Topic 1: Managers and Management Objectives Understand what is meant by the term management Describes processes of management and classify different.

Topic 1: Managers and ManagementObjectives Understand what is meant by the

term management Describes processes of management

and classify different levels of managers

Understand the roles of management

What is organization?

A systematic arrangement of people brought together to accomplish some specific purposes

Three key components of the definition of organization

Goals

How to make an organization work? Set up goals Group people Allocate resources Assign tasks Monitor process Evaluate outcomes

Resolve conflicts Lead under uncertainty Change strategy Transform organizational Etc.

We need management Operatives and managers What is management?

Refers to the process of getting things done, effectively and efficiently, through and with other people.

What are the management processes? Planning Organizing Leading controlling

Interrelated

Simultaneously

How to evaluate management EfficiencyDo things correctlyRefers to the relationship between

inputs and outputs EffectivenessDo the right thing to reach the

goal(s)

Managers at different levels

Top managers

Middle managers

First-line managers

operatives

The differences in managerial roles for managers at different levels

Planning

Organizing

Leading Controlling

First-line

15% 24% 51% 10%

Middle 18% 33% 36% 13%

Top 28% 36% 22% 14%

Mintzberg’s Managerial Roles Interpersonal Informational decisional

Mapping game Figurehead

EntrepreneurMonitorResource allocatorDisseminatorLeaderDisturbance handlerSpokesmanLiaisonNegotiator

Interpersonal

Informational

Decisional

Mapping game Figurehead

EntrepreneurMonitorResource allocatorDisseminatorLeaderDisturbance handlerSpokesmanLiaisonNegotiator

Interpersonal

Informational

Decisional

Another mapping game Figurehead Leader Liaison Spokesman Disseminator Monitor Resource allocator Disturbance handler Entrepreneur negotiator

Planning

Organizing

Controlling

Leading

Managerial roles in small and large organizations

High

Moderate

Low

Managerial rolesin small firms

Managerial rolesin large firms

Spokesperson

Entrepreneur

FigureheadLeader

Disseminator

Resource allocator

LiaisonMonitorDisturbance handlerNegotiator

Entrepreneur

Managerial skills

General skills Conceptual skills Interpersonal skills Technical skills Political skills

Managerial skills Specific skills

Controlling organizational environment and resources

Organizing and coordinating Handling information Providing for growth and development Motivating employees and handling conflicts Strategic problem solving

Management Competencies What are management

competencies? What do management

competencies different from managerial skills?

What is a popular method measuring management competencies?

Are top managers over paid?

Why study management? Organizations need management

to improve itself Better understanding of

managerial behaviors

Management and other disciplines

Anthropology Economics Philosophy Political science Psychology Sociology

Options

Tuesday Wednesday Thursday

4-7 6-9 6-95-8 7-10 7-106-97-10

Other options

Monday Tuesday Wednesday Thursday

1-2 4-6 6-8 6-85-7 7-9 7-96-87-9

Email I can’t reach

[email protected]@home.ca