 1,00,000 billing complaints & 20000 new connections)
LARGE UNSKILLED WORKFORCE
(5638 employees with little Skills set)
POOR DOCUMENTATION
(50% records were erroneous)
DILAPIDATED NETWORK
(Approx. 10000 No Supply complaints/day)
ABSENCE OF MANAGEMENT SYSTEM
(HR, Finance, Governance)
BURGEONING LOSSES
Losses range from 53% to 60% (approx. 10 crores/day)
7
TPDDL Turnaround Story-Brief Snapshot
Current scenarioWhat TPDDL had inherited
Multi-pronged approach adopted by Management to turnaround a traditional Government setup into a role model for private sector efficiency in only 10 years
• AT&C losses: > 50%
• No concept of consumer service and IT interface
• Lack of performance orientation
• Electricity supply system on the verge of collapse
• AT&C losses: < 11%
• One stop solution: State-of-the-art Integrated CallCenters & Consumer CareCenters
• Performance orientationthrough Change Management & Balanced Scorecard Approach
• Remarkable improvementin System Reliability: DT failure <1%
8
Our Sustainability Philosophy
Passion for excellence
Consumer Service Excellence
Operational Excellence
AT&C Loss Reduction
Care for Community
Care for Environment
Areas of Focus
Becoming Carbon Neutral
Drivers
Skilled & Motivated Workforce
Innovative Technology Adaptation
Success Parameters
Improving CSI Score
Reliability Indices
ATC Levels
TCCI ScoreAA Score
9
Our Sustainability Philosophy
Passion for excellence
Consumer Service Excellence
Operational Excellence
AT&C Loss Reduction
Care for Community
Care for Environment
Areas of Focus
Becoming Carbon Neutral
Drivers
Skilled & Motivated Workforce
Innovative Technology Adaptation
Success Parameters
Improving CSI Score
Reliability Indices
ATC Levels
TCCI ScoreAA Score
Safety
Consumer Centric Inclusive Approach
Shareholder Value
Care for Environment
Care for Community
Customer Excellence
10
TPDDL Turnaround Snapshot
Parameter Unit Jul 02 Mar 15 % change
Operational Performance
AT&C Losses % 53.19.87
(provisional)81%
System Reliability – ASAI -Availability Index % 70 99.55 42%Transformer Failure Rate % 11 0.76 93%Peak Load MW 930 1704 83%Length of Network Ckt. Km 6750 12313 82%Street Light Functionality % 40 99.18 148%
Consumer Related PerformanceNew Connection Energization Time Days 51.8 5 90%Meter Replacement Time Days 25 4 84%Provisional Billing % 15 1.34 91%Defective Bills % 6 0.14 97%Bill Complaint Resolution Days 45 4 91%Mean Time to Repair Faults Hours 11 1.53 86%Call Center Performance - Service Level % - 92Payment Collection Avenues Nos. 20 6725 33525%Consumer Satisfaction Index % - 84
Financial PerformanceCapex Incurred Distribution Rs. Cr. 1210 5106 321%Revenue (Annualized for FY 03 and FY14) Rs. Cr. 1156.3 6503 462%
OthersConsumers Lacs 7 14.39 105%Employees Nos. 5600 3457 38%
11
EXCELLENCE JOURNEY :
AT&C Loss Reduction
12
Unique Efforts appreciated
nationally and internationally
Prioritizing Focus
Front runner in Technology Implementation to improve efficiency and consumer service delivery
Initiatives: AT&C Loss Reduction
13
Initiatives: AT&C Loss Reduction
Social Interventions
• Collaboration with NGOs – awareness creation across LA especially slums
• Settlements of Enforcement cases through PHFs , Special Lok Adalats , Electricity Courts etc.
• Public participation in controlling Theft through Community pressure
• Separate Segment for consumers at Bottom of Pyramid –Sp. Consumer Group
– Employment Oriented Vocational Trainings - “ Creating Capacity in consumers to pay before asking them to pay”
14
Consistently Loss Reduction Exceeding Targets
• Paid Dividends to Govt. and Tata Power for five years (FY 2005-06 to FY 2008-09 and now in FY2013-14)
• Amongst lowest Tariffs in the country with highest availability and reliability of power
• 1:2 Bonus Shares Issued in FY ‘09
Key Performance Results – AT&C Loss Reduction
47.6045.35
40.85
35.3531.1
22 20.35 18.68 1713 12.5 12 11.5
47.7944.86
33.79
26.5223.73
18.56 16.74 15.16 13.7511.49 10.73 10.35 9.87
0.00
10.00
20.00
30.00
40.00
50.00
60.00
FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15DERC Target Actual
This has yield savings of nearly Rs. 13500 crs.
15
Retail Tariff (Business as Usual without AT&C reduction)
1.52 1.57 1.99 2.11 2.19
3.00 2.86 3.68
4.25
5.29 5.45 5.67 5.95
3.83 3.80 4.07 4.33 4.46 4.46 4.52 4.46 4.43 5.29
6.72 7.45
7.89
4.26 4.47
5.75
6.78 7.25
7.74 8.02 8.07 8.15
9.98
12.78
14.22
15.16
-
2.00
4.00
6.00
8.00
10.00
12.00
14.00
16.00
02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11 11-12 12-13 13-14 14-15
Retail Tariff (Business as Usual without AT&C reduction)
Power Purchase Cost Actual Tariffs Tariffs at Business as Ususal
16
Year Wise Tariffs (Energy Charges vs. Power Purchase Cost)
All Figures in Paise/ Kwh
180 205 220 240 240 245
145 145 145
215280 300
220
300 325360
390 390 395 395 395 395
504
430467
259
152 157
199 211 219
300286
368
425
529545
567595
0
100
200
300
400
500
600
700
2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09* 2009-10* 2010-11 2011-12* 2012-13* 2013-14* 2014-15*
Year Wise Tariffs(Energy Charges vs. Power Purchase Cost)
0-200 201-400 PPC
17
Power Tariff : Delhi vis-à-vis Metros & States
18
Tariff Comparison across different utilities of Metro Cities in India
Consumer CategoryUnits
Delhi (TPDDL) Mumbai Kolkata Chennai
Rs. / Unit Rs. / Unit Rs. / Unit Rs. / Unit
Dom - 2 Kw* 200 2.20 5.1 5.12 3.58
Dom - 2 Kw* 400 2.59 6.05 5.62 4.46
Non Domestic/ Commercial- 20 kW
1500 10.15 12.88 7.64 7.71
LT Industrial - 20 kW 1500 9.2 10.63 6.88 5.9
HT Industrial -100kW/108 KVA
15000 8.3 9.44 8.77 7.66
Peak Load In MW 1704 3192 1856 2000
No of Consumers In Lakhs 14 30 25 11
* Domestic Tariff upto 400 units include 50% subsidy on energy charges
19
Tariff Comparison across different Utilities near Delhi NCR
Consumer Category Units
Delhi (TPDDL)
Haryana Uttar Pradesh Rajasthan
Rs. / Unit Rs. / Unit Rs. / Unit Rs. / Unit
Dom - 2 Kw* 200 2.20 4.14 5.00 5.16
Dom - 2 Kw* 400 2.59 4.60 4.90 5.17
Non Domestic/ Commercial- 20
kW1500 10.15 8.50 9.45 7.35
LT Industrial - 20 kW
1500 9.20 8.16 10.1 6.32
HT Industrial -100kW/108 KVA
15000 8.30 6.88 8.10 6.51
Power Outage During
Summer(Avg.)**Hours/ day 0 4-6 4-6 2-2.5
Peak Demand Met In MW 1704 8114 8733 10038
No of Consumers In Lakhs 14.4 50 239 78
* Domestic Tariff upto 400 units include 50% subsidy on energy charges
20
EXCELLENCE JOURNEY :
Enhancing Power Supply Reliability
21
Integrated Outage Management System
GIS – Mapping all electrical assets and consumers
Initiatives: Reliability Improvement
Many Industry Firsts!
22
SCADA Monitoring of total load through SCADA
100% Automatic Voltage Regulation
Initiatives: Reliability Improvement
LT Changeover
23
Geographical Information System
Integrated Call Center with BCM Smart Grid Pilot (Demand Response) Architecture
Initiatives: Reliability Improvement
Auto Reclosures
24
Performance Snapshot - Operational
Average System Reliability Index DT Failure Vs. Installed Capacity %
Street Light Performance-% Peak Demand Met (MW)
10
66
10
68
11
40
12
59
13
13
14
01
15
73
15
08
17
04
0200400600800
10001200140016001800
FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15
70
7881
8992.5
99.88 99.92 99.8997.12
99.94 99.47 99.55
60
70
80
90
100
110
FY 02 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Average System Reliability Index11
10.5
8
5.3
21.47 1.47 1.09 0.81 0.79 0.71 0.77
0
2
4
6
8
10
12
FY 02 FY 03 FY 05 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
DT Failure Vs. Installed Capacity %
4048
68
87.8 9195.3 98.7 99.1 99.4 99.7 99.6 99.60 99.18
0
20
40
60
80
100
120
FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Street Light Performance %
25
Component wise % share in ARR
O&M, 7.77%
PPC, 82.95%
Income Tax, 0.60%
ROCE, 6.16%
Depreciatio…FY14O&M,
9.51%
PPC, 78.68%
Income Tax,
1.68%
ROCE, 6.85%
Depreciation, 3.28%
FY08
O&M, 14.00%
PPC, 73.00%
ROCE, 5.00%
Depreciation, 7.00%
FY03O&M14%
PPC74%
ROCE6%
Depreciation6%
FY05
ROCE: Return on Capital Employed, PPC: Power Purchase Cost
26
Productivity at TPDDL
2,272
3,0342,928
3,0262,836
2,752
3,033
3,786
3,3393,272
3,432 3,4100.72
0.67
0.58
0.550.52
0.49
0.54
0.67
0.60 0.620.65 0.66
0.00
0.10
0.20
0.30
0.40
0.50
0.60
0.70
0.80
0.00
500.00
1000.00
1500.00
2000.00
2500.00
3000.00
3500.00
4000.00
FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14
O&M per consumer served O&M per unit supplied
Sales and consumers served have grown by 230% and 98% respectively
UOM : Rs. Per unit/ year
• *Impact of Pay Commission• # Impact of increase in consumer base on account of SCG Drives
O&M expenses per consumer served CAGR – 4.21%
O&M expenses per unit supplied CAGR – (1.02)%
27
Cost to serve Comparative Scenario
2,5
80
3,1
39
3,4
32
3,5
26
3,9
13
4,2
57
4,9
45
5,5
04
0.00
1000.00
2000.00
3000.00
4000.00
5000.00
6000.00
PG&E(USA)
PPLElectric(USA)
TPDDL (Delhi)
Tepco (JP) Con ED NY(USA)
Kepco (JP) CL&P(USA)
TNB (MY)
Source: DNV KEMA 2013
UOM: Rs. Per consumer /year
Average 3912
Cost to serve at TPDDL is below the International average
28
EXCELLENCE JOURNEY :
Network Improvement
29
Operational Excellence: Performance Snapshot
BeforeAfter
30
After
Before
Installation of Latest Circuit Breaker
31
Ring Main Units Installed for the first time in Delhi
Installation of Latest RMU
Before : Old Switch Gears After : New Ring Main Units
32
Revamped Substations
Before After
33
Network Revamping
Before After
34
EXCELLENCE JOURNEY :
Technological Firsts
35
SCADA
Real Time energy analytics : AMI
Monitoring of total load through SCADA
AMI Based ADR
Adoption of Technology-Many Firsts
36
AMI Based ADR
Adoption of Technology-Many Firsts
Consumer Category Nos.
Delhi Jal Board ( Water, Waste & Effluent Treatment Plants, Pumping Stations) 31
Hospitals 11
Industries ( Plastic , Food Processing, Steel etc) 95
Commercial ( Commercial Complexes, Offices, Educational Institutions etc) 213
Delhi Metro Rail Corporation 3
DIFR 1
Grand Total 354
Total Sanctioned Load : 322 MW Targeted Load reduction through ADR: 34 MW
Demand Response
37
• First Utility initiated AMI based ADR program in the country
• Project approved by DERC
• Project Objectives:– To manage peak demand
– To manage Grid Stress situations
• Project Components include :– Automated Demand Response infrastructure including DR server and site
controllers
– Smart Meters
– RF Mesh based Communication
– MDMS and its integration with other OT & IT systems like OMS, SAP, ADR.
• Collaborative partnership with selected vendors
• Project being undertaken to demonstrate:– technological capability
– understand customer behavior
– Case study for regulator to work on differential tariffs and financial incentives.
– Processes required for scaling up
Adoption of Technology-Many Firsts
38
Usage view at customer end : AMI
Real Time Outage Map
Allows consumers to makeinformed decisions by providinghighly detailed information ; Webbased portal
Provides consumers with greatercontrol over their electricity usewhen coupled with time-basedrates, potentially saving moneyon their monthly electric bill.
Allows for faster outagedetection and restoration ofservice
Real Time Alerts in case ofviolation of load/PF
AMI Based ADR
Adoption of Technology-Many Firsts
39
Integration of GIS with Operational and Commercial Sys.
Adoption of Technology-Many Firsts
40
40
OMS
Information of an
Outage
SCADAGIS
Details of the customer
&Customer
Count
SAP - CRM
Details like repair history, Crew comments, ETR also
visible at SAP-CRM
Outage status was updated on TPDDL website with estimated
time of restoration
BCM –SAP BCM (IVR)system
Outcome – Complete system integration leading to enhanced reliability and Consumer Service Delivery
Adoption of Technology-Many Firsts
41
Zonal Office
Call Centre1. Prediction2. Grouping3. Prioritisation4. ETR5. Escalation
Customer
Customer
Customer
Field Crew / Linesmen
SCADA
GIS
OMS
Adoption of Technology-Many Firsts
Outage Management System
42
Single IVR for No Supply &
Commercial complaints
Reduction in response time
40% calls handled through Advanced
Interactive Voice Response System
(AIVRS)
Availability of call centre on 24X7
basis
Remote monitoring of Call Centre
executive performance
Integrated Call Centre with BCM
Adoption of Technology-Many Firsts
Results (FY 14 – 15 Vs. FY 13 – 14 Vs. FY 12 -13)
Remarks
Call Received at IVRS
Increased by 6% (40.8 Lacs to 44 Lacs) -
Call Abandoncy 1% It has reduced from 3% in FY 13
No. of complaint registered through IVRS
Total 56, 591 No supply notification generated automatically through IVRS
Total 1.75 Lac No supply Notification generated automatically through IVRS since FY 13
Handling time Reduced by 19% from 180 seconds to 151 seconds
Reduced from 191 seconds in FY 13
Auto answering 30 % calls are auto answered -
43
Advanced Metering Infrastructure (AMI)
Field Force Automation (FFA)
Business Intelligence/Data Analytics
Integrated Communication Technology
Recommended Projects
8
USTDA Grant : Smart Grid Road Map (2011)
Enterprise Service Bus
44
EXCELLENCE JOURNEY :
Enhance Consumer Satisfaction
45
CONSUMER SERVICE INITIATIVES
46
Consumer Convenience – New Connection
• Door step delivery and same day installation of meters( Unique) thru Instant camps for JJ Consumers
• Instant Dues Checking through GIS for others consumers for Immediate revenue and Lesser footfalls
• Simplified consumer documentation
• Installments for New Connection Charges for JJ Consumers.
• Incentives for New connection like Accidental Insurance of Rs. 1 lacs
• Meter Installation through VAN Model installing about 7-8 meters per day
• GPS enabled Vehicle Tracking System
• Video Conferencing at Consumer Hearing Cell
Home Delivery of Connections
Instant Connection
Video Conference
47
Consumer Convenience – Correct Billing
• Automatic Meter reading for 60000Thousand High End Consumers.
• Online Spot Billing for JJ Consumers forInstant Bill Delivery and Query Resolution.
• Aligning Due dates of JJ Consumer Billsmatching with salary/wage dates
• Automatic System Based Reading andBilling Quality Check for ensuringcorrectness of bill.
• Split Cycle billing concept i.e. consumerread in day get billed in the evening.
• Use of Periscope for reading Meter atHeight cases
• Faulty Meter Photographs during MeterReading (immediate identification ofmeter problem) Spot Billing
48
• Billing database of 100% of consumers on TPDDL website
• Facility to Generate and View status of Consumer request and Complaint onTPDDL Website.
• SMS Pull Service @ 56070 for information on
– No Current Complaint
– New Connection
– Bill Details
– Payment Details
• Mobile Based TPDDL Website Application
– Power Outage Details
– Electricity Bill Details & Payment
– Last Three Consumption Details
– Last Five Payment Details
– Update Mobile Nos. and Email-Id
– Register New Connection Request
– Report Safety related incidents
– Know Energy Saving Tips
• Mapping of TPDDL Payment and Consumer Care Centre on Google Maps
E Bill
Consumer Convenience – Online E-Initiatives
SMS Based Pull service
Mobile App
49
Consumer Convenience – Enhanced Payment Avenues
Automatic Payment Machines
• State of art Collection Centres - Any TimePayment Machines
• Payment touch points increased from 20 atthe time of takeover to 5000 now. Owncollection counter every 3 KM radius in UrbanArea.
• Door Step Payment Collection through MobileCash Collection Centre in JJ Clusters
• Payment of Energy Bills through website /Credit & Debit Cards
• Pay-N-Win Scheme to promote lowtransaction modes of payment
• Cell Phone based payment applicationIntroduced.
50
• Meetings with RWAs/IWAs on a monthly basis in all Districts
• Segmented meets
• Annual Consumer Meet “ Milaap”
• Relationship Approacheso Client & Account Managers : Xpress, KCG, HRB, G&Io Consumer Relationship Officers (CROs): HCB o Special Consumer Group: JJ Clusters
• BPR of Revenue Management Cycle
• Automated Workflow (SAP ISU)
• Instant/ Speedy New Connections
• Performance Assurance Standards
Revamping Consumer Experience
51
Taking Care of Bottom of the Pyramid
223
52
Formation of Special Consumer Segment
Making Metering & Billing affordable Reducing the cost of new connection Offering door step customized services. Advocated for Re. 1 subsidy in electricity charges for consumer <= 200 U.
CS initiative’s for : Improving socio economic condition Building the capacity to pay Building long term Relationship with family member of different age group.
Special Consumer Group
Corporate Sustainability Group
TPPDL started Initiatives for• Health Care• Employment • Employability• Education• Entrepreneurship
Special Consumer Group CS Group
Innovative Case Study-Our Innovation
53
Care for Community (1/2)
3 pronged strategy adopted for CSR
• Philanthropic - giving back to the society
• Compensatory – empowering and enriching quality of life
• Business Oriented – creating a win-win situation
Adult Literacy Center
54
Care for Community (2/2)
Education
Sponsoring students
Employment
Job opportunities
Employability
Vocational Training, Support
to ITIs
Entrepreneurship
Beautician courses,
Franchisees
Affirmative Action
TPDDL is the recipient of Jury
Awards and Serious Adoption Award for
AA among TATA Group Companies
55
Community Initiatives
56
250 360540
600 1290
9000 17000174001227
2734
4667
44095366
74918000
9000
5563
6225
1662
11250 12838
13159
2500040000
171 233304
762 1210 15464300 4500
225225
225375 543 832 975 1525
25 228294
400 355 393 1310 1600
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
FY08-09 FY09-10 FY10-11 FY11-12 FY12-13 FY13-14 FY14-15 (E) FY15-16 ( E )
OtherAA Beneficiaries
Beneficiaries from Tutorial classes/Support to Orphanage and disabled people
Vocational Training
Mobile Medical Dispensary
Drug De Addiction Camps
Women Literacy Center
74025
• In FY15 Safe drinking water provisions at 15 Govt. schools, 2VT centers & 20 clusters benefitting 95,000 people
• In FY16 Safe drinking water provisions at additional 35 newclusters benefitting 2,30,000 people
600 12909000
17000 17400
7491
90008000
13159
25000
40000
1546
4300
4500
832
975
1525
1227
250
5563
171
22525
360
2734
6225
235
225
228
540
4667
1662
304
225
294
600
4409
11000
762
375
400
1290
5336
12838
1210
543
355
393
1310
1600
565853242121602177967692100057461
No
. of B
en
eficiaries 7461
17446
25158
42954
64556
96977
153562Cumulative beneficiaries expected till FY16 are 2,27,587 (out of which
~95,000 are women)
57
TPDDL Solar Journey
• Spearheading the Solar Initiatives, TPDDL pioneered in the ‘DemonstrationProgramme on Tail End Grid Connected Solar Power Plants’, an initiative of Ministryof New and Renewable Energy (MNRE), Govt. of India. TPDDL has commissionedeight (8) Solar Plants under this prestigious program
• The most significant in TPDDL Solar Projects is the Mega Watt Class of Gridconnected Solar Plant at its Central Stores at Keshavpuram, which is a unique projectwhere dual utilization of land has been achieved by creating a roof top solar plantover a fully functioning open material store.
• TPDDL has set up twelve (12) no. of 1 KW capacity standalone Solar lighting systemin RWA Porta Cabins in New Delhi Municipal Corporation area under “My Delhi ICare” scheme of Govt. of Delhi.
• TPDDL has obtained a grant of USD 450,000 from USTDA for a study to provideTPDDL with an implementable plan for using Distributed Energy Resourcetechnologies including Solar Technology. A study with E3 has been completed &Workshop done on 6th May 2015 with all external stakeholders.
• TPDDL is exploring possibility of Rooftop Solar Generation in Delhi as per NetMetering policy of Regulatory Commission. As per recent study conducted with“Bridge to India” approximately 1.6% of Delhi’s entire land base has potential togenerate approx.. 2.5 GW Solar capacity
58
YearTotal
(in MWp)Capital Requirement* (in Rs. Crs.)
FY16 10 28
FY17 20 56
FY18 30 84
FY19 40 112
FY20 50 140
Grand Total 150 420
TPDDL Solar Journey
Roof Top Potential
59
Power Supply No More An Issue… Says Delhi
TOI Survey : 2013Power is no more a concern for Delhites
As per the Delhi Human Development Report 2013 “ TPDDL’s service has been rated second to DMRC”
60
2013 (Delhi Human Devt. Report 2013) by Institute For Human Development
2015 (ET: 3rd Feb’2015) conducted by Taylor Nelson Sofres
Power Supply No More An Issue… Says Delhi
61
“While the residents of Delhi, in general ,view access to
electricity and availability of health care facilities are basic to metropolitan living, amongst the
poor, especially the migrants, these facilities were cited as
major contributors to an improved quality of life….”
Source: Delhi Human Development Report 2013 by Institute For Human Development
Power Supply No More An Issue… Says Delhi
62
Leveraging Capabilities
TPDDL is empanelled by the Power Finance Corporation, Govt. for RAPDRP
TPDDL is also empanelled with the Rural Electrification Corporation as System Consultant
TPDDL is the first and the only Indian utility to be a part of the Global IUN (Integrated Utility Network) Coalition
63
• Business Process Re-engineering • IT Initiatives• Smart Metering Solutions• GIS Implementation • Demand Side Management and Energy Efficiency
Project
Management &
Consultancy
• SCADA & Automation • Smart Grid• Network Planning, System Improvement and O&M Services• Loss Reduction Services • Power Generation - Renewable and Non- Renewable
Technical
Advisory
• Consumer Relationship Management• Revenue Management• AMR and Data Analysis• Energy Audit Application• Performance Management
IT Services
• Technical & Management Strategy Services• Open Access• Capacity Building & Change Management• Commercial Back Office for a Circle/Town/Utility• Business Process Outsourcing
Managed
Services
Leveraging Capabilities
64
Presence in India
65
Global Footprints
66
Our Employee at TPDDL….
67
Employee Initiatives
Employee of the month, Fast Track
Promotion, Employee Referral, Employee
Assistance Program, Coffee with Manager, Long Service Award
Tie up with A-grade management
institutes.
Introduced Employee Exchange Program
Financial support of Rs 1 lacs to each
eligible candidate for higher education
68
Employee Initiatives
Conducting Work Level Study
Introduced employment opportunity scheme for the employee wards and
BA employees
Introduced engagement initiatives
such as Annual Employee Meet (UllasMela), Cultural Club
Introduced BA Sports Meet / Workforce Sports
Meet, Youth Power Confluence
69
Key Recognitions
“National Award for Meritorious Performance”
(2004-05, 05-06, 07-08, 08-09, 13)
“Utility of the Year”
Asian Power Awards
(2007-2013))
”Utility of the Year”
India Power Awards
(2008, 2010, 2011)
“Innovative Implementation of
GIS”
Edison Electric Institute, USA
(2008)
”Innovative Technology”
India Power Awards
(2009 – 2011)
“IPPAI POWER AWARDS”
(2012)
”Technology Award (OMS) ”
Asian Power Awards
(2012)
“Best Performing Utility- Urban”
Enertia Power Awards
(2012)
”IT Innovation Award (OMS)”
NASCOM & CNBC TV 18
(2012)
“Best Performing Private Discom”
Power Line Awards
(2013)
“Best Companies to Work for”
(2013)
Marico Innovation Award
(2013)
“Safety Innovation Award”
Institution of Engineers
(2010, 2011, 2012)
“Policy Advocacy Award”
Edison Electric Institute, USA
(2009)
SAP Ace Award
(2013)
70
Key Awards & Recognitions
71
Key Organization priorities/ direction–Vision 2022
Smarter Discom
Energy Neutral & Water Neutral for Self consumption
Single Digit AT&C Loss Levels
Supply Complaints
Incidents/ Accidents
Billing Complaints
Great Places To Work For
India
Among Top 10 Best Companies to work for
Significant presence: domestic & international
72
Thank You