TOTAL QUALITY MANAGEMENT Presented By: ASHUTOSH KUMAR Sr. ProgrammerNIC
TOTAL
QUALITY
MANAGEMEN
TPresented By:
ASHUTOSH KUMAR
Sr. ProgrammerNIC
• DEFINITION OF TQM
• NEED FOR TQM
• PILLARS OF TQM
• TQM PRINCIPLES
• QUALITY IMPROVEMENT TOOLS
• ECONOMIC JUSTIFICATION OF TQM
• ADVANTAGES OF TQM
• WHEN WE SHOULD GO FOR TQM
• REFERENCES
CONTENTS
DEFINITION
TOTAL– MADE UP OF WHOLEQUALITY– DEGREE OF EXCELLENCE APRODUCT OR SERVICESPROVIDESMANAGEMENT– ACT, ART OR MANNER OFHANDLING, CONTROLLING,DIRECTING ETC.
NEED FOR TQM
TQM IS NEEDED FOR
• DEVELOPMENT OF THE BEST WORLD CLASS ORGANISATION.
• REDUCE COST CONTINUOUSLY.
• IMPROVE QUALITY CONTINUOUSLY.
• TO DEVELOPMENT OF PROBLEM SOLVING SKILLS.
• TO BUILD A HAPPY BRIGHT PLACE.
WHEN WE SHOULD GO FORTQM
WE SHOULD GO FOR TQM•THERE IS INTENSE COMPETITION•DEMANDING CUSTOMERS•FALLING PRICES OF SHARES•CRISIS
• CUSTOMER FOCUSED ORGANISATION
• LEADERSHIP
• INVOLVEMENT OF PEOPLE
• PROCESS APPROACH
• SYSTEMS APPROACH TO MANAGEMENT
• CONTINUOUS IMPROVEMENT
• FACTUAL APPROACH TO DECISION MAKING
TQM PRINCIPLES
STATISTICAL TOOLS
• HISTOGRAM
• PARETO CHART
• SCATTER DIAGRAM
• CONTROL CHART
NEW TOOLS
• AFFINITY DIAGRAM
• RELATION DIAGRAM
• PROCESS DECISION PROGRAMME CHART
QUALITY IMPROVEMENT TOOLS
What are the issues involved in missing shipping dates?
People
Insufficient training
Teams not used
Inexperienced supervisors
Facilities
Overcrowded deck
No place for returns
Not enoughFork trucks
System
Computer crashes
Engineering changes
NEW TOOLAFFINITY DIAGRAM
Upgradesystem
Remove old system
Install new system
Train Employee
NEW TOOLTREE DIAGRAM
PROFIT
COST
PROFIT
COST
IMPERFECT ORGANISATION
TQM COMPANY
ECONOMIC JUSTIFICATION OF TQM
ISO: 9000 and TQM
ISO :9000 quality system acts as a wedge to hold quality improvement
Provides a building block for moving towards TQM
ISO quality system can be considered as an essential feature of TQM
Helps in laying the foundation for effective utilisation of TQM principles.
STEPS IN IMPLEMENTATION OF T.Q.M IN SMALL SCALE AND THERMAL INDUSTRIES
PLAN►Policies and objectives►Methods to achieve objective
DO►Education and training ►Implementation of change
ACT►Prevent undesired effects►Measures for improvement
CHECK►Observe results►Analyse results
REQUIREMENTS FOR SUCCEESSFUL IMPLEMENTATION OF TQM• The objectives and policies of the firm must
reflect its commitment to the quality as a philosophy of customer satisfaction .
• The TQM philosophy must be effectively communicated to each and every employees and departments so that it is clearly understood through out the organization.
• The TQM programme should be properly designed to meet the requirements of customer.
• The participation of all the employees should be encouraged so that innovative ideas are put forward by the employees . TQM should not be imposed upon employees. The management should make TQM an employees programme through proper education of workers .
Contd..
TQM must involve product design and improvement ,adoption of new technology , system and procedures .
TQM should be considered as a continuous programme as the requirement of customers keep on changing.TQM should also attempt to integrate the operation of various departments .
TQM must involves customer feedback and employee feedback mechanism to create customer-oriented quality culture
workers and managers should be given the necessary training for the effective implementation of TQM .
STEPS TO BE TAKEN BY MANAGEMENT FOR IMPLEMENTATION OF TQMSatisfying workers emotional and intellectual needs
Installing motivation system
Integration and co-ordination of activities of various departments
Team effort
Maintaining a sound quality system
ADVANTAGES OF TQM
• IMPROVED COMPETITIVENESS
• BETTER PROFITABILITY
• INCREASES SALES AND MARKET SHARES
• REDUCTION IN REJECTIONS, SCRAP
• SUCCESSFUL NEW PRODUCT LAUNCH
• IMPROVED PRODUCTIVITY
• IMPROVED QUALITY
• EMPLOYEES JOB SATISFACTION
• REDUCTION IN INVENTORIES
• IMPROVED SYSTEM
• STANDARDIZATION OF WORK ROUTINES.