TOS 3000 Voice Mail / Auto Attendant Overview

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TOS 3000 Total Office Solution

Voice Mail / Automated Attendant

Version 1.0

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Voice Mail Configuration

Basic Specifications

• 6 voice mail ports

• 10 programmable automated attendant menus

• 32 hours of storage

• 100 mailboxes– 50 actual extensions– 50 virtual extensions

• 200 messages per mailbox

• Browser programming

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Browser Programming – General Folder

• Accessing voice mail settings through the browser programmer

• General Folder contains basic programming options

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Browser Programming – Phone Extension Folder

• Phone Extension contains a list of each mailbox and access to programmable settings

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Browser Programming – Virtual Extension Folder

• Virtual extension folder used to create and edit virtual mailboxes

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Browser Programming – Update MOH File

• Use Update MOH File to add a custom music on hold file

• Supported format is mono, PCM-signed, 16-bit, 8000 Hz wav file

• Maximum file size is 480K, approximately one minute of recorded audio

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Browser Programming – Holiday Settings Folder

• Holiday Setting folder used to define company holidays for special call routing rules

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Browser Programming – Update Voice File / Advanced

• Update Voice File and Advanced folders are reserved for technical support functions and should not be used

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Voice Mail Features

•Administrator Account

•DISA

•Greeting mode

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Automated Attendant Menus Voicemail Features

• There are 10 automated attendant menus listed as 0-9 which can be used to provide:– Separate greetings based on incoming line or DID number– Unique single-digit dial options– Separate language prompts

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Voicemail Features

• Silence detection for voice mail recording

• Silence detection timer

• Silence volume level

• Days for retaining voice mail messages

• Housekeeping time

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Email Integration

• Setting up forwarding of voice mail messages to an email address

Message time: 09:06, Jun 08, 2011Mailbox number:2211Caller ID: 2207Contact number: 9729295555Mailbox status: 2 new, 1 old

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Creating a Mailbox

• How are mailboxes created?

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Creating a Virtual Mailbox

• How are virtual mailboxes created?

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• Holiday operation

Holiday Settings

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Voice Mail / Automated Attendant

This concludes the voice mail / automated attendant tutorial.For more information please reference the technical manual.

Thank You