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London Ambulance Service NHS Trust Towards a Paperless Office Towards a Paperless Office Use of Integra’s Invoice Approval System & Attachment Manager
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Towards a Paperless Office

Jan 11, 2016

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Towards a Paperless Office. Use of Integra’s Invoice Approval System & Attachment Manager. Background to the Trust. Trust provides response to all ‘999’ calls within Greater London (659 sq miles). Turnover of £217m Transaction Volumes Invoices 33,811 invoices associated with POs - PowerPoint PPT Presentation
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Page 1: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Towards a Paperless OfficeTowards a Paperless Office

Use of Integra’s Invoice Approval System

&

Attachment Manager

Page 2: Towards a Paperless Office

London Ambulance ServiceNHS TrustBackground to the Trust

• Trust provides response to all ‘999’ calls within Greater London (659 sq miles).

• Turnover of £217m• Transaction Volumes

– Invoices• 33,811 invoices associated with POs• 20,199 non-PO invoices

– 10,040 remittances– >220 journals per month– 716 active cost centres– 959 active expense heads– 151 budget holders– Operate from 70 sites

Page 3: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Use of IntegraLONDON AMBULANCE SERVICE NHS TRUSTOutline of Financial Systems

H:\Work\Flow charter\Finance Systems.igx 22/05/200609:48:47

Financial Ledger

EROS Purchase

Order

Purchase Ledger

Sales Ledger

PTS System

JournalsManual& PC

generated

SRC Budget Planner

Fixed AssetManagement

Crystal Report Writer

Cash Management

Lloyds Link

Payroll & Personnel

System

Resus

Payments Receipts

Internal Interface

Electronic Interface

PC File Interface

Manual Interface

Order& GRNDetails

Confirmed Invoices

Invoices

ECRDetails

Actuals&

Budgets

CapitalCharges

Initial Budgets(Total or profiled)

Banktransactions

Offload forbudget setting

Reports on anypart of IntegraKey

Integra Module

External System

Pay expenditure & Manpow er data

NHS Logisticsorders

NHS Logisticsorders

Requisition & Supply

Order& GRNDetails

GRN Details

Invoice Approval System

Invoices w ithout

Purchase Order

Page 4: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Why Implement IAS & Attachment Manager?“The Problem”

• PSPP poor (74%).• Stake Holder Review – Strategic Suppliers.• Increase in numbers of invoices.• Pressure to reduce back office costs.• Problematic internal mail system & lack of

invoice tracking.

Page 5: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Demo

Page 6: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Approach

• Discussions with iBS.

• Discussions with IM&T.

• External approval.

• Scanner testing

• Software testing.

• Went live on with scanning on 1 May 2005.

• Procedure & training notes

• Management Accountants trained non finance staff.

• Went live on with IAS on 6 November 2005.

Page 7: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Authorising via Email

Page 8: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Approve/Reject Invoice Screen

Page 9: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Reminder E-Mail

Page 10: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Invoice Approval System Status Report

Page 11: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Lessons

• Cultural– “Finance not our problem”

• Poor wording of e-mails• Get the intervals between e-mails right.• Poor spread of training• Escalation not a deterrent• Along side other actions• Did make savings in time and cost.

Page 12: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Demo

Page 13: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Journals

• Why Journals?– Poor filing of documentation.

– Storage space.

• Approach– Testing

– Procedure & training notes

– Finance staff trained

• Lessons

Page 14: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Next Steps

• Cost centre files• Purchase Orders• Sales Ledger

Page 15: Towards a Paperless Office

London Ambulance ServiceNHS Trust

Software Improvements

• Link to Crystal Reports• Full user editing of workflow wording• Budget Uploads