Today’s Agenda: Team Member Updates Employee Survey Results 360 Leader Feedback Other Items.

Today’s Agenda:

• Team Member Updates• Employee Survey Results• 360 Leader Feedback• Other Items

Employee Survey Results - 2009

Participation Rates

63%

77%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2007

2009

22% Increa

se

1 2 3 4

PreviousResults

OverallResults

The Big Picture (Compared to Previous Survey)

68%

67%

2% Increa

se

2.97

3.08

2.93

3.02

3.02

3.11

3.02

3.05

1 2 3 4

Value &Respect

Shaping OurFuture

SupportingOur People

The Way WeWork

Results by Section

0.03

0.08

0.02

0.05

Summary - Strengths

Score % Rank

My relationships with fellow employees are positive. 3.35 78% 1

I understand how my work contributes to organizational success. 3.32 77% 2

As a company, we are client focused. 3.29 76% 3

I am familiar with my work area’s service standards. 3.27 76% 4

I am held accountable for my work practices and the results I achieve. 3.27 76% 5

I fully understand what I am accountable to achieve. 3.25 75% 6

My manager is concerned with providing quality service. 3.20 73% 7

My manager is easy to approach and listens to me when I have a problem or concern. 3.18 73% 8

I have the ability to make decisions that enable me to do my work well. 3.18 73% 9

My manager ensures that I have a good understanding of what is expected of me. 3.16 72% 10

As a company, we initiate and respond promptly to innovations that will improve client satisfaction. 3.14 71% 11

My manager is straightforward, clear and candid when communicating with me. 3.14 71% 12

SCI Group

Summary – Development

Score % Rank

My manager is concerned with balancing individual workloads within the team. 2.94 65% 37

I have a lot of opportunity to use my skills and abilities. 2.93 64% 38

Team members are committed to the Company. 2.92 64% 39

My manager takes the time to get to know me as an individual. 2.92 64% 40

All team members are committed to doing quality work. 2.91 64% 41

My manager meets with me regularly to discuss performance-related issues. 2.91 64% 42

My manager uses formal and informal recognition to highlight achievements of myself and other team members.2.91 64% 43

I am supplied with the all the information I need to be effective and productive. 2.91 64% 44

I feel a sense of involvement, belonging and true pride in the organization. 2.90 63% 45

I have sufficient authority to handle client concerns and issues. 2.89 63% 46

Executive management recognizes the contribution of my department to the overall organization. 2.89 63% 47

Work assignments, promotions and transfers are made fairly. 2.69 56% 48

SCI Group

2.81

3.01

3.13

3.32

2 3 4

Progistix

First Team

SCI Logistics

SCI Corporate

Results by Company

Results by CompanyScore Rank Score Rank Score Rank Score Rank Score Rank

Shaping Our Future Client Intimacy 3.15 1 2.96 1 3.30 1 3.22 1 3.24 10

Shaping Our Future Roles & Responsibilities 3.10 2 2.93 2 3.20 2 3.16 4 3.27 8

The Way We Work Sense of Belonging 3.09 3 2.78 7 3.00 7 3.20 2 3.42 3

Value & Respect Accountability for Excellence in Results 3.08 4 2.85 5 3.08 3 3.16 3 3.29 7

Supporting Our People Innovation & Quality 3.07 5 2.88 4 3.05 5 3.11 8 3.45 2

Shaping Our Future Effective Leadership & Management 3.06 6 2.83 6 3.03 6 3.14 5 3.36 4

The Way We Work Work Environment 3.05 7 2.76 8 2.96 8 3.13 6 3.58 1

The Way We Work Teamwork 3.00 8 2.65 12 2.94 9 3.13 7 3.34 6

Supporting Our People Performance Feedback 3.00 9 2.88 3 2.78 12 3.06 12 3.11 12

Value & Respect Value, Recognition & Appreciation 3.00 10 2.74 10 3.07 4 3.06 11 3.35 5

Value & Respect Goals & Objectives 2.99 11 2.74 9 2.89 10 3.08 10 3.19 11

Supporting Our People Communication 2.98 12 2.71 11 2.85 11 3.09 9 3.26 9

Overall Score 3.05 N/A 2.81 N/A 3.01 N/A 3.13 N/A 3.32 N/A

SCI CorporateSCI Group SCI LogisticsProgistix First Team

Results by Service LengthScore Rank Score Rank Score Rank Score Rank

The Way We Work Work Environment 3.58 1 3.47 1 3.59 1 3.70 1

Supporting Our People Innovation & Quality 3.45 2 3.42 2 3.38 5 3.54 3

The Way We Work Sense of Belonging 3.42 3 3.30 4 3.42 3 3.57 2

Shaping Our Future Effective Leadership & Management 3.36 4 3.31 3 3.30 8 3.49 4

Value & Respect Value, Recognition & Appreciation 3.35 5 3.30 5 3.33 7 3.44 5

The Way We Work Teamwork 3.34 6 3.26 6 3.40 4 3.39 7

Value & Respect Accountability for Excellence in Results 3.29 7 3.10 12 3.37 6 3.43 6

Shaping Our Future Roles & Responsibilities 3.27 8 3.13 11 3.43 2 3.30 9

Supporting Our People Communication 3.26 9 3.22 8 3.24 9 3.33 8

Shaping Our Future Client Intimacy 3.24 10 3.26 7 3.19 10 3.25 11

Value & Respect Goals & Objectives 3.19 11 3.21 9 3.09 11 3.27 10

Supporting Our People Performance Feedback 3.11 12 3.13 10 2.98 12 3.22 12

Overall Score 3.32 N/A 3.26 N/A 3.31 N/A 3.41 N/A

5 to 10 yearsSCI Corporate Less than 5 years

11 years and over

Results by LocationSCI

LogisticsAssured -

OttawaPartner

Inc.Assured -

MiltonAssured - Calgary

Assured - Mississ

AMG - 857 York

Mills

AMG - Longueuil

AMG - Mississ

AMG - Langley

Rank Rank Rank Rank Rank Rank Rank Rank Rank Rank

Shaping Our Future Client Intimacy 1 3 3 1 2 1 2 7 3 3

The Way We Work Sense of Belonging 2 2 5 2 9 4 4 1 9 1

Value & Respect Accountability for Excellence in Results 3 6 8 4 4 2 5 6 6 10

Shaping Our Future Roles & Responsibilities 4 4 1 6 3 5 7 4 8 6

Shaping Our Future Effective Leadership & Management 5 5 6 7 7 9 1 2 1 11

The Way We Work Work Environment 6 1 10 5 6 8 6 5 12 5

The Way We Work Teamwork 7 7 2 10 12 3 11 9 4 8

Supporting Our People Innovation & Quality 8 10 4 11 10 7 3 10 2 2

Supporting Our People Communication 9 11 12 3 5 11 12 8 7 7

Value & Respect Goals & Objectives 10 9 7 8 8 10 9 3 5 12

Value & Respect Value, Recognition & Appreciation 11 8 9 12 1 12 8 11 10 4

Supporting Our People Performance Feedback 12 12 11 9 11 6 10 12 11 9

Overall Score N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Results by LocationScore Rank Score Rank Score Rank Score Rank Score Rank

The Way We Work Work Environment 3.58 1 3.37 2 3.67 1 3.57 1 3.81 1

Supporting Our People Innovation & Quality 3.45 2 3.27 5 3.40 2 3.49 2 3.67 3

The Way We Work Sense of Belonging 3.42 3 3.21 7 3.38 3 3.49 3 3.58 4

Shaping Our Future Effective Leadership & Management 3.36 4 3.41 1 3.23 7 3.40 5 3.39 10

Value & Respect Value, Recognition & Appreciation 3.35 5 3.33 4 3.27 5 3.35 6 3.51 7

The Way We Work Teamwork 3.34 6 3.10 9 3.29 4 3.43 4 3.51 8

Value & Respect Accountability for Excellence in Results 3.29 7 3.23 6 3.23 6 3.26 10 3.52 5

Shaping Our Future Roles & Responsibilities 3.27 8 3.04 10 3.09 10 3.34 9 3.67 2

Supporting Our People Communication 3.26 9 3.35 3 3.23 7 3.18 12 3.39 11

Shaping Our Future Client Intimacy 3.24 10 3.00 11 3.10 9 3.35 7 3.52 6

Value & Respect Goals & Objectives 3.19 11 3.12 8 2.96 11 3.25 11 3.49 9

Supporting Our People Performance Feedback 3.11 12 2.92 12 2.87 12 3.34 8 3.09 12

Overall Score 3.32 N/A 3.19 N/A 3.23 N/A 3.37 N/A 3.51 N/A

Human ResourcesSCI Corporate Information

TechnologyFinanceBusiness

Development & Solutions Group

BD/ Solutions Results - Strengths

Work Environment:Satisfied with safety in my workplace (3.67)Have the tools, equipment, training I need to perform well (3.91)Discrimination and hassle-free workplace (3.75)Treated with respect regardless of the position I hold (3.58)

Innovation & Quality:My manager encourages me to find solutions to problems (3.33)Team members are committed to doing quality work (3.33)My Manager is concerned with providing quality work (3.50) I an encouraged to come up with better ways of doing things (3.42)

BD/ Solutions Results - Strengths

Sense of Belonging:Feel a sense of involvement & true pride in the organization (3.36)Feel my work environment encourages diversity & respect (3.33)My relationships with fellow employees are positive (3.42)Relations with my Mgr. are positive, constructive, healthy (3.42)

Teamwork Founded on Open & Honest Communication:My department is encouraged to work together (3.50)Feel part of a team & that my contribution makes a difference (3.42)Team members are committed to the company (3.25)Exec Mgm’t recognizes our team’s contribution to the overall company

(3.00)

BD/ Solutions Results - Development

Performance Feedback: I have a good understanding of what is expected of me (3.00)Mgr. meets with me regularly to discuss performance (2.82)Mgr. provides feedback which is constructive and fair (2.83)Mgr. provides feedback that enables me to improve performance (2.83)

Goals and Objectives:Clear understanding of my personal goals & objectives (2.83)Allowed to contribute to setting personal goals/ objectives (3.25)Mgr. makes decisions impacting my job in a open/ honest manner (2.83)Mgr. ensures that my goals are aligned with the companies (2.92)

BD/ Solutions Results - Development

Roles & Responsibilities: I fully understand what I’m accountable to achieve (3.09) I’m able to make decisions that enable me to do my work well (2.92)The level of responsibility I have is satisfying (3.08) I have a lot of opportunity to use my skills and abilities (3.00)

Client Intimacy: I have sufficient authority to handle client concerns/ issues (3.33) I am familiar with my work area’s service standards (3.44)As a company, we are client focused (2.91)As a company, we initiate & respond promptly to innovations that will

improve client satisfaction (2.70)

Themes or Key Messages??

• What is my role?• What am I accountable for?• What are the objectives of the company, department?• What are my objectives and are they aligned? • Why aren’t I allowed to use my skills and abilities?• Feedback: frequency, specific, accurate, quality of discussion • How can our company become more client intimate?• How can we innovate more? What’s holding us back?

360 Feedback – Key HighlightsPositive Gaps/ Highs

• Willing to listen to new ideas• Keeps my promises and

commitments• Finds another way to deliver when

plans blown off course• Stays away from blaming and

excuses• Address obstacles immediately &

effectively• Actively encourages different points

of view• Demonstrate respect for team

members

Negative Gaps/ Lows

• Seeks opportunities for continuous learning

• Demonstrate skill & discernment in hiring• Teach others how to seek new talent• Coach individuals to help build capacity• Inspire others to come work with me• Recognize contribution in creative ways• Demonstrate my concern for the

customer’s challenges• Create a development process for each

person

Similarities??

Actions and Timelines:

Other Items??