This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
• Common accessibility operational problems• Accessibility Operational Model components
• Process, Organization, Engagement
• How Operational Model helps new or existing orgs• How Operational Model can help industry standardize• Gain base viewpoint to explore A11y Ops Model further
PurposeIn this session, you can expect to enhance your understanding
My Role in IBMLead Architect, IBM Human Ability & Accessibility Center
• Led development of IBM’s accessibility services portfolio• Strategic accessibility consultant to dozens of IBM clients• Architect, innovative accessibility solutions (Air Kiosk)• Business development + licensing of IBM Research tech• Impact through partner ecosystem
• Organization, Process, Engagement Components• Context for all accessibility projects• Rationalize, prioritize, justify investments• Roadmap for evolving over time• Better outcomes for all
The SolutionAll Accessibility Operations Need an Operational Model
A11y Organization ModelIBM Makes Available General Job Descriptions. Example Below.
OrganizationModel
Director or VP of Digital Accessibility• Number Required: 1 FTE
• Job Description: Provide overall executive leadership of the Centralized Accessibility Center to help ensure a successful implementation of the corporation’s Accessibility Operations Plan (Process, Organization, Engagement). Includes leadership and oversight of the integration, resources, knowledge, quality, reporting, procurement and operations management, as well as linkages with related IT, Legal, Compliance, Program / Change Management resources.
• Skills Required: I/T accessibility policy / standards / governance, business process transformation consulting, compliance reporting and management, organizational change and risk management, extensive team leadership experience, and effective communication at all levels, especially executive (C-Level and above) leadership. Experienced leader recognized in the accessibility community, who can outreach to other corporations, government, and industry associations to share promising or established best practices.
• Staffing Considerations: [Unique to individual companies]
• A: Digital / IT Stewards• C: A11y Focal Pts (AFPs), Digital Leads• I: Integration Offices, Other IT Policy Stewards
• R: A11y Center Digital Design/Dev/Test Methods, AFPs• A: Digital / IT Stewards, Method/UXP/Test Leads• C: Digital Leads, Integration Offices, Change Mgmt• I: Other IT Policy Stewards
Etc…
Leve
l 2 +
3 P
roce
sses
Strategy, Policy & StandardsDevelop
A11y Strategy
Develop A11y
Policies
Integrate A11y into Standards
Methodology IntegrationInt. into
Methodo-logies
Integrate into Test
Processes
Int. into Digital Design
Int. into Common Templates
Int. Into Common
Components
Manage Design
A11y Tools
Manage A11y Test
Tools
Design & Common Code Int.
Design & Test Tool Integration
LOB A11y ConsultingAFP Consulting w/ LOB Design & Dev Teams
Inpu
ts Previous Strategies
Corp Policies
Corp IT Standards
A11y Policies & Standards
Corp IT Methodo-
logies
Corp IT Test
Standards
Common Design & Code Fmk
Current Design & Test Tools
A11y Process ModelFlows Show Inputs, Process Relations, Org RACI*, Outputs
• Central A11y Center 15+ Years• Distributed A11y in LOBs 15+ Years• Baseline for this A11y Ops Model• Accessible Product Innovation• Full Process Integration
• Industry & Government Standards• Open Source (Mozilla, Dojo, etc.)• Advanced Research Technology• Strategic A11y Consulting for Clients• Compliance Tracking Innovation
• Accessibility services providers + product developers• Incorporate the Enterprise A11y Ops Model into your services offerings• Consider how your products support / fit into the Enterprise A11y Ops Model• Engage with IBM Human Ability & Accessibility Center for enablement
• Companies and individual organizations• Engage your accessibility vendors in a discussion on enterprise a11y ops
• Professionals shaping the discipline• Let’s refine the art of enterprise-scale accessibility• Enable the next generation of practitioners to
support the operations emerging in the industry
A Call to ActionHelp advance the practice of enterprise a11y operations
IBM @ CSUN: You’re InvitedTime Topic – IBM Papers/Presentations/Panels Speaker/s
Wednesday March 19th
9:20-10:20 Practical Mobile Accessibility in the Enterprise Tom Babinszki
10:40-11:40 Costing Accessibility Remediation for Acquisitions Becky Gibson
1:50-2:50 Implementing Accessibility in a Graphing Utility Fred Esch
Thursday March 20th
9:20-10:20 Implementing Accessibility in an Enterprise Mobile Web User Interface Toolkit Tom Babinszki
10:40-11:40 Toward a Common Enterprise Accessibility Operational Model Bill Curtis-Davidson
1:50-2:50 Optimizing the Accessibility Remediation Process in Large Organizations Richard Chen, Aidan Tierney
3:10-4:10 Media Captioner, Translator and Editor – A Complete Collaborative Approach Kaoru Shinkawa
Friday March 21st
9:20-10:20 Progress Report on the Global Public Inclusive Infrastructure (GPII)
Denis Anson, Rich Schwerdtfeger, Jim Tobias, Gregg Vanderheiden
10:40-11:40 Accessible Design Thinking Mary Jo Mueller, Matt King
1:50-2:50 W3C Cognitive Accessibility Task Force PanelJudy Brewer, Rich Schwerdtfeger, Susann Keohane, Lisa Seeman, Clayton Lewis, Suzanne Taylor
Join IBM in Harbor Ballroom A to learn about the latest in accessible user interface design, mobile accessibility, accessibility risk and compliance management, and much more.