Collaboration / Social Networking Tom Greene Chief Information Officer Colgate-Palmolive Company
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Collaboration / Social Networking
Tom GreeneChief Information OfficerColgate-Palmolive Company
Colgate-Palmolive Company
Headquarters: New York
Industry: Global consumer products
Employees: 36,000
Revenues: $15.3 billion
Product sold in over 200 countries and territories
Four core categories
Oral Care
41%
Personal Care
22%
Home Care
23%
Pet Nutrition
14%
19%
Sales by Geography
27%
17%
23%
14%
Hill’sPet Nutrition
Europe/South Pacific
GreaterAsia/Africa
North America
Latin America
Our Challenge: Changing Workforce Dynamics
Globally managed and geographically dispersed
Highly matrixed organization
Increased telecommuting and remote work
Generation Y expectations
We Needed to Create a Work Environment that…
Facilitates collaboration across many time zones
Enables global teamwork
– Work in real-time
– Share / store documents
Fosters innovation
Improves personal productivity
Collaboration Tools
e-mail (Notes Domino)
Notes Applications (Notes Domino)
OurColgate Intranet (Domino)
eMeeting (Sametime)
eTeamroom (Quickr)
Blackberry (Domino Connector)
Connections (Profiles)
Implemented1993 - cc:Mail1998 - Domino
1998
2000
2002
2002
2001
2009
Approach: Design Principles
Global planning and design
Early experimentation – Test & Learn
Local pilots (small successes)
Internal marketing
Easy to Use – Simple is Better
eTeamRoom (Quickr)
Instant Messaging
eMeeting
Business Results
Progress measured through usage KPIs and surveys
Best practice sharing has increased
Better connections to the right people through Profiles
Business enabled through templates – no IT involvement
Lessons Learned
Higher expectation for application availabilityPilot approach helps get early learning Adoption of some tools is viralChallenges are more cultural than technicalSocial software adoption is challenging– Willingness to participate on Facebook / LinkedIn does not
always translate to the enterprise
– What’s in it for me?
– HR and Legal concerns
Related Documents
