Tools to Achieve Performance Excellence

Tools to Achieve Performance Excellence

Using Baldrige to Start your Journey

Dave Brucks is the Executive Director for Functional Excellence at Seagate Technology

Pat O'Boyle owner of Fire-Formed Consulting

Raising the Bar on your Organization

Compliance Audits

Now

BasicPerformance Excellence Standards

Expe

ctati

ons

Role Model Performance

Excellence Standards

Future

Performance Excellence

Assessments with Baldrige Criteria

Continuous Improvement

The Role of Core Values and Concepts• Visionary Leadership

• Customer-Driven Excellence

• Organizational & Personal Learning

• Valuing Workforce Members & Partners

• Agility

• Focus on the Future

• Managing for Innovation

• Management by Fact

• Societal Responsibility

• Focus on Results and Creating Value

• Systems Perspective

The Baldrige Criteria is the roadmap to lead the organization to these values

Core Values ExercisePurpose• Identify big picture challenges for your organization. • Understand the value of identifying Strengths and

OFIs based on comparison to characteristics of high-performing organizations

1. Review Baldrige Core Values

2. Identify 3 Strengths and 3 Opportunities for Improvement for your organization

Baldrige Criteria Framework: A Systems Perspective Framework is used to:

1. Define what is important2. Assess current

processes & results3. Utilize assessment

feedback to develop improvement plans.

4. Make improvements to business results and customer satisfaction.

Steps Toward Mature Processes

•Functional Excellence is an assessment process using the Baldrige Criteria for Performance Excellence to drive continuous improvement in all areas of the business.

Seagate’s Functional Excellence Process

Organizational

Definition with Org Profile

Document

Assessment of

Processes & Results

vs. Performan

ce Excellence

Criteria

Identify Strengths

& Opportuni

ties for Improveme

nt

Define & Execute

Improvement Action

Plans

Measure results

through eyes of the customerContinuous Improvement Cycle

What is Important to the Organization?Organizational Profile Questions• What are the vision, mission, values for your organization?• What are your organization's main product and services?• What are your organization's core competencies? (what are

you better at than other organizations)• What makes people work in your organization vs. other

companies or organizations?• Who are the customers for your product and services? What

are their requirements and expectations?• Who are the key suppliers and partners for the work your

organization does?• What are the key strategic advantages and challenges for your

organization?• How is the competitive environment changing?

• Deploy the organization’s vision and values to all employees?• Create an environment for organizational performance improvement?• Create a workforce culture that delivers a consistently positive customer

experience and fosters customer engagement?• Create an environment for organizational and workforce learning?• Develop and enhance your own leadership skills as well as those in your

organization?• Enable effective succession planning processes?• Encourage open, two-way communication throughout your organization?• Communicate key decisions?• Take an active role in reward and recognition programs?

•Note: Taken from 2013-2014 Criteria for Performance Excellence

Leadership – How do senior leaders lead?