CAPITAL BUDGET NOTES Toronto Employment & Social Services 2018 – 2027 CAPITAL BUDGET AND PLAN OVERVIEW Toronto Employment & Social Services (TESS) manages the third largest social assistance delivery system in Canada. Under the authority of Ontario Works (OW) Act and Regulations, TESS provides employment services, financial assistance and social supports to Torontonians to strengthen their social and economic well-being in their communities through its 19 Employment and Social Services offices. The 10-Year Preliminary Capital Plan provides funding of $9.823 million, financed from reserves for the multi-year service improvement, Human Services Integration project, which will deliver an integrated Access and Intake function for the delivery of the core City income support programs: Ontario Works, child care fee subsidies, and housing subsidies currently delivered by TESS, Children's Services, and Shelter, Support and Housing Administration. The project will simplify the service experience for residents accessing these services. The 10-Year Preliminary Capital Plan will decrease future year Operating Budgets for the three partnering divisions by a total of $2.391 million starting in 2022, primarily driven by operational efficiencies that will be realized with the completion of the project. CONTENTS Overview 1. 10-Year Preliminary Capital Plan 5 2. Issues for Discussion 13 Appendices 1. 2017 Performance 19 2. 2018 Preliminary Capital Budget 20 3. 2018 Preliminary Capital Budget; 2019 - 2027 Capital Plan 21 4. 2018 Cash Flow and Future Year Commitments 22 5. 2018 Preliminary Capital Budget with Financing Detail 23 6. Reserve / Reserve Fund Review 24 CONTACTS Program: Patricia Walcott General Manager Tel: (416) 392-8952 Email: [email protected]Corporate: Ritu Sadana Manager, Financial Planning Tel: (416) 395-6449 E-Mail: [email protected]
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CAPITAL BUDGET NOTES
Toronto Employment & Social Services 2018 – 2027 CAPITAL BUDGET AND PLAN OVERVIEW
Toronto Employment & Social Services (TESS) manages the third largest
social assistance delivery system in Canada. Under the authority of
Ontario Works (OW) Act and Regulations, TESS provides employment
services, financial assistance and social supports to Torontonians to
strengthen their social and economic well-being in their communities
through its 19 Employment and Social Services offices.
The 10-Year Preliminary Capital Plan provides funding of $9.823 million,
financed from reserves for the multi-year service improvement, Human
Services Integration project, which will deliver an integrated Access and
Intake function for the delivery of the core City income support programs:
Ontario Works, child care fee subsidies, and housing subsidies currently
delivered by TESS, Children's Services, and Shelter, Support and
Housing Administration. The project will simplify the service experience
for residents accessing these services.
The 10-Year Preliminary Capital Plan will decrease future year Operating
Budgets for the three partnering divisions by a total of $2.391 million
starting in 2022, primarily driven by operational efficiencies that will be
realized with the completion of the project.
CONTENTS
Overview
1. 10-Year Preliminary Capital Plan 5
2. Issues for Discussion 13 Appendices
1. 2017 Performance 19
2. 2018 Preliminary Capital Budget 20
3. 2018 Preliminary Capital Budget; 2019 - 2027 Capital Plan 21
4. 2018 Cash Flow and Future Year Commitments 22
5. 2018 Preliminary Capital Budget with Financing Detail 23
New to the 10-Year Capital PlanHuman Services Integration Implementation 9,823 2,313 3,623 2,675 1,212 9,823
Total New 2,313 3,623 2,675 1,212 9,823
Total Changes 2,313 3,623 2,675 1,212 9,823
9,823
9,823
2018 - 2026 Total
0
1,000
2,000
3,000
4,000
2018 2019 2020 2021 2022 2023 2024 2025 2026 2027
$ M
illio
n
Health & Safety Legislated SOGR Service Improvement Growth Related
2018 Capital Budget Toronto Employment & Social Services
toronto.ca/budget2018 10
Table 3 2018 - 2027 Capital Plan by Project Category (In $000s)
2018 - 2027 Capital Projects
The 10-Year Preliminary Capital Plan supports TESS's objective to transform and modernize service delivery and
to provide integrated services to improve client experience.
Service Improvements
$9.823 million or 100% of the total 10-Year Preliminary Capital Plan's expenditures are allocated to one Service
Improvement project.
Human Services Integration Implementation ($9.823 million) – The project will improve client experience
with access and intake to the City's core income support programs through partnership with Children's
Services, Shelter Support and Housing Administration divisions.
By integrating front-end processes, clients will be able to receive the same service experience across all
channels, while reducing duplication. Upon completion, the project will deliver the following solutions:
An integrated contact centre for access and intake to income support programs, robust call centre
telephony integrated with AODA compliant CRM (including case management software) and
Knowledge Base;
A data exchange tool to allow for the exchange of information across Divisional systems and CRM;
A single human services account with a single client identifier;
Electronic verification of income and personal information; and
Analytics and Business Intelligence capabilities.
2018 Preliminary Capital Budget and Future Year Commitments
Included as a sub-set of the 10-Year Capital Plan is the 2018 Preliminary Capital Budget and Future Year
Commitments, which consists of 2018 and future year cash flow funding estimates for projects previously approved
by Council; adjustments (Scope Change) to those previously approved projects; as well as new projects which
collectively, require Council approval to begin, continue or complete capital work.
Table 3a on the following page lists the capital project to be funded by the 2018 Preliminary Capital Budget and
associated Future Year Commitments for TESS.
Total
App'd
Cash
Flows to
Date*
2018
Budget
2019
Plan
2020
Plan
2021
Plan
2022
Plan
2023
Plan
2024
Plan
2025
Plan
2026
Plan
2027
Plan
2018 -
2027
Total
Total
Project
Cost
Total Expenditures by Category
Service Improvements
Human Services Integration Implementation 2,313 3,623 2,675 1,212 9,823 9,823
Sub-Total 2,313 3,623 2,675 1,212 9,823 9,823
Total Expenditures by Category (excluding carry
forward) 2,313 3,623 2,675 1,212 9,823 9,823
2018 Capital Budget Toronto Employment & Social Services
toronto.ca/budget2018 11
Table 3a 2018 Cash Flow & Future Year Commitments (In $000s)
Chart 3 2018 – 2027 Preliminary Capital Plan by Funding Source (In $000s)
The 10-Year Preliminary Capital Plan of $9.823 million cash flow funding will be entirely financed by
reserve/reserve funds from the three partnering divisions for the Human Services Integration Implementation
project:
$3.274 million from TESS' Social Assistance Stabilization Reserve
$3.274 million from Shelter Support & Housing Administration's Social Housing Federal Reserve
$3.274 million from Children's Services' Child Care Expansion Reserve Fund
2018 2019 2020 2021 2022 2023 2024 2025 2026 2027
Total 2018
Cash Flow
& FY
Commits
Expenditures:
New w/Future Year
Human Services Integration Implementation 2,313 3,623 2,675 1,212 9,823
Subtotal 2,313 3,623 2,675 1,212 9,823
Total Expenditure 2,313 3,623 2,675 1,212 9,823
Financing:
Debt/CFC
Debt Recoverable
Other
Reserves/Res Funds 2,313 3,623 2,675 1,212 9,823
Development Charges
Provincial/Federal
Total Financing 2,313 3,623 2,675 1,212 9,823
0
1,000
2,000
3,000
4,000
2018 2019 2020 2021 2022 2023 2024 2025 2026 2027
$ M
illio
n
Debt / CFC Prov./Fed. Reserve / Reserve Funds Development Charges Other Revenue
2018 Capital Budget Toronto Employment & Social Services
toronto.ca/budget2018 12
10-Year Capital Plan: Net Operating Budget Impact
Table 5 Net Operating Impact Summary (In $000s)
The 10-Year Preliminary Capital Plan will result in future efficiency savings in the Operating Budgets for the three
partnering divisions totalling $2.391 million net, as shown in the table 5 above.
Human Services Integration Implementation: Upon completion of the project in 2021, the project is expected to
generate savings of $2.391 million net annually for the collective three partnering divisions starting in 2022. The
savings are primarily driven by operational efficiencies from a reduction in the number of telephone lines,
increased efficiency in information searches, data collection, and reduction in call volume and in-person
meetings.
These future operating impacts will be reviewed each year as part of the annual Operating Budget process.
Table 6 Capital Project Delivery: New Temporary Positions
Approval of the 2018 - 2027 Capital Budget will require the extension of 11.0 temporary capital position for the Human Services Integration project until 2021.
It is recommended that Council approve 11.0 new temporary capital positions for the delivery of the above capital
projects and that the duration for each temporary position not exceed the life and funding of its respective capital
projects.
Projects $000s Position $000s Position $000s Position $000s Position $000s Position $000s Position $000s Position
New Projects - 2018
Human Service Integration Implementation (2,390.6) (2,390.6) (2,390.6)
Total (Net) (2,390.6) (2,390.6) (2,390.6)
2018 - 2022 2018 - 20272018 Budget 2019 Plan 2020 Plan 2021 Plan 2022 Plan
Start
Date End Date 2018 2019 2020 2021 2022
2023 -
2027
Business Analyst 3.0 2018 2021 278.3 343.2 351.9 77.1
Supervisor Direct Program 5.0 2018 2021 480.7 592.4 607.3 133.0
Policy Development Officer 1.0 2018 2021 125.9 129.2 132.5 29.0
2018 Capital Budget Toronto Employment & Social Services
toronto.ca/budget2018 18
Appendices
2018 Capital Budget Toronto Employment & Social Services
toronto.ca/budget2018 19
Appendix 1
2017 Performance
2017 Key Accomplishments
In 2017, Toronto Employment & Social Services made significant progress and/or accomplished the following:
The construction phase of the Wellesley Place Renovation is underway,
The scoping phase of the Human Services Integration project is substantially completed.
2017 Financial Performance
2017 Budget Variance Analysis (in $000's)
The approved Wellesley Place Renovation project experienced delays due to challenges in finalizing a lease with the Province. TESS began the renovation process of Wellesley Place in 2016 with the project expected to continue as planned. The design phase and tender process is now complete and construction has commenced. Phase 1 is expected to be completed before end of Q1 2018 and Phase 2 is expected to be completed before end of Q2 2018.
For additional information regarding the 2017 Q3 capital variances and year-end projections for Toronto Employment & Social Services, please refer to the attached link for the report entitled "Capital Variance Report for the Nine-Month Period Ended September 30, 2017" to be considered by City Council at its meeting on December 5, 2017.
2018 Capital Budget Toronto Employment & Social Services
toronto.ca/budget2018 21
Appendix 3
2018 Preliminary Capital Budget; 2019 - 2027 Capital Plan
Nov-16-2017 11:18:46 Page 1 of 2 Report 7C
Debt -Recoverable
ReservesReserveFunds
Capitalfrom
Current Other 1 Other2 DebtTotal
Financing
Sub- Project No. Project Name
PrioritySubProj No. Sub-project Name
Toronto Employment & Social Services
Report Phase 2 - Program 16 Toronto Employment & Social Services Program Phase 2 Part B Sub-Project Status S2,S5,S6 Part C Sub-Project Status S2,S3,S4 Sub-Project Category 01,02,03,04,05,06,07
Ward Stat. Cat.
Current and Future Year Cash Flow Commitments Financed By
Total Program Expenditure 0 3,275 6,548 0 0 0 0 9,82302,313 3,623 2,675 1,212 0 9,823 0 9,823 0 0
Nov-16-2017 11:18:46 Page 2 of 2 Report 7C
Ward Stat. Cat.
Debt -Recoverable
Reserves
ReserveFunds
Capitalfrom
Current Other 1 Other2 Debt
TotalFinancing
Sub- Project No. Project Name
Priority SubProj No. Sub-project Name
Financed By:
Total Total Total
2018-2022 2023-2027 2018-20272019 2020 2021 2022
Current and Future Year Cash Flow Commitments and Estimates
2018
Report Phase 2 - Program 16 Toronto Employment & Social Services Program Phase 2 Part B Sub-Project Status S2,S5,S6 Part C Sub-Project Status S2,S3,S4 Sub-Project Category 01,02,03,04,05,06,07
CITY OF TORONTO
Gross Expenditures ($000's)
Toronto Employment & Social Services
Current and Future Year Cash Flow Commitments and Estimates Financed By
S2 S2 Prior Year (With 2018 and\or Future Year Cashflow)
S3 S3 Prior Year - Change of Scope 2018 and\or Future Year Cost\Cashflow)
S4 S4 New - Stand-Alone Project (Current Year Only)
S5 S5 New (On-going or Phased Projects)
S6 S6 New - Future Year (Commencing in 2019 & Beyond)
Category Code Description
Health and Safety C0101
Legislated C0202
State of Good Repair C0303
Service Improvement and Enhancement C0404
Growth Related C0505
Reserved Category 1 C0606
Reserved Category 2 C0707
2018 Capital Budget Toronto Employment & Social Services
toronto.ca/budget2018 22
Appendix 4
2018 Cash Flow and Future Year Commitments
Nov-16-2017 11:22:04 Page 1 of 2 Report 7Ca
Debt -Recoverable
ReservesReserveFunds
Capitalfrom
Current Other 1 Other2 DebtTotal
Financing
Sub- Project No. Project Name
PrioritySubProj No. Sub-project Name
Toronto Employment & Social Services
Report Phase 2 - Program 16 Toronto Employment & Social Services Program Phase 2 Part B Sub-Project Status S2 Part C Sub-Project Status S2,S3,S4,S5 Sub-Project Category 01,02,03,04,05,06,07 User Fields ALL
Ward Stat. Cat.
Current and Future Year Cash Flow Commitments Financed By
Total Program Expenditure 0 3,275 6,548 0 0 0 0 9,82302,313 3,623 2,675 1,212 0 9,823 0 9,823 0 0
Nov-16-2017 11:22:04 Page 2 of 2 Report 7Ca
Ward Stat. Cat.
Debt -Recoverable
Reserves
ReserveFunds
Capitalfrom
Current Other 1 Other2 Debt
TotalFinancing
Sub- Project No. Project Name
Priority SubProj No. Sub-project Name
Financed By:
Total Total Total
2018-2022 2023-2027 2018-20272019 2020 2021 2022
Current and Future Year Cash Flow Commitments and Estimates
2018
Report Phase 2 - Program 16 Toronto Employment & Social Services Program Phase 2 Part B Sub-Project Status S2 Part C Sub-Project Status S2,S3,S4,S5 Sub-Project Category 01,02,03,04,05,06,07 User Fields ALL
CITY OF TORONTO
Gross Expenditures ($000's)
Toronto Employment & Social Services
Current and Future Year Cash Flow Commitments and Estimates Financed By