Tom Sebok Jessica Kuchta-Miller UCB Ombuds Office January 2014 1.

Tom Sebok & Jessica Kuchta-Miller UCB Ombuds Office January Ombuds Office Function Focus on Skills: Understanding others concerns Raising your concerns Suggestions/Tips 2 3 The Ombuds Office follows the Code of Ethics and Standards of Practice of the International Ombudsman Association. The key elements are: 1. Confidentiality 4 2. Impartiality 5 3. Independence 6 4. Informality 7 8 9 10 11 12 Listen to Understand 13 14 Ask Open-Ended Questions 15 16 17 18 19 20 21 22 23 24 Ombuds Office Counseling and Psychological Services (CAPS) Office of Discrimination and Harassment Students of Concern (VC for Student Affairs office) Office of Student Conduct Office of Victim Assistance CUPD 25 26