BUREAU OF FOODS AND DRUGS
Civic Drive, Filinvest Corporate City, AlabangTelephone No. 809
4390
I. SERVICES:
Products Services Division
a) Formulates standards and guidelines for the registration of
processed foods, drugs, cosmetics, medical devices, in vitro
diagnostic reagents and household hazardous substances.
b) Evaluates and processes application and issues certificates
of product registration and certificates of product listing.
c) Provides assistance in the monitoring of products violating
food and drug laws, regulations and standards. Laboratory Services
Division
1. Conducts laboratory tests on finished products to determine
compliance with standards of safety, efficacy, purity and
quality.
2. Conducts tests on packaging materials used for foods, drugs,
cosmetics, medical devices and other related products.
3. Produces properly-bred laboratory animals used for
toxicological examinations, bioassay and biological research and
development.
II. AVAIL OF SUCH SERVICES:
Present the national identification card (ID) and your purchase
slip booklet duly approved by the OSCA chairman.
Doctors prescription pad should have the following
information:1. Patient name, age, address, and date2. Generic name
of the medicine prescribed3. Name and address of the doctor; his
PTR number and S2 licenses (if prohibited and regulated drug)
III. PROCEDURE IN A FILING COMPLAINT:
IV. RESOLVE A COMPLAINT:
Consumers are advised to coordinate with the nearest Department
of Health Center for Health Development (CHD) for product
complaints.
If the Acting Consumer Arbitration Officers deem it fit that the
complained product needs laboratory analysis, the product will be
forwarded to the BFAD Laboratory Services Division.
MARITIME TRAINING COUNCIL
6th Floor Blas F. Ople Building, Ortigas AvenueCorner
Mandaluyong City, Metro Manila
I. SERVICES:
The Maritime Training Council is a Philippine Government agency
that is tasked to oversee Filipino seafarers.
They regulate the activity of various maritime training centers
in the conduct of their training. The MTC was established on May 1,
1984 on May 1, 1984 pursuant to Letter of Instruction 1404 dated 1
May 1984, to give effect to the International Maritime
Organizations Standard of Training, Certification and Watch keeping
(STCW) for Seafarers 1978 Convention. The Maritime Training Council
is attached to the Department of Labor and Employment.II. AVAIL OF
SUCH SERVICES:
Accreditation Process The training center will be required to
submit a Letter of Intent. The letter will consist of the course to
be accredited and other information. Upon receiving the leter the
MTC will allow the training center to file for application. After
qualifying, the training center will be notified of the date of
inspection to verify and confirm conformance. Prerequisites for
Accreditation Legal authority to conduct training.
Safe occupancy of all buildings and structures used or occupied
for training and related services.
Compliance with safety regulations required by the government as
prescribed under MTC Memorandum Circular No. 04, Series of
1996.
Measures to ensure the personal safety of trainees enrolled in
hazardous training, including provision of a group insurance
scheme.
Accessibility to medical services at the training sites and
classrooms as prescribed under MTC Memorandum Circular No. 04,
Series of 1996.
Library facilities.
Plan of training site.
Certification of ownership of building or lease contract.
Payment of the required filing fee.
Administrative requirements as prescribed under MTC Memorandum
Circular No. 18, Series of 1996.
III. PROCEDURE IN FILING COMPLAINT:
IV. RESOLVE A COMPLAINT:
NATIONAL MARITIME POLYTECHNIC
2nd Floor ECC Building, Gil Puyat Avenue Makati City, Metro
ManilaTelephone Numbers:(02) 899-3683 / (02) 897-2767Official
Website:www.nmp.gov.phEmail Address:[email protected]
I. SERVICES:
The National Maritime Polytechnic (NMP) enhances the
employability and competitiveness of Filipino seafarers in the
domestic and international labor market through quality training
and research.
It trains and updates the countrys maritime manpower resources
through upgrading and specialized programs and researches and
studies on the latest maritime technologies and other maritime
industry-relatedmatters.
II. AVAIL OF SUCH SERVICES:
Services
1. Deck Courses
2. Engine Courses
3. Specialized Courses
4. Safety at Sea Courses
5. Maritime-related Courses
Avail of the NMP-OWWA Seafarers' Upgrading Program (SUP)
For details, please visit:OWWA CenterFB Harrison cor. 7th Sts.,
Pasay CityTel. Nos. (02) 832-1268; 551-6643
OWWA RWO 8DOLE Compound, Tacloban CityTel No. (053) 321-4376Or
go to the nearest OWWA office in your region
III.PROCEDURE IN FILING COMPLAINT:
Clearly recite the facts that show specific violations under the
Commission's jurisdiction (citations to the law and regulations are
not necessary);
Clearly identify each person, committee or group that is alleged
to have committed a violation (called the respondent);
Include any documentation supporting the allegations, if
available; and
Differentiate between statements based on the complainant's (the
person who files the complaint) personal knowledge and those based
on information and belief.
IV.RESOLVE A COMPLAINT:
a. Listen Intently:Listen to the customer, and do not interrupt
them. They need to tell their story and feel that they have been
heard.b. Thank Them:Thank the customer for bringing the problem to
your attention. You cant resolve something you arent completely
aware of, or may be making faulty assumptions about.c.
Apologize:Sincerely convey to the customer your apology for the way
the situation has made them feel. This is not the time for preachy
reasons, justifications or excuses; you must apologize.d. Seek the
Best Solution:Determine what the customer is seeking as a solution.
Ask them; often theyll surprise you for asking for less than you
initially thought youd have to giveespecially when they perceive
your apology and intention is genuinely sincere.e. Reach
Agreement:Seek to agree on the solution that will resolve the
situation to their satisfaction. Your best intentions can miss the
mark completely if you still fail to deliver what the customer
wants.f. Take Quick Action:Act on the solution with a sense of
urgency. Customers will often respond more positively to your focus
on helping them immediately versus than on the solution itself.g.
Follow-up:Follow-up to ensure the customer is completely satisfied,
especially when you have had to enlist the help of others for the
solution delivery. Everything up to this point will be for naught
if the customer feels that out of sight is out of mind.
BUREAU OF PRODUCT STANDARDS
3F Trade and Industry Building361 Sen. Gil J. Puyat Avenue,
Makati City, PhilippinesTel. No.: (+632) 751.4725, Fax: (+632)
751.4706E-mail: [email protected]
I. SERVICES:
A. Sales Promotion Permit: A permit to conduct any form or
scheme for sales promotion campaign of a consumer product, thirty
(30) days before the commencement of the promotion period.
(Requirements for sales promotion)
Product covered - all consumer products and services, except
food, drugs, devices, cosmetics and hazardous substances and
agricultural products which shall be under the jurisdiction of the
concerned departments or agencies.
B. Home Solicitation Permit: A permit to conduct home
solicitation sales business on all consumer products or services
covered by DTI.
C. Implementation of the Consumer Act: Per R.A. 7394, otherwise
known as the Consumer Act of the Philippines, any imported product
shall be refused admission if such product:
Fails to comply with an applicable consumer product quality and
safety standard or rule; Has been determined to be injurious,
unsafe and dangerous; Is substandard; or Has a material defect
All imported consumer products shall comply with the required
minimum label requirements in their respective labels or packaging,
to wit:
Its correct and registered trade name or brand name Its duly
registered trademark Its registered business name Address of the
importer of the product Its general make or active ingredients Net
quantity of contents, in terms of weight, measure or numerical
count rounded off to at least the nearest tenths in the metric
system Country of manufacture Other required information by the
concerned department: Whether it is flammable or inflammable;
Direction for use, if necessary; Warning of toxicity; Wattage,
voltage or amperes; Process of manufacture used
II. AVAIL OF SUCH SERVICES:
III. PROCEDURE IN FILING COMPLAINT:
COMPLAINTS PROCEDURE
1. Talk to the concerned staff to immediately resolve the
issues.
2. You can also call him/her directly thru the telephone or
write directly to him/her.
3. If you are not satisfied with the concerned staffs response,
you can set an appointment with the Head of Product Certification,
the name and contact details can be found as stated above.
IV. RESOLVE A COMPLAINT:
1. The Division Head will investigate the matter immediately and
respond to the complainant in writing.
2. If said complainant is still not satisfied with the response,
you can elevate your complaints to the Bureau Director.
3. Any comments and suggestions for the improvements of their
services are higky appreciated.
PHILIPPINE SHIPPERS BUREAU
2/F Trade and Industry Bldg.361 Sen. Gil J. Puyat Ave., Makati
CityTel. No.: (+632) 751.3304/751.0384 loc. 2212 or 2213
I. SERVICES:
Philippine Shippers Bureau (PSB) is an agency under the
Department of Trade and Industry that implements the reservation of
government cargoes for import and export to Philippine flag vessels
through its freight booking consolidation Center.
To promote and protect the common interests of Philippine
exporters, importers, and other commercial users of water
transport, and to undertake appropriate measures to develop trade
through economical and efficient carriage of merchandise.
II. AVAIL OF SUCH SERVICE
Philippine Shippers Bureau, formerly the Philippine Shippers
Council created to protect the interests of the exporters,
importers and commercial users of water transport. It registers and
accredits non-vessel operation.
Consultation and negotiation with international and regional
shipping and transport associations. PSB conducts consultation,
dialogue, and negotiation with its international and regional
counterparts as well as shipping and transport associations on
matters of mutual interests to exporters, importers, and other
commercial users of sea transport, particularly on freight rates,
adequacy of services and reasonable terms and conditions of
carriage.
Supply Chain. Under this program, PSB shall determine the costs
involved in the distribution/ transport of some basic and prime
commodities and recommend more efficient distribution that would
mean assured supply of these commodities at reduced transport
cost.
Assistance to Shippers. PSB provides assistance to shippers in
terms of freight booking, calculation of transportation costs,
freight forwarding, containerization, documentation, packing,
marking, and labeling, and other related services in order to
facilitate the transport of cargo to, from, and within the
Philippines.
Accreditation of freight forwarders. PSB is in-charge of
accreditation of sea freight forwarders categorized as non-vessel
operating common carrier, international freight forwarder, and
domestic freight forwarder.
III. PROCEDURE IN FILING COMPLAINT:
What kind of complaints may be filed with the Philippine
Shippers Bureau (PSB) in connection with the shipment of goods?
Non-delivery of shipments; Loss of or damage to shipments;
Excessive charges by freight forwarders, shipping lines, and other
service providers; and Unethical/Unprofessional conduct of freight
forwarders, shipping lines, and other service providers.
What are the requirements for filing a complaint with PSB?
Signed letter of complaint; and Relevant documents such as Bill
of Lading, receipt for charges paid, packing list, commercial
invoice/purchase order, if any, forwarders cargo receipt, etc.
IV. RESOLVE A COMPLAINT:
Mediation. PSB conducts mediation proceedings to resolve
complaints and disputes between and among shippers, freight
forwarders, shipping lines, and other transport service providers.
The nature of complaints include non-delivery, loss and damage to
cargo, overcharging, delay in delivery, unethical conduct,
non-payment of fees and charges and maritime fraud.
Implementation of PD 1466. PSB is the implementing agency of PD
1466 which requires that all government cargoes and those cargoes
owned by private entities with government loan, credits and
guarantees be loaded on RP-flag vessel, otherwise, a waiver must be
secured from PSB whenever such vessels are not available and/or
suitable.
CONSTRUCTION INDUSTRY AUTHORITY OF THE PHILS.
2/F & 5/F, Executive Center Bldg.369 Gil Puyat Ave., cor.
Makati Ave., Makati CityTel. Nos.: (+632) 895.4424 / 895.6826Fax
No.: (+632) 897.9336E-mail: [email protected]
I. SERVICES:
The key to modernizing governance in the public sector is access
to the right information at the right time and the right place.
With the help of technology, the information age is slowly
revolutionizing the way government is conducted.
This revolution has taken hold in the Construction Industry
Authority of the Philippines (CIAP) under the wings of the
Department of Trade and Industry.
New I.T. systems from Fujitsu Philippines, Inc. and its software
development subsidiary,WeServSystems International, Inc., aim to
automate critical processes that will greatly benefit CIAP's
mandate to serve the construction industry and the general
public.
II. AVAIL OF SUCH SERVICES:
Any party to a construction contract desiring to avail of
arbitration shall file its Request for Arbitration in the
prescribed form and number of copies to the Secretariat of the
CIAC.
III. PROCEDURE IN A FILING COMPLAINT:
SECTION 13.1 Order of Proceedings - A hearing shall be opened by
recording of the place, time and date of hearing, the presence of
the Arbitral Tribunal, parties, and witnesses, if any. The names
and addresses of all witnesses and exhibits in the order received
shall be made part of the record.
13.1.1 Quorum - Two members of a tribunal shall comprise a
quorum for the purpose of conducting a hearing.
SECTION 13.2 Briefing on Rules and procedures - At the initial
hearing, the Arbitral Tribunal shall inform the parties of the
general rules and procedures on arbitration proceedings, stressing
peculiarities from judicial proceedings, its strict adherence to
time bars, its policies against postponements and other matters to
insure a speedy and fair disposition of the issues.
SECTION 13.3 Order of presentation - It shall be within the
discretion of the Arbitral Tribunal to determine the order of
presentation of evidence. Generally, the party who seeks to enforce
a right or establish a claim shall be required to present its
evidence first, followed by the other party.
IV. RESOLVE A COMPLAINT:
SECTION 13.4 Expeditious procedures - The Arbitral Tribunal
shall at all times adopt the most Expeditious procedures for the
introduction and reception of evidence, and shall have complete
control over the proceedings, but in any case shall afford full and
equal opportunity to all parties to present relevant evidence.
SECTION 13.5 Evidence - The parties may offer such evidence as
they desire and shall produce such additional documents and
witnesses as the Arbitral Tribunal may deem necessary to clear
understanding of facts issues for a judicious determination of the
dispute(s). The Arbitral Tribunal shall act according to justice
and equity and merits of the case, without regard to technicalities
or legal forms and need not be bound by any technical rule of
evidence. Evidence shall be taken in the presence of the Arbitral
Tribunal and all of the parties, except where any of the parties is
absent, or has waived his right to be present.
13.5.1 Order to produce documentary evidence. Upon motion of
either or both of the parties, or on its own initiative, the
Arbitral Tribunal may direct any person, board, body, tribunal, or
government office, agency or instrumentality, or corporation to
produce real or documentary evidences necessary for the proper
adjudication of the issues.
13.5.2 Order to give testimony. The Arbitral Tribunal may,
likewise, direct any person to give testimony at any proceedings
for arbitration.
SECTION 13.6 Affidavit in lieu of direct testimony - The
Arbitral Tribunal shall require the simultaneous submission of
affidavits of witnesses in lieu of their direct testimonies
attaching thereto pertinent documents supportive of their
respective declarations. These documents shall be properly marked
for purposes of identification.
SECTION 13.7 Examination by the Arbitral Tribunal - The Arbitral
Tribunal may ask clarificatory questions of the witnesses at any
stage of the proceedings.
SECTION 13.8 Documentary evidence - As a general rule, no
documentary evidence(s) presented and offered shall be rejected
unless the same is found by the Arbitral Tribunal to be completely
irrelevant.
SECTION 13.9 Offer of documents - All documents not offered with
the Arbitral Tribunal at the hearing but which are arranged at the
hearing subsequently by agreement of the parties to be submitted,
shall be filed within five (5) days from the termination of the
hearing. All parties shall be afforded opportunity to examine such
documents.
SECTION 13.10 Site inspection The Arbitral Tribunal may, motu
proprio after notice to the parties, or upon motion of a party,
conduct a site inspection of any building, place or premises,
including any work, material, implement, machinery, appliance or
any object therein. The Tribunal in deciding on the necessity of a
site inspection may consider whether a video or pictorial
presentation may suffice.
13.10.1 Costs including transportation, accommodations, and
meals, rental fee for the video/still camera, services, video tape
recording, copy of pictures and other expenses shall be equally
shared by both parties. In special cases upon the order of the
Arbitral Tribunal, the party who seeks this video and will benefit
from it shall bear the expenses.
SECTION 13.11 Adjournments - The Arbitral Tribunal for good
cause shown, may adjourn the hearing upon his/its own initiative or
upon the request of one of the parties. Adjournment shall not be
more than five (5) working days.
13.11.1 Hearings may be adjourned for more than five (5) working
days when such have been suspended due to payment defaults of any
or both of the parties. The Arbitral Tribunal shall order the
suspension of hearings upon advice by CIAC of non-payment of
arbitration fees by one or both parties. Hearings shall resume upon
notice by CIAC of compliance by the defaulting party/ies.
SECTION 13.12 Arbitration in the absence of the party - The
Arbitration may proceed despite the absence of any party who after
due notice fails to be present or fails to obtain an adjournment.
An award, however, shall not be made solely on the default of a
party. It shall be made on the basis of evidence submitted and
proven.
SECTION 13.13 Closing of the hearings - After the submission of
the draft decision/final memorandum of arguments and/or the lapse
of the period given for the submission thereof, the proceedings is
considered closed and no further pleadings/papers shall be filed
nor accepted for filing.
SECTION 13.14 Reopening of hearing - The hearing may be reopened
by the Arbitral Tribunal on their own motion or upon the request of
any party, upon good cause shown, at any time before the award is
rendered. When hearings are thus reopened, the effective date for
the closing of the hearing shall be the date of closing of the
reopened hearing.
SECTION 13.15 Summation - The Arbitral Tribunal may direct the
parties to may make a brief Oral summation at the end of the oral
hearing.
SECTION 13.16 Submission of memoranda or draft decisions - If
any or both of the parties so desire, written memoranda or draft
decisions may be submitted not later than ten (10) calendar days
from the termination of the hearing or from the date of the filing
of additional documents as previously agreed upon, whichever is
later.
13.16.1 If both parties agree to submit memoranda or draft
decisions, the filing shall simultaneous. As amended by CIAC Res.
No. 16-2006 (affectivity: 27 September 2007)
SECTION 13.17 Award or decision on the pleadings - Instead of a
formal hearing, the parties may agree to submit the issues for
resolution after the filing of pleadings, evidence, memoranda or
draft decisions.
SECTION 13.18 Period to make a final award - The number of days
within which an award shall be made will start from the date of the
termination of the hearing, or from the filing of additional
documents, or from the submission date of memoranda, pleadings,
documents or evidences whichever is later.
The protests shall be resolved strictly on the basis of records
of the BAC. The head of the procuring entity shall resolve the
protest within seven (7) calendar days from receipt thereof subject
to the provisions of existing laws on the authority of
Department.
AIR TRANSPORTATION OFFICE
MIA Road,Pasay CityPhilippines1300Tel No. (+632) 879 92
86E-Mail:[email protected]
I. SERVICES:
To maintain a standard operating procedure and its applications
in conformity with ICAO Standard and Recommended Practices
(SARPs).
Anairlineis a company that providesair transport
servicesfortravellingpassengersandfreight. Airlinesleaseor own
theiraircraftwith which to supply these services and may
formpartnershipsorallianceswith other airlines for mutual benefit.
Generally, airline companies are recognized with anair operating
certificateor license issued by a governmental aviation body.
Airlines vary from those with a single aircraft
carryingmailorcargo, through full-service international airlines
operating hundreds of aircraft. Airline services can be categorized
as being intercontinental, intra-continental, domestic, regional,
or international, and may be operated as scheduled services or
charters.
II. AVAIL OF SUCH SERVICES:
The economic recession has made the calls for cost savings in
public spending even more urgent than before. All means to cut
peoples tax expenses are being considered and outsourcing appears
to be a very viable solution to this demand. In addition, more
government agencies are looking at outsourcing as a means to gain
specific value-added benefits to the services that public agencies
are delivering to the people.
III. PROCEDURE IN FILING COMPLAINT:
Flying as an airline passenger is an often memorable experience,
but there are times where the experience is memorable for all the
wrong reasons: mechanicalproblems, poor service, bad food, lost
luggage, or any of a number of other problems that result in a
significant inconvenience or financial loss for the passenger.
If you experience this kind of problem with your airline, you
may want to deal with it by lodging a complaint with the airline or
to one of the authorities that oversee air transportation.
Know the Rules When you purchase a plane ticket, you and the
airline have entered into a contract that covers many different
situations that you may face during a flight. Each airline has a
specific set of guidelines that are used for situations such
asflight delays and HYPERLINK
"http://www.airsafe.com/complain/bumping.htm"overbooking, as well
as forlost or damaged luggage.
What you will face will depend on your airline airline's
policies and where you are flying. For example, you can expect
thattransportationpolicies will be different between your cheap
flight to Las Vegas and your overseas flight to London. The first
flight might be with a discount airline that only provides the
minimum required by the appropriate civil aviation regulations,
while the airline behind the international flight may go well
beyond the minimum requirements to keep a customer from considering
a competing airline.
IV. RESOLVE A COMPLANT:
Avoid problems by calling ahead to see if your flight is on
time, arriving at the airport in plenty of time to check in, and
remaining alert to postings and announcements. When you do
encounter a problem, take these steps to solve it:
1. Make your presence known when it appears that you have been
overlooked or your reservation is not being honored. Stand in sight
of the airline agent and be courteous.
2. Ask calmly what alternatives you have. Agents have lots of
experience in juggling arrangements and rescheduling trips.
3. Ask pleasantly if someone else can help you if the agent says
there's nothing that can be done. You might be referred to a
supervisor, someone with more authority, or even another
airline.
4. Call the 800 number for the airline - even if you're at the
airport. Sometimes the customer service personnel are more helpful
by phone.
5. Call your travel agent for assistance when the airline cannot
take action.
6. Keep a record of your ticket and take notes on the
circumstances if your problem cannot be resolved immediately. Be
sure to write down the names of the individuals with whom you
spoke.
CIVIL AERONAUTICS BOARD
Old MIA Road1300 Pasay City, Metro Manila, PhilippinesTel. No.
(02) 833-7266 / Fax No. (02) [email protected]
I. SERVICES:
Effective plans, programs and design of air navigation system
and facilities nationwide. Complete engineering services for the
establishment and improvement of air navigation facilities.
Functional operation, maintenance and efficient management of air
navigation systems equipment including airfield lighting systems,
power plant and future technologies in conformance with ICAO
Standards and Recommended Practices(SARPs).
II. AVAIL OF SUCH SERVICES:
Following are the Administrative Order, Economic Regulations and
Executive Orders pertaining to availing of services of the public
from Civil Aeronautics Board:
Administrative Order No. 01 (60)Economic Regulations:ER-1-
Provision of General ApplicabilityER-2- Charter OperationsER-3 -
Purchase of Aircraft and Incurring of IndebtednessER-4 - Airfreight
Forwarders and Off-Line CarriersER-5 - Air Taxi OperatorsER-7 -
Boarding Priority and Denied Boarding CompensationER-8 - General
Sales Agent and Cargo Sales AgentExecutive Orders (E.O.)Executive
Order No. 29 (2011) - Authorizing the Civil Aeronautics Board and
the Philippine Air Panels to Pursue more aggressively the Internal
civil Aviation Liberalization PolicyExecutive Order No. 28 (2011) -
Reorganizing the Philippine Air Negotiating Panel and the
Philippine Consultation PanelExecutive Order No. 500-A (2006)
-Amending Executive Order (EO) No. 500 dated January 27, 2006) and
providing for the Expansion of Air Services to the Diosdado
Macapagal International Airport (DMIA) and Subic Bay International
Airport (SBIA)Executive Order No. 500 (2006) - Providing for the
Expansion of Air Services to the Diosdado Macapagal International
AirportExecutive Order No. 296 (2004) - Further Amending Executive
Order No. 219 dated January 3, 1995 establishing the Domestic and
International Civil Aviation Liberalization PolicyExecutive Order
No. 253 (2003) - Providing for the Expansion of Air Services to the
Diosdado Macapagal Internatinal Airport (DMIA) and Subic Bay
International Airport (SBIA)Executive Order No. 32 (2001) -
Amending Executive Order 219 dated January 3, 1995) entitled
Establishing the Domestic and International Civil Aviation
Liberalization PolicyExecutive Order No. 219 (1995) - Establishing
the Domestic and International Civil Aviation Liberalization
PolicyExecutive Order No. 217 (1987) - Further Amending Section 5
of Republic Act No. 776 as AmendedExecutive Order No. 125-A (1987)
- Amending Executive Order No. 125 Entitled Reorganizing the
Ministry of Transportation and Communication, Defining its Powers
and Functions, and for Other PurposesExecutive Order No. 125 (1987)
-Reorganizing the Ministry of Transportation and Communications,
Defining its Powers and Functions, and for Other PurposesP.D. 1466
- Waiver
III. PROCEDURE IN FILING A COMPLAINT:
(1) The Board. Formal complaints, notices, orders to show cause,
other orders, and similar documents issued by the Board will be
served by the Board upon all parties to the proceeding.
(2) The parties. Answers, petitions, motions, briefs,
exceptions, notices,or any other documents filed by any party or
other person filing suchdocument upon all parties to the proceeding
in which it is filed, andproof of service shall accompany the
document when it is tendered forfiling.
Service may be made by registered mail, or by personal delivery.
Service shall be made upon the attorney of record for the party,
but should there be none, then upon the party itself or upon any
person, individual or agent duly designated by the party to receive
service of documents in a particular proceeding in accordance with
Section 8(c) once a proceeding has been commenced. Personal service
may be made on any of the persons described in paragraph (c) of
this section wherever they may be found, except that an agent
designated by an air carrier may be served only at his office or
usual place of residence. Service by registered mail shall be made
at the principal place of business of the party to be served, or at
his usual residence, if he is an individual, or at the office for
the partys attorney of record, or at the office or usual residence
of the agent designated by an air carrier, or at the post office
address stated for a person designated to receive service pursuant
to Section 8(c). Proof of service of any document shall consist of
one of the following: A certificate of mailing executed by the
person mailing the document. An acknowledgement of service signed
by a person receiving service personally, or a certificate of the
person making personal service. Whenever proof of service by mail
is made, the date of mailing shall be the date of service. Whenever
proof of service by personal delivery is made, the date of such
delivery shall be the date of service.
IV. RESOLVE A COMPLAINT:
E. RESOLVE A COMPLAINT:MARITIME INDUSTRY AUTHORITY (MARINA)
Marina STCW Office10th Floor G.E. Antonino Building.,T.M. Kalaw
St.,cor. J. Bocobo Sts. Ermita, ManilaTel Nos. 527-3977Fax No.
[email protected]
I. SERVICES:By virtue of Executive Order No. 75, THE MARITIME
INDUSTRY AUTHORITY, AS THE SINGLE ADMINISTRATION IN THE
PHILIPPINES, IS RESPONSIBLE FOR OVERSIGHT IN THE IMPLEMENTATION OF
THE 1978 INTERNATIONAL CONVENTION ON STANDARDS OF TRAINING,
CERTIFICATION AND WATCHKEEPING FOR SEAFARERS, AS AMENDED. Socio
Economic Impact Attractive PH ship registry PH as a major center
for ship building and ship repair Sustained development of globally
competitive seafarers Modern and vibrant domestic merchant fleet as
part of a seamless transport system
Process Foster a globally competitive maritime industry Provide
wider and timely service to its clients Strengthen stakeholders
ownership of maritime policies, programs and projects Ensure
compliance with safety and environmental standards
Organization Ensure sufficient manpower complement Enhance
competency, motivation and values of personnel Develop an
IT-enabled agency
Finance Rationalize budgeting process for optimum use Augment
resources through use of income, trust funds and other sources
II. AVAIL OF SUCH SERVICES:
III. PROCEDURE IN FILING COMPLAINT:By virtue of Executive Order
No. 125/125-A1. Develop and formulate plans, policies, programs
projects, standards, specifications and guidelines geared toward
the promotion and development of the maritime industry, the growth
and effective regulation of shipping enterprises and for the
national security objectives of the country;2. Establish, prescribe
and regulate routes, zones and/or areas of operation of particular
operators of public water services;3. Issue Certificates of Public
Convenience for the operation of domestic and overseas water
carriers;4. Register vessels as well as issue certificates,
licenses or document necessary or incident thereto;5. Undertake the
safety regulatory functions pertaining to vessel construction and
operation including the determination or manning levels and
issuance of certificates of competency to seamen;6. Enforce laws,
prescribe and enforce rules and regulations, including penalties
for violations thereof, governing water transportation and the
Philippine merchant marine, and deputize the Philippine Coast Guard
(PCG) and other law enforcement agencies to effectively discharge
these functions;7. Undertake the issuance of license to qualified
seamen and harbor, bay and river pilots;8. Determine, fix and/or
prescribe charges and/or rates pertinent to the operation of public
water transport utilities, facilities and services except in cases
where charges or rates are established by international bodies or
associations of which the Philippines is a participating member or
by bodies or associations recognized by the Philippine Government
as the proper arbiter of such charges or rates;9. Accredit marine
surveyors and maritime enterprises engaged in shipbuilding, ship
repair, ship breaking, domestic and overseas shipping, ship
management and agency;10. Issue and register the continuous
discharge book of Filipino seamen;11. Establish and prescribe rules
and regulations, standards and procedures for the efficient and
effective discharge of the above functions.ACTUAL CASE:Marina
suspends Super Shuttle fleetCebu Daily NewsTHE Maritime Industry
Authority (Marina) suspended the fleet of Asia Marine Transport
Corp. after one of its vessels ran aground in the shallow waters
off the town of Merida in Leyte last Aug. 21, 2012.The shipping
companys M/V Super Shuttle Ferry 15 carrying 191 passengers ran
aground and drifted at sea after losing power. According to Jose
Cabatingan, Marina 7 spokesman, the Marina Central Office in Manila
issued the fleet suspension to all vessels of Asia Marine Transport
Corp. last Friday. Cabatingan said Asia Marine Transports sea
vessels will undergo inspection by Marina. IV. RESOLVE A
COMPLAINT:By virtue of Republic Act No. 92951. Register vessels;2.
Issue certificate of public convenience, or any extensions or
amendments thereto, authorizing the operation of all kinds, classes
and types of vessels in domestic shipping: Provided, that no such
certificate shall be valid for a period or more than twenty-five
(25) years;3. Modify, suspend or revoke at any time, upon notice
and hearing, any certificate, license or accreditation it may have
issued to any domestic ship operator;4. Establish and prescribe
routes, zones or areas of operations of domestic ship operators;5.
Require any domestic ship operator to provide shipping services to
any coastal area, island or region in the country where such
services are necessary for the development of the area, to meet
emergency sealift requirements, or when the public interest so
requires;6. Set safety standards for vessels in accordance with
applicable conventions and regulations;7. Require all domestic ship
operators to comply with operational and safety standards for
vessels set by applicable conventions and regulations, maintain its
vessels in safe and serviceable condition, meet the standards of
safety of life at sea and safe manning requirements, and furnish
safe, adequate, reliable and proper service at all times;8. Inspect
all vessels to ensure and enforce compliance with safety standards
and other regulations;9. Ensure that all domestic ship operators
shall have the financial capacity to provide and sustain safe,
reliable, efficient and economic passenger or cargo service, or
both;10. Determine the impact which any new service shall have to
the locality it will serve;11. Adopt and enforce such rules and
regulations which will ensure compliance by every domestic ship
operator with required safety standards and other rules and
regulations on vessel safety;12. Adopt such rules and regulations
which will ensure the reasonable stability of passengers and
freight rates and, if necessary, to intervene in order to protect
public interest;13. Hear and adjudicate any complaint made in
writing involving any violation of this law or the rules and
regulations of the Authority;14. Impose such fines and penalties
on, including the revocation of licenses of, any domestic ship
operator who shall fail to maintain its vessels in safe and
serviceable condition, or who shall violate or fail to comply with
safety regulations;15. Investigate any complaint made in writing
against any domestic ship operator, or any shipper, or any group of
shippers regarding any matter involving violations of the
provisions of this Act; and16. Upon notice and hearing, impose such
fines, suspend or revoke certificates of public convenience or
other license issued, or otherwise penalize any ship operator,
shipper or group of shippers found violating the provisions of this
Act.
LAND TRANSPORTATION OFFICE (LTO)
LTO Compound East Avenue, Quezon City, Metro ManilaTelephone
Numbers: (632) 921-9072Type of Business: Government AgenciesVisit
Their Website: www.lto.gov.ph
I. SERVICES:Executive Order No. 546 was promulgated in 1979,
creating the Ministry of Transportation and Communications (MOTC).
The Land Transportation Commission was renamed into Bureau of Land
Transportation and was absorbed by said ministry. The creation of
the Board of Transportation and the Bureau of Land Transportation
was nullified in 1985 by Executive Order 1011. The E.O. established
the Land Transportation Commission, which was tasked to perform
functions such as registering motor vehicles, licensing of drivers
and conductors, franchising of public utility vehicles and
enforcing land transportation rules and regulations.The Land
Transportation Commission was abolished in 1987, and two offices
were created, namely the Land Transportation Office (LTO) and the
Land Transportation Franchising and Regulatory Board (LTFRB). The
LTO took over the functions of the former BLT while the LTFRB took
over the functions of the BOT. The MOTC was likewise renamed as the
Department of Transportation and Communications (DOTC).
II. AVAIL OF SUCH SERVICES:Bottom of Form1. Inspection and
Registration of Motor Vehicles2. Issuance of Licenses and Permits3.
Enforcement of Land Transportation Rules and Regulations4.
Adjudication of Traffic Cases5. Collection of Revenues for the
GovernmentCONTACT DETAILS: LTO Compound, East Avenue, Quezon City,
Philippines. (632) 921-9072 Email: [email protected]:
http://www.lto.gov.phAvailable Forms:APPLICATION FOR DRIVERS
LICENSE & CONDUCTOR/STUDENT PERMIT APPLICATION FOR DRIVERS
LICENSE & CONDUCTOR/STUDENT PERMIT LVSOTHPDF MONITORING SLIP
for DRIVERS LICENSE CERTIFICATION MOTOR VEHICLE INSPECTION REPORT
Motor Vehicle Verification Request for Optional Motor Vehicle
Special Plates LTO Form No. 24Request for Vanity License Plate(VLP)
LTO Form No. 23Available Guides:Additional Restriction Code: ARC 1
(Motorcycle/ Mo...Additional Restriction Code: ARC 2 To 8 (for use
o...Annotation and Cancellation of MortgageMotor Vehic...Annotation
and Cancellation of MortgageWhen the Fi...Annotation of Mortgage
and Other Liens and Encumbr...Application for Optional Motor
Vehicle Special Pla...Application for Vanity Plates ...Cancellation
of Mortgage or Other Liens and Encumb...Certificate of Confirmation
(CC)...Certified True Copy (CTC) of Lost CC...Change
Chassis/Engine/Body/Body Design for Private...Change
ClassificationEncumbered/Mortgaged Motor Ve...Change
ClassificationPrivate to For-Hire...Change of License
Classification from Non-Professi...Change of License Classification
from Professional...Conductors License...DRIVERS
LICENSE...Duplicate LicenseLost License...Duplicate LicenseLost
Student Permit...Duplicate LicenseMutilated License...License
Certificationrequested by a government age...License
Certificationrequested by an individual ...License
Certificationrequested for Abroad Purposes...Manufacturers,
Assemblers, Importers and Dealers (...Manufacturers, Assemblers,
Importers and Dealers (...Motor Vehicle Reactivation...Motor
Vehicle Storage...Motor Vehicle Verification Legal Purpose (Court
Ca...Motor Vehicle Verification Robbery Case...Motor Vehicle
VerificationCredit Investigation ...Motor Vehicle VerificationHit
and Run Case...Motor Vehicle VerificationInsurance Claims,
Vehicu...Motor Vehicle VerificationRegistration of Motor Ve...Motor
Vehicle VerificationTransporting Of Illegal ...New Motor Vehicle
RegistrationFor Hire Vehicles...New Motor Vehicle RegistrationFor
Hire Vehicles...New Motor Vehicle RegistrationPrivate
Vehicles...New Motor Vehicle RegistrationPrivate Vehicles...New
Motor Vehicle RegistrationRebuilt (Change Chas...New Motor Vehicle
RegistrationRebuilt (Change Chas...Non Professional License...Plain
Transfer of Ownership for For-Hire Vehicles...Plain Transfer of
Ownership for Private Vehicles...Professional License...Re-Stamping
of Engine/Chassis Numbers ...Renewal of License...Renewal of Motor
Vehicle Registration For-Hire Veh...Renewal of Motor Vehicle
RegistrationPrivate Vehic...Request for Duplicate Certificate of
Registration ...Request for Duplicate Certificate of Registration
...Request for Duplicate Official Receipt (OR)...Request for
Duplicate Plates / Replacement Sticker...Revision of RecordsChange
in Address...Revision of RecordsChange in Name...Revision of
RecordsCitizenship...Revision of RecordsIncorrect Name/Birth
Date...Revision of RecordsMarital Status...Sales Reporting (Local
CBU)...Sales Reporting (Surplus Units-For Accredited MAID...Sales
Reporting (Surplus Units-For Walk-in Applica...Special Registration
of Assembled Motor VehiclesLo...Special Registration of Auctioned
Motor Vehicles M...Special Registration of Auctioned Motor
VehiclesMo...Special Registration of Auctioned Motor
VehiclesMo...Special Registration of Government
VehiclesImporte...Special Registration of Government
VehiclesPrivate...Special Registration of Imported Motor Vehicles
Im...Special Registration of Imported Motor VehiclesImp...Special
Registration of Imported Motor VehiclesMot...Special Registration
of Imported Motor VehiclesTax...Special Registration of Imported
Motor VehiclesUnd...Special Registration of Imported Motor
VehiclesUnd...Stamping of Chassis Identification Number...Stock
Reporting (Local CBU/Surplus Units)...Transfer of Ownership of
Motor Vehicles Obtained U...Transfer of Ownership of Motor Vehicles
Obtained U...Transfer of Ownership of Motor Vehicles Obtained
U...Transfer of Ownership of Motor Vehicles Obtained U...Transfer
of Ownership of Motor Vehicles Purchased ...
III. PROCEDURE IN A FILING COMPLAINT:
LTO 12 opens hotlines for complaints By Danilo E.
DoguilesTuesday 29th of May 2012
KORONADAL CITY, South Cotabato, May 29 (PIA) -- Anybody who has
gripes over drivers and operators of public utility vehicles (PUVs)
can now text their complaints directly to Land Transportation
Office (LTO)-12.
LTO-12 Regional Director Arlan Mangelen announced that they have
begun posting I-Report sa LTO-12 stickers in PUVs, which encourages
commuters and motorists to report any violation by those involved
in public transport service.
IV. RESOLVE A COMPLAINT:
They have decided to establish SMS hotlines, Mangelen explained,
after receiving so many complaints such as smoking while driving,
extremely loud sound systems, shaded license plates, and many
others.
This is in response to the clamor of several commuters, he
said.
Public utility vehicles need to be compliant not only regarding
government standards but also on keeping our streets and travel
orderly, he added.
He also urged the public to respond by participating by sending
reports to LTO 12.
To submit a report, according to the direction on the stricter,
a complainant needs to text his or her full name, plate number of
the vehicle, and the nature of violation and send this to 0915 298
8092 or 0905 196 4660.
All reports are deemed confidential , the official added.
Land Transportation Franchising and Regulatory Board(LTFRB)
East Avenue, Diliman, Quezon City 1100PhilippinesTel. No. +632
426 2515 | +632 925 7191 | +63 921 4487777
I. SERVICES:
The Philippines Land Transportation Franchising and Regulatory,
abbreviated as LTFRB, is an agency of the Philippine government
under the Department of Transportation and Communications
responsible for promulgating, administering, enforcing, and
monitoring compliance of policies, laws, and regulations of public
land transportation services.
II. PUBLIC AVAIL OF SUCH SERVICES:
Ensure that the commuting public has adequate, safe, convenient,
environment-friendly and dependable public land transportation
services at reasonable rates through the implementation of
land-based transportation policies, programs, and projects
responsive to an investment-led and demand-driven industry. To
prescribe and regulate routes of service, economically viable
capacities and zones or areas of operation of public land
transportation services provided by motorized vehicles in
accordance with the public land transportation development plans
and programs approved by the Department of Transportation and
Communications; To issue, amend, revise, suspend or cancel
Certificates of Public Convenience or permits authorizing the
operation of public land transportation services provided by
motorized vehicles, and to prescribe the appropriate terms and
conditions therefore; To determine, prescribe and approve and
periodically review and adjust, reasonable fares, rates and other
related charges, relative to the operation of public land
transportation services provided by motorized vehicles; III.
PROCEDURE IN A FILING COMPLAINT: Conduct investigations and
hearings of complaints for violation of the public service laws on
land transportation and of the Board's rules and regulations,
orders, decisions and/or rulings and to impose fines and/or
penalties for such violations; Review motu proprio the
decisions/actions of the Regional Franchising and Regulatory Office
herein created; Promulgate rules and regulations governing
proceedings before the Board and the Regional Franchising and
Regulatory Office: Provided, That except with respect to paragraphs
d, e, f and g hereof, the rules of procedure and evidence
prevailing in the courts of laws should not be controlling and it
is the spirit and intention of said rules that the Board and the
Regional Franchising and Regulatory Offices shall use every and all
reasonable means to ascertain facts in its case speedily and
objectively and without regard to technicalities of law and
procedures, all in the interest of due process; Fix, impose and
collect, and periodically review and adjust, reasonable fees and
other related charges for services rendered;IV. RESOLVE A
COMPLAINT: To formulate, promulgate, administer, implement and
enforce rules and regulations on land transportation public
utilities, standards of measurements and/or design, and rules and
regulations requiring operators of any public land transportation
service to equip, install and provide in their utilities and in
their stations such devices, equipment facilities and operating
procedures and techniques as may promote safety, protection,
comfort and convenience to persons and property in their charges as
well as the safety of persons and property within their areas of
operations; To coordinate and cooperate with other government
agencies and entities concerned with any aspect involving public
land transportation services with the end in view of effecting
continuing improvement of such services; and To perform such other
functions and duties as may be providedby law, or as may be
necessary, or proper or incidental to the purposes and objectives
of this Executive Order.
PHIL. COAST GUARD (PCG)
139 25th Street, Port Area1018 Manila, Philippines
(02) 527-8481 Loc. 6290/6292, Direct line (02) 328-1098
(02) 527-8481 Loc. 6291
http://www.coastguard.gov.ph/
I. SERVICES:The PCG is an armed and uniformed service primarily
tasked with enforcing all applicable laws within the Philippine
waters, conducting maritime security operations, safeguarding life
and property at sea and protecting the marine environment and
resources.PCG is an attached agency of Department of Transportation
and Communications of the Philippines. Currently, it is present
throughout the archipelago, with twelve Coast Guard districts,
fifty-four CG stations and over one hundred ninety CG detachments,
from Basco, Batanes to Bongao, Tawi-Tawi. The new Philippine Coast
Guard law otherwise known as RA 9993 Philippine Coast Guard Law of
2009 has been promulgated along with its implementing rules and
regulation (IRR). With the implementation of RA 9993 the PCG was
established as a distinct law enforcement identity (sui
generis).
II. AVAIL OF SUCH SERVICES:The Philippine Coast Guard Auxiliary
is the civilian support group for the Philippine Coast Guard.
Although a volunteer, civilian organization, the PCGA uses a
military structure for organizational purposes. Like other
volunteer sea rescue organizations around the world, it performs
non-military and non-police activities in support of its national
navy or coast guard. These endeavors include search and rescue,
environmental protection, disaster relief, community service, and
marine safety.Ships in
serviceVesselOriginBuilderClassCommissionedNotes
BRP Batangas (SARV 004)AustraliaTenixSan Juan Class , 56
meter)2003All 56 meter vessels equipped with helipad.[3]
BRP Pampanga (SARV 003)AustraliaTenix(San Juan Class , 56
meter)February 2003 [3]All 56 meter vessels equipped with
helipad.
BRP EDSA II (SARV 002)AustraliaTenix(San Juan Class, 56
meter)October 2000 [3]All 56 meter vessels equipped with
helipad.
BRP San Juan (SARV 001)AustraliaTenix(San Juan Class, 56
meter)June 2000 [3]All 56 meter vessels equipped with helipad.
BRP Davao del Norte (SARV 3504) [4]AustraliaTenix(Ilocos Norte
Class, 35 meter)2003
BRP Romblon (SARV 3503) [4]AustraliaTenix(Ilocos Norte Class, 35
meter)2003
BRP Nueva Vizcaya (SARV 3502) [4]AustraliaTenix(Ilocos Norte
Class, 35 meter)2001
BRP Ilocos Norte (SARV 3501) [4]AustraliaTenix(Ilocos Norte
Class, 35 meter)2001
BRP Tirad Pass (AU-100) [4]JapanunknownBessang Pass-class SAR
vessel [4]unknown
BRP Bessang Pass (AU-75) [4]JapanunknownBessang Pass-class SAR
vesselunknown
BRP Corregidor (AE-891) [4]JapanNiigata
EngineeringCorregidor-class navigational aid tender3 February
1998Lone ship of class
BRP Kalinga (AG-89) [4]United StatesMarine Iron and SB
Corp.ex-USCG Balsam-class navigational aid tender, USCGC Redbud
(WLB-398)1 March 1972Refitted in Cavite Dockyard in Nov 1995.
BRP Limasawa (AE-79) [4]United StatesIngalls, Pascagoula,
Mississippiex U.S. Coast Guard navigational aid tender, USCGC
Nettle (WAK-169)Loaned 9 January 1968, purchased 31 August
1978Sister ship BRP Mangyan (AS-71) is in Philippine Navy.
BRP Palawan (PG-64) [4]unknownunknownunnamed (ex-US PGM-39
class)unknownUndergoing engine repair.
MT Tug Habagat (TB-271) [4]unknownunknownunknownunknown
Note: Some BFAR ships/boats are manned by PCG personnel.
III. PROCEDURE IN A FILING COMPLAINT:
A marine casualty or accident shall include any occurrence
involving a vessel which results in damages to the vessel, its
apparel, and gear, and/or passengers and crew, and inter alia
includes sinking, collision, standings, groundings, foundering,
heavy weather damage, fires, explosions, failure of gear and
equipment and any other damage which might affect and/or impair the
seaworthiness thereof.
Major marine casualty A casualty shall be considered a major
marine casualty whenever it indicates a serious damage to materials
and results in loss of life and/or serious injury to crew and/or
passengers.Party in Interest The term party in interest shall mean
any person natural or juridical, whom a hearing body or
investigating officer shall find to have a direct interest in the
investigation conducted by it and shall include an owner, a
charterer, or the agent of such owner or charterer of the vessel or
vessels involved in the marine casualty or accident and all
licensed or certified personnel whose conduct, whether or not
involved in a marine casualty or accident, is under
investigation.Commandant means Commandant, Philippine Coast
Guard.Coast Guard District is a geographical area, the boundaries
of which are as designated by the Commandant.District Commander is
the officer designated as such by the Commandant who is in charge
of the administration of all Coast Guard responsibilities and
activities within his respective district which includes
enforcement of rules and regulations promulgated by the Coast
Guard.Marine certificate or license is a certificate issued by the
Coast Guard or by its predecessor authority to a Marine Officer
pursuant to Section 823 of RA 1937 and RA 5173 attesting that the
holder is qualified to hold a position in such grade as appearing
on said certificate or license.Hearing Officer means an officer or
employee of the Coast Guard for the purpose of conducting hearings
concerning maritime violations for which administrative fines are
provided and matters pertaining to conduct of non-marine
officers.Board means the Board of Marine Inquiry (BMI) or any
Special Board of Marine Inquiry (SBMI) created by the Commandant,
Philippine Coast Guard.
IV. RESOLVE A COMPLAINT:
1. To resolve complaints efficiently, fairly and effectively as
of promised in the PCG Clients Charter; 2. To improve the
percentage for resolving complaints received from the public; 3. To
provide and improve the facilities for the public to lodge
complaints; 4. To reduce receiving complaints against the public
services;5. To introduce new and innovative administrative
processes based on complaints received; and 6. To give advisory
services to agencies in improving in the public complaints
management
DEPARTMENT OF TRADE AND INDUSTRY (DTI)
385 Industry and Investments Bldg., Sen. Gil Puyat Ave., Makati
City, PhilippinesTel: (+632) 751.0384 Fax: (+632)
895-6487http://www.dti.gov.ph
I. SERVICES:
Provides ample protection to the consuming public through a
massive tri-media consumer education and information dissemination
program Releases information materials such as Consumer Alerts,
consumer Tips flyers, calendars, films and press release. Promotes
consumer awareness on basic issues and concerns Provides mechanism
for the speedy resolution of consumer complaints Prepares
guidelines in the development and strengthening of consumer
organizations
II. AVAIL OF SUCH SERVICES:
a) Income tax holiday - 100% exemption from corporate income tax
for 4 to 8 years b) Exemption from Taxes and Duties on Imported
Spare Parts c) Exemption from Wharf age Dues and Export Tax, Duty,
Impost and Fees for a period of ten years.d) Tax credit on raw
materials and supplies - a tax credit equivalent to the national
internal revenue taxes and duties paid on raw materials, supplies
and semi-manufacture of export products and forming part thereof
shall be granted to a registered enterprise.e) Additional
Deductions from Taxable Income for the first five years from
registration. f) Additional deduction to fifty percent (50%) of the
wages of additional skilled and unskilled workers in the direct
labor force. The incentive cannot be availed simultaneously with
Income tax holiday and shall be granted only if the enterprise
meets a prescribed capital to labor ratio. This additional
deduction can also be doubled if the activity is located in an
identified in less developed areas (LDAs) Additional deduction for
necessary and major infrastructure works. Registered enterprises
locating in LDAs or in areas deficient in infrastructure, public
utilities and other facilities may deduct from taxable income an
amount equivalent to the expenses incurred in the development of
necessary and major Infrastructure works. g) Employment of foreign
nationals in supervisory, technical or advisory positions for five
(5) years from date of registration. The positions of president,
general manager, and treasurer or their equivalents, of
foreign-owned registered firms may be retained by foreign nationals
for a longer period. h) Simplification of customs procedures for
the importation of equipment, spare parts, raw materials and
supplies and exports of processed products. i) Importation of
consigned equipment for a period of 10 years from date of
registration, subject to posting of a re-export bond. The privilege
to operate a bonded manufacturing/trading warehouse subject to
Customs rules and regulations.
III. PROCEDURE IN FILING COMPLAINT:
What types of complaints can a consumer lodge with the Consumer
Protection Unit? A consumer can lodge any consumer complaint
against any person licensed by the DTI by sell goods or provide any
services to people in the Philippines. How do I lodge such a
complaint with the Consumer Protection Unit? The consumers must
lodge their complaints firstly with person with whom they have
transacted with, before forwarding the matter to the Consumer
Protection Unit. Should the consumer not get his or her complaint
resolved by the sales representative or sales agent of the service
provider or the retailer, the customer should demand that the
complaint be handled by the sales representative's supervisor.
Should the complaint not be resolved at that level, the complainant
must demand that the complaint be handled by the relevant manager
until all the relevant levels of seniority have been given an
opportunity to resolve the complaint before forwarding it to the
Consumer Protection Unit. What proof must I get to show that I have
given the service provider or the retailer an opportunity to
resolve my complaint? Complaints must note down the names of the
person they dealt with and the dates when they lodged a complaint,
as well as all other dates when they made enquiries or had
discussions with the service provider or the retailer regarding the
complaint. What if my complaint is still not resolved after I shall
have given the service provider or the retailer an opportunity to
resolve my complaint? The complainant can forward the complaint to
the Consumer Protection Unit in the DTI. How do I send my complaint
to the Consumer Protection Unit? All consumer complaints must be
sent to the Department of Trade and Industry, Consumer Protection
Unit either by post, fax, e-mail, telephonically or by simply
walking in to the DTI offices in the area near you. Complainants
who walk in to lodge a complaint will still be required to put
their complaint in writing. What will the DTI, Consumer Protection
Unit do after receiving my complaint? The DTI will acknowledge
receipt of a complaint within a few days The acknowledgement letter
shall state the case Reference Number and the Officer who will be
dealing with the complaint. Complainant must quote this reference
number and the responsible officer at all times when they make
enquiries about progress on their complaint. What will DTI do with
my complaint after they have received it, acknowledged it and
registered it? The DTCA will take up the complaint with the
relevant retailer or service provider, within a week upon receipt
of a complaint. How long should I wait for the respondent to
resolve my complaint? DTCA will demand a response from the retailer
or the service provider within 14 working days upon receipt of a
complaint, in compliance with the applicable regulations. What will
DTCA do with the response from the retailer or the service
provider? DTCA will appraise the complainant about how the
complaint was resolved upon receipt of a response and enquire from
the complainant if he/she is satisfied with the outcome. if the
complainant is satisfied, the complaint shall be considered as
finalised. What if I, the complainant, am not satisfied with the
response from the retailer or the service provider? The DTCA will
re-look into the merits of the facts of both the complaint and the
respondent and on the basis of that, determine if the complaint
should be escalated.III. RESOLVE A COMPLAINT:
DTI contact each party to try to resolve the matter. DTI aim to
resolve most complaints within 30 days. However, if a complaint is
complex or the parties do not cooperate, it takes longer. Under the
law that governs the general marketplace, DTI cannot make official
judgments like a court or judge. Nor can enforce the trader to pay
the complainant. Only a court or tribunal can do this.DTI
investigators operate under the Office of Fair TradingCompliance
and EnforcementPolicy and Standards(PDF, 127KB). The framework
provides the general policy and standards on which we base our
compliance business.
A key function of the framework is that it provides important
operational and administrative direction and guidance to
investigators during the conduct of investigations and the taking
of subsequent enforcement actions.RESEARCH WORK
Page Government Agencies / Entities1 Bureau of Food and Drugs 5
Maritime Training Council 9 National Maritime Polytechnic11Bureau
of Product Standards14 Philippine Shippers Bureau 16 Construction
Industry Authority of the Philippines 20 Air Transportation Office
22 Civil Aeronautics board 26 Maritime Industry Authority 33 Land
Transportation Office 37 Land Transportation Franchising and
Regulatory Board 39 Philippine Coast Guard 42 Bureau of Trade
Regulation and Consumer Protection Department of Trade and
Industry
IN FULL COMPLIANCE OF THE REQUIREMENTS IN TORTS &
DAMAGES.
Submitted to: Submitted by:
Dr. Jose Teodorico V. Molina Ma. Luniflor B. Jaucian