Top10-Brochure

New Skills. New Thinking

www.brightstar.co.nz/top10

Top 10 Training Courses2015 Professional Development

2015

YOUR SUCCESS STARTS WITH OUR TOP 10

The contributions gained from Bright*Star’s input has seen an increase in the ongoing development of our award winning team both individually and collectively.

I can confidently recommend Bright*Star as a reliable and enthusiastic team of people, experts in their field, working for us in our best interests at all times”.

Sandy WilliamsGeneral Manager

HARCOURTS COOPER & CO

The Top 10 Courses for 2015

Developing Assertiveness and Self Confidence at Work ............... 01

Contract Law for Non Lawyers ..................................................................... 02

People Management Skills for Technical Professionals ................. 03

Financial Modelling ............................................................................................ 04

Assertiveness, Influencing Skillsand Conflict Management for Women ..................................................... 05

Masterclass for EAs, PAs and Office Managers ................................. 06

Project Management Essentials ................................................................. 07

Operational Risk Assessment ....................................................................... 08

Essential Management Skills for EAs, Senior PAs and Administration Professionals ........................................................................ 09

Finance for the Non Financial Manager .................................................. 10

New Skills. New Thinking

www.brightstar.co.nz/top10

Take the advice of our customers andchoose from our most popular courses

Add value to your career. Choose from Bright*Star’s top rated training courses

At Bright*Star, it’s our business to know what makes a great training course.

Our list of top 10 training courses is based on comprehensive

research and analysis, communication with previous course

participants and collection of their personal experience and

feedback.

Top 10 BrightStar Training courses feature:

What makes a Top 10 Training Course?

Constantly Rated: “EXCELLENT”

Recommended by past attendees

High-profile TrainersTangible results reported

Feedback-testedprogrammes

1 4 230 2,000+No. 1

TrainingCompany

in NZ

Cities Trainingcourses

each year

ProfessionalsTRAINED IN 2014

Keith McGregorBright*Star facilitator since 198697% “Excellent” ratingsHe is facilitating: Developing Assertiveness and Self Confidence at Work | People Management Skills for Technical Professionals

When it comes to training, Keith’s overriding passion is making psychology real and practical. People are often told what they should do but seldom given insight into why they are reacting the way they do or how to change. Keith places importance on understanding the individual needs of participants and

then adapting his training to meet those needs.

Terry ReidMore than 130 professionals trained in 201495% “Excellent” ratingsHe is facilitating: Contract Law for Non Lawyers

Terry has over 22 years experience as a barrister and solicitor and he regularly advises the Asian Development Bank, World Bank and Governments on business law reform. Terry’s courses are delivered with a high degree of interaction with participants gaining insightful views on how the law can be

beneficial in their business.

Alex PalfiCourse topic taught in 13+ international locations91% “Excellent” ratingsHe is facilitating: Financial Modelling

Previously a Division Director at Macquarie Group in Sydney, Alex has wide experience in developing and presenting workshops on financial modelling, financial spreadsheets, valuation, derivatives, credit risk and Visual Basic

programming.

Meet your trainers

www.brightstar.co.nz/facilitators

To read full faciltator profiles visit:

Pam CroninImproved the assertiveness and negotiation skills of 400 professionals 98% “Excellent” ratingsShe is facilitating: Assertiveness, Influencing Skills and Conflict Management for Women

Pamela has more than 15 years’ experience working with organisations across the public and private sectors. Pamela’s reputation for achieving results through training makes her the ideal course facilitator for any management skills course. Her training combines rich, contemporary theory and stimulating

activity, providing practical tips and advice.

Natalie BakerOur Senior EA in residence30+ EA/PA training courses taught each year She is facilitating: Masterclass for EAs, PAs and Office Managers

Natalie is a former Senior EA and now sought after trainer and conference presenter. She shares many examples and insights from her own experience supporting Executive teams across the legal, financial, project management, retail and hospitality sectors. Before moving to New Zealand in 2007, Natalie completed a year-long Accelerated Leadership course at the University of Pretoria.

Rod GillMore than 200 professionals trained90% “Excellent” ratingsHe is facilitating: Project Management Essentials - now in its 8th year

Rod is an experienced trainer in project management and Microsoft Project with over 10 years experience in training and consulting in the area. He specialises in delivering advanced workshops to show users how to use MS Project to help solve project management problems such as scheduling and resource constrained projects.

Meet your trainers (cont.)

Chris PeaceInternationally experienced risk consultant and presenterOver 10 years as Bright*Star’s trainer 92% “Excellent” ratingsHe is facilitating: Operational Risk Assessment

Chris gained wide experience as a consultant, risk manager and trainer in New Zealand, the UK, USA and other countries. From 2007-2012, Chris has taught risk management at the Massey University and was a member of the joint standards committee which wrote the original risk management standard

published by Standards Australia and Standards New Zealand.

Elaine McMeekingNew Zealand’s most effective management trainerOn the Bright*Star calendar for 10+ years now97% “Excellent” ratingsShe is facilitating: Essential Management Skills for EAs, Senior PAs and Administration Professionals

Elaine has a reputation as one of New Zealand’s most effective management training professionals. Her academic achievements and international experience as a management training specialist is complimented by her friendly style. With an obvious talent for facilitation and her knowledge

of the topic, you can count on a practical and results oriented course.

Susan HansenLongest running Finance for the Non Financial Manager course in New ZealandDelivered 50+ editions 96% “Excellent” ratingsShe is facilitating: Finance for the Non Financial Manager

Susan is a member of the Institute of Accountants in Australia and South Africa and has an MBA from the University Of Cape Town Graduate School Of Business. Since 1990 she has facilitated seminars on Financial Management and Accounting to Executives and University students around the world.

The trainers have an amazing way of being able to put everything into context, explain it clearly and be able to relate to people of all types of personalities.

Nicky MajoorAdvisor

MINISTRY FOR PRIMARY INDUSTRIES

Enjoy:

The latest methodologies

Capped group sizes

The most respected facilitators

Relaxed and confidential atmosphere

Modern training facilities

Developing Assertiveness and Self-Confidence at Work

Learn to be more assertive and project a confident, positive self-image with this hands-on course. Identify the right social language to ensure your communication is heard and understand your personal style when dealing with difficult people or situations.

Key Learning Points

· Identify the best approach when dealing with colleagues and senior managers· Deal with criticism, confrontation, anger, negativity and praise · Forge more productive working relationships and avoid offending others

Course Outline

Understanding and overcoming fear of failure· Identify your personal goals and

develop case studies

Recognising and using the right interpersonal language· Quickly assessing the emotional states of other people

· Assessing your own communication style

Tapping the full power of the subconscious mind· Re-wiring the brain to become assertive and self confident

· The Seven Rules for personal reprogramming

Managing conflict and anger in the workplace· Effortless ways to dissolve worry and anger

Using assertiveness skills to increase your influence· Communicating your needs in an

assertive but sensitive manner

Confronting and resolving difficult or sensitive issues· How to give or accept criticism

positively and without conflict· Ensuring long term buy-in and

commitment to a good outcome

Your ongoing assertiveness development· Identifying areas for ongoing

personal development· Building a communication plan to

use at work and home

EVENT DATES

26-27 February 2015Wellington

21-22 May 2015AucklandSS 26 March 2015EB 23 April 2015

20-21 August 2015WellingtonSS 25 June 2015EB 23 July 2015

15-16 October 2015AucklandSS 20 August 2015EB 17 September 2015

FACILITATOR

Keith McGregor

“Keith presented a mine of information in an amusing, animated manner. A very relevant and practical workshop that presented a large number of psychological tools to use in the workplace to solve difficult people problems.” Mike StockwellWater & Waste ManagerCHRISTCHURCH CITY COUNCIL

Contract Law for Non Lawyers

This course offers an intensely practical guide to contracts including the crucial ingredients required for a good contract, and tips for understanding contractual material. Explore such details as when a contract will be required, what types of contract exist and the effect of statutes on your contractual arrangements.

Key Learning Points

· Achieve effective, workable solutions for all your contracting needs· Ensure your contracts are plainly expressed and risk-managed· Protect your interests if things go wrong· Recognise the optimal times to exert the power of the clauses in your contracts

Course Outline

The essential ingredients of a good contract· When do contracts have to be in writing?

· How do you sign a contract?

What kinds of contracts are there?· Deeds versus simple contracts - what’s the difference?

· What are implied terms?

“Hands-on” workshop: constructing good contracts· Learning from the mistakes of others

· Risk management: exemption clauses and limitations of liability

The Effect of Estoppel and Statutes on Your Contract· Estoppel in practice· How and when to use it or avoid it being used against you

What happens when things go wrong?· Mistakes and misrepresentation· Duress and undue influence

Remedies for Breach or Repudiation· Injunctions and specific

performance· Cancellation, damages and

restitution

Assessing Damages· How and when damages are

assessed· Dealing with different sources

of damages

EVENT DATES

23-24 February 2015Auckland

23-24 March 2015WellingtonEB 23 February 2015

24-25 August 2015AucklandSS 29 June 2015EB 27 July 2015

21-22 September 2015WellingtonSS 27 July 2015EB 24 August 2015

FACILITATOR

Terry Reid

“The instructor offered great knowledge and experience - I enjoyed the real life examples which made it more real and I could relate it to my own experiences.” Brett WolfsbauerProject ManagerPOWERCO

Also available:Advanced Contract Law for Non-Lawyers

People Management Skills for Technical Professionals

EVENT DATES

19-20 March 2015Auckland

23-24 April 2015WellingtonSS 27 February 2015EB 27 March 2015

23-24 July 2015AucklandSS 28 May 2015EB 25 June 2015

17-18 September 2015WellingtonSS 23 July 2015EB 20 August 2015

19-20 November 2015AucklandSS 24 September 2015EB 22 October 2015

FACILITATOR

Keith McGregor

“Keith was very engaging, used situation specific examples and gave me extra tools that I can add to my development. Hamish FirthOperations SupervisorDATACOM SYSTEMS LIMITED

This course has been specially developed for technical managers who want to learn the finer skills of motivating, communicating and managing their staff for peak performance. Examine the issues that technical people typically encounter when assuming managerial or supervisory roles.

Key Learning Points

· Identifying the critical skills for effective management· Examining the barriers to effective communication· Dealing with difficult people and workplace conflict· Setting growth objectives for yourself and your role

Course Outline

Moving successfully from a technical expert to a manager· Balancing the technical,

organisational and management roles and skills

· Delegation – knowing why, when and how you should delegate

The art of people management· Listening, walking the talk, mentoring and coaching

· Conflict resolution

Developing a high performance team· Learning and identifying what motivates people

· Defining critical personality types and their influence on overall performance

Communication is at the heart of people management· What are staff/team members’ expectations of you as a manager?

Managing and motivating your staff for increased performance· Tips for boosting the overall performance of your team

Developing negotiating skills · Identifying situations where

negotiation skills can be used in relation to people management

Managing conflict for positive outcomes - handling difficult people and behaviour· Assessing your own behaviour in conflict situations

Enhance your skill set while

networking with your peers.

•

Whatever your professional development needs are,

our extensive experience in training will support you

in achieving your goals.

EVENT DATES

20-21 April 2015AucklandEB 23 March 2015

23-24 April 2015 WellingtonSS 23 February 2015EB 23 March 2015

7-8 September 2015 WellingtonSS 13 July 2015EB 10 August 2015

10-11 September 2015 AucklandSS 13 July 2015EB 10 August 2015

FACILITATOR

Alex Palfi

Log up to 14 hours

“The course is very informative and I have learned lots of new knowledge which I can use for my work straight away. I would strongly recommend this course to others.”

Ellen LiManagement AccountantUNIVERSITY OF AUCKLAND

Financial Modelling

This course covers various aspects of best-practice financial modelling including the finance, accounting, spreadsheet and design skills that underlie successful financial modelling. All participants will be provided with their own laptop and software for use in practical exercises.

Key Learning Points

· Learn the objectives, principles and methods of financial modelling· Gain expertise in spreadsheet functions & tools to build efficient financial models · Discover techniques to make models easily extended, maintained & adapted· Develop sophisticated “what-if” and scenario analyses· Build clearly understandable, “bullet-proof” and user-friendly models

Course Outline

Practical guide to key financial modelling functions· Logical, referencing and

aggregation · Arithmetic functions· Ranking functions· Error handling functions· Date functions· Financial functions· Smarter use of iteration

Creating user-friendly presentation· Freezing panes· Hiding columns· Protecting cells, worksheets and workbooks

· Other tools and features

Managing key financial documents· Balance Sheet· Income statement· Cash flow statement· Inter-relationship between the statements

Finance concepts· Discount rate· Cost of debt and equity· Weighted average cost of capital· Free cash flow to equity

and to the firm· Market vs book value· FX rate· Inflation rate, real and

nominal values· IRR, rolling IRR, hurdle rate An overview of the modelling process· Objectives of models· Design principles· Layout, structure, formatting and

presentation of a good model· Key design stages Practical exercises in constructing and applying financial models

Assertiveness, Influencing Skills and Conflict Management for Women

This course is designed for women managers who want to find the balance, get things done and get what they want while building their credibility and integrity.

Key Learning Points

· Men and Women – why we’re different in our communication· Saying “no” when you need to and feeling great about it· Feedback techniques that you can use to help people to lift their game· Asserting influence to get you ahead in business and your career

Course Outline

The myths and the mysteries around assertiveness· ‘Assertiveness’ versus ‘Aggressiveness’

The assertive woman· Common errors that prevent women from being clear and making themselves understood

· Becoming assertive - behaviour that can help your career growth

The gender gap· Avoiding the pitfalls – common mistakes that women make

Building your assertiveness strategy· Saying “no” when you need to and feeling great about it

· Delivering and receiving feedback

Managing and resolving conflict· Identifying your anger buttons and

putting aside your personal anger · Identifying personal blocks that can

stall you in a conflict situation Asserting influence to get you ahead in business and your career· Planning your message to achieve

impact and maximise retention· Tips and techniques that will help you to negotiate from a position of confidence

EVENT DATES

11-12 March 2015Wellington

22-23 April 2015AucklandEB 25 March 2015

27-28 July 2015AucklandSS 1 June 2015 EB 29 June 2015

3-4 September 2015WellingtonSS 9 July 2015 EB 6 August 2015

23-24 November 2015AucklandSS 28 September 2015 EB 26 October 2015

FACILITATOR

Pam Cronin

“Pam has an amazing way of being able to put everything into context, explain it clearly and be able to relate to people of all types of personalities.” Nicky MajoorAdvisorMINISTRY FOR PRIMARY INDUSTRIES

Masterclass for EAs, PAs and Office Managers

This Masterclass will assist you to build your skills and improve your overall performance in the workplace. You will discover effective communication techniques to handle challenging situations as well as identify the appropriate management styles that work for you. At the end of the seminar you will leave with a personal action plan.

Key Learning Points

· Delegation and decision making for maximum results· Creating co-operative relationships and outstanding teamwork· Successful techniques for managing your manager· Leadership, teamwork and relationship building

Course Outline

Delegation and decision making for maximum results· Effective self management and priority/productivity strategies

· Dealing with success and failure and accepting responsibility for both

Communication, influence and interpersonal techniques· Using positive non-verbal and assertive language techniques

· Influencing skills to motivate others

Creating co-operative relationships and outstanding teamwork· Using creative processes to generate alternative solutions

Dealing with conflict in the workplace· Learning how to express your disagreement with tact and confidence

Successful techniques for managing your manager· Applying coaching to clarify your and your manager’s needs

Leadership roles for executive assistants · Building on your natural talents to

find opportunities for role growth· Identifying and removing obstacles

to success

Networking towards growing your role · Using your personal charisma to

establish better relationship

EVENT DATES

23-24 February 2015Auckland

23-24 March 2015WellingtonEB 23 February 2015

9-10 June 2015AucklandSS 14 April 2015 EB 12 May 2015

28-29 July 2015ChristchurchSS 2 June 2015EB 30 June 2015

18-19 August 2015WellingtonSS 24 June 2015 EB 22 July 2015

12-13 October 2015AucklandSS 17 August 2015 EB 14 September 2015

FACILITATOR

Natalie Baker

“Natalie was very relatable, open and insightful. She had excellent knowledge and understanding and had valuable solutions and advice.” Robyn PalmerPersonal Assistant - AirportCHRISTCHURCH INTERNATIONAL AIRPORT LIMITED

The course has been really helpful to me and has challenged me to think differently.

Radhika LalHarvey Norman Stores (NZ) Pty Ltd

LEARNING AND DEVELOPMENT ADVISOR

EVENT DATES

22-23 April 2015WellingtonSS 25 February 2015EB 25 March 2015

14-15 May 2015AucklandSS 19 March 2015EB 16 April 2015

10-11 September 2015AucklandSS 16 July 2015EB 13 August 2015

14-15 October 2015WellingtonSS 19 August 2015 EB 16 September 2015

FACILITATOR

Rod Gill

“The course was very comfortable, Rod was approachable and engaging. The contents and information has given me the confidence for taking on a bigger project.” Emi KruseTeam Leader Business Support ServicesHOUSING NZ

Project Management Essentials

Learn how to design, plan and lead successful projects that achieve your objectives and meet time and budget restraints. Participants will be taken through a project life cycle from project initiation to the close-out stage, giving you real insights into managing project risks, costs, teams, stakeholders, and contractors.

Key Learning Points

· What drives successful and unsuccessful projects · Techniques for getting the right information to the right people at the right time

· Clearly defining the purpose and objectives of your project· Matching scope, plan and measurement systems to expected outcomes

Course Outline

Introduction to project management principles· Project success factors

Project leader and sponsors· Key skills for a successful project leader

· The role of the project sponsor Getting it right from the beginning· Tying your project to a strategy· Identifying the stakeholders of a project

Planning for success: HOW to be successful· Determining stop/go criteria for each phase

· Effective use of time sheets · Reporting to the team, project sponsor and other stakeholders

Implementing your project· Why implementations should often become a separate project

Methodologies· What does a methodology do for your project?

Project scheduling techniques· Making the best use of

subcontractors· Choosing the right scheduling tools

and software for your project Effective tools for assessing and managing project risk· Ensuring risks are mapped properly

Operational Risk Assessment

EVENT DATES

12 - 13 May 2015AucklandSS 17 March 2015EB 14 April 2015

15 - 16 October 2015AucklandSS 20 August 2015EB 17 September 2015

FACILITATOR

Chris Peace

“Chris was engaged and easy to talk to. Encouraged active participation by all attending.” Susan UnsworthTeam managerBUSINESS MANAGEMENT ACC

The course covers all the tools, techniques and strategies utilised to achieve your operational outcomes in an environment of uncertainty. It combines tutorial sessions, practical exercises and examples to cover all aspects of risk from general principals through to implementing your own operational risk management framework.

Key Learning Points

· Identify and assess risks specific to your organisation· Use quantitative and qualitative tools for risk assessment· Comply with the general terms and principles of risk management· Understand current AS/NZS risk management guidelines· Communicate risk information to get buy-in from Senior Management and the Board

Course Outline

Principles of risk assessment · New risk management frameworks and management models

· The importance of risk communication, monitoring and review at every stage in the process

Characterising risks and potential problems· Risk assessments: risk identification, analysis, and evaluation

· Risk mitigation, migration and management

Qualitative risk assessment methods · Hazard contour maps, HAZOP and FMEA techniques

· Bow tie analysis· Identifying and evaluating key controls

Conducting a risk assessment workshop· Design of a workshop to achieve

specific outcomes· Facilitation techniques - managing

challenging group processes Quantitative risk assessment methods · Finding the right metrics to

quantify consequences

Moving from assessment to understanding· Defining and structuring a

coherent risk register Achieving traction to proactively manage risk· Creating an effective risk

treatment plan· Risk acceptability and perception · Monitoring trends and emerging

risks over time of confidence

Essential Management Skills for EAs, Senior PAs and Administration Professionals

EVENT DATES

24-25 March 2015AucklandEB 24 February 2015

20-21 July 2015WellingtonSS 25 May 2015EB 22 June 2015

7-8 September 2015AucklandSS 13 July 2015EB 10 August 2015

9-10 November 2015WellingtonSS 14 September 2015EB 12 October 2015

FACILITATOR

Elaine McMeeking

“Elaine was very engaging. As a whole the course was great. I especially found effective listening skills and behavior and communications sessions useful.”

Leleina Tolovae Team Co-ordinatorEnvironment GroupRAUKAWA CHARITABLE TRUST

Gain the knowledge to optimise your own productivity, increase the effectiveness of your team and deal with difficult people. Learn how to manage conflicts, stress and increased workload.

Key Learning Points

· Identifying the critical skills for effective management· Examining the barriers to effective communication· Applying assertiveness techniques that will help you achieve your objectives· Effective time management in a reactive support role· Dealing with difficult people, behaviours and workplace conflict

Course Outline

Critical skills for effective management

· Applying management skills in your role

Developing effective communication skills · Speaking so others will listen

and respect your opinion and knowledge

Developing the essential assertiveness · Assertiveness techniques that will help you achieve your objectives

Effective time management in a reactive support role· Focus on activities that add most value to the organisation

The Fundamentals of Project Management· Setting project objectives· Setting a clearly defined and achievable schedule with deadlines and sufficient detail

Managing people for increased performance· Coaching and teaching skills that

can save time and frustration on both sides

Dealing with difficult people, difficult behaviours and workplace conflict· Managing emotions and

personality conflicts

Dealing effectively with stress · Reducing the negative effects

of stress

Spotting opportunities for growth in your role· Setting growth objectives for

yourself and your role

Finance for the Non Financial Manager

Managers are expected to make financially based decisions without the assurance of a formal financial background. This course is an in-depth and practical course that demystifies financial concepts and provides tools for enhancing your effectiveness as a manager.

Key Learning Points

· The accounting process - from transactions to financial information· The driving forces behind financial information· Analysing and interpreting financial information· Highlight the importance of cash flows in analysis and forecasting· Determine why budgets play a key role and are not simply an annual chore· Pricing for Profit - Practical Pricing Theory

Course Outline

The Accounting Process - from transactions to financial information· Delving into accounting systems, terminology and concepts

The driving forces behind financial information· The role of the finance function and how the information you provide is used

Analysing and interpreting financial information· Understand why and how figures can be manipulated

Cash Flow and Cash Management· Highlight the importance of cash flows in analysis and forecasting

Tools for effective business decisions· Planning and Budgetary Control· Integrating budgets with strategy - the Balanced Scorecard in practice

Costing · Essential tools for effective costing

management · Introduction to key costing

techniques

Pricing for Profit · Common myths and mistakes in

pricing strategy

Project Appraisal - the Investment Decision· Fundamental tools of investment

appraisal· Cost of capital and WACC - how

these are determined

EVENT DATES

4-5 March 2015Auckland

20-21 April 2015WellingtonSS 23 February 2015EB 23 March 2015

18-19 May 2015AucklandSS 23 March 2015EB 20 April 2015

29-30 July 2015WellingtonSS 3 June 2015EB 1 July 2015

27-28 August 2015AucklandSS 2 July 2015EB 30 July 2015

12-13 October 2015WellingtonSS 17 August 2015EB 14 September 2015

2-3 November 2015AucklandSS 7 September 2015EB 5 October 2015

FACILITATOR

Susan Hansen

“Susan kept us all engaged by delivering content in an interesting way. Content was related to each individual’s company with lots of interesting examples.”

Ali McHughDepartment Head Sample LogisticsWATERCARE

Plan your Professional DevelopmentBright*Star Training works with individuals and organisations

to fulfil professional development goals through public courses,

in-house training, and coaching.

With expert facilitators, exciting new programmes, and capped group sizes you will experience New Zealand’s finest training programmes. Bright*Star Training is part of

Conferenz Ltd (est. 1996), New Zealand’s largest conference

and training provider.

In-House Programmes We focus on you, ask the right questions and guide you to the right training solution. We will consult with you to fully understand your needs, and develop a customised training programme to match your people, training objectives, and circumstances. We will work with you to design and support your team and organisational training needs for the coming year - saving you time, resources and money.

Loyalty DiscountSave 25% with our loyalty discount. Terms and conditions available online www.brighstar.co.nz/loyalty

www.brightstar.co.nz/inhouse

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How to registerOnline www.brightstar.co.nz/top10

Phone 09 912 3616

Email [email protected]

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