Town Hall Meetings April 27, 2015 NOTL Campus Welland Campus 9:30 – 11:00 am 2:00 – 3:30 pm Yerich Auditorium (E101) AHI Auditorium (AH141) Teresa Quinlin, Vice President Business Development Katerina Gonzalez, Manager Planning and Institutional Research
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Town Hall Meetings April 27, 2015 NOTL CampusWelland Campus 9:30 – 11:00 am2:00 – 3:30 pm Yerich Auditorium (E101)AHI Auditorium (AH141) Teresa Quinlin,
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Teresa Quinlin, Vice PresidentBusiness Development
Katerina Gonzalez, ManagerPlanning and Institutional Research
Agenda
1. Background2. Why and why now?3. Customized model for NC4. Tier 1 criteria5. Tier 1 statistics6. Lean pilots7. Where to find Tier 1 results8. Next steps
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1. BackgroundBegan in Oct 2013 with announcement from the President:
The new planning process focuses on gathering quality data about programs and services within a framework that allows a focus on strategic reallocation and continuous improvement by
• developing metrics for evaluating our programs and services
• identifying areas of strength for investment and enhancement
• highlighting areas and processes requiring improvement
Message from Dan Patterson, Oct 9, 2013https://communications.niagaracollege.ca/content/Home/Info/tabid/2416/EntryId/1968/Message-from-Dan-Patterson-Major-planning-initiatives-and-interim-executive-team-appointments.aspx
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2. Why and why now?• Timing is right since NC is in a strong financial position
• Taking stock: significant enrolment and physical growth ($90M capital redevelopment)
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What sets Transform NC apart from similar planning initiatives
• Primarily driven by continuous improvement and the strategic prioritization of our programs and services - not one-time budgetary requirements or other short-term factors
• Our unique process was designed with a longer view, and the frameworks developed through this process are intended for ongoing use
• NC is being proactive in looking at long-term sustainability
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4. Tier 1 CriteriaStep 1 Allocations – Scores (App A)
•Current state score: 10% with the lowest scores were allocated to “revise/reallocate”
•Significant future opportunity: Programs/service streams that self-identified a significant strategic opportunity were allocated to “enhance/invest”
•Significant future challenge: Programs/service streams that self-identified a significant strategic challenge were allocated to “revise/reallocate”
•Based on the submissions, some programs/service streams were allocated into a combined category: “enhance/revise”
•All other were allocated to the “maintain” category Transform NC Town Hall meetings - April
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Significant opportunities/challenges self-identified by each program or service area were further reviewed for alignment with the following College priorities, as identified in its strategic planning and mandate documents:
• Extended service hours • Enhanced service delivery methods,
including:– face-to-face interactions– online services for students– self-service options
Programs:1. Increasing student enrolment2. Increasing student retention3. Provision of work integrated learning experiences
Note: Significant opportunities that identified new programs as a way of increasing student enrolments proceeded to Tier 2 only if they aligned with the Strategic Mandate Agreement (SMA)
See App B for a complete list of AcademicDivisions
Step 2 Prioritization – Alignment with Strategic Objectives
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Step 3 Prioritization – Selection of high priority streams
• Of the service streams continuing to Tier 2 after step 2, each Service Division selected one stream, the highest priority stream, to be considered for Tier 2 review
• See App C for a complete list of Service Divisions
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Step 4 Prioritization – College Operations Group (COG) Prioritization
Streams remaining after Step 3 were prioritized by COG at its April 15, 2015 meeting, using the following criteria:
•Alignment with the College’s strategic priority of increasing student enrolments
•If aligned, the magnitude of the impact (i.e., strategic to the College)
The three highest priority streams continued to Tier 2 review
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5. Tier 1 Statistics# programs in
Tier 1# programs after
Step 1# programs after Step 2
Academic Programs
128 (excluding
Apprenticeship programs)
55 36 (23 programs or
program clusters)
*A separate Tier 1 report was prepared for Niagara College’s 9 apprenticeship programs (App D):
•Automotive Service Technician Apprenticeship•Baker Apprenticeship•Baker-Patissier Apprenticeship•Cabinetmaker Apprenticeship•Cook Apprenticeship•General Machinist Apprenticeship•Hairstylist Apprenticeship•Metal Fabricator (Fitter) Apprenticeship•Welder Apprenticeship April 27, 2015 11
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Tier 1 Statistics (cont’d)# streams in
Tier 1# streams
after Step 1# streams
after Step 2# streams
after Step 3
Service streams
130(including Access
cluster)
83 56 14
*A separate report was prepared for 8 access programs/services:
•Employment Ontario ProgrammingEmployment ServicesAcademic UpgradingOntario Self-Employment Benefit ProgramYouth Employment FundSummer Jobs ServicePre-ApprenticeshipsCanada-Ontario Job GrantLiteracy and Basic Skills
# streams after Step 4
3
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6. Lean Pilots
Service Division Service StreamStudent Services Academic Advising
Human Resources Employee Pre-boarding
Facilities Management Services
Operations Stream
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Criteria for selecting pilots
• Current state results reported in Tier 1 • In consultation with the service areas and
Lean Approach DefinedWhat it is•One approach to achieving operational excellence•Examines an existing process to generate more capacity / throughput, efficiency (streamlining)•Frees up valuable staff time to focus on higher-value activities
What it is notUnlike an operating model review, does not examine:•How the service should be delivered•How different functions should work together •How to manage different stakeholders
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7. Where to find Tier 1 results
• Login to Blackboard• Go to My Blackboard• Choose My Organizations• Choose Transform NC• Select Tier 1 Results
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8. Next Steps
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Task TimelinesTier 2 review – academic programs Apr 27 – Jun 3, 2015Tier 2 review – service streams Apr 27 – Jun 15, 2015Tier 2 review – apprenticeship programs Apr 27 – Jun 15, 2015Tier 2 review – access cluster Apr 27 – Jun 15, 2015Lean pilots – service streams Jun 2 – Jun 30, 2015Executive Team reviews recommendations August 2015Report to Board of Governors September 2015
Next Steps (cont’d)
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• Now that the prioritization framework is completed, the Transform NC steering committee will reconvene in the fall to develop a continuous improvement framework
• All programs and services – regardless of category – can use Tier 1 results to guide their continuous improvement efforts
• The information generated through Transform NC, along with the results of the Key Performance Indicator (KPI) survey are valuable resources as we strive to provide unparalleled student experience and satisfaction
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