Top 10 things that have surprised us about running Digital Media Labs 6. Feedback happens. A lot. 7. Balancing Intellectual Freedom while providing a safe space for creativity can be difficult. Example: Misogynistic/hateful lyrics in rap music. 8. Finding a happy medium for ages with different developmental abilities and content needs is a challenge. 9. If there's a hidden feature or bug in a program, a patron will find it. 10. Digitization is HUGE.