220 Date: 23 NOVEMBER 1999 NORTH LANARKSHIRE COUNCIL Ref: GW/MR/8 To: HOUSING & PROPERTY I Subject: QUARTERLY PERFORMANCE SERVICES COMMITTEE From: DIRECTOR OF HOUSING & PROPERTY SERVICES REVIEW 1 July 1999 - 30 September 1999 * I attach for Committee’s information and consideration as appropriate a copy of the above report. G Whitefield Director of Housing and Property Services Quarter.doc
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To: HOUSING PROPERTY I Subject: QUARTERLY …225 3 North Lanarkshire Council I 3000000 - 2800000 - 2600000 - 2400000 - $ 1800000 - 2 1600000- I cn g 1400000 - 2 1200000- 2 1000000
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220
Date: 23 NOVEMBER 1999
NORTH LANARKSHIRE COUNCIL
Ref: GW/MR/8
To: HOUSING & PROPERTY I Subject: QUARTERLY PERFORMANCE SERVICES COMMITTEE
From: DIRECTOR OF HOUSING & PROPERTY SERVICES
REVIEW 1 July 1999 - 30 September 1999
* I attach for Committee’s information and consideration as appropriate a copy of the above report.
G Whitefield Director of Housing and Property Services
Current Tenant Arrears Performance Target 1999/2000 = f1.75m
Arrears figures at the end of June are unusually hgh, as can be the case at the beginning of the financial year. However the rent arrears have dropped from f2.72m (Quarter 1) to f2.19m (Quarter 2).
High priority continues to be afforded to tlus task w i t h each of the area housing offices to further reduce arrears le\Tel before the end of the financial year.
Private Tenants - Applications are no longer separated by district
'.rivaze lan2lords a l s o i z d i c a t e d :?.lac c t e y warited ou tsca r -d ing c la ixs assessed b e f o r e ,r,ey wo-ld Lec p rope r t i e s t o new t e c a x t s . I f this ?-ad xo t been agreed :?-eFL :?-ere ay LaCve bee> ar. ixpac t o r :he homeless s e r v i c e . c.
e - - -
2.2.2 PERCENTAGE OF HOUSEHOLDS IN RECEIPT OF HB BY DISTRICT (30.09.99)
70
e 50
m = CO
30
0,
5 50
.L 0
- 8 20
&? '0
Q, K
0 Dstrct North Cstrct Central k s : r i c t South
229
Gross administration cost per case NLC Target 1999/2000 70 of HB applications processed in 14 days
, . . Ser-eir'its performarce had decl i r_ed due t o problens WIZT: =.-.,e T-ex . - . compcLer systep. p a r t i c c l a r l y i n Quarter 1 ( A p r - 2 ~ 9 9 ) . x e t i n so7.e a r eas , bu: performance f o r QLar:er 2 (ZLl-Seg 9 9 ) ?-as improved cozgared :o lasz qdarcer.
Targezs are s t i -1 not 5eiF.g
m h ;*.e i n t r o & ~ c z i o n of t h e new systew rernaizs a t.og p r i o r i t y azd resources will c o ~ t i n u e z o be deployed t o minimise further Cisr~ptior, t o :he s e r v i c e .
230
District Total Allocations '/' 4 - 6 weeks
NORTH 111 2s" 3
CENTRAL 313 - / 0
SOUTH 528 29% N.L.C. 955 28.1 o/o
7 "0
8
YO Over 6 Weeks
11.3"o 33% 3 6 '/o
32.196
3. VOID PROPERTIES
NORTH CENTRAL
3.1 OPERATIONAL OBJECTIVE - To minimise void periods
Projection 74,943 0.69
6 0 6 3 6 1.94
3.2 PERFORMANCE INDICATORS
SOUTH N.L.C.
3.2.1 '/o OF STOCK VACANT
1,013,171 2.13 1,691,925 1.89
NLC NLC Target 1999/2000 Scottish Office Limit
3.2.2 VOIDS AS A To OF TOTAL STOCK BY DISTRICT - 30.09.99
1.95% 1.55% 2.5%
1
District North District Central District South
3.2.3 '/o OF ALLOCATIONS IN EXCESS OF 6 WEEKS FROM DATE OF TERMINATION 01.07.99 - 30.09.99
Syscer dox--tirr?e ar.6 goor pe r fo rmazce 35 C o n s ~ r . x ~ l o z Serv i ces rneazs that vold g e r i c d s a r e hiaher. X:?-ough t a r g e t s a r e sti-- r o z bei;lg y.ez, t ' re ge r fo rxance c o q a r e d zo l a sz q a a r t e r has ir.pro-Jec.
- -
3.2.4 RENT LOSS DUE TO VOIDS AS YO OF RENT DUE YEAR TO DATE - ACCOUNTS COMMISSION PERFORMAKCE INDICATOR
23 1 9
Band
0
District North District Central District South N.L.C.
10. I I \Cl I OO No. I 46 No. I 70
3.2.5
3.3
3.3.1
2 - 4 Lveeks 4 - 6 weeks > 6 weeks
TIME TAKEN TO RELET HOUSES - 01.07.99 - 30.09.99 ACCOUNTS COMMISSION PERFORMANCE INDICATOR
57 3s.200 1 2 23"o 135 2 5 9/0 262 27.4%
1 3 1 1 . 5 " ~ 104 1 3.' 0 190 36% 307 32.1%
-- 31 ?A'',. 27"" 152 29% 268 28.14'0
?.-o
District I THIS PERIOD I 1999/00 I I
BUDGETARY CONTROL INFORMATION
Period
RENT LOSS BUDGETARY CONTROL
Actual I Variance I Annual I Projected I Variance I Estimate Estimate
S 0 RTH 21,795 24,456 -2,661 57,179 91,730 -5,551 I CENTRAL SOUTH N.L.C.
I . iieducizg void rent loss is a rnajor priorizy. Lzpkasis coritini;es to be placed 3r, grocessing voids as qxic:kly as possible ir, order zo aligr. expenditure w i t h previously agreed budgets.
10
Performance Standard
Termination (Target 99/00 - 100'30) Succession to Tenancy (Target 99/00 - 100%) Transfer of Tenancy (Target 99/00 - 100%) Written Allocation
WAITING LISTS
District Sorth District Central District South N.L.C.
?,i> ~ I I Total ')o in Total 70 in Total / O m Total ~
target target target target I
99?.; 128 9 9 1.; 2s 1 9970 349 9994 738 j
~
01 .
- 1 OO".;, 7 9S0h 43 1009~0 19 9 9 010 67
90';;" 24 100'1.; 66 960/b 90 97% 180 I
360,i, 529 1 00YL 190 9 8910 1,268 98?0 2,287 I
OPEMTIONAL OBJECTIVE - To efficiently operate the council allocation policy
o 1 Jul-Sep 98 a t - C e C 98 Jan-k r 99 Arp-Jun 99 Jul-Sep 99
237
Standard District Sorth District Central
Total c . Total 5vi t'. , \ 1 n :
Applicant i ? L > ' 'L .11 s9 (<y 1.37 (Target 99/00 - 990'0)
(Target 99/00 - 9096)
l!
~ \ . i thiil
- Applicant housed 5(]"& .ig IOC"': i
15 HOMELESS PERSONS
District South N.L.C
O?! Total '30 Total within w i t h 8236 200 73% 126
43 1 73% 100 77?0
OPERATIONAL OBJECTIVE - To deal with homeless applicants in accordance with Scottish Office guidance and legislative provisions
Accommodation
LA Furnished (NLC Target 99/00 - 55 davs) B & B
0
PERFORMANCE INDICATORS
Number of FamiliesIAverage Length of Stay
District District District N.L.C North Central South
4 221 99 225 140 dzys 76 da),s 77 days 77 days
0 0 2 2
HOUSING STANDARDS 1999/2000
(NLC Target 99/00 - 9 davs)
(NLC Target 99# 00 - 53 davs) LA Un-Furnished
Applicant Investigation - all investigations concerning an applicant made under the Housing Act 1987 - Homeless provision will be completed in 28 days
E d a y s 1 15 days
119 days 1 119days 0 0 4
Applicant Referrals - all applicants considered to be in priority need will be referred for or occupy temporary accommodation/bed and breakfast within 5 working days of homeless decision
Applicant Housed - applicants assessed as being in priority need to be provided with accommodation w i t h 3 months after the priorih homeless decision
Districts Central and North based on manual system District South based on MDIS computerised system
5.2.2 AVERAGE LENGTH OF STAY IN TEMPORARY ACCOMMODATION ACCOUNTS COMMISSION PERFORMANCE INDICATOR
District figures are based on families who have left accommodation during the quarter. NLC figures are based on families in accommodation at the end of the quarter.
Jul-Sep 98 O c t - b C 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99
239 17
Noofjobs YO N o of YO in jobs
6. REPAIRS AND MAINTENANCE
Total Jobs Performance Target 99/00
6.1 OPERATIONAL OBJECTIVE - To effectively repair and maintain the council's housing stock utilising the available budget to maximise 'value for money'
r k g h t to Repair
5.2 PERFORMANCE INDICATORS
No of O/O No of Jobs outwith O/O Total Satisfactory Jobs timescale Jobs
3,459 l ooo /o 3,459
6.2.1 REPAIRS PERFORMANCE JULY - SEPTEMBER 1999 ACCOUNTS COMMISSION PERFORlMANCE INDICATORS (CATEGORY 1-4)
i Direct Issue Repairs XLC Target 99/00 - 45%
No of Direct Issue Repairs '/o of All Repairs Issued 55,569 I 4 0 010
The r e i a t i v e i y poor performance i n the first f i v e cacegories can Se explained by the changes and problems 5eir.g ewerie-ced by C o c s t r u c t i o n Services . P"ilough *A i. this problem conciZLes, the perfo-znance has s1iqh:ly improved co-zgared t o l a s t qdar te r .
District Area Office Number on % of Tenants on Scheme Scheme
<< t 9, - 7 YWth K;iisC.:i1 " U - r
YlcodiesbLi m / i z .:9.30 - j -.
Er CDC $9 ~ i .36 1
(a) Home Contents Insurance - Applicants submitting completed application fonns will be notified of their acceptance onto the scheme and the weekly amount payable in 5 working days.
Cei:tra! Coatbridge S o r t h Coatbridge South
Airdrie Sortii Airdrie South
1 . 3 2 I 3 1.59 1.383 33 99 1.375 23.5.; 1,lSJ I i '9 7s
8.2.2 TENANTS ON COUNCIL SCHEME AT 30.09.99
NORTH LANARKSHIRE COUNCIL - PERFORMANCE TARGET 1999/2000 - 15,000
247 25
Payment Facility No of
9. RENT COLLECTION
% Performance
9.1 OPERATIONAL OBJECTIVE - To minimise the use of the expensive post office giro facility and increase the use of direct debit, standing orders and municipal banks
14.1 OPERATIONAL OBJECTIVE - Maintain and enhance a pleasant, peaceful environment which improves the quality of life for all members of the local community
4 / 'i [J(?:;,b f 100%
loci; !> 3 1000~0 - 7 1009b 4
31':o 98 99'" 363 9890 212 987'0 673
?)7",;; 61 100'0 732 964b 180 98Yo 533
14.2 STANDARDS 1999/2000
Decrees obtained hiumber enforced Reason for Eviction
(a) Mutual Exchanges - all investigations required for a mutual exchange to be complete and decision given to e x c h a n p g requests in 20 days
6 76 11,; 1,121 - 3 12 15 32
S :enL d r r e 3 x 1 Ren: '?nears Rent arrears 30 rent arrears
(b) Sub-Letting - decision on tenant requests to sublet their tenancy given in 13 days
(c) Lodgers - decision on request for tenants to take in lodgers to be given in 15 days
(d) Conducting a Business - request to conduct a business from a council house to be decided upon in 15 days
(e) House Sales Enquiries - all house sale enquiries, including feu superiors requests and requests to check house sales plans to be undertaken in 10 days
(t? Alterations and Improvements - decisions will be given in 15 working days
14.3 EVICTIONS
I i 1 District Sor th District 1 District South NLC I Central
1 illegal occupancy 1 breach of tenancy I
1 ComDlaints resuonded to in 20 davs I 29 I
Performance Standard District North District Central District South