TotalSoft Company Profile

Company Profile

Innovation | | | Passion Performance Success

TotalSoft’s products and services, as well as focus on

technology and innovation, provide customers from all over

the world the necessary support in streamlining their

operations, aligning the business processes to industry

standards, adapting to economic environment changes

and maximizing profit. The company has an undisputed

expert in nine verticals, with a special focus in the areas of

retail and distribution, construction, financial services and

healthcare.

The attention to global technological trends and the

continuous focus on extending our enterprise solutions

and services in response to the challenges of the

economic environment are underlying TotalSoft’s strategic

partnerships strategy. Our technology partner ecosystem

includes companies such as Microsoft, Oracle, IBM,

Tableau Software or Lumesse.

The solutions provided by TotalSoft amount to the highest

quality standards, the company being certified with ISO

9001, ISO 14001, ISO 18001, ISO 27001.

The company’s headquarter is located in Romania, while

the company’s subsidiaries are in Austria, Greece, Bulgaria,

Serbia and Qatar. The strategy in the medium term

includes expanding its international presence by opening

subsidiaries in Western Europe also.

2006 2007 2008 20102009 2011

No. of employees

240240

300300

330330350350

380380

According to the

Ministry of Finance,

TotalSoft was

one of the most profitable

IT companies in Romania

in 2009.

The turnover has increased

steadily in the last 8 years,

exceeding 25,92 million Euro

in 2011.

About us

TotalSoft is one of the leading ERP providers in

Romania, and has an excellent reputation on the

European IT&C market and a constant presence in Top

5 largest software companies nationwide.

Established in 1994, TotalSoft is a mature and highly

experienced company in designing, developing and

implementing software solutions for companies of all

sizes. Currently, TotalSoft has a team of 500 specialists,

a portfolio of over 1500 customers and projects in 25

countries on 4 continents.

2003 2004 2005 2006 2007 20092008 2010 2011

Turnover evolution

(milion Euro)

2,97

5,12

5,93

8,69

12,5

18,2519,6

22,45

25,92

500500

Market position

The creator of the most powerful Romanian ERP solution, TotalSoft provides the

market with a perfectly adapted to the Romanian legislation product. The system’s

flexibility and scalability allow the solution to adapt to companies of any size and at a

low cost of ownership.

The methodology used by TotalSoft has been validated in over 1,000 projects, while

Charisma ERP has been ranked as a standard group solution by major international

players. Implemented in 14 countries, Charisma ERP supports the work of over 70

multinational groups. The solution is available in different business models: on-premise,

leasing, SaaS.

One of the world top 10 providers of

software solutions for the leasing

industry, according to KPMG. The

positioning strategy as vertical player

lies behind TotalSoft’s adherence to

Leaseurope as an associate

member.

The ERP market leader in Romania,

according to Pierre Audoin

Owns the most popular solution for

payroll and personnel administration

in Romania.

TotalSoft is the HCM market leader in Romania with over 600 companies in its

customer portfolio and some of the largest employers in the market. Charisma covers

critical areas of payroll and personnel administration and strategic areas of investment

in human capital development, providing a software platform able to support the

evolution of the company's most valuable asset, namely the employees.

TotalSoft manages through Charisma HCM over 10% of Romania's active workforce

and calculates 40% of the approximately 130,000 outsourced wages.

Involved in developing software solutions for the medical field since 1994, TotalSoft is

the preferred supplier of the largest private providers of medical services in Romania

and Eastern Europe. The solution dedicated to this market fully meets the

requirements of a medical unit in terms of specific activity and economic and financial

or statistical reporting.

In Romania, the first three chains of private clinics, 7 of top 10 drug distributors and

pharmacy chains use TotalSoft’s solutions.

TotalSoft is a leading provider of

software for the medical field in

Eastern Europe and also the market

leader in Romania.

Has created the largest application

of e-procurement in Europe.

By developing the national electronic procurement system (www.e-licitatie.ro), which is

the largest e-procurement application in Europe, TotalSoft has gained extensive

expertise in creating transparent software solutions, based on the principles of

competition. The system is found, according to Manchester Ministerial Declaration,

among the only 9% European public procurement systems that meet, simultaneously,

most EU requirements.

Owns over 90% of project

management solutions market in

Romania.

The concept of project management was brought to Romania by TotalSoft, through

Primavera, the project management professional application used in the local market.

Currently, TotalSoft is the only Oracle Platinum Partner in Romania for Primavera and

holds over 90% of the project management market.

The offer is complemented by locally adapted solutions such as consulting services,

maintenance, technical support and training.

One of the active software exporters

in Romania.

Offering creativity and initiative, TotalSoft is one active software exporter from Romania,

who evolved from outsourcing to complex services and implementation of original

solutions in over 20 countries including USA, United Kingdom, Netherlands, Germany,

France, Austria or Switzerland. The company provides full IT services, ranging from

technical and business consultancy, system architecture design, development,

implementation, maintenance and technical support.

TotalSoft products

Charisma Business Suiteincludes the following

business solutions:

Charisma

ERP

Charisma ERP is an integrated

information system for companies

resource management, designed to

optimize and streamline internal

business processes in

manufacturing, retail and

distribution, financial and non-

financial services, utilities and public

administration fields.

Charisma

HCM

Charisma HCM is the most powerful

human resource management

product tailored to the Romanian

legislation, which covers critical

areas of payroll and personnel

administration and strategic areas of

investment in human capital

development.

”Our cooperation with TotalSoft dates back to 2005 when we started the

implementation of Charisma HCM solution with aim to redesign the Payroll

processes and organizational responsibilities in line with PMI norms. In the last

five years we have worked successfully with Total Soft in order to fully adapt

Charisma to our needs. Today, Charisma serves as the single touch point for all

the information that we use on a daily basis within the company to complete

payroll related activities. Charisma is a very flexible and reliable tool, easy to use,

with appropriate segregation of duties in Payroll data entry and proper Payroll

data confidentiality & security level, providing to the Payroll department the

necessary power and agility to meet their business needs.”

Philip Morris d.o.o. Belgrade

Aleksandra Stojkovic, IS Department, PM Serbia

Charisma

Office Automation

Charisma Office Automation is dedicated especially to service providers; it simplifies the projects tracking, streamlines the

resources involved in their execution and maximizes revenues associated with contracts signed.

Charisma

Document Management

The integrated solution provides support for the company's document management.

“The collaboration between Deutsche Leasing and TotalSoft started in 2008 as a

result of a complex process of assessment of the available information solutions,

on both the internal and the external market. The scalability and flexibility of the

Charisma ERP solution to be adapted to the specific requirements of local

markets and also the result of the implementation in Romania (2008) determined

for the same software platform to be adopted also by the subsidiaries from

Bulgaria (2009) and Austria (2010). The complex experience acquired after 3

years of close cooperation, confirmed by 3 implementations successfully

completed, makes us look with confidence the evolution of the partnership

concluded with TotalSoft.”

Deutsche Leasing

Georg Hansjürgens, Area Manager SEE

Charisma

Medical Software

Charisma Medical Software full suite

of integrated software solutions is

designed and developed to optimize

all processes, operational activities

and financial flows specific to

hospitals, clinics, pharmacies and

medical laboratories.

“Medicover and TotalSoft have a long history of cooperation. This began in 1994

when TotalSoft developt an IT solution for Medicover Romania. We invited

TotalSoft to submit a tender in competition with a number of suplies from Central

and Eastern Europe. Colaboration between TotalSoft and Medicover went very

well and in 2003 the new corporate information system was successful

implemented in Poland. “

Medicover Poland

Anthony Cameron, IT Manager

Charisma

Analyzer

Charisma Analyzer is an

analytical processing solution for

performance indicators, which

allows getting detailed reports and

dashboards in a graphically intuitive

manner, based on any performance

indicators required to support

strategic decisions.

advanced „Charisma has offered us a much clearer perspective over the distribution

activity, especially over the delivery of products, but also a much better credit

control in what concerns our distribution partners. Practically, the application has

helped us identify and eliminate weak points in our activity.”

Agroalim Distribution, a Smithfield Foods company.

Bogdan Grama, General Manager

Charisma

Collection

The customer debt collection

solution manages repossession and

legal processes, as well as any

remarketing activity such as

reselling, renting and refinancing.

Charisma

Cost Control

The solution is designed to optimize

the procurement flows, from budget

structuring, expense requests

management, supplier relationship

management and development, up

to tracking contracts with suppliers

and conclude them under the best

conditions.

The product simplifies and optimizes the procurement processes in UniCredit

Tiriac Bank, from the procurement budget structure, expenditure management

applications, management and development of relations with suppliers,

auctions, suppliers selection up to the contracts deployment follow-up.

"Besides TotalSoft’s vast expertise on the Romanian and international IT market,

the company also considered the undisputed advantage brought by TotalSoft’s

status as Partner of Microsoft Business Solutions. There was no other solution,

that covered completely our needs and requirements."

Borislav Hristov

Chief Executive Officer

Charisma

mBusiness Suite

Includes applications accessible from mobile devices (iOS, Android) such as the business intelligence solution Charisma

Analyzer or the performance indicators reporting solution Charisma Cell Monitor.

Charisma

eBusiness Suite

The solution provides on-line applications such eOrders, eShop, eMarketing, ePayment Approval, eExpense Report and Self

Service (eCare).

Primavera

Primavera is the world leader in

project and portfolio management

solutions, having over 25 years

experience in the international

market. Primavera is currently

implemented in over 76,000

companies in over 80 countries with

about 500,000 users.

In over 17 years of experience on

the Romanian market, TotalSoft has

confirmed its value in project

management by complex

implementations reaching the

performance of being elected for 11

years in a row in President

Primavera Club. In fact, only seven

other companies at worldwide level

have succeeded to enter the very

exclusive circle of President Club

membership.

TotalSoft is an Oracle partner for

Primavera products, the re-

engineering author of 5000 Petrom

probes and the promoter of the

project management concept in

Romania.

Starting with 2010, after signing a

contract with SAUDI ARAMCO

TOTAL Refining and Petrochemical

Company, Saudi Arabia, TotalSoft is

participating in the world’s largest

project at the moment - Jubail

Refinery

”We chose TotalSoft as Primavera solution provider for the construction of the

largest refinery in the Middle East - Jubail Refinery. The partnership with TotalSoft

covered both the necessary number of users in our subsidiaries around the

world, and the needed 24/24 support. Given that our worldwide subsidiaries

operate on different time zones, the technical support provided by TotalSoft was

a prerequisite in choosing the company as our partner.”

Saudi Aramco Total Refining and Petrochemical Company,

Saudi Arabia.

Daniel Florescu, Planning Engineer

Microsoft CRM & SharePoint

In 2005 TotalSoft became Microsoft Gold Certified

Partner and a major implementation services provider

for Microsoft’s CRM and SharePoint solutions. In

Romania, 20% of the companies included in “Top 300”

are currently using software solutions developed by

TotalSoft on Microsoft technologies.

Our products serve customers in the following areas:

Charisma ERP

Charisma HCM

Charisma Analyzer

Charisma Office Automation

Charisma Document Management

Charisma Cost Control

Charisma Collection

Charisma eBusiness Suite

Charisma mBusiness Suite

Charisma Medical Software

Primavera

Microsoft Business Applications

Utilit

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Pub

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Health

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Tele

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Serv

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TotalSoft services

Infrastructure, maintenance

and technical support

The services offered by our team of specialists cover a

wide range, namely:

nHardware and software maintenance

nHardware infrastructure projection and

implementation

nComplete communication services

nProjection and execution of access control – video

surveillance systems

nInformation security services

“The OCR system implemented by TotalSoft at Damen

Galati Shipyards is a solution for the automatic

recognition of numbers of motor vehicle license plates.

The system addresses the monitoring process of the

2000 vehicles entering and leaving the site, being also

able to take place and clock the drivers. Under good

weather conditions there was recognition of 99%, with

a recognition time of two seconds.”

Damen Galati Shipyards

George Prisecaru, IT Manager

Software

development

Our 17 years of experience have led to the

improvement of software development methodologies,

based on the expertise in project management and the

assimilation of best practices at international level.

Thus, we launched a new concept which is called

Project Management Office.

The methodology based on the principles of Rational

Unified Process and Primavera software management

tools, has increased our capacity and quality of

developing and implementing complex projects. These

capabilities have allowed the accomplishment of major

projects for the Romanian Government and leading

companies both in Romania and abroad.

The numerous nominations and awards obtained at

exhibitions reward the achievements of our software

development department, consisting of over 100

professionals with an excellent academic experience.

Technical skills

Java Developments, .NET, MS SQL, Oracle, DB2,

Websphere, JBoss, BEA WebLogic, SharePoint,

Alfresco, EMC, BI, Data-mining

Project management

consultancy

Project management

trainingWe offer a wide range of project management courses

for specialists from various activity fields. Our courses

give you an easy way to successfully realize your

projects. Instructors are specially selected for their

teaching skills. Their closeness to the practical side

successfully combines with the desire to share their

knowledge and experience, all resulting in performance

training. They initiate a dynamic learning system

through real case studies and team exercises. During

the course, the instructors will teach you how to apply

project management principles and techniques in real

situations, by using the Primavera Project Planner, the

most common and effective project management

system in Romania.

The professional consulting services in project

management that we offer fit perfectly into the overall

category management solutions, providing a fast and

efficient management of all investment projects in

infrastructure, banking, governmental or other nature.

Project management requires a comprehensive global

approach across companies and a detailed

understanding of all aspects that affect the project

deployment. Our specialists are trained in project

management courses in USA, Austria and England,

having an extensive experience in this field. The

professionalism of the team is certified by their

acceptance as members of the most prestigious

international authority in the field, namely the Project

Management Institute.

TotalSoft projects

Due to our previously successes recorded in various

business verticals, a large number of projects are

recommending TotalSoft as a trusted and deeply

experienced information technology provider. Among

them:

nPublic Administration: Ministry of National Defense,

Ministry of Interior, Ministry of Development, Ministry

of Finance, Special Telecommunications Service,

Romanian Chamber of Commerce, National School of

Clerks, Public Works and Housing;

nOil & Gas: ARAMCO, Petrom-OMV, Rompetrol,

Petrotel-LukOIL, Armax Gas, RomGaz, Steaua

Romana, TransGaz;

nTelecom: Nokia, Orange, Alcatel, Romtelecom,

Cosmote;

nShipyards & engineering: Damen Galati Shipyards,

Aker Braila Shipyards, ISPE, Icepronav,

EnergoNuclear, Ludan Engineering, Washington

Group;

nFMGC & Retail: Carrefour, Mega Image, Mic.Ro,

Auchan, Massimo Dutti, Germanos, Plus Discount,

Gima, Miniblu, Optiblu, Proton Technologies,

Mladinska, Genco, Arsis Trading ;

nFinancial: BMW, General Electric, Raiffeisen Leasing

International, Deutsche Leasing, Volvo Leasing, BRD

Societe Generale;

nDistribution: Henkel, DawBenta, Dohler, L’Oreal,

British American Tobacco, Berlin Chemie, Strauss;

nMedical: Medicover, Oncology Hospital, Euroclinic

Hospital, GlaxoSmithKline, A&D Pharma, Sensiblu,

Fildas, Hermes, LaborMed, Biofarm, Centrofarm,

Isitek, Medissimo;

nConstructions: Bog’Art, Impact, Baumeister, ICCO

Group, Bechtel, Sedesa, HILL International Overseas,

Daw Benta, Diekat Construct, Ozer, Lena Eurometal

Construct, Fergus Construct;

nServices: JW Bucharest Marriott Grand Hotel, Hotel

Radisson Blu Hotel, Athene Palace Hilton, Accenture,

Bosh Communication Center, Erricsson;

nManufacturing: Petrotel LukOil, Tnuva, Cadbury,

Dacia-Renault, Philip Morris, Campofrio, Arctic.

Poland Poland

Romania Romania

Bulgaria Bulgaria

Greece Greece

Czech RepCzech Rep

HungaryHungary

Albania Albania

Austria Austria

UnitedKingdom UnitedKingdom

Germany Germany

Russia

Ukraine

Moldova

Serbia

Slovakia

SenegalSenegal

Qatar Qatar

Saudi ArabiaUAE

BelgiumBelgium

FranceFrance

ItalyItaly

SwedenSweden

SpainSpain

Estonia

USAUSA

© T

ota

lSoft 2

01

2

TotalSoft Headquarters, Global City Business Park 10 Bucharest - Nord Street

thBuilding O2, 8 Floor,

P: +4021 335 17 09

W: totalsoft.ro, charisma.ro, acollada.com

E: [email protected]

Voluntari, llfov,România

Austria | Greece | Bulgaria | Qatar

TotalSoft Implementations

Planned Subsidiaries

Active Subsidiaries

TotalSoft Headquarters