2. DefiningTQM
Total quality management is a management system for a customer
focused organization that involves all employee in continual
improvement of all aspects of the organization.
TQM uses strategy, data, and effective communication to integrate
the quality principles into the culture and activities of the
organization.
3. What is TQM
TQM is a comprehensive management system which :
4. Focuses on continuous improvement. (Objective) 5. Recognizes role of everyone in t he organization. 6. views organization as an integral system with a common aim. 7. Focuses on the way tasks are accomplished. 8. Emphasizes teamwork.