Tom McCarthy Leadership & A Players Notes Take Action Tom McCarthy's Leadership Guidance is Contributing to Your Organization's Recruitment of A Players Recommended Resources Top Grading Jack Welch used it TomMcCarthy.com Tom McCarthy's Leadership Newsletter Tom's upcoming book, 'The Mental Diet' Rich Schefren Introduction Tom McCarthy works with Disney Tom has worked with Disney Institute Cisco CEO, John Chambers Amazing speaker People must be honest, even with the CEO Has relied on Tom McCarthy for advice Made 75% of bonuses based on customer satisfaction ratings Merck Microsoft Kuwait Oil Co. Kuwait Petroleum Co. Tom helps with Leverage company assets Great results without burning out the team Leadership big companies invest studying leadership Lessons also apply to stronger companies You can be a leader in your virtual team The most important person you have to lead is yourself Even though Tom can send other people to teach classes, he still does it himself When he teaches others, he teaches himself Success Stories Paul Paultz took the corporate route dreamed of being an opera singer Never underestimate what's inside of you that makes you special What goes into the moment when the life changing event takes place Great Leader Takes blame Assigns praise when things go well 4 Levels of LEADERSHIP Outstanding Leadership......10% Excellent Leadership......15% Good Leadership........50% Poor Leadership.........25% Pain is the result Average = Poor rewards Leadership Process 1. Create A World Class Culture A. Think big. Created a Vision Statement that gets you up in the morning It's not enough to just want to make money Create Values that are part of the culture At Cisco Vision is on back of badge Values are on a badge below that back of badge, goals are defined Create Culture Think about Disney and how they're world class example: the off-duty maid who picked up the towel on the floor No matter what level you come into Disney at, you go through different roles VPs will go and sweep the streets B. Get inspired by something great. C. How can you be the 'best in the world'? 2. Surround Yourself with 'A' Players Hire 'A' Players A players are in the top 10% Develop 'A' Players Develop them within your organization someone might switch levels between roles Get the best people possible in each role You need competence and character Top Grading Chart A B C D E 3 4 5 6 7 8 10 A Character C B D C 0 1 0 Performance D Players kill companies C Players are not tolerated by Great Leaders Low-Character, High-Performance The jerk who will cost you in the long-run High-Character, Low-Performance The person who everyone likes B Players You want to retain them and turn them into A Players A Players You want to retain them 'C' Player Costs A B 1 2 3 4 Base Salary Comp Total Cost Under $100,000 $840,000! $1000,000-$250,000 $2,400,000! example organization 3. Be a Master Communicator Communicate w/ absolute integrity Ask a lot of questions Think of Wells Fargo VP meeting with the President Listen People will become interested in you Encourage open communication of ideas No matter what it takes, get people open Use Communication to increase performance Speaking Create series of connective conversations Focus on the listeners, not yourself 4. Be a Customer & Team Member Satisfaction Fanatic A B 1 2 3 4 Satisfaction Rating (1-5) Characteristic 4.5-5.0 Extremely loyal. Will hardly ever leave. 5.0-4.5 6 times more likely to leave you. Example: Richard Branson Creates an excellent environment for employees, which makes them give great customer service 5. Set Challenging Expectations Motivation is highest when the chance of success is approximately 50% Sample: Yearly Performance Plan Tell people the outcome of the meeting they'll be attending to create Talents aren't used without an outcome Created, test and perfect a successful sales and marketing plan for the FIRE-UP Training Course. (Approx. 15%) Acquire at least 10 new clients averaging 7 courses per client. (Approximately 65%) Sell 2 public FIRE-UP courses. (Approximately 10%) Maximize customer satisfaction and achieve a customer satisfaction rating of 4.75 or better. (Approximately 10%) 6. Measure Key Performance Indicators What gets measured gets done Performance almost always increases when it is measured You can't be an effective leader/coach if you don't measure 7. Coach People to Greatness Find people doing things right Reward stellar performance Discover motivational strategies Even ask people what motivates them Work on areas for improvement Increase team member satisfaction 8. Encourage Synergy Create interdependent teams Everyone is responsible for the team's overall results the whole is greater than the part 9. Be Decisive Gather information and take action Make the tough decisions Trust your instincts Intuition is your subconscious mind telling you what to do Think back to what Paul said: Your subconscious processes tons more than conscious 10. Love Your Work Love the challenges Have a passion for what you do As a Leader, are you Above or Below the Line? Positive Energy Joy/Empowerment/Appreciation/Love Passion Enthusiasm/Happiness Positive Expectation/Belief Optimism Hopefulness Contentment _________________________________________________ Negative Energy Boredom Pessimism Frustration/Impatience Overwhelmed Disappointment Doubt Worry Blame Discouragement Anger Revenge Hatred/Rage Jealousy Insecurity/Guilt/Unworthiness Fear/Grief/Despair/Powerlessness Love/Hate 10: I Love it! 7: Resourceful 6: Healthy 5: Respond 3. Positive Emotions ___________________ 2. Negative emotions 1. React -2. I Hate it! -3. Unresourceful -10. I Hate it!
TomMcCarthyNotes
Mar 07, 2016
Think back to what Paul said: Your subconscious processes tons more than conscious Base Salary Comp Total Cost Under $100,000 $840,000! $1000,000-$250,000$2,400,000! _________________________________________________ Work on areas for improvement Increase team member satisfaction ___________________ Creates an excellent environment for employees, which makes them give great customer service CEO, John Chambers Overwhelmed Boredom 4. Be a Customer & Team Member Satisfaction Fanatic Revenge 2
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TomMcCarthy
Leadership & APlayers Notes
Take Action
Tom McCarthy's Leadership Guidance isContributing to Your Organization'sRecruitment of A Players
RecommendedResources
Top Grading Jack Welch used it
TomMcCarthy.com Tom McCarthy's Leadership Newsletter
Tom's upcoming book, 'The Mental Diet'
Rich Schefren Introduction
Tom McCarthy works with
Disney Tom has worked with Disney Institute
Cisco
CEO, John Chambers
Amazing speaker
People must be honest, even with the CEO
Has relied on Tom McCarthy for adviceMade 75% of bonuses based oncustomer satisfaction ratings
Merck
Microsoft
Kuwait Oil Co.
Kuwait Petroleum Co.
Tom helps withLeverage company assets
Great results without burning out the team
Leadership
big companies invest studying leadership
Lessons also apply to stronger companies
You can be a leader in your virtual team
The most important person you have to lead is yourself
Even though Tom can send other peopleto teach classes, he still does it himself When he teaches others, he teaches himself
Success Stories
Paul Paultztook the corporate route
dreamed of being an opera singer
Never underestimate what's inside of youthat makes you special
What goes into the moment when the lifechanging event takes place
Great LeaderTakes blame
Assigns praise when things go well
4 Levels of LEADERSHIP
Outstanding Leadership......10%
Excellent Leadership......15%
Good Leadership........50%
Poor Leadership.........25%Pain is the result
Average = Poor rewards
Leadership Process
1. Create A World Class Culture
A. Think big.
Created a Vision Statement that gets youup in the morningIt's not enough to just want to make money
Create Values that are part of the cultureAt Cisco
Vision is on back of badge
Values are on a badge below thatback of badge, goals are defined
Create CultureThink about Disney and how they're world class
example: the off-duty maid who picked upthe towel on the floor
No matter what level you come intoDisney at, you go through different rolesVPs will go and sweep the streets
B. Get inspired by something great.
C. How can you be the 'best in the world'?
2. Surround Yourself with 'A' Players
Hire 'A' PlayersA players are in the top 10%
Develop 'A' PlayersDevelop them within your organizationsomeone might switch levels between roles
Get the best people possible in each role
You need competence and character
Top Grading Chart
A B C D E3456789
10 ACharacter C B
D C010
Performance
D Players kill companies
C Players are not tolerated by Great Leaders
Low-Character, High-Performance
The jerk who will cost you in the long-run
High-Character, Low-Performance
The person who everyone likes
B PlayersYou want to retain them and turn them into A Players
A PlayersYou want to retain them
'C' Player Costs
A B12345
Base Salary Comp Total CostUnder $100,000 $840,000!
$1000,000-$250,000 $2,400,000!
example organization
3. Be a MasterCommunicator
Communicate w/ absolute integrity
Ask a lot of questionsThink of Wells Fargo VP meeting with the President
ListenPeople will become interested in you
Encourage open communication of ideasNo matter what it takes, get people open
Use Communication to increase performance
SpeakingCreate series of connective conversations
Focus on the listeners, not yourself
4. Be a Customer & Team MemberSatisfaction Fanatic
A B1
2
3
4
Satisfaction Rating (1-5) Characteristic
4.5-5.0Extremely loyal. Will hardly ever leave.
5.0-4.56 times more likely to leave you.
Example: Richard Branson
Creates an excellent environment foremployees, which makes them give greatcustomer service
5. Set Challenging Expectations
Motivation is highest when the chance ofsuccess is approximately 50%
Sample: Yearly Performance Plan
Tell people the outcome of the meetingthey'll be attending to create
Talents aren't used without an outcome
Created, test and perfect a successfulsales and marketing plan for the FIRE-UPTraining Course. (Approx. 15%)
Acquire at least 10 new clients averaging7 courses per client. (Approximately 65%)
Sell 2 public FIRE-UP courses.(Approximately 10%)
Maximize customer satisfaction andachieve a customer satisfaction rating of4.75 or better. (Approximately 10%)
6. Measure Key Performance IndicatorsWhat gets measured gets done
Performance almost always increaseswhen it is measured
You can't be an effective leader/coach ifyou don't measure
7. Coach People to Greatness
Find people doing things right
Reward stellar performance
Discover motivational strategiesEven ask people what motivates them
Work on areas for improvement
Increase team member satisfaction
8. Encourage SynergyCreate interdependent teams
Everyone is responsible for the team's overall resultsthe whole is greater than the part
9. Be Decisive
Gather information and take action
Make the tough decisions
Trust your instinctsIntuition is your subconscious mind telling you what to do
Think back to what Paul said: Yoursubconscious processes tons more thanconscious
10. Love Your WorkLove the challengesHave a passion for what you do
As a Leader, are you Above or Below the Line?
Positive Energy
Joy/Empowerment/Appreciation/Love
Passion
Enthusiasm/Happiness
Positive Expectation/Belief
Optimism
Hopefulness
Contentment
_________________________________________________
Negative Energy
Boredom
Pessimism
Frustration/Impatience
Overwhelmed
Disappointment
Doubt
Worry
Blame
Discouragement
Anger
Revenge
Hatred/Rage
Jealousy
Insecurity/Guilt/Unworthiness
Fear/Grief/Despair/Powerlessness
Love/Hate
10: I Love it!
7: Resourceful
6: Healthy
5: Respond
3. Positive Emotions
___________________
2. Negative emotions
1. React
-2. I Hate it!
-3. Unresourceful
-10. I Hate it!