TOSHIBA REMOTE RECEIPT PRINTER TRST-A10 SERIESextranet.toshibatec-eu.com/.../doc/04_TRST-A10_MM.pdf · PRINTED IN JAPAN TOSHIBA REMOTE RECEIPT PRINTER TRST-A10 SERIES Document No.

PRINTED IN JAPAN

TOSHIBA REMOTE RECEIPT PRINTER

TRST-A10 SERIES

Document No. EO18-13005 Original Nov., 2007 (Revised Jun., 2008)

Maintenance Manual

NOTES: 1. Manual instructions must be followed when installing option kits or adding cables to avoid system failures and to insure proper performance and operation.

2. Failure to follow manual instructions or any unauthorized modification, substitution or change to this product will void the limited product warranty.

WARNING!

Follow all manual instructions. Failure to do so could create safety hazards such as fire or electrocution.

EO18-13005

TABLE OF CONTENTS

Page 1. UNPACING ---------------------------------------------------------------------------------------------1- 1 1.1 PROCEDURE ---------------------------------------------------------------------------------------------1- 1 1.2 CHECKS ----------------------------------------------------------------------------------------------------1- 1 1.3 POWER CORD -------------------------------------------------------------------------------------------1- 2 2. INSTALLATION PROCEDURE -------------------------------------------------------------------2- 1 2.1 CONNECTING THE TRST-A10 TO THE POS TERMINAL -----------------------------------2- 1 2.2 CONNECTING THE DRAWER -----------------------------------------------------------------------2- 3 3. DISASSEMBLY AND REASSEMBLY -----------------------------------------------------------3- 1 3.1 MAINTENANCE TOOLS --------------------------------------------------------------------------------3- 1 3.2 DISASSEMBLING THE MAIN BODY ---------------------------------------------------------------3- 2 3.2.1 Removing the Receipt Cover --------------------------------------------------------------------3- 2 3.2.2 Removing the Cover Top --------------------------------------------------------------------------3- 3 3.2.3 Removing the Interface Card --------------------------------------------------------------------3- 4 3.2.4 Removing the PCB ----------------------------------------------------------------------------------3- 5 3.2.5 Removing the Print Block -------------------------------------------------------------------------3- 6 3.2.6 Removing the Paper Low Sensor --------------------------------------------------------------3- 9 3.2.7 Disassembling the Bottom Frame --------------------------------------------------------------3- 9 3.3 REASSEMBLE PROCEDURE ----------------------------------------------------------------------- 3-11 4. DIP SWITCH FUNCTION ---------------------------------------------------------------------------4- 1 4.1 DIP SWITCH SETTINGS -------------------------------------------------------------------------------4- 1 4.2 DATASCOPE MODE ------------------------------------------------------------------------------------4- 2 5. SELF TEST PRINT -----------------------------------------------------------------------------------5- 1 5.1 SELF TEST ------------------------------------------------------------------------------------------------5- 1 5.2 ROLLING ASCII PRINT TEST (RECEIPT) --------------------------------------------------------5- 2 5.3 H PRINT TEST (RECEIPT) ----------------------------------------------------------------------------5- 3 5.4 DUTY CHECK PRINT TEST ---------------------------------------------------------------------------5- 4 5.5 PRINT CURRENT SETTING --------------------------------------------------------------------------5- 5 6. DIAGNOSTICS DESCRIPTION -------------------------------------------------------------------6- 1 6.1 DIAGNOSTICS SETTING ------------------------------------------------------------------------------6- 1 6.2 DIAGNOSTICS FORM DESCRIPTION -------------------------------------------------------------6- 3 6.3 DIAGNOSTICS MENU------------------------------------------------------------------------------------6- 4 6.4 DIAGNOSTICS FORM------------------------------------------------------------------------------------6- 6 7. TROUBLE SHOOTING ------------------------------------------------------------------------------7- 1 7.1 TROUBLESHOOTING PROCEDURE --------------------------------------------------------------7- 1 7.2 TROUBLESHOOTING GUIDE ------------------------------------------------------------------------7- 1 8. PERIODIC MAINTENANCE ------------------------------------------------------------------------8- 1 8.1 PERIODIC MAINTENANCE PROCEDURE -------------------------------------------------------8- 1

EO18-13005

9. FIRMWERE UPDATE PROCEDURE ------------------------------------------------------------9- 1 9.1 PROCEDURE ---------------------------------------------------------------------------------------------9- 1 9.2 MAIN FIRMWERE DOWNLOAD PROCEDURE -------------------------------------------------9- 2 9.3 ANK/CG DOWNLOAD PROCEDURE --------------------------------------------------------------9- 3 9.4 IPL FIRMWERE DOWNLOAD PROCEDURE ----------------------------------------------------9- 4 9.5 CONFIRMATION OF SETTING ----------------------------------------------------------------------9- 4

CAUTION! 1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA

TEC. 2. The contents of this manual may be changed without notification.

Copyright © 2007 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito, Izunokuni-shi, Shizuoka-ken, JAPAN

1. UNPACKING EO18-13005

1.1 PROCEDURE

1-1

1. UNPACKING 1.1 PROCEDURE 1. Open the Carton. 2. Take out the TRST-A10 printer and remove the styrofoam. 3. Take both the TRST-A10 Quick Reference manual and TRST-A1X Safety manual out of

the bottom of the carton. 4. Place the TRST-A10 printer on a level surface.

1.2 CHECKS 1. Check for damage or scratches on the machine. 2. Confirm that the TRST-A10 Quick Reference manual and TRST-1X Safety Reference manual is

not missing.

NOTE: Keep the original carton and Styrofoam for future transportation of the TRST-A10 printer.

Polyfoam

Printer

TRST-A1X Safety Manual

TRST-A10 Quick ReferenceManual Carton

1. UNPACKING EO18-13005

1.3 POWER CORD

1-2

1.3 POWER CORD As the power cord is not supplied with this printer, locally purchase the power cord which meets the following standard. For USA and Canada: Power Supply Cord – UL and CSA approved, type SVT, 18/3AWG, rated min. 125V, 10A Attached Plug and Appliance Coupler – UL and CSA approved, molded on type. The plug is parallel-blade grounding type, NEMA 5-15P configuration. The appliance coupler is Female configuration. Both attachment plug and appliance coupler are rated minimum 125V, 10A. For European countries: Power Supply Cord – HAR or domestic approved where the equipment is used, Type H05VV-F, rated minimum 250V, 10A. Attachment Plug and Appliance Coupler – Domestic approved where the equipment is used, molded on type, having grounding terminal rated minimum 250V, 10A. The appliance coupler is Female configuration. For the other countries: Domestic approved, having suitable electrical ratings and characteristics for the end-product specifications and use. The table below shows the sample of domestic safety approval markings.

Major safety approval marking (as of June, 2003)

2. INSTALLATION PROCEDURE EO18-13005

2.1 CONECTING THE TRST-A10 TO THE POS TERMINAL

2-1

2. INSTALLATION PROCEDURE

WARNING! 1. Turn the POS terminal OFF before connecting the TRST-A10 printer. 2. Plug the TRST-A10 power cord into the AC outlet on the wall for power supply. Do not obtain the

AC power from the AC outlet of the POS terminal such as ST-A10, ST-7000, etc., because the rush current at the TRST-A10 power on may exceed the rating of the power switch of the POS terminal. Failure to do this may shorten the life of the power switch of the POS terminal.

2.1 CONNECTING THE TRST-A10 TO THE POS TERMINAL

CAUTION! 1. Use a locally purchased power cord which meets the standard. 2. Firmly plug the AC adapter cable and the power cord.

1) Turn the printer power OFF. 2) Insert the power cord into the AC inlet.

Power Cord

AC Inlet


2.1 CONECTING THE TRST-A10 TO THE POS TERMINAL

2-2

3) Connect and secure the interface cable to the interface connector in the correct orientation.

• Serial interface: Secure the connector with the screws. • USB interface: Securely insert the connector until a positive click is heard. • Parallel interface: Secure the connector with the locking tabs.

[Serial Interface Connector] [USB Interface Connector] [Parallel Interface Connector]

4) Connect the interface cable to the TOSHIBA POS terminal or Personal Computer, and then plug

in the power cord to the AC outlet.

POS Terminal

Interface Cable


2.2 CONNECTING THE DRAWER

2-3

2.2 CONNECTING THE DRAWER

Connectable drawers must meet the following conditions. • The drawer which includes the Drawer Drive Circuit (DC 24V specification). • The drawer which has 6-pin modular connector.

Pin Signal

1 FG 2 DRAWER1 3 DRSW 4 VDR 5 DRAWER2 6 GND

1. Turn the printer power OFF. 2. Connect the drawer cable to the drawer interface connector in the correct orientation.

WARNING!1. The solenoid included in the drawer to be connected should have the minimum of 36 ohm

resistance. Under-specified solenoid may cause a machine failure. 2. The output current of the drawer should not exceed 0.8A, as there is a risk of a machine

failure. 3. The drawer interface connector is exclusively for connecting a drawer. Do not connect a

phone line or any other cables than the specified drawer cable. Doing so may cause a failure of the phone line and the printer.

3. DISASSEMBLY AND REASSEMBLY EO18-13005

3.1 MAINTENANCE TOOLS

3-1

3. DISASSEMBLY AND REASSEMBLY

CAUTION! 1. Do not disassemble or adjust the machine as far as it functions properly. Particularly, do not

loosen any screws unless it is necessary. 2. After the printer is disassembled and reassembled, be sure to check that there is no abnormality

before turning the power ON. 3. During maintenance, be careful not to leave the parts uninstalled or the screws un-tightened

inside the printer. 4. When handling the thermal head or electronic components, do not use gloves or other aids,

which may build up static electricity. 5. When disassembling or reassembling the printer, check the wires and cables for any damage. Do

not run them into a narrow space or set them in improper positions. 6. After reassembling, apply lubricant as required.

3.1 MAINTENANCE TOOLS • Philips-head screwdrivers • Any small flat object (For example: tweezers or a metal ruler)

WARNING! 1. Disconnect the power cord before disassembling the printer. 2. The print head becomes very hot while printing. Never touch the print head to avoid getting

burned.


3.2 DISASSEMBLING THE MAIN BODY

3-2


3.2.1 Removing the Receipt Cover 1. Move the Receipt Cover into the open position by holding the handle edges and lifting

upwards. Lift the Right Hook and rotate the Receipt Cover by 90 degrees to release it. When the 90 degree position is reached, lift the Receipt Cover vertically to remove it

CAUTION! Care must be taken not to touch the print head element when removing the printer cover SA.

Handle Edges

Receipt Cover Right Hook



3-3

3.2.2 Removing the Cover Top

1. Unscrew the M3x8 double-sems screw which secures the Cover Top. NOTE: When removing the screw, be careful not to touch the print head elements with the

screwdriver.

2. Gently lift the Cover Top from the rear first. Connecting tabs in the front will snap open allowing you to slide the Cover Top out.

NOTE: Be gentle when removing the Cover Top as the connecting tabs may break if

excessive force is used.

Cover Top

M3x8 double-sems screw

Connecting Tabs

Connecting Tabs



3-4

3.2.3 Removing the Interface Card

1. Remove the 2 screws which secure the Interface card to the Cover Bottom.

2. Use a small flat object (for example: tweezers or metal ruler) to lift the Interface Card out from the Cover Bottom. Pull upwards at the other end of the interface card bracket simultaneously to lift the interface card out.

Cover Bottom

3x6 s-tite screw

Interface card

3x8-tite screw



3-5

3.2.4 Removing the PCB

CAUTION! This step is only possible after completion of section 3.2.3. Do not attempt to remove Main PCB Cage before removing Interface Card. Doing so may cause serious damage to both the Main PCB and interface card.

1. Remove the four 3x6 s-tite screws which secure the PCB Cage to the Print Block.

NOTE: When reassembling the PCB Cage, do not forget to attach the Switch Sheet.

2. Tilt the PCB Cage at a 20 degree angle to access the connectors

Print Block

4

1

2

33x6-tite screws

PCB Cage

Print Block

PCB Cage

3x6-tite screws

Switch Sheet



3-6

3. Disconnect the five connectors A to E from the Main PCB. The PCB cage can then be

removed from the Print Block. 4. Remove the four 3x6 s-tite screws, then remove the Main PCB from the PCB Cage.

3.2.5 Removing the Print Block 1. Unplug the wire connecting the Print Block to the Paper Low Sensor.

A

D

B

E

C

E

D C

A

D

Paper Low SensorPrint Block

3x6 s-tite screw

3x6 s-tite screw

3x6 s-tite screw3x6 s-tite screw

Main PCB

PCB Cage



3-7

2. Remove the M3x8 double-sems(small) screw connecting the Print Block to the Cover

Bottom. NOTE: When removing the screw, be careful not to touch the print head elements with the

screwdriver.

3. Two catches connect the Print Block to the Cover Bottom. Gently place thumb on both catches as shown in the picture and push outwards to release the Print Block. Tilt the Print Block approximately 20 degrees forward to release it from the catch connecting it to the Cover Bottom. You may then remove the Print Block from the Cover Bottom.

M3x8 double-sems (small) screw

Catch



3-8

4. Remove two screws to release the PCB Stay from the Print Block. Horizontally remove the PCB Stay from the Print Block.

NOTE: Please note the following when reassembling the Print Block. After attaching the Print Block to the Cover Bottom, make sure the Cutter Arm is at

the position where it blocks the Cutter Home Position Sensor. Otherwise, the Cover may not be firmly closed and the Upper Platen may damage the Cutter Blade. If the Cutter Arm is not at the position as shown in the photo, rotate the Cutter Gear to adjust the Cutter Arm position.

3x6 p-tite3x6 s-tite PCB Stay Print Block

Cutter Arm

Cutter Home Position Sensor

Cutter Gear

Cutter Blade



3-9

3.2.6 Removing the Paper Low Sensor

1. Remove the 3X8 p-tite screw connecting the Paper Low Sensor to the Cover Bottom. Lift

the Paper Low Sensor upwards to remove it.

3.2.7 Disassembling the Bottom Frame

1. Remove the Earth Plate by lifting it upwards.

Cover Bottom

Paper Low Sensor

3x8 p-tite

Earth Plate



3-10

2. Remove the Power switch block from the Cover Bottom by using any small flat object (for

example: tweezers or metal ruler) to bend it slightly above the emboss as shown in the picture below.

NOTE: When reassembling, the Cables must be routed in the same manner as before disassembly as shown in the photo below.

Emboss

Power Switch Block

Wire Holder

Power Button Cable

Wire Holder

Cable Guide


3.3 REASSEMBLE PROCEDURE

3-11

3. Gently remove the wire from the wire holder before removing the Power Switch Block. Slide

the Power switch Block in the direction shown. The Power Switch Block can then be removed from the Cover Bottom.

4. Turn the Cover Bottom around with the base facing upwards and release the Cable Holder by removing a 3X8 p-tite screw. Remove the two 3X8 p-tite screws to release the Water Guide from the Cover Bottom. Lift the Water Guide to remove it from the Cover Bottom.

3.3 REASSEMBLE PROCEDURE Reassemble each part in the reverse order of the disassembly procedure described in Sections 3.2 and 3.3.

Wire removed

Cable Holder

3x8 p-tite screws

Water Guide

Cover Bottom

4. DIP SWITCH FUNCTION EO18-13005

4.1 DIP SWITCH SETTINGS

4-1

4. DIP SWITCH FUNCTION 4.1 DIP SWITCH SETTINGS The DIP switches are located on the PC board at the bottom of the printer. They are used to set the RS-232C parameters as shown in the following tables. The switches are used to put the printer into various modes for printer configuration set up.

Mode Dip Switch 1 setting Dip Switch 2 setting Online Mode (Normal operation) OFF OFF Level 1 Diagnostics Mode (Printer Parameter / Configuration setting) ON OFF

Firmware IPL Flash Mode OFF ON* Mfg Adjustment Mode (Print test) ON ON

* It is optional to set this switch to ON when reflashing the IPL.

DIP Switch

Switch 2 is shown in the OFF position

1 2 ON

4. DIP SWITCH FUNCTION EO18-13005

4.2 DATASCOPE MODE

4-2

4.2 DATASCOPE MODE Datascope Mode allows the user to test the printer’s communications. When in Datascope Mode the printer receives all communications, but instead of executing the commands it prints them out on receipt paper as hexadecimal numbers in the order received. For example, the ASCII character “A” is printed as the hexadecimal number 41 an so on.

To run the Datascope Mode:

1. After you have enabled the Datascope Mode through the Configuration Menu, exit the Configuration Menu.

2. Run a transaction from the host computer.

All commands and data sent from the host computer will be printed as hexadecimal numbers as shown in the illustration.

30 31 32 33 34 35 36 37 38 39 40 41 : 0 1 2 3 4 5 6 7 8 9 @ A 41 42 43 44 45 46 47 48 49 50 51 52 : A B C D E F G H I J K L

To exit the Datascope Mode: 1. Enter the Configuration Menu again 2. Disable the Datascope Mode 3. Exit the Configuration Menu The printer is in Normal Mode and can communicate with the host computer.

5. SELF TEST PRINT EO18-13005

5.1 SELF TEST

5-1

5. SELF TEST PRINT 5.1 SELF TEST To perform the printer self test, use the Mfg Adjustment menu feature. This feature prints instructions on the receipt for selecting any type of print pattern needed.

CAUTION! Be extremely careful when changing any of the printer settings to avoid changing other settings that might affect the performance of the printer.

1. Set DIP switch 1 to ON, DIP switch 2 to ON.

2. Power on the printer while holding the Paper Feed Button. The printer will print the Current Setting Form, then cuts the paper to print the Mfg Adjustment Menu.

3. If you do not hold the Paper Feed Button while power up the printer, it will go to Online Mode. This menu allows you to print different test patterns Selections are made using the Paper Feed Button.

===== Mfg Adjustment Menu ===== Select a sub-menu:

EXIT > 1 Click Rolling ASCII Print > 2 Clicks H Print Test > 3 Clicks Duty Check Print > 4 Clicks Print Current Setting > 5 Clicks EEPROM to Default Setting

> 6 Clicks

Enter code then hold Button DOWN at least 1 second to validate

DIP Switch

Switch 2 is shown in the OFF position

1 2 O N


5.2 ROLLING ASCII PRINT TEST (RECEIPT)

5-2

5.2 ROLLING ASCII PRINT TEST (RECEIPT) This option let you run rolling ASCII printing test. The printer prints the resident character set in standard pitch continuously. When Rolling ASCII Print (Rcpt) is selected, printer prints the following menu. After selection of the printing side, test print will start.

** SELECT PRINTING SIDE? Front Side Only > 1 Click Back Side Only > 2 Click Double Side > 3 Click

Enter code, then hold Button DOWN at least 1 second to validate Press the Paper Feed Button to stop the test. Rolling ASCII

Stop and exit test > Long Click

Page number

!”#$%& O!”#$%&’ P“#$%&’( Q

00000008


5.3 H PRINT TEST (RECEIPT)

5-3

5.3 H PRINT TEST (RECEIPT) This option let you run H printing test. The printer prints the ‘H’ character in standard pitch continuously. When H Print Test (Rcpt) is selected, printer prints the following menu. After selection of the printing side, test print will start. Press the Paper Feed Button to start or stop the test.

** SELECT PRINTING SIDE? Front Side Only > 1 Click Back Side Only > 2 Click Double Side > 3 Click Enter code, then hold Button DOWN at least 1 second to validate. Press the Paper Feed Button to stop the test. H Print test Stop and exit test -> Long Click

Page number

HHHHH HHHHHH HHHHHH H

00000008


5.4 DUTY CHECK PRINT TEST (RECEIPT)

5-4

5.4 DUTY CHECK PRINT TEST (RECEIPT) This option let you run duty check printing test. The printer prints the 12.5%, 25%, 50% and 100% duty original pattern. When Duty Check Print (Rcpt) is selected, printer prints the following menu. After selection of the printing side, test print will start.

Press the Paper Feed Button to start or stop the test. ** SELECT PRINTING SIDE? Front Side Only > 1 Click Back Side Only > 2 Click Double Side > 3 Click Enter code, then hold Button DOWN at least 1 second to validate. Press the Paper Feed Button to continue or stop the test. Duty Check Print Stop and exit test > Short Click Continue test > Long Click

00000008


5.5 PRINT CURRENT SETTING

5-5

5.5 PRINT CURRENT SETTING This option let you print current setting on receipt. Press the Paper Feed Button to start the test.

** START CURRENT SETTING PRINTING? Return Main Menu > Short Click Start Printing > Long Click

NOTE: Press the Paper Feed Button for at least one second to validate the selection.

*** Current Setting Form *** Model number : TRST-A10 Serial number : 12345678901 Boot Firmware Version : V00.02 Revision : 00 CRC : DEEB Flash Firmware Version : V00.06 Revision : 00 CRC : 6696 SBCS Version : V00.01 Revision : 00

6.DIAGNOSTICS DESCRIPTION EO18-13005 (Revision Date: Jun. 05, 2008) 6.1 DIAGNOSTICS SETTING

6-1

6. DIAGNOSTICS DESCRIPTION 6.1 DIAGNOSTICS SETTING 1. Set DIP switch 1 to ON. 2. While holding down the Receipt FEED switch, turn the power on. 3. "Diagnostics Form" is printed out . →Percial Cut → “Printer Config Menu” is printed out . Ex: Set Communication Interface (Baud Rate: 9600 → 115200) 4. 3 times Short Click. →Long Click. 5. 1 time Short Click. 6. 1 time Short Click. 7. 1 time Short Click.

6.DIAGNOSTICS DESCRIPTION EO18-13005 (Revision Date: Jun. 05, 2008) 6.1 DIAGNOSTICS SETTING

6-2

8. 1 time Short Click. 9. 1 time Short Click. 10. 1 time Short Click. 11. 1 time Short Click. 12. 1 time Short Click. 13. 1 time Short Click. 14. 1 time Short Click. 15. Long Click. 16. Set DIP switch 1 to OFF. 17. Printer Power Off.

6.DIAGNOSTICS DESCRIPTION EO18-13005 (Revision Date: Jun. 05, 2008)

6.2 DIAGNOSTICS FORM DESCRIPTION

6-3

6.2 DIAGNOSTICS FORM DESCRIPTION 6.2.1 Permanent Tallies

Item Description Receipt Lines Front Number of the printing of the paper surface Receipt Lines Back Number of the printing of the paper back side Knife Cuts Number of the total cuts Hours On Total electricity time Flash Cycles Number of the renewal of Firmwere Knife Jams Number of the total jam Cover Openings Number of the Cover Open by Printing Operation Max Temp Reached Print Head Max. Temperature value


6.3 DIAGNOSTICS MENU

6-4

6.3 DIAGNOSTICS MENU ( * :Default Setting)

RS232/ USB* RS232

Interface Type

USB 115200 57600 38400 19200

Parameters Baud Rate

9600* 8* Data Bits 7 1* Stop Bits 2 None* Even

Parity

Odd XON/ XOFF Flow Control Method DTR/DSR* Ignore Errors Reception Errors Option Print ‘?’* 4K Bytes* Receive Buffer Size One Line Vender Specific Class*

Communication Interface

USB Type Printer class

OFF, Normal Mode* Data Scope Mode

Diagnostic Mode

Receipt Test Mode

INVALID / Size1* INVALID / Size2

DBCS/ Font Size

VALID / Size1 VALID* Print Mode ANK to DBCS INVALID 7.52 LPI* Default Line Per Inch 6 LPI Ignore CR* Carriage Return Usage Use CR as Print Cmd Enable Receipt Synchronization Disabled* 9 Columns*

Emulation/ Software

PDF417 Max Columns Print 14 Columns

100% 110%*

Hardware Print Density

120%


6.3 DIAGNOSTICS MENU

6-5

55W Power Supply* Max Power 75W Power Supply Enabled* Paper Low Sensor Option Disable 80mm* Paper Width 58mm Enabled Knife * Knife Option Disable Knife Monochrome*

Hardware

Color Paper Option Color Paper

Code Page 437* Code Page 850 Code Page 852 Code Page 857

Default Code Page

More

Code Page

(Resident Code Pages) (437,850,852,857,858,860,863,865,866,1252,+949)

Single Side* Double Side w/Single Cmd Double Side w/Double Cmd

Thermal Print Mode

Double Side w/Predfn Back F:Normal; B:Normal* F:Up Down; B:Normal F:Normal; B: Up Down

Upside Down Front Side Back Side

F: Up Down; B: Up Down Disabled* Swap Front & Back Side Enable Top:Disabled, Btm: Disabled* Top:Disabled, Btm: Enable Top: Enable, Btm: Disabled

Top/ Bottom Msg Btm of Front Top of Back

Top: Enable, Btm: Enable Disabled* Reprint Msg Enable Disabled* 5 inch 10 inch

Min Rceipt Length

15 inch Resume Print from Error* Reprint Error Page Print Error Page

(Top/ Btm Msg Defined) (No) (Reprint Msg Defined) (No) (Pre Dfn Back Defined) (No)

Double Side Mode (TRAT-A15 only)

(Logo(s) defined) (No)


6.4 DIAGNOSTICS FORM

6-6




6-7

7. TROUBLESHOOTING EO18-13005

7.1 TROUBLESHOOTING PROCEDURE

7-1

7. TROUBLESHOOTING This chapter provides tables to help in determining the cause of printer malfunctions.

7.1 TROUBLESHOOTING PROCEDURE

When trouble occurs, confirm it’s phenomenon, locate a defective part in accordance with Section 6.2 of the Troubleshooting Guide, and troubleshoot as described below.

• Phenomenon: Find the corresponding phenomenon from this column. If there are Multiple phenomena, take all the corresponding items into consideration. This may indicate a hidden faulty part.

• Cause: Listing the probable causes as many as possible. Guess the cause

Of the problem out of them and take check method to find the cause. • Check Method: Describing the check methods to specify the cause of the problem. • Solution: Follow the solution described in this column.

Following the above-mentioned procedure allows for more efficient troubleshooting with fewer errors in judgment. 7.2 TROUBLESHOOTING GUIDE

Power Supply Failure

Phenomenon Cause Check method Solution The AC adapter is not connected.

----- Connect the specified AC adapter.

No power is supplied. (Power lamp does not light.)

The fuse has blown. Check whether any unspecified AC adapter is used.

Use the specified AC adapter, and replace the Main PCB.

Printing Failure

Phenomenon Cause Check method Solution No Printing Faulty connection of the

print head connector. Check the connection of the print head connector.

Connect the print head connector properly. Or replace the Main PCB and/or Print Block.

Void Printing (Paper comes out, but no characters are printed on the paper)

Faulty connection of the print head connector.

Check the connection of the print head connector.

Connect the print head connector properly. Or replace the Main PCB and/or Print Block.

Foreign object is attached to the print head.

Check whether any foreign objects are attached to the print head.

Clean print head with cotton swab or soft cloth slightly moistened with ethyl alcohol.

Blurred or uneven print

Faulty print head. ----- Replace the Print Block.


7.2 TROUBLESHOOTING GUIDE

7-2

Printing Failure

Phenomenon Cause Check method Solution

Faulty connection of the motor connector.

Check connection of the motor connector.

Connect the connector correctly.

Faulty Main PCB ----- Replace the Main PCB.Paper feed failure Check whether or

not the paper is jammed or torn and caught in the paper path.

Remove jammed paper from the paper path and set the paper properly.

Foreign object in gear Remove the gear holder and check for any foreign objects caught in the gears.

Remove the foreign objects.

Paper is not fed or is fed irregularly

Broken gear Remove the gear holder and check for any breakage of the gears.

Replace the Print Block.


7.2 TROUBLESHOOTING GUIDE

7-3

Sensor Failure


Faulty paper sensor Check whether the ERROR lamp blinks when the paper is out.

Replace the Print Block.

Foreign object is attached to the paper sensor.

Check whether any foreign substances are attached to the paper sensor.


Paper is not detected.

Faulty connection of the paper sensor connector

Check the connection of the paper sensor connector.


Foreign object is attached to the Paper Low Sensor.

Check whether any foreign objects are attached to the Paper Low sensor.


Paper near end is not detected.

Faulty connection of the Paper Low Sensor connector.

Check the connection of the Paper Low Sensor connector.


Faulty cutter


The cutter does not function.

Faulty connection of the Cutter Home Sensor.

Check the Connection of the Cutter Home Sensor’s connector


Paper feed failure (Paper jam)

Check whether or not the paper is jammed or torn and caught in the paper path.

Remove the jammed paper from the paper path and set the paper properly.

If no paper condition is not detected when the receipt paper is used up, the printer will continue to print without paper, causing damage to the print head or other problems.

8. PERIODIC MAINTENANCE EO18-13005

8.1 PERIODIC MAINTENANCE PROCEDURE

8-1

8. PERIODIC MAINTENANCE To retain the quality and performance of this machine and to prevent unexpected troubles, the following maintenance should be performed periodically. 8.1 PERIODIC MAINTENANCE PROCEDURE Be sure to perform the following cleaning and checks every six months.

No. Check item Procedure/check point Required tool

1 Appearance check Visually check the outside of the unit for

any deformation, cracks, clearance, or bend.

-----

2

Cleaning the covers Wipe the covers with a soft dry cloth or soft cloth slightly moistened with mild detergent. After using detergent for cleaning, be sure to wipe it off with a moistened cloth.

Soft dry cloth or soft cloth slightly moistened with mild detergent

3

Cleaning the print head Clean the print head with a cotton swab slightly moistened with alcohol.

Cotton swab slightly moistened with alcohol.

4 Cleaning the cutter and sensors

Remove any dust and paper particles from the cutter, and from the sensors with an air blower or a brush.

• Air blower • Brush

5 Cleaning the inside of the printer

Remove any dust or paper particles from the inside of the printer with an air blower or a brush.

• Air blower • Brush

6 Platen check Check if the platen is stained or damaged. -----

7 Print check Perform a print quality test with the self

test print.

Refer to Page 5-1

9. FIRMWERE UPDATE PROCEDURE EO18-13005 (Revision Date: Jun. 05, 2008)

9.1 PROCEDURE

9-1

9. FIRMWERE UPDATE PROCEDURE 9.1 PROCEDURE

1) Turn off the power of the printer and PC and connect them using any of the USB, serial, or parallel cables.

2) Download the new firmware and CG file, “GENT Global FW xST.zip” or “GENT xST China FW .zip”, and the installer, “Teris Gent Flash Utility Vx.xx.zip” to the hard disk drive.

3) Decompress the “GENT Global FW xST.zip”or “GENT xST China FW .zip” file, and the following files appear.

TRST-A10-STD/Korea “GENT Global FW 1ST.zip” GENT_DBCS(Korean_FONT)_949_VxxxxRxx.sfn GENT_SBCS(ANK_FONT)_CGxxxxRxx.sfn GENTSinglexxxxRxx.mfw GentSingleIPLxxxxRxx.IPL TRST-A15-STD/Korea “GENT Global FW 2ST.zip” GENT_DBCS(Korean_FONT)_949_VxxxxRxx.sfn GENT_SBCS(ANK_FONT)_CGxxxxRxx.sfn GENTDual_VxxxxRxx.mfw GentDualIPLxxxxRxx.IPL TRST-A10-CN “GENT 1ST China FW .zip” 54936_VxxxxRxx.dfn GENTSinglexxxxRxx.mfw GentSingleChinaIPLxxxxRxx.IPL

4) Decompress the “Teris Gent Flash Utility Vx.xx.zip” file. Double-click on the “Teris Gent Flash

Utility .exe”, and the “Teris Gent Flash Utility Vx.xx” window appears. 5) Continue Step 9.2, 9.3, and 9.4.

Applicable Model: TRST-A10-xx-QM-R

Applicable Model: TRST-A15-xx-QM-R

Applicable Model: TRST-A10-xx-CN-R TRST-A15-xx-CN -R


9.2 MAIN FIRMWERE DOWNLOAD PROCEDURE

9-2

9.2 MAIN FIRMWERE DOWNLOAD PROCEDURE

1) Select a printer model under “Printer Models”. After selecting the printer model, either ”TRST-Axx” , ”TRST-Axx-CN” or ”TRST-Axx-KR”, press

the ”Select Model” button. 2) Make the Properties settings. Download Type: Select ”MAIN FIRMWARE”. COM Port: 1. Select “USB” when using a USB cable. (The Baud rate, Parity Bit, Stop Bit, Data Bit, and Data

Flow settings are not required.) 2. Select a COM port number which is assigned to the RS232C on the PC when using a RS232C

cable. The Baud rate, Parity Bit, Stop Bit, Data Bit, and Data Flow settings are the same as those of the printer configuration settings.

3. Select “LPT1” when using a parallel cable. (The Baud rate, Parity Bit, Stop Bit, Data Bit, and Data Flow settings are not required.)

3) Click on the “Browse” button and select a main firmware file, “GENTSingle/Dual xxxxRxx.mfw” or “GENTSinglexxxxRxx.mfw ” downloaded from the INFONET Web.

4) Click on the “Flash Now” button, and download starts. Do not turn off the printer power until the download finishes.

GENTSinglexxxxRxx.mfw


9.3 ANK/CG DOWNLOAD PROCEDURE

9-3

9.3 ANK/CG DOWNLOAD PROCEDURE

1) Make the Properties setting. Download Type: Select ”ANK FONT”. 2) Click on the “Browse” button and select a CG file, “GENT_SBCS_CGxxxxRxx.sfn” downloaded

from the INFONET Web. 3) Click on the “Flash Now” button, and download starts. Do not turn off the printer power until the

download finishes.

GENT_SBCS_CGxxxxRxx.s


9.4 IPL FIRMWERE DOWNLOAD PROCEDURE

9-4

9.4 IPL FIRMWERE DOWNLOAD PROCEDURE 1) Make the Properties setting. Download Type: Select ”IPL FIRMWERE”. 2) Click on the “Browse” button and select a CG file, “GENTxxxxIPLxxxxRxx.IPL” downloaded from

the INFONET Web. 3) Click on the “Flash Now” button, and download starts. Do not turn off the printer power until the

download finishes.

9.5 CONFIRMATION OF SETTING

1) After downloading the main firmware and ANK CG, the font size setting is added in the diagnostic print. Please check the settings are as described below:

Font Size: Size 1 Default LPI: 7.52 Carriage Return: Ignore Receipt Sync.: Disabled PDF417 Max Column:9 Columns

GENTSingleIPLxxxxRxx.IPL

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