Topic 1-What is OB

8/18/2019 Topic 1-What is OB

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ORGANIZATIONAL BEHAVIORORGANIZATIONAL BEHAVIORS T E P H E N P. R O B B I N SS T E P H E N P. R O B B I N S

E L E V E N T H E D I T I O NE L E V E N T H E D I T I O N

W W W . P R E N H A L L . C O M / R O B B I N SW W W . P R E N H A L L . C O M / R O B B I N S © 2005 Prentice Ha Inc.A ri!"t# re#er$e%.

P&'erP&int Pre#entati&n () C"arie C&&*

W"at I# Or!ani+ati&naBe"a$i&r

T&,ic -


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What Managers Do

Mana!eria Acti$itie#

• Ma*e %eci#i&n#

• A&cate re#&rce#• Direct acti$itie# & &t"er#

t& attain !&a#

Mana!eria Acti$itie#

• Ma*e %eci#i&n#

• A&cate re#&rce#

• Direct acti$itie# & &t"er#

t& attain !&a#

Mana!er# 1&r administratorsIndividuals who achieve goals through otherpeople.


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Where Managers Work

Or!ani+ati&n

A consciously coordinated social unit,composed of two or more people, thatfunctions on a relatively continuous basis to

achieve a common goal or set of goals.


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Management Funt!ons

Pannin!A process that includes dening goals, establishing strategy,and developing plans to coordinate activities.

Or!ani+in!

Determining what tasks are to be done, who is to do them,how the tasks are to be grouped, who reports to whom, andwhere decisions are to be made.

Lea%in!

A function that includes motivating employees, directing

others, selecting the most eective communication channels,and resolving conicts.

C&ntr&in!

onitoring activities to ensure they are being accomplishedas planned and correcting any signicant deviations.


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Management "k!##s

Tec"nica #*i# !he ability to apply speciali"ed knowledge or e#pertise.

Han #*i# !he ability to work with, understand, and motivateother people, both individually and in groups.

C&nce,ta S*i# !he mental ability to analy"e and diagnose comple#situations.


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E$$et!%e Versus "uess$u# Manager!a#

At!%!t!es &Luthans'

-. Tra%iti&na ana!eent

• Deci#i&n a*in!7 ,annin!7 an% c&ntr&in!

2. C&nicati&n

• E8c"an!in! r&tine in&rati&n an% ,r&ce##in!

,a,er'&r*

3. Han re#&rce ana!eent

• M&ti$atin!7 %i#ci,inin!7 ana!in! c&nict7 #tain!7

an% trainin!

4. Net'&r*in!

• S&ciai+in!7 ,&itic*in!7 an% interactin! 'it" &t"er#


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Enter Organ!(at!ona# Beha%!or

Or!ani+ati&na (e"a$i&r 1OB

A eld of study that investigates the impactthat individuals, groups, and structure have onbehavior within organi"ations, for the purpose

of applying such knowledge toward improvingan organi"ation$s eectiveness.


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Re)#a!ng Intu!t!on *!th "+stemat! "tu,+

S)#teatic #t%)%ooking at relationships, attempting toattribute causes and eects, and drawingconclusions based on scientic evidence.

&rovides a means to predict behaviors.

Intiti&nA feeling not necessarily supported by research.


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-ontr!.ut!ng D!s!)#!nes to the OB F!e#,

P#)c"&&!)The s!ene that seeks to measure/ e0)#a!n/ an, somet!mes hangethe .eha%!or o$ humans an, other an!ma#s1

S&ci&&!)The stu,+ o$ )eo)#e !n re#at!on to the!r $e##o* human .e!ngs1

S&cia P#)c"&&!)An area within psychology that blends concepts frompsychology and sociology and that focuses on the inuence ofpeople on one another.

Ant"r&,&&!)

!he study of societies to learn about human beings and theiractivities.

P&itica Science

!he study of the behavior of individuals and groupswithin a political environment.


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There Are Fe* A.so#utes !n OB

C&ntin!enc) $aria(e#

'ituational factors( variables that moderate therelationship between two or more othervariables and improve the correlation.


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-ha##enges an, O))ortun!t!es $or OB

Re#,&n%in! t&


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-ha##enges an, O))ortun!t!es $or OB &ont2,'

I,r&$in! =ait) an% Pr&%cti$it)) 2uality management 324

) &rocess reengineering

Re#,&n%in! t& t"e La(&r S"&rta!e

) +hanging work force demographics) 5ewer skilled laborers

) /arly retirements and older workers

I,r&$in! C#t&er Ser$ice

) Increased e#pectation of service 6uality) +ustomerresponsive cultures


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-ha##enges an, O))ortun!t+ $or OB &ont2,'

Improving &eople 'kills /mpowering &eople

'timulating Innovation and +hange

+oping with 7!emporariness8

*orking in 9etworked -rgani"ations

:elping /mployees ;alance *ork


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Bas! OB Mo,e#/ "tage I

M&%e

An abstraction of reality.A simplied representation of some realworldphenomenon.


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The De)en,ent Var!a.#es

x

y

De,en%ent $aria(e

A response that is aected by an independentvariable.


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The De)en,ent Var!a.#es &ont2,'

Pr&%cti$it)A performance measure thatincludes eectiveness ande=ciency.

Eecti$ene##Achievement of goals.

Eicienc)

!he ratio of eective output to the

input re6uired to achieve it.


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A(#enteei# !he failure to report towork.Trn&$er

!he voluntary and involuntary permanentwithdrawal from an organi"ation.

Or!ani+ati&na citi+en#"i, (e"a$i&r 1OCB

Discretionary behavior that is not part of anemployee$s formal ob re6uirements, but thatnevertheless promotes the eective functioningof the organi"ation.


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>&( #ati#acti&n

A general attitude toward one$s ob, thedierence between the amount of rewardworkers receive and the amount they believe

they should receive.


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The In,e)en,ent Var!a.#es

In%e,en%entIn%e,en%entVaria(e#Varia(e#

In%i$i%a?Le$eIn%i$i%a?Le$e

Varia(e#Varia(e#

Or!ani+ati&nOr!ani+ati&n

S)#te?Le$eS)#te?Le$e

Varia(e#Varia(e#

Topic 1-What is OB

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