Tour of Telecom Namibia NOC/SOC and Data Center by … · Web viewRouting traffic from SADC to SADC via a different destination deteriorates the quality of service (QoS) and quality

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35th Annual Conference Windhoek, Namibia

22 – 24 April 2014

ICTs for the Benefit of AllTransforming our Society through Broadband and ICTs Developments

TECHNOLOGY AND INFRASTRUCTURE COMMITTEEANNOTATED AGENDA

22nd April 2015

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ÓSATA 2015All rights reserved. No part of this publication may be reproduced, by any means whatsoever, without the prior written permission of SATA.

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Members

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Table of Contents

OUTLINE OF THE ANNOTATED AGENDA

Section 1/5 – Technology and Infrastructure Committee Terms of References--------------5

Section 2/5 – Conference Guiding Programme-------------------------------------------------------6

Section 3/5 – Matters Arising from the 34th Annual Conference---------------------------------9

Table A: Implementation of the AGREEDS from the 34th Annual Conference--------10

New Programmes and Activities from Matters Arising from the 34th Annual Conference------------------------------------------------------------------------------------------16

Section 4/5 – New Programmes and Activities from the Implementation of the AGREEDS from the 34th Annual Conference CEOs Meeting--------------------------------------------17

Section 5/5 – Upcoming Events------------------------------------------------------------------------26

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SECTION 1/5

TECHNOLOGY AND INFRASTRUCTURE (TIC) COMMITTEE TERMS OF REFERENCE (TOR)

The Terms of Reference of the Technology and Infrastructure (TIC) Committee are to deliberate and make recommendations on matters relating to technical network development and operations, including:

1.1 New Technologies and Services (IP and convergence)1.2 Regional Connectivity and Inter-operability (networking)1.3 Regional Operating Standards (Quality of Service)1.4 Frequency Spectrum Management1.5 Information and Communications Technologies (ICTs)1.6 Migration to Next Generation Networks and Services

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SECTION 2/5

CONFERENCE GUIDING PROGRAMME

DAY 122nd April 2015

DAY 223rd April 2015

DAY 3: 24th April 2015

(Meeting of the CEOs)

Registration – All Delegates(08:00 – 09:00)

Plenary Session (09:00 - 10:00)

Presentation of the Committees Reports by Secretariat

Technology and Infrastructure (TIC)

Policy and Strategy (PSC)

On completion of presentation of the committees reports, the Secretariat will proceed to compile the Annotated Agenda for the Chief Executive Officers’ Meeting

Registration - CEOs(08:00 – 09:00)

Opening Ceremony(09:00 – 10:00)

Director of Ceremony – Telecom Namibia

Opening Remarks by: Telecom Namibia SATA Executive Secretary CRASA Representative SADC Representative

Morning NetworkingCoffee/Tea Break(10:00 – 10:30)

Opening Plenary Session(09:00 – 10:00)

Welcome remarks by:

CEO Telecom Namibia SATA Executive

Secretary

Election of Chairperson and Rapporteur

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PCA Angola Telecom and SATA Chairperson

Official opening by: Guest of Honour

Group photo

Acceptance Statement of Chairmanship by the Incoming Chairperson – Telecom Namibia

Presentation of the Annual Report for the Year 2013/2014 by outgoing Chairperson – PCA Angola Telecom

Group PhotoMorning Networking Coffee/Tea

Break(10:00 – 10:30)

Plenary Session (10:30 – 13:00)

This is session of the conference where all delegates are expected to attend and listen to presentations by various speakers. Your idea may change the industry and the world

Morning Networking Coffee/Tea Break

(10:00 – 10:30)

Plenary Session(10:30 – 11:00)

Election of the Chairperson and Rapporteur for Conference Plenary Sessions

Election of TIC and PSC Chairpersons and Rapporteurs

Election of the Drafting Committee for the CEOs' Annotated Agenda

Presentation and Adoption of the working method and programme

(11:30 – 13:00)PSC Committee Session

Break-Away of the PSC Committee – with Separate Annotated Agenda

Presentation of the annotated agenda by Secretariat for discussion by the committee

Parallel Session 1

CEOs Closed Meeting(10:30 – 13:00)

CEOs Introductions by SATA Executive Secretary Welcome Remarks by SATA Chairman 

Presentation of the annotated agenda from the Plenary Sessions of the Committees by the SATA Executive Secretary

Directives arising from the Committees’ Recommendations

New Directives

Parallel Session 2

(10:30 – 13:00)

Tour of Telecom Namibia NOC/SOC and

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Data Center by the rest of the Delegates

Networking Lunch(13:00 – 14:00)

Networking Lunch(13:00 – 14:00)

Networking Lunch(13:00 – 14:00)

(14:00 – 16:00)TIC Committee Session

Break-Away of the TIC Committee – with Separate Annotated Agenda

Presentations of the annotated agenda by Secretariat for discussion by the committees

Plenary Session (14:00 – 15:00)

This is session of the conference where all delegates are expected to attend and listen to presentations by various speakers. Your idea may change the industry and the world

Presentation of the Final Annotated Agenda for the CEOs Meeting before circulation and uploading to the conference website

End of Conference

Afternoon Networking Coffee/Tea Break

(16:00 – 16:30)

Afternoon Networking Coffee/Tea Break(15:00 – 15:30)

(16:30 – 17:00)Plenary Session

STOBM 2015 Recommendation 1: Establishment of the SADC Traffic Hub and Interconnection Point - Creating a SADC regional telecom traffic hub for all traffic (voice, internet and roaming) and keeping SADC - SADC Traffic within SADC, Jacob Munodawafa, SATA

Breakaway Session (15:30 – 17:00)

Senior Officials meeting and briefing their CEOs

Compilation of the PSC and TIC Minutes/Reports by the Drafting

Committee(18:00+)

CEOs Welcome Cocktail /Dinner(18:30+)

Cocktail /Dinner

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(18:30+)

SECTION 3/5

MATTERS ARISING FROM THE 34TH ANNUAL CONFERENCE LUANDA, ANGOLA

Reference Documents:

(1) Minutes of the 34TH SATA Annual Conference

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TABLE B: Implementation of the AGREEDS from the 34th Annual Conference

Technical Issues

RECOMMENDATION AGREED PROGRESS REPORT

TECHNOLOGY & INFRASTRUCTURE COMMITTEE (T&IC) ISSUES

44 & 45It is recommended to the Chief Executive Officers (CEOs) to approve the extension of the mandate of SATA Backhaul Working Group to cover the implementation of Digital SADC 2027 Regional and National Integrated Broadband Network

It is further recommended to the CEOs to consider and approve the Terms of Reference extending the SATA Backhaul Working Group’s mandate

The 10th Southern Africa Regional Backhaul and Submarine Networks Meeting was held in Zimbabwe, hosted by Tel●One from 27th to 29th of August 2014, at Rainbow Towers, Harare, Zimbabwe. The outcomes of the event are included under matters arising and new business.

46It is recommended to the Chief Executive Officers (CEOs) to urge SATA members working closely with respective stakeholders implement ITU Kigali Summit Goal 2 and report progress during the Backhaul Meetings

During the backhaul meetings, all members do present the Telecommunications and ICT infrastructure developments in their respective countries.

47It is recommended to the Chief Executive Officers (CEOs) to urge SATA Secretariat to make a close follow up with ITU and Telkom SA on the progress of establishing the Regional NGN Test Laboratory in South Africa

This programme is now being coordinated at SADC level and ITU since it involves regulatory authorities and other stakeholders. SATA will monitor and report the future progress.

48It is recommended to the Chief Executive Officers (CEOs) to extend the submission of the findings by this User Group to September 2014 and be presented during the combined 8th

African Service and Network Operations Meeting and ITU-T Service and Network Operations Conference going to be held in Tanzania

The Interest User Group on Network Management System focusing on Key Performance Indicators (KPIs) and other network and service parameters presented their work and this is included in the SNO 2014 report

49 & 50Regional Internet Exchange Points (RIXPs) and Regional Internet Carriers (RICs) This project is ongoing

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It is recommended to the CEOs to urge SATA Secretariat to work closely with SADC Secretariat on the implementation of this regional project including attending the workshops pertaining to this project

It is further recommended to the CEOs to urge SATA members to attend the capacity building workshops pertaining to this project

51,52, 53, 54 &55

It is recommended to the Chief Executive Officers (CEOs) to urge the African Service and Network Operations group to develop a general regional framework on the establishment of quality of service-based Network Operation Centres (NOCs)

It is recommended to the CEOs to urge SATA Members to provide the necessary support including financial resources to experts appointed to participate in the regional working groups

As operators migrate to NGN and other technologies there is equipment and spares that will be recovered and is reusable. It is recommended to the CEOs to urge SATA members to advise Secretariat on the availability of this equipment and spares for announcement to members

It is further recommended to the CEOs to urge the African Service and Network Operations group to invite expert(s) on “Electromagnetic Compatibility and Radiation” to make presentations during the combined 8th African Service and Network Operation Workshop and the ITU-T Service and Network Operation Conference

Furthermore, it is recommended to the CEOs that the 8th African Service and Network Operations (SNO) Workshop be combined and held together with the ITU-T Service and Network Operations Conference in Tanzania from 22nd – 26th September 2014 hosted by Tanzania Telecommunications Company Limited (TTCL)

The 8th African Service and Network Operations (SNO) Workshop combined with the ITU-T Service and Network Operations Conference was held in Tanzania from 22nd to26th September 2014 hosted by Tanzania Telecommunications Company Limited (TTCL)

56, 57 & 58 It is recommended to the Chief Executive Officers (CEOs) to urge SATA Members to monitor and measure the end-to-end Quality of Service in their respective networks and publish the data as often as is practically possible to attain customer satisfaction and retention

It is also recommended to the CEOs to urge SATA Members to implement fraud management programmes and reduce its impact on quality of

The 31st ITU-T Quality of Service Development Group (QSDG) Meeting was held from 3rd to 7th of November 2014 in Dubai, United Arab Emirates hosted by ASCOM.

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service, business performance and security of their networks

It recommended to the CEOs that SATA co-hosts the 31st ITU – T Quality of Service Development Group (QSDG) Meeting together with ASCOM and the meeting is planned to take place in November 2014 in UAE hosted by ASCOM as the sponsor

59 It is recommended to the Chief Executive Officers (CEOs) to urge SATA Members that future upgrades and deployments should be based on 40Gbits/s DWDM Technology as a minimum upgradable to 100Gbits/s for national backbones, regional and international connectivity

For implementation by members

60 It is recommended to the Chief Executive Officers (CEOs) to encourage SATA Members to deploy Network Operations Centres using the appropriate business models unique to the organisation needs

For implementation by members

61Arising from the list of issues above pertaining to Lease and Indefeasible Right of Use (IRU), it is recommended to the Chief Executive Officers (CEOs) to urge SATA Members to give a careful consideration on Lease versus Indefeasible Right of Use (IRU) solution for each specific customer requirements

For consideration by members

62It is recommended to the Chief Executive Officers (CEOs) to urge the Backhaul and Submarine Networks group to solicit the submarine cable operators to lead in the development of wholesale Capacity Web-based Tools to facilitate and expedite the sale and purchase of capacity

This proposal is on going with discussions on how to implement it

63 & 64On regional and international connectivity, it is recommended to the Chief Executive Officers (CEOs) to urge SATA Members and Cooperating partners to provide capacity information and statistics to the Secretariat

It is also recommended to the CEOs that the next Regional Backhaul and Submarine Networks Group Meeting be held in Zimbabwe from 27th – 29th August 2014 hosted by Tel●One

The 10th Southern Africa Regional Backhaul and Submarine Networks Meeting was held in Zimbabwe, hosted by Tel●One from 27th to 29th of August 2014, at Rainbow Towers, Harare, Zimbabwe. The outcomes of the event are included under matters arising and new business.

Whilst infrastructure sharing is widely For consideration and

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65,66,67,68 &69

encouraged, it is recommended to the CEOs to urge SATA Members to see to it that implementation of sharing takes into account the necessity to protect the value of existing investment in infrastructures and services

It is also recommended to the CEOs to urge SATA Members to see to it that pricing for shared facilities provides the right economic signals to market players, assistingthem in making reasonable and commercial “build-or-buy” decisions. Commercially negotiated pricing should prevail

As for the Over-the-Top (OTT) players; it is recommended to the CEOs to urge the SATA Members to decide on the strategy they want to pursue into the future and that they have to be very fast in providing new innovative services

It is further recommended to the Chief Executive Officers (CEOs) to urge SATA Members to study and decide on the following approaches for a win-win situation with Over-the-Top (OTT) Players:

(a) Build a bespoke OTT application in-house. This offers complete control and full customisability, but at the potential expense of time-to-market and higher development costs.

(b) Buy a ready-developed OTT system, perhaps by acquiring an existing OTT player. This offers a fast solution, but integration may be complex

Partner with an established OTT player. A partnership requires less capital investment from the operator, but may create a conflict over customer ownership, especially when using a co-branding model

It is also recommended to the CEOs to urge SATA Members to review their business models on IP traffic pricing

implementation by members. This will be a hot topic during the 35th Annual Conference on how to deal with OTT voice services

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70It is recommended to the CEOs that the 4th SATA Next Generation Networks (NGN) and Broadband Services Workshop be held in Zambia from 1st – 3rd October 2014 hosted by Zambia Telecommunications Limited (ZAMTEL)

The 4th Regional Next Generation Networks (NGN) and Broadband Services was hosted in South Africa by Broadband Infraco from 26th to 28th November 2014 as Zamtel could not host the event due to other prior commitments.

71,72,73&74 It is recommended to the CEOs to encourage SATA Members to lobby with their respective national authorities that “Vandalism of telecommunications infrastructure and telecom fraudulent activities are treated as acts of terrorism”

The workshop on Fraud Management, Revenue assurance and Network Security resolved to establish a SATA Group on “Customer Services and Billing”. The Chief Executive Officers (CEOs) are invited to consider and approve the establishment of the Group on Customer Services and Billing

It is recommended to the CEOs that the 8th SATA Workshop on Fraud Management, Revenue Assurance and Network Security takes place in Lesotho from 15th – 17th October 2014 hosted by Econet Telecom Lesotho (ETL)

It is further recommended to the CEOs that the 1st SATA Workshop on Customer Services and Billing takes place from 8th – 10th October 2014 in Swaziland host by Swaziland Posts and Telecommunications Corporation (SPTC)

The 8th Regional Fraud Management, Revenue Assurance and Network Security Workshop, was supposed to be held from 15th to 17th October 2014 in Lesotho hosted by Econet Telecom Lesotho. Due to the political climate in Lesotho, the event was postponed to 2015 as no alternative host was ready to host it.

The 1st Customer Services, Quality of Service and Billing workshop took place from 8th to 10th October 2014 in Swaziland host by Swaziland Posts and Telecommunications Corporation (SPTC)

75It is recommended to the Chief Executive Officers (CEOs) that the 15th SADC Telecom Operators’ Bilateral Meeting (STOBM-15) be held from 17th – 20th February 2015 in Port Louis, Mauritius under the auspices of Mauritius Telecom

The 15th SADC Telecom Operators’ Bilateral Meeting (STOBM-15) was held from 17th to 20th February 2015 in Port Louis, Mauritius hosted

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by Mauritius Telecom

76 It is recommended to the Chief Executive Officers to urge SATA Secretariat and SATA Members to attend these international events and contribute whenever possible

Where budgetary capacity was available, SATA participated in regional and international events.

77 It is recommended to the Chief Executive Officers that the 35thSATA Annual Conference be held in Namibia from 22nd

– 24th April 2015 hosted by Telecom Namibia

The 35thSATA Annual Conference is being held in Namibia from 22nd to 24th April 2015 hosted by Telecom Namibia

78 It is recommended to the Chief Executive Officers that the following Members constitute the SATA Executive Board for the financial year 2014/2015

1 Chairperson Conference Host

Angola Telecom

Angola

2 Board Member

Outgoing Chairperson

Zamtel Zambia

3 Board Member

Next Host of the Conference

Telecom Namibia

Namibia

4 Board Member

Host of Secretariat

TDM Mozambique

5 Board Member

Elected MTL Malawi

6 Ex-Officio Executive Secretary

SATA Mozambique

The Board was duly constituted.

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1. NEW PROGRAMMES AND ACTIVITIES FROM MATTERS ARISING FROM THE 34TH

ANNUAL CONFERENCE IN LUANDA, ANGOLA

TECHNICAL ISSUES

1.1 TELECOMMUNICATIONS/ICTs INFRASTRUCTURE AND SERVICE

NOTED 1:

All SADC Landlocked/linked countries are now connected to the submarine cables on either or both the eastern and western coast of Africa under the SADC Region Information Infrastructure (SRII) Phase I Project.

NOTED 2:

The SRII Phase I Project was closed and the closure was approved by the 33rd SATA Chief Executive Officer’s meeting in Livingstone, Zambia. The few remaining missing links are being implemented by the respective members on bilateral basis.

NOTED 3:

SATA is implementing SRII Phase II Project also called the SADC Regional and NationalIntegrated Broadband Network, under the Digital SADC 2027, which consists of All IP-based networks, Next Generation Networks (NGN), National and Regional Internet Exchange Points (NIXPs, RIXP) and related Billing Systems.

RECOMMENDATION 1:

It is recommended to the Technology and Infrastructure Committee (T&IC) that all SATA members should participate in the regional events on infrastructure and services so as to present the progress in the respective countries on the migration to All IP-Networks and Services

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SECTION 4/5

NEW PROGRAMMES AND ACTIVITIES FROM THE IMPLEMENTATION OF THE SATA ANNUAL ACTION PLAN 2014/2015

Reference Document:

(1) Minutes of the 34TH SATA Annual Conference

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2. NEW PROGRAMMES AND ACTITIVITIES FROM THE IMPLEMENTATION OF THE AGREEDS FROM THE 34TH ANNUAL CONFERENCE

These new programmes are the outcomes of the SATA Annual Action Plan for the year 2014/20145 as approved by the Chief Executive Officers of SATA. The Outcomes, Action Plan and Recommendations are drawn from the discussions of the various sessions as well as documents, presentations and contributions made during the plenary sessions of the meetings and workshops.

2.1 10th Southern Africa Regional Backhaul and Submarine Cable Networks Meeting

NOTED 4:

The 10thSouthern Africa Regional Terrestrial Backhaul and Submarine Cable Networks Meeting took place in Harare, Zimbabwe from 27th – 29th August 2014 hosted by TelOne, Zimbabwe in collaboration with the Southern Africa Telecommunications Association (SATA) Secretariat was attended by more than 80 participants. The meeting was officially opened by Honourable Minister of Information and Communication Technology, Postal and Courier Services, Webster Shamu following remarks by TelOne Vice Chairman - Retired Brigadier General Wekwete, Southern Africa Telecommunications Association (SATA) Executive Secretary- Jacob Munodawafa, Southern Africa Telecommunications Association (SATA) Chairman and Angola Telecom CEO - João Adolfo Martins, Acting Director General Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) –Afred Marisa, International Telecommunication Union (ITU) Area Representative –Chali Tumelo, Southern African Development Community (SADC) Representative -Cecilia Mamelodi-Onyadile and TelOne CEO – Chipo Mtasa.

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NOTED 5:

Challenges and Business OpportunitiesThe following were highlighted challenges where business opportunities could be derived:

a. The charges of transiting traffic are very high and have an impact on the consumer and on the use of the telecommunications service.

b. International Companies have a tendency of forcing traffic to transit via their home countries where they belong i.e. group headquarters, although they are operating in the SADC Region.

c. We do have the infrastructure in place between SADC countries. d. Routing traffic from SADC to SADC via a different destination deteriorates the

quality of service (QoS) and quality of experience (QoE) despite the perceived Least Cost Routing (LCR).

e. Cost of ICTs equipment and solutions and also as compared to other parts of the world.

f. Technology becomes obsolete before payback period.g. There is Infrastructure duplication at national level especially using rights of

way (ducts).h. IP Skills is a challenge among operatorsi. Visibility and participation by Operators in regional and international forumsj. Development of local content and hosting by Operators and Service

Providersk. Internet (IP) is a Network of Networks and Operators and Service Providers

not fully exploiting its potential for traffic stimulation and generationl. Users as the drivers of technological changes

NOTED 6:

Land-linked countries are now connected to the submarine cables on either or both the east and west coast of Africa under the SRII Phase I Project.

NOTED 7:

The SRII Phase I Project has now been closed and the closure was approved by the 33 rd SATA Chief Executive Officer’s Conference in Livingstone, Zambia. The few remaining missing links are being implemented by the members on bilateral basis.

NOTED 8:

SATA is implementing SRII Phase II Project which consists of Intelligent Networks (IN) including IP-based networks, Next Generation Networks (NGN), National and Regional Internet Exchange Points (NIXPs, RIXP) and related Billing Systems.

RECOMMENDATION 1:

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It is recommended to the Technology and Infrastructure Committee (T&IC) that SADC, CRASA and SATA consider drafting a recommendation to the SADC ICT Ministers Meeting 2014 to keep SADC to SADC traffic local and utilize the regional infrastructure and connectivity.

RECOMMENDATION 2:

It is recommended to the Technology and Infrastructure Committee (T&IC) that infrastructure sharing based on open access principle taking into account the cost of the infrastructure development be adopted at national level as it is one of the ways to bring down costs and thus lower tariffs to the end-user.

RECOMMENDATION 3:

It is recommended to the Technology and Infrastructure Committee (T&IC) that SADC, CRASA, SATA and the National Regulatory Authorities (NRAs) and Operators jointly come up with national and regional infrastructure databases providing “ICT Infrastructure Almanac” which should be updated bi-annually. SATA will coordinate the development of the “ICT Infrastructure Almanac”.

RECOMMENDATION 4:

It is recommended to the Technology and Infrastructure Committee (T&IC) that, Operators, Service Providers ad ISPs should consider taking the initiative to facilitate creation of local content such as email, hosting and caching.

RECOMMENDATION 5:

It is recommended to the Technology and Infrastructure Committee (T&IC) that, the 11th

Southern Africa Regional Backhaul and Submarine Networks Meeting be held from 27th to 29th of May 2015 in Lilongwe, Malawi hosted by Malawi Telecom Limited.

2.2 IMPLEMENTATION OF ITU KIGALI SUMMIT GOALS 1 AND 2

NOTED 9:

Goal 1: Interconnect all African capitals and major cities with ICT broadband infrastructure and strengthen connectivity to the rest of the world by 2012. This Goal has been greatly achieved at regional level with very few areas left for attention at national levels.

NOTED 10:

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Goal 2: Connect Villages to broadband ICT services by 2015 and implement shared access initiatives such as community Tele-centres and village phones. This is on-going and SATA expects to achieve by its deadline.

RECOMMENDATION 6:

It is recommended to the Technology and Infrastructure Committee to urge SATA Members to submit to SATA, the respective broadband connectivity status in the respective countries by 31st August 2015 for compilation into the SADC Broadband Connectivity Status 2015

1.2 8th African Service and Network Operations (SNO) and ITU-T International SNO

NOTED 11:

The following gave their opening remarks during the opening of the meeting : CEO TTCL International SNO chairman SATA Executive Secretary Director of ICT, Zanzibar Government

NOTED 12:

The meeting was officially opened by Head of HR in the Ministry of ICT on behalf of the Minister of ICT, Union Government of the Republic of Tanzania

NOTED 13:

The organisation of topics groups were as follows:

Evolution Telecommunications Service Metrics and Alarm Correlation Security

NOTED 14:

Industry-wide correlation varies and there is no common standard regarding Alarm Correlation leaving Operators and Manufacturers to define their own rules.

RECOMMENDATION 7:

It is recommended to the Technology and Infrastructure Committee (T&IC) that the 9th Service and Network Operations (SNO) and International Service and Network Operations (SNO) Meeting be held from 29th September to 1st October 2015 in Milan, Italy hosted by Telecom Italia Sparkle

2.3 4th Regional Next Generation Networks (NGN) and Broadband Services

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NOTED 15:

The following gave their opening remarks during the opening of the meeting : CEO Broadband Infraco SATA Executive Secretary

NOTED 16:

The meeting was officially opened by the Director General in the Department of Communications (DoC) of South Africa

NOTED 17:

DETECON presented a Master Class on “Future Telco” and this master class presentation is available for download under the reference documents

RECOMMENDATION 8:

It is recommended to the Technology and Infrastructure Committee (T&IC) that the 5th Regional Next Generation Networks (NGN) and Broadband Services Workshop be held from 5th to 7th of August 2015 in Mbabane, Swaziland hosted by Swaziland Posts and Telecommunications Corporation.

2.3 8th Regional Workshop on Fraud Management, Revenue Assurance and Network Security

NOTED 18:

The 8th Regional Workshop on Fraud Management, Revenue Assurance and Network Security which was scheduled to take place in Lesotho from 15th to 17th October 2014 hosted by Econet Telecom Lesotho (ETL) was postponed to 2015 due to the political climate in Lesotho and also as there was no alternative members which was ready to host the event during the same year.

NOTED 19:

Communications fraud is the use of telecommunications/ICT products or services without intention to pay.

NOTED 20:

Many operators have increased measures to minimize fraud and reduce their losses. Communications operators tend to keep their actual loss figures and plans for corrective measures confidential.

NOTED 21:

According to a 2011 survey by CFCA, an industry group created to reduce fraud against carriers, the five top fraud loss categories reported by operators were:

$4.96 Billion (USD) – Compromised PBX/Voicemail Systems $4.32 Billion (USD) – Subscription/Identity Theft

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$3.84 Billion (USD) – International Revenue Share Fraud $2.88 Billion (USD) – By-Pass Fraud $2.40 Billion (USD) – Credit Card Fraud

RECOMMENDATION 9:

It is recommended to the Technology and Infrastructure Committee (T&IC) that the 9th Regional Fraud Management, Revenue Assurance and Network Security Workshop be held in Harare, Zimbabwe from 14th to 16th of October 2015 hosted by Tel●One

2.4 1st Regional Workshop on Customer Services, Quality of Service and Billing

NOTED 22:

The 1st Regional Customer Services, Quality of Service and Billing workshop took place from 8 th

to 10th October 2014 in Swaziland host by Swaziland Posts and Telecommunications Corporation (SPTC)

NOTED 23:

The following gave their opening remarks during the opening of the meeting: CEO SPTC SATA Executive Secretary

NOTED 24:

The meeting was officially opened by Permanent Secretary in the Ministry of ICT on behalf of the Minister of ICT, Government of Swaziland

NOTED 25:

The organisations of the discussions were as follows:

Customer Services and New Revenue Streams Customer Services Experiences and Business Strategies Customer Services Solutions from the industry Broadband and Content driving new Customer Services

RECOMMENDATION 10:

It is recommended to the Technology and Infrastructure Committee (T&IC) that the 2nd Regional Customer Services, Quality of Service (QoS) and Billing Workshop be held from the 9th to 11th of September 2015 in Gaborone, Botswana hosted by Botswana Telecommunications Corporation Limited (BTCL).

2.5 1st Regional Workshop on Customer Services, Quality of Service and Billing

NOTED 26:

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The 15th SADC Telecom Operators’ Bilateral Meeting (STOBM-15) was held from 17 th to 20th

February 2015 in Port Louis, Mauritius hosted by Mauritius Telecom

NOTED 27:

The following gave their opening remarks during the opening of the meeting: SATA Executive Secretary

NOTED 24:

The meeting was officially opened by Executive Head Commercial, Mauritius Telecom

NOTED 25:

STOBM is an annual SADC Traffic week which focuses various interconnect and roaming bilateral issues ranging from traffic, technology and business collaboration and partnerships.

NOTED 26:

STOBM 2015 identified the challenges of traffic routing within SADC transiting through other parts of the world yet SADC is fully surrounded by submarine optic fibre cables and fully interconnected with terrestrial optic fibre cables implemented through the SADC Region Information Infrastructure (SRII) and Back Haul Links initiatives and these initiatives were financially supported by the International Telecommunication Union and the African Development Bank

NOTED 27:

STOBM 2015 recommended for the establishment of the SADC Traffic Hub for Interconnection and Traffic Exchange

NOTED 28:

Four telecom operators namely Mauritius Telecom (Sewkumar DHOOMON and Nirmala RAMJHURIA), Bofinet (Morongwa MOLOI), Angola Cables (Pedro Jose MANUEL and Artur MENDES) and Telkom South Africa (Lerato BOIYANE and Victor Phenyo MOKGOTHU) were appointed to lead the implementation of this recommendation. Mauritius Telecom (SewkumarDHOOMON) was tasked to chair the committee with Bofinet (Morongwa MOLOI) being the Rapportuer.

NOTED 29:

Terms of Reference: Establishment of the SADC Traffic Hub

The task team terms of reference include

Identification of the technology and solutions for establishing the traffic hub and consider similar initiatives being done in the region

Identification of possible location of the SADC Traffic Hub considering existing Data Centers which include Teraco and Cable landing Stations

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Identify the equipment and connectivity required for e.g IPX and funding for the procurement of the equipment

Identify the Management Team of the SADC Traffic Hub including its funding Procurement and Installation of the traffic hub Maintenance of the Traffic Hub The task team to report progress during the 35th SATA Annual Conference going to be

held in Windhoek, Namibia from 22 to 24 April 2014.

RECOMMENDATION 11:

It is recommended to the Technology and Infrastructure Committee (T&IC) that the initiative to establish the SADC Traffic Hub approved

RECOMMENDATION 12:

It is recommended to the Technology and Infrastructure Committee (T&IC) that the 15th SADC Telecommunications Operators' Bilateral Meeting (STOBM) - Traffic Week be held from the 16th to 19th of February 2016 in Dar Es Salaam, Tanzania hosted by Tanzania Telecommunications Company Limited

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SECTION 5/5

UPCOMING EVENTS

NOTED 30:

The upcoming events are mainly those that are not listed in the main document.

3.1 SADC ICT Meetings 2015/2016

3.2 ITU WRC 15

3.3 ITU Telecom World 2015

3.4 Africa Com Conference 2015

3.5 Regional and International events in 2015

These are important events for participation by SATA Secretariat and SATA Members.

RECOMMENDATION 13:

It is recommended to the Technology and Infrastructure Committee (T&IC) to urge SATA Secretariat and SATA Members where budgetary capacity is available to attend these international events and contribute as necessary whenever possible.

3 Host of the 36th Annual Conference

NOTED 31:

The SATA Annual Conference is continuing to be hosted by SATA members on a rotational basis. In accordance with the Conference Hosting Roster, the host for the 36 th Annual Conference is Botswana Telecommunications Corporation Limited (BTCL).

RECOMMENDATION 14:

It is recommended to the Technology and Infrastructure Committee (T&IC) that the 36th

Annual Conference be held in Botswana from 27th to 29th April 2016 under the auspices of Botswana Telecommunications Corporation Limited (BTCL).

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4 Composition of the Board for Year 2015/2016

The constitution of the Board for the year 2015/2016 is a follows:

1 Chairman Conference Host

Telecom Namibia Namibia

2 Board Member Out Going Chairperson

Angola Telecom Angola

3 Board Member Next Host of the Conference

Botswana Telecommunications Corporation Limited

Botswana

4 Permanent Board Member

Host of the Secretariat

TDM Mozambique

5 Board member Elected (3 years)

Malawi Telecom Limited

Malawi

6 Ex-Officio Executive Secretary

Southern Africa Telecommunications Association

Mozambique

RECOMMENDATION 15:

It is recommended to the Technology and Infrastructure Committee (T&IC) that the constitution of the Board be approved.