Tony Mazzullo President and CEO Veramark Technologies, Inc Telecom Expense Management.

Tony MazzulloPresident and CEOVeramark Technologies, Inc

Telecom Expense Management

“TEM savings are always greater than TEM outlays (a ratio of 2:1 is usually achievable),

with full payback in the first year.”

Gartner Cost Cutting in Enterprise Telephony, June 2008

“TEM savings are always greater than TEM outlays (a ratio of 2:1 is usually achievable),

with full payback in the first year.”

Gartner Cost Cutting in Enterprise Telephony, June 2008

Telecom Expense Management (TEM)

• Business issues driving TEM • A TEM Maturity Model• Using the TEM Maturity Model

Business Issues Driving TEM

Economists see longest U.S. recession since World War Two - Reuters Saturday, January 10, 2009

Official recession news hammers Dow - USA Today, January 1, 2009

Job losses hit 2.6 million as layoff pain deepens- Yahoo News, January 9, 2009

TEM Maturity Scale

• Level 1 – ad-hoc, unmanaged• Level 2 – managed• Level 3 – defined• Level 4 – quantitatively managed• Level 5 – optimizing

Potential Impact of a Maturity Model Approach

Level 1 Level 2 Level 3 Level 4 Level 5

BaselineTCO100%

50% ~~

Range of savings potential

An Approach: Move Up the Maturity Scale

• Assess and determine current maturity– Establish baseline

• Set reasonable objectives to achieve the next level – move one level of maturity per project

• Assemble the team and draft a plan– Executive sponsor, Telecom, IT, finance

• Execute– Process and enabling technologies

• Measure, assess, and reflect

Determine Current Maturity Level

• Manual invoice processing• Inventory not managed• Lack of policies and standards• Multiple applications and databases• Lack of internal expertise• Lack of visibility and control

Level 1 TEM Maturity – Ad hoc

The Approach

Objective: Reach Level 2 Maturity• Assemble Team• Establish accurate baseline

– Asset inventory validation– Telecom programs, contracts, billing audit– Six (6) month billing averages and medians

• Execute– Optimize environment

• Network optimization• Policy development

– Establish proactive TEM process• Deploy enabling TEM software platform• Train staff and deploy new processes• Proactive asset, billing and program

Landline Network

• Credits for invoice errors– Loose traffic– Thrifty bills– Third-party bills (slamming & cramming)

• Contract review, negotiation and enforcement– Carrier access code (CAC) fees– Reporting charges– Adherence to negotiated rates– Program selection– Customer’s rights to modify terms

Wireless Device Network

• Devices disconnected– Inactive/not assigned– Non-employees– Ex-employees

• Continuous plan optimizations– Consolidate vendors and plans– Eliminate unnecessary services– Implement and enforce corporate policies– Evaluate and adjust every 3 months

• Inventory reduction and management– Control device procurement and retirement

Process & Technology

• Defined policies• Enabling technology

– Invoice processing– Asset management– Help desk for MACD

• Dispute management process

Measure and Reflect• Hard dollar benefits:

– $5.7 million in verified savings and credits (~5%)– Elimination of used services– Cost recovery– Contract and policy enforcement

• Soft benefits:– Significant productivity improvements– Reduced cycle time – reduction in late fees– Greater visibility into spend enabled better business

decisions, more informed planning process– Security, compliance monitoring

Level 2 + some Level 3 metrics

Level 5 MaturityBeyond TEM

TEM

iTEM

Thank you!

Tony Mazzullo, CEO and PresidentVeramark Technologies, Inc. eMail: [email protected]: 585.381.6000 Website: www.veramark.com

Questions?