July, 2015 - Pennyhill Park, England Improving the Quality of and Efficiency of Health Commonwealth Fund-Nuffield Trust Using Health Information Technology to Maximize Patient Engagement: Early experience with fully transparent medical records in the USA Tom Delbanco, MD, MACP, Koplow–Tullis Professor of Medicine, Harvard Medical School Beth Israel Deaconess Medical Center
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July, 2015 - Pennyhill Park, England
Improving the Quality of and Efficiency of Health Commonwealth Fund-Nuffield Trust
Using Health Information Technology to Maximize Patient Engagement:
Early experience with fully transparent medical records in the USA
Tom Delbanco, MD, MACP, Koplow–Tullis Professor of Medicine, Harvard Medical School
Beth Israel Deaconess Medical Center
What are open notes?
Open notes are visit notes that patients can access online
• Geisinger Health System (rural Pennsylvania) 24 PCPs & 8,700 patients
• Harborview Medical Center (inner city Seattle) 45 PCPs & 270 patients (new portal)
About the OpenNotes Study
Diverse Sites
5
About the OpenNotes Study
Patients’ Experience
82% of patients opened at least one of their notes…and they continue to read them
Including patients who were older, sicker, less educated
Few patients said reading notes made them feel
Worried (5-8%)
Confused (2-8%)
Offended (1-2%)
20-42% of patients reported sharing notes with others
Among Patients with Notes (Visits)
About the OpenNotes Study
7
About 3 out of 4 patients reported:
taking better care of themselves understanding their health and medical conditions
better feeling more in control of their care feeling better prepared for visits doing better with taking their medications as
prescribed (a very big deal…)
Reports from Patients
About the OpenNotes Study
8
After one year, 99% of patients
wanted to continue to be able to
see their visit notes online..
When given a choice of doctors or health plans in the future:
4 out of 5 patients said availability of open notes would impact their
choice of provider.
The Bottom Line for Patients
About the OpenNotes Study
9
About the OpenNotes Study
Doctors’ Concerns and Experiences
About 50% expected disruptions in workflow.
A year later…
Only 3% reported longer visits, or answering more questions afterwards
They expected to change writing about mental health (43%) substance abuse (38%) and cancer (27%)
About 25% said they were changing the way they wrote notes ..
About the OpenNotes Study About the OpenNotes Study
They were scared…
My fears: Longer notes, more questions, and messages from patients. In reality, it was not a big deal.
I felt like my care was safer, as I knew that patients would be able to update me if I didn't get it right.
I felt great about partnering with my patients, and the increased openness.
Patients should not have access to their notes. The note already serves far too many purposes such as billing, research, etc, and adding one more is not a good idea. They are not intended as a vehicle for patient communication.
About the OpenNotes Study
Comments from Doctors
After a year, PCPs were asked:
Taking all considerations into account,
I would like my patients to continue
to be able to see my visit notes online.
At least 3 out of 4 said YES, and
even though some said NO,
At the end of the trial, not one doctor asked to turn it off for their patients.
About the OpenNotes Study
The Bottom Line for the doctors
13
All 3 sites decided to expand OpenNotes
Geisinger : 1,400 ambulatory doctors/NPs/PAs, and 200,000 patients Harborview: all UW primary and specialty
clinics, doctors/NPs/PAs
BIDMC: All clinicians’notes,
vast majority of ambulatory clinicians
About the OpenNotes Study
The Bottom Line for the Three Institutions
14
A New Medicine that brings benefits…
and risks
A catalyst for change…and not only
in ambulatory care Patient Safety
About the OpenNotes Study About OpenNotes
15
About OpenNotes
Might open notes… (the good, bad, and the ugly)
Bolster adherence: to preventive measures, referrals, treatment plans?
Bolster adherence to medicines?????
Diminish redundant test ordering?
Identify mistakes (commission and omission)?
Affect missed appointments, visit rates?
Help move care into the home?
Motivate us to write differently? For whom?
Affect patient and provider trust (in a litigious society)?
About OpenNotes
Might open notes… (the good, bad, and the ugly)
Lead patients to hide important information?
Expose the perverse incentives of RVUs…(a question peculiar to the USA)?
Get providers to sell rather than…?
Harm some patients, at times badly?
Put (justified) plaintiffs at risk in court?
Herald the start of an onslaught from patients and their families?
About OpenNotes
Might open notes… (the good, bad, and the ugly)
About OpenNotes
Caregivers
19
Medical education
About OpenNotes
20
Mental health
About OpenNotes
21
22
1 of 3 patients wanted to be able to approve what is written in a note
3 of 5 patients wanted the ability to add comments to their notes
About OpenNotes Looking ahead
Clues from the OpenNotes study
23
Patient
Plans
Clinician
Looking ahead Looking ahead
Next: OurNotes
24
Looking ahead Let’s discuss…
25
26
27
% who think Nonparticipating
PCPs (%)
Participating
PCPs (%)
Patients
(%)
Open notes is a good idea
Patients will better
understand their health and
medical conditions
Patients will worry more
Patients will find notes more
confusing than helpful
25
53
90
76
95
92
14
11
76
85
51
48
About the OpenNotes Study
PCPs’ Main Concerns
OpenNotes Impact on Workflow
Pre-intervention (%)
Post-intervention (%)
More time addressing patient questions outside of visits