TOC Report W20 Wrexham and Shropshired3cez36w5wymxj.cloudfront.net/migrated/toc_report... · TOC REPORT FOR WREXHAM and SHROPSHIRE Note: Wrexham and Shropshire data is unweighted,

David GreenoPassenger FocusWhittles House14 Pentonville RoadLondon, N1 9HF

Tel: 0300 123 0837Email: [email protected]

David ChilversContinental Research132-140 Goswell RoadLondon EC1V 7DY

Tel: 020 7490 9111Email: [email protected]

Contacts

NATIONAL PASSENGER SURVEY - WAVE 20 – Spring 2009

TOC REPORT FOR WREXHAM and SHROPSHIRENote: Wrexham and Shropshire data is unweighted,

whilst the long distance sector data is weighted

Page 1

Contents Page No

Overall Satisfaction and Station Factors for TOC 2Train Factors for TOC 3-4Overall Satisfaction and Station Factors for TOC type 5Train Factors for TOC type 6-7Trends in all 32 Satisfaction Factors for TOC 8-15Methodology 16Issues affecting fieldwork 17-20Sample profile for TOC and TOC type 21-22Stations sampled - unweighted and weighted data 23Sample profile for all TOCs - weighted 24Sample profile for all TOCs - unweighted 25


TOC REPORT FOR WREXHAM and SHROPSHIRE

Page 2NATIONAL PASSENGER SURVEY - WAVE 20 – Spring 2009

WREXHAM and SHROPSHIRE

9

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O V ER A LL SA T ISF A C T IO N ( 3 0 1)

ST A T IO N - T IC KET B U Y IN GF A C ILIT IES ( 111)

ST A T IO N - PR O V IS IO N O FIN F O R M A T IO N A B O U T T R A IN T IM E S/

PLA T F O R M S ( 2 6 8 )

ST A T IO N - T HE U PKEEP / R EPA IR O FT HE ST A T IO N B U ILD IN G S/

PLA T F O R M S ( 2 6 2 )

ST A T IO N - C LEA N LIN ESS ( 2 77)

ST A T IO N - T HE F A C ILIT IES A N DSER V IC ES ( 2 4 2 )

ST A T IO N - T HE A T T IT U D ES A N DHELPF U LN ESS O F T HE ST A F F ( 2 2 0 )

ST A T IO N - C O N N EC T IO N S W IT HO T HER F O R M S O F PU B LIC

T R A N SPO R T ( 2 0 4 )

ST A T IO N - F A C ILIT IES F O R C A RPA R KIN G ( 12 4 )

T HE O V ER A LL ST A T IO NEN V IR O N M EN T ( 2 8 9 )

ST A T IO N - Y O U R PE R SO N A LSEC U R IT Y W HILS T U SIN G ( 2 4 1)

ST A T IO N - T HE A V A ILA B ILIT Y O FST A F F ( 2 4 7)

ST A T IO N - HO W R EQ U EST T OST A T IO N ST A F F W A S HA N D LED ( 71)

Very dissatisfied Fairly dissatisfied Neither Fairly satisfied Very satisfied

% satisfied/good

+ denotes significant increase - denotes significant decreaseat 95% confidence level

Overall Satisfaction and Station Factors Spring 2009 Spring 2008

97 -

82 -

85 -

77 -

78 -

67 -

80 -

76 -

67 -

79 -

72 -

70 -

93 -



1

0

2

4

2

0

2

13

4

9

27

8

2

9

6

2

7

53

25

46

34

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38

23

41

20

67

36

32

53

63

42

53

74

50

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2

2

2

1

12

2

8

5

7

T R A IN - T HE F R EQ U E N C Y O F T HET R A IN S O N T HA T R O U T E ( 2 77)

T R A IN - PU N C T U A LIT Y / R ELIA B ILIT Y( I .E . T HE T R A IN A R R IV IN G /D EPA R T IN G O N T IM E) ( 2 8 2 )

T R A IN - T HE LEN G T H O F T IM E T HEJO U R N E Y W A S SC HED U LE D T O T A KE

( SPEED ) ( 2 74 )

T R A IN - C O N N EC T IO N S W IT H O T HERT R A IN S ER V IC E S ( 13 9 )

T R A IN - T HE V A LU E F O R M O N EYF O R T HE PR IC E O F Y O U R T IC KET

( 2 8 4 )

T R A IN - C LEA N LIN ESS O F T HE T R A IN( 3 0 4 )

T R A IN - U P KEEP A N D R EPA IR O FT HE T R A IN ( 3 0 1)

T R A IN - T HE PR O V IS IO N O FIN F O R M A T IO N D U R IN G T HE

JO U R N EY ( 2 77)

T R A IN - T HE HELPF U LN ES S A N DA T T IT U D E O F ST A F F O N T R A IN

( 2 8 8 )

T R A IN - T HE SPA C E F O R LU G G A G E( 2 6 9 )


% satisfied/good


Train Factors (l) Spring 2009 Spring 2008

73 -

92 -

81 -

66 -

84 -

96 -

87 -

91 -

98 -

91 -



1

0

5

1

1

0

17

4

5

8

6

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8

4

13

42

32

33

35

32

38

40

31

36

23

63

61

53

62

59

51

65

46

3

1

0

15

1

1

3

T R A IN - T HE T O ILET F A C ILIT IES( 2 2 3 )

T R A IN - SU F F IC IEN T R O O M F O R A LLT HE P A SSEN G ER S T O S IT / ST A N D

( 2 9 6 )

T R A IN - T HE C O M F O R T O F T HESEA T IN G A R E A ( 3 0 0 )

T R A IN - T HE EA SE O F B E IN G A B LET O G ET O N A N D O F F ( 2 9 5)

T R A IN - Y O U R PER SO N A L SEC U R IT YW HILST O N B O A R D ( 2 8 0 )

T R A IN - T HE C LEA N LIN ESS O F T HEIN SID E ( 3 0 4 )

T R A IN - T HE C LEA N LIN ESS O F T HEO U T SID E ( 2 75)

T R A IN - T HE A V A ILA B ILIT Y O FS T A F F ( 2 9 1)

T R A IN - HO W W ELL T R A IN C O M PA N YD EA LT W IT H D ELA Y S ( 3 9 )


% satisfied/good


Train Factors (lI) Spring 2009 Spring 2008

65 -

95 -

93 -

88 -

94 -

96 -

91 -

95 -

82 -


LONG DISTANCE

6

2

3

12

2

1

3

2

12

4

7

17

7

3

9

5

9

12

9

20

17

19

18

15

19

18

25

23

6

46

44

46

48

49

43

42

46

36

52

48

43

26

39

36

40

23

26

20

34

29

16

20

24

22

61

2

2

1

2

2

5

6

4

7

6

O V ER A LL SA T ISF A C T IO N ( 53 0 3 )

ST A T IO N - T IC KET B U Y IN GF A C ILIT IES ( 2 10 9 )

ST A T IO N - PR O V IS IO N O FIN F O R M A T IO N A B O U T T R A IN T IM E S/

PLA T F O R M S ( 4 9 2 2 )

ST A T IO N - T HE U PKEEP / R EPA IR O FT HE ST A T IO N B U ILD IN G S/

PLA T F O R M S ( 4 8 12 )

ST A T IO N - C LEA N LIN ES S ( 4 9 51)

ST A T IO N - T HE F A C ILIT IES A N DS ER V IC E S ( 4 4 77)

ST A T IO N - T HE A T T IT U D ES A N DHELPF U LN ESS O F T HE ST A F F ( 3 6 8 8 )

ST A T IO N - C O N N EC T IO N S W IT HO T HER F O R M S O F PU B LIC

T R A N S PO R T ( 3 4 2 6 )

ST A T IO N - F A C ILIT IES F O R C A RPA R KIN G ( 1757)

T HE O V ER A LL ST A T IO NEN V IR O N M EN T ( 50 51)

ST A T IO N - Y O U R PER SO N A LSEC U R IT Y W HILST U S IN G ( 4 3 8 6 )

ST A T IO N - T HE A V A ILA B ILIT Y O FST A F F ( 4 3 3 9 )

S T A T IO N - HO W R EQ U EST T OST A T IO N ST A F F W A S HA N D LED

( 119 7)


% satisfied/good


Overall Satisfaction and Station Factors Spring 2009 Spring 2008

85 + 83

80 80

86 + 82

71 + 68

76 + 73

63 62

76 75

75 76

52 52

73 + 70

72 + 69

65 63

87 85


LONG DISTANCE

1

1

2

1

8

6

6

5

4

19

9

6

7

15

19

11

11

17

19

21

43

32

36

42

30

50

49

44

42

37

39

53

52

33

22

32

32

31

34

14

3

4

1

3

11

6

6

4

6

18

T R A IN - T HE F R EQ U E N C Y O F T HET R A IN S O N T HA T R O U T E ( 4 9 4 4 )

T R A IN - PU N C T U A LIT Y / R ELIA B ILIT Y( I .E . T HE T R A IN A R R IV IN G /

D E PA R T IN G O N T IM E) ( 50 3 9 )

T R A IN - T HE LEN G T H O F T IM E T HEJO U R N E Y W A S SC HED U LE D T O T A KE

( SP EED ) ( 4 9 9 2 )

T R A IN - C O N N EC T IO N S W IT H O T HERT R A IN SER V IC ES ( 2 6 54 )

T R A IN - T HE V A LU E F O R M O N EYF O R T HE PR IC E O F Y O U R T IC KET

( 4 9 15)

T R A IN - C LEA N LIN ESS O F T HE T R A IN( 53 10 )

T R A IN - U P KEEP A N D R EPA IR O FT HE T R A IN ( 518 5)

T R A IN - T HE PR O V IS IO N O FIN F O R M A T IO N D U R IN G T HE

JO U R N EY ( 4 8 2 5)

T R A IN - T HE HELPF U LN ES S A N DA T T IT U D E O F ST A F F O N T R A IN

( 3 9 4 3 )

T R A IN - T HE SPA C E F O R LU G G A G E( 4 3 9 3 )


% satisfied/good


Train Factors (l) Spring 2009 Spring 2008

82 + 80

84 + 80

88 + 86

75 75

52 52

82 82

82 82

76 75

75 77

51 52


LONG DISTANCE

1

1

3

7

5

5

8

11

21

13

15

14

16

12

17

26

33

37

41

51

49

47

54

53

41

36

15

31

27

32

35

28

24

23

14

9

7

2

2

1

18

8

6

4

1

T R A IN - T HE T O ILET F A C ILIT IES( 2 8 0 2 )

T R A IN - SU F F IC IEN T R O O M F O R A LLT HE P A SSEN G ER S T O S IT / ST A N D

( 512 3 )

T R A IN - T HE C O M F O R T O F T HESEA T IN G A R E A ( 5118 )

T R A IN - T HE EA SE O F B E IN G A B LET O G ET O N A N D O F F ( 518 7)

T R A IN - Y O U R PER SO N A L SEC U R IT YW HILST O N B O A R D ( 4 8 4 2 )

T R A IN - T HE C LEA N LIN ESS O F T HEIN SID E ( 52 9 2 )

T R A IN - T HE C LEA N LIN ESS O F T HEO U T SID E ( 4 54 3 )

T R A IN - T HE A V A ILA B ILIT Y O FST A F F ( 4 4 17)

T R A IN - HO W W ELL T R A IN C O M PA N YD EA LT W IT H D ELA Y S ( 10 55)


% satisfied/good


Train Factors (lI) Spring 2009 Spring 2008

52 49

72 + 66

78 + 75

81 80

82 82

82 81

77 + 73

64 63

50 51



N.B. BENCHMARKS AND TARGETS ARE ONLY SHOWN FOR APPLICABLE FACTORS

97

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED

WREXHAM and SHROPSHIRE LONG DISTANCE Benchmark

OVERALL SATISFACTION (301)

82

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – TICKET BUYING FACILITIES (111)

85

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – PROVISION OF INFORMATION ABOUT TRAIN TIMES/ PLATFORMS (268)

77

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – THE UPKEEP/ REPAIR OF THE STATION BUILDING/ PLATFORMS (262)




78

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION - CLEANLINESS (277)

67

10

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – THE FACILITIES AND SERVICES (242)

80

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – THE ATTITUDES AND HELPFULNESS OF THE STAFF (220)

76

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – CONNECTIONS WITH OTHER FORMS OF PUBLIC TRANSPORT (204)




67

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – FACILITIES FOR CAR PARKING (124)

79

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – OVERALL ENVIRONMENT (289)

72

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – YOUR PERSONAL SECURITYWHILST USING (241)

70

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – THE AVAILABILITY OF STAFF (247)




93

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


STATION – HOW REQUEST TO STATION STAFFWAS HANDLED (71)

73

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE FREQUENCY OF THE TRAINS ON THAT ROUTE (277)

92

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – PUNCTUALITY/ RELIABILITY (I.E. THE TRAIN ARRIVING/ DEPARTING ON TIME) (282)

81

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE LENGTH OF TIME THE JOURNEY WAS SCHEDULED TO TAKE (SPEED) (274)




66

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – CONNECTIONS WITH OTHER TRAIN SERVICES (139)

84

10

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE VALUE FOR MONEY FOR THE PRICE OF YOUR TICKET (284)

96

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – CLEANLINESS OF THE TRAIN (304)

87

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – UP KEEP AND REPAIR OF THE TRAIN (301)




91

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE PROVISION OF INFORMATION DURING THE JOURNEY (277)

98

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE HELPFULNESS AND ATTITUDE OF STAFF ON TRAIN (288)

91

10

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE SPACE FOR LUGGAGE (269)

65

10

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE TOILET FACILITIES (223)




95

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – SUFFICIENT ROOM FOR ALL THE PASSENGERSTO SIT/ STAND (296)

93

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE COMFORT OF THE SEATING AREA (300)

88

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE EASE OF BEING ABLE TO GET ON AND OFF (295)

94

10

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – YOUR PERSONAL SECURITY WHILST ON BOARD (280)




96

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE CLEANLINESS OF THE INSIDE (304)

91

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE CLEANLINESS OF THE OUTSIDE (275)

95

10

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – THE AVAILABILITY OF STAFF (291)

82

10

20

30

40

50

60

70

80

90

100

Autumn

2004

Spring

2005

Autumn

2005

Spring

2006

Autumn

2006

Spring

2007

Autumn

2007

Spring

2008

Autumn

2008

Spring

2009

% SATIS

FIED


TRAIN – HOW WELL TRAIN COMPANY DEALT WITH DELAYS (39)

Page 16METHODOLOGYQuestionnaires are handed out at stations to customers about to board a train.

A reply paid envelope is provided for returning questionnaires.

Each Train Operating Company (TOC) is sampled separately. Interviewers are given a number of questionnaires to hand out at a station.At Gatwick and Heathrow Airports and for some shifts at certain London termini, questionnaires are handed out to passengers of aspecific TOC.From Autumn 2003 onwards, at all other stations, questionnaires are handed out to passengers of any TOC (in the past, these werealso targeted).The number of questionnaires handed out will depend on:

•the size of station•time of day•length of shift

TOC data is compiled to provide a national sample.Fieldwork is carried out each Spring (February/March) and Autumn (September/October). Up to Wave 8, fieldwork took place over 3weeks. In Wave 9, the fieldwork was extended to an 11 week period, from 26 August to 9 November, to provide a better representation of journeys.

Quotas for returned questionnaires are set overall and by weekday/weekend, journey purpose and station size. All data for a TOC in this Report is weighted up to the number of passenger journeys annually on the TOC and the profile of those journeys by:

•weekday/weekend•journey purpose (Commuter, Business, Leisure)•station size

The data for number of journeys and profiles by these variables was generated from ORR data (2007).The stations for each TOC were stratified by number of passengers and a number of stations in each size stratum is sampled. This sample design and weighting ensures that data is representative of all passenger journeys made on each TOC. National results are constructed by combining data for all TOCs together, weighting by number of journeys.

For more details of NPS methodology, visit www.passengerfocus.org.uk

Page 17ISSUES AFFECTING WAVE 20

Wave 20 fieldwork was undertaken between 31 January 2009 and 27 March 2009. Top up shifts were run between 28 March and 9 April 2009. The main fieldwork period was similar to previous years, but the top-up period was slightly extended because of problems encountered earlier in the fieldwork period.

Extreme weather - in particular, heavy snow during the 1st week of February - caused a lot of disruption to the fieldwork schedule. Over 50% of all shifts originally scheduled for 2-6 February had to be postponed until later in the fieldwork period.

As always, planned engineering works meant that some shifts were rescheduled. As usual, shifts were only rescheduled if the engineering work caused a station or line closure. Whenever possible the shifts went ahead as planned if there were still trainservices running.

Over-running engineering work meant that further shifts had to be rescheduled during the course of the fieldwork, but this was not a great problem.

A few shifts were rescheduled to avoid clashing with Six Nations rugby matches, but sporting events did not cause much disruption to the original schedule.


Wave 19 fieldwork was undertaken between 1 September 2008 and 2 November 2008. Top up shifts were run between 3 November and 15 November 2008. The total fieldwork period was very similar to the corresponding waves in other years (other than 2007).

As usual, line closures due to planned engineering work required us to reschedule many shifts at stations where no trains were running. Some shifts were aborted if a station only had a replacement bus service.

In 3 areas, shifts were rescheduled because of strike action, or planned strike action.

Fatalities on the line once again led to some shifts having to be rescheduled.

Extreme weather caused some disruption to the schedule, either because trains couldn't run on flooded tracks, or because fieldworkers couldn't reach rural stations because of snowfall.


Wave 18 fieldwork was undertaken between 19 January and 7 March 2008. Top up shifts were run between 8 March and 17 March 2008. The fieldwork period was shorter, and started earlier than the corresponding wave in 2007 because Easter was unusually early.

Fieldwork ran smoothly, with just a small number of problems affecting specific TOCs.

Planned engineering work required us to reschedule a lot of shifts. As usual, we only re-scheduled shifts if there were no trains running from the station. Some shifts were aborted if a station only had a replacement bus service.

Over-running engineering works led to some weekend disruption.

6 Nations Rugby matches caused a couple of alterations to the initial schedule.

Two shifts had to be aborted because the police had closed the station.

"Passenger action" disrupted train services to such an extent that 3 shifts (Paddington and Heathrow) had to be aborted and rescheduled.


Wave 17 fieldwork was undertaken between 1 September and 9 November 2007. Top up shifts were run between 10 November and 1 December 2007. The fieldwork period was extended compared to the corresponding wave in 2006 because of the need to achieve targets for individual TOCs.

Fieldwork ran smoothly, with just a small number of problems affecting specific TOCs,

Planned engineering work required us to reschedule a handful of shifts. As usual, we only re-scheduled shifts if there were no trains running from the station. Some shifts were aborted if a station only had a replacement bus service. One shift was aborted because police had closed the station after an incident.

One shift at Cardiff was re-scheduled because an international rugby match was likely to lead to overcrowding at the station.

Page 21

Spring 2009 Spring 2008 Spring 2009 Spring 2008

% % % %SEX DELAYSMale 50 - None 83 -Female 46 - Minor 13 -Not stated 4 - Major 2 -

Not stated 2 -AGE16-25 12 - REGULAR TRAVELLER26-34 10 - Yes 27 -35-44 13 - No 73 -45-54 22 -55-59 12 - TIME OF TRAVEL60-64 13 - Peak - -65+ 13 - Off peak - -Not stated 4 -

ASKED FOR HELP/INFORMATIONJOURNEY PURPOSE Yes: Help 12 -Commuter 14 - Yes: Information 14 -Business 12 - Couldn't find anyone to ask 4 -Leisure 74 - No 67 -

Not stated 5 -



UNWEIGHTED SAMPLE PROFILE

Page 22

Spring 2009 Spring 2008 Spring 2009 Spring 2008

% % % %SEX DELAYSMale 42 43 None 77 72Female 56 55 Minor 18 22Not stated 2 2 Major 4 4

Not stated 2 2AGE16-25 14 15 REGULAR TRAVELLER26-34 13 13 Yes 35 3535-44 17 17 No 65 6545-54 21 2255-59 11 11 TIME OF TRAVEL60-64 11 10 Peak - -65+ 12 11 Off peak - -Not stated 1 1

ASKED FOR HELP/INFORMATIONJOURNEY PURPOSE (WEIGHTED) Yes: Help 12 12Commuter 15 16 Yes: Information 15 14Business 24 22 Couldn't find anyone to ask 2 3Leisure 62 62 No 70 72

Not stated 4 1


LONG DISTANCE TOCs

WEIGHTED SAMPLE PROFILE

Page 23

STATION UNWEIGHTED STATION UNWEIGHTED STATION UNWEIGHTED

LONDON MARYLEBONE 119

SHREWSBURY 67

TELFORD CENTRAL 24

GOBOWEN 22

TAME BRIDGE PARKWAY 13

BANBURY 13

WREXHAM GENERAL 13

WOLVERHAMPTON 11

WELLINGTON (SHROPSHIRE) 11

CHIRK 6

COSFORD 3

RUABON 3


STATION SAMPLE SIZES FOR WREXHAM and SHROPSHIRE


SAMPLE COMPOSITION AND WEIGHTING

WEIGHTED DATA

ANNUAL

TOC (thousands) COMMUTE BUSINESS LEISURE WEEKDAY WEEKENDVERY

LARGE LARGE MEDIUM SMALLSample size 27474 42 15 43 86 14 29 23 24 22Number of journeys per annum (000's) 1241136 43 17 40 85 15 27 22 25 26CHILTERN RAILWAYS 18988 35 21 44 80 20 41 6 25 28SOUTHERN 139900 49 16 35 89 11 20 29 26 26SOUTHEASTERN 154100 59 14 27 90 10 23 26 25 25NATIONAL EXPRESS EAST COAST 17985 13 27 60 76 24 31 18 26 25FIRST GREAT WESTERN 76236 30 20 50 77 23 28 21 25 26C2C 29900 66 4 30 93 7 28 20 26 27MERSEYRAIL 36224 37 8 55 80 20 22 24 28 26FIRST SCOTRAIL 81344 28 10 62 78 22 19 31 25 25SOUTH WEST TRAINS 186943 45 19 36 85 15 37 14 25 23VIRGIN TRAINS 27804 10 24 66 75 25 29 18 26 27ARRIVA TRAINS WALES 21494 28 8 64 81 19 27 21 26 26FIRST TRANSPENNINE EXPRESS 18468 31 14 55 80 20 19 28 27 26NATIONAL EXPRESS EAST ANGLIA 108048 60 17 23 89 11 33 16 24 27NORTHERN RAIL 81277 38 9 53 83 17 21 28 25 25FIRST CAPITAL CONNECT 100013 45 26 29 89 11 24 23 25 29EAST MIDLANDS TRAINS 24683 23 28 49 82 18 28 18 27 27LONDON MIDLAND 48900 45 14 41 85 15 36 13 24 27LONDON OVERGROUND 29564 62 4 34 85 15 15 33 25 27CROSSCOUNTRY 28800 2 25 73 78 22 23 27 24 26

STATION SIZEJOURNEYS JOURNEY PURPOSE DAY OF WEEK

Page 25

TOC SIZE COMMUTE BUSINESS LEISURE WEEKDAY WEEKENDVERY

LARGE LARGE MEDIUM SMALLSample size 27474 42 15 43 86 14 29 23 24 22Number of journeys per annum (000's) 27474 42 15 43 86 14 29 23 24 22CHILTERN RAILWAYS 1064 40 12 47 84 16 33 10 28 28SOUTHERN 2310 45 15 40 86 14 24 29 19 29SOUTHEASTERN 1536 54 8 38 83 17 31 26 25 18NATIONAL EXPRESS EAST COAST 1081 15 28 57 85 15 34 17 34 15FIRST GREAT WESTERN 2949 36 17 47 82 18 31 19 23 27C2C 1054 66 6 28 89 11 33 26 21 20MERSEYRAIL 513 56 4 40 91 9 24 39 22 15FIRST SCOTRAIL 1034 46 11 43 88 12 12 53 25 10SOUTH WEST TRAINS 2026 45 11 43 84 16 31 18 27 24VIRGIN TRAINS 1131 18 32 49 84 16 43 14 19 24ARRIVA TRAINS WALES 809 44 10 46 86 14 32 29 19 21FIRST TRANSPENNINE EXPRESS 1084 34 15 51 86 14 26 31 25 17NATIONAL EXPRESS EAST ANGLIA 2201 48 12 40 87 13 36 13 30 21NORTHERN RAIL 1155 48 9 43 85 15 18 35 26 21FIRST CAPITAL CONNECT 1661 56 11 33 90 10 22 21 26 31EAST MIDLANDS TRAINS 1013 40 18 42 90 10 29 25 26 20LONDON MIDLAND 1190 54 12 35 92 8 33 16 25 26LONDON OVERGROUND 1009 63 6 30 90 10 27 21 30 23CROSSCOUNTRY 1085 26 20 54 82 18 27 34 17 23

STATION SIZE

SAMPLE JOURNEY PURPOSE DAY OF WEEK


SAMPLE COMPOSITION AND WEIGHTING

UNWEIGHTED DATA

TOC Report W20 Wrexham and Shropshired3cez36w5wymxj.cloudfront.net/migrated/toc_report... · TOC REPORT FOR WREXHAM and SHROPSHIRE Note: Wrexham and Shropshire data is unweighted,

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