Total learning: Communities - Learning through Knowledge Sharing

Communities:

Learning through knowledge sharing

Nancy KinderTotal Learning, The Brewery, London

27th November 2014

Nancy Kinder was working at…

….ignited a

love for Communities!*

*A specific group of people who have developed relationships around a strong common interest.

…..a Global Company….

• Consultancy of community

experts

• Driven by social science

• Driven by data

• Delivered hundreds of

successful communities!

.

Rich’s Blog

Over 10k

subscribers

2200 blog posts

Over 500 page

views per day

www.FeverBee.co

m

@RichMillington

6,221 followers

6,284 tweets

Virtual Community

Summit

♯VirComm14

Sprint USA

♯fbsprint

Sprint Europe

How do learning communities help Organizations?

Increase revenue

Reduce costs

Accelerate research and development

Increase productivity

Fulfill the organizations mission

How do learning

communities help people?

Sense of belonging

Mutual Support

Great Influence

Up Skill

Communities:

How can communities

accelerate learning?

People

Process

Technology

A Community needs

People

A Community needs

1.What is the biggest

barrier to learning in a

community?

2. What can you do to

accelerate learning in a

community?

People

What is the biggest

barrier to learning in a

community?

People

What is the biggest

barrier to learning in a

community?

People

Fear

Research the….

• Objective

• Audience • Common Biggest Challenge?

• Collaboration on Resources?

• Hot Discussion topics?

• Coach them to go first -Something to learn, something to share

And let members influence!

People – Address the Fear!

People – Fear of missing out -RESEARCH

$2million saved

What is the biggest

barrier to learning in a

community?

People

Fear

1.What is the biggest

barrier to learning in a

community?

2. What can you do to

accelerate learning in a

community?

People

What can you do to accelerate learning in a community?

People

What can you do to

accelerate learning in a

community?

People

Relationships

• Building real relationships - one to one between members

• Events for core groups within the community

• Make them part of the journey and the learning outcomes!

• Create a strong sense of community

People – Relationships

People – Relationships

People – Relationships

Up 1200%

What can you do to accelerate learningin a community?

People

Relationships

1.What is the biggest

barrier to learning in a

community?

2. What can you do to

accelerate learning in a

community?

People

3. How do measure it?

People

How do we measure? – Link to Return on Investment

http://resources.feverbee.com/online-community-roi/

We use tools like Survey Monkey……..

Most useful:• Trouble Shooting (Q&A)• Product Knowledge• Internal Contacts

.

And site analytics like Google Analytics…….

.

And back them up with interviews, research and quantify anecdotes

Direct quotes:

“I now know who to contact with a particular technical question and it hasdeepened my expertise and understanding”

“I asked the community for help on specific questions, the expert gave me a supplier contact and I got a good answer quickly”

“I like that community enables me to direct other people to join up with others and reapply techniques I didn’t know”

“Getting the project updates, means I get visibility of what’s going on which I didn’t have before the community existed”

“I now know more of experts in this field ”

How? Sense of Belonging, Mutual support, great influence and up skilling

How? – Reduced Costs, Accelerate Research and Development and Increased Productivity.

$1.5 million saved

How? – Increased Production and Revenue

Increased sales by $20 million

Community

Research

Relationships

Report

Research,

Relationships

And Report Progress =

Accelerate learning through

knowledge sharing communities!

Nancy Kinder

[email protected]

@RichMillington

@FeverBee

www.feverbee.com

http://resources.feverbee.com/online-community-roi

http://course.feverbee.com

https://communitygeek.com