TNSQM_BusinessObjectsInstallationAndConfiguration_GuideV1.1

5/26/2018 TNSQM_BusinessObjectsInstallationAndConfiguration_GuideV1.1 - slidepd...

http:///reader/full/tnsqmbusinessobjectsinstallationandconfigurationguidev1SC2

IBM

NetcoolService Quality Manager

Version 4.1.1

BusinessObjects Installation and Configuration Guide


http:///reader/full/tnsqmbusinessobjectsinstallationandconfigurationguidev1

Note:Before using this information and the product it supports, read the information inNoticeson page 117.

This edition applies to version 4, release 1, modification 1 of IBM Tivoli Netcool Service QualityManager and to all subsequent releases and modifications until otherwise indicated in neweditions.

Copyright International Business Machines Corporation, 2002, 2008. All rights reserved.US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADPSchedule Contract with IBM Corp.



Updated: 2008-06-20

BOICG Page iii

TIVOLINETCOOLSQM BUSINESSOBJECTSINSTALLATIONANDCONFIGURATIONGUIDE

Contents

1 About This Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Required Skills and Knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Document Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

User Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Viewing the SQM Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Accessing Publications Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 BusinessObjects 6.5 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Hardware Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Server Hardware Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Client Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Installation and Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

3 BusinessObjects 6.5 Windows Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Windows 2003 Configuration for BusinessObjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Creating BusinessObjects Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Granting BusinessObjects User Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting Up Service for BusinessObjects 6.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4 BusinessObjects 6.5 Oracle 10g Database Client Installation and Configuration . . . . 15

Oracle Database Client Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Oracle Database Client Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Functionality Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

5 BusinessObjects 6.5 Client Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19BusinessObjects 6.5 Administrators Client Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting Up the BusinessObjects Supervisor and Security Domain KEY . . . . . . . . . . 24

BusinessObjects 6.5 Users Client Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

BusinessObjects Configuration (BOMain Key) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6 BusinessObjects 6.5 Third Party Tools Installation and Configuration . . . . . . . . . . . . . 31

Installing and Configuring Third Party Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Starting Apache and Tomcat Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

7 BusinessObjects 6.5 Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

BusinessObjects 6.5 Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

8 BusinessObjects 6.5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

BusinessObjects Configuration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39BusinessObjects Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Distributed COM Configuration Properties Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 45

BusinessObjects Server Post Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Post Administrator Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Applying sawebi.war File to the BusinessObjects Server . . . . . . . . . . . . . . . . . . . . . . 51

Starting the BusinessObjects Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Launching the wijsp and wiadmin URLs and the Administration Console . . . . . . . . . 58




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Creating a BroadCast Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Starting the BroadCast Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Recommended Settings for the Administration Console . . . . . . . . . . . . . . . . . . . . . . .60

Setting up Working in Drill Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

9 Creating a BusinessObjects 6.5 User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Choosing a User Management Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

BusinessObjects Users with No Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Installing the Report User Synchronisation Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Configuration Information Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

BusinessObjects Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Application Server Properties Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Installation Files Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Configuring the Report User Synchronization Service . . . . . . . . . . . . . . . . . . . . . . . .68

Starting and Stopping the BusinessObjects 6.5 Report User Synchronization Service. . 70

From Windows Component Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

From the Windows Start Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Assigning User Management Roles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Testing the New BusinessObjects User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

LDAP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

10 BusinessObjects 6.5 Deliverables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Extracting BusinessObjects Deliverables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Creating Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Applying LOV Files (List of values) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Adding Universes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

-sadb Connection Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Exporting a Universe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Adding Reports to the Repository Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Adding a Full Client Report Document to the Repository . . . . . . . . . . . . . . . . . . . . . . 87

Adding a Webi Report Document to the Repository Database . . . . . . . . . . . . . . . . . . 88Linking Webi Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Adding Templates to the Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Applying Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

BusinessObjects 6.5 Using Add-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

BusinessObjects 6.5 Applying Excel Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

BusinessObjects 6.5 Applying Logo Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

BusinessObjects 6.5 Making a Backup of Service Quality Manager . . . . . . . . . . . . . . . . 93

To Back Up Full Client Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Deleting Service Quality Manager Reports and Universes . . . . . . . . . . . . . . . . . . . . . . . .95

11 BusinessObjects XI System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Hardware Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Server Hardware Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99Client Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Installation and Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

12 BusinessObjects XI Client Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

BusinessObjects XI Client Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

13 BusinessObjects XI Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

BusinessObjects XI Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103



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14 BusinessObjects XI Authentication setup for TNSQM client users . . . . . . . . . . . . . . . 105

Authentication setup for TNSQM client users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

15 BusinessObjects XI Deliverables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

BusinessObjects XI Extracting BusinessObjects Deliverables . . . . . . . . . . . . . . . . . . . . 109

Copying the BusinessObjects Deliverable to the Local Administrator's PC . . . . . . . 109

BusinessObjects XI Applying LOV Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

BusinessObjects XI Adding Universes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Adding a Universe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Defining a new connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Exporting a Universe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

BusinessObjects XI Exporting Reports to the Repository Database . . . . . . . . . . . . . . . 111

Exporting a report to the repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Business Objects XI Creating and Applying Templates . . . . . . . . . . . . . . . . . . . . . . . . . 111

BusinessObjects XI Using Add-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

BusinessObjects XI Applying Excel Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

BusinessObjects XI Applying Logo Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Appendix A: Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Appendix B: Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Appendix C: Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121




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About This Documentation

1 About This DocumentationThisBusinessObjects Installation and Configuration Guideprovides information for the steps

required to install and configure the BusinessObjects server and client for use with Service

Quality Manager 4.1.1. This document supports both BusinessObjects 6.5 and XI. This

document is divided in to two parts:

BusinessObjects 6.5

BusinessObjects XI

This guide was last updated June 20, 2008 8:06 pm.

1.1 Audience

This guide is intended primarily for Product System Administrators to use when configuring

and installing the BusinessObjects Server Software.

Note:Service Quality Manager administrators should not, without prior consultation and agree-

ment from IBM, make any changes to the Index Organized tables or database schema. Changesto the Index Organized tables or database schema may result in corruption of data and failure of

the Service Quality Manager System. This applies to all releases of Service Quality Manager

using all versions of interfaces.





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1.2 Required Skills and Knowledge

This guide assumes you are familiar with the following:

WindowsTMoperating systems and Windows configuration

BusinessObjects Full Client

BusinessObjects Designer and Supervisor applications

BusinessObjects Configuration tool

BusinessObjects Broadcast Agent

LDAP Synchronization

Apache Server and Tomcat software

JavaDevelopment Kit

Oracle applications - Oracle 10g Client

1.3 Document Conventions

This document uses the typographical conventions shown in the following table:

Table 1: General Document Conventions

Format Examples Description

ALL

UPPERCASE

GPS

NULL

MYWEBSERVER

Acronyms, device names, logical

operators, registry keys, and some

data structures.

Underscore See Document Conventions For links within a document or to the

Internet. Note that TOC and index

links are not underscored. Color oftext is determined by browser set-

tings.

Bold Note: The busy hour determiner is... Heading text for Notes, Tips, and

Warnings.

SMALLCAPS The STOREDSQLdialog box...

...click VIEW...

In the main GUI window, select the FILEmenu, point to NEW, and then selectTRAFFICTEMPLATE.

Any text that appears on the GUI.

Italic Abusy houris...

A web server mustbe installed...

See the User Guide

New terms, emphasis, and book

titles.



Updated: 2008-06-20

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1.4 Document Structure

This guide is organized into the following chapters and appendices.

Monospace ./wminstall

$ cd /cdrom/cdrom0

/xml/dict http://java.sun.com/products/

addmsc.sh

core.spec

Type OKto continue.

Code text, command line text, paths,

scripts, and file names.

Text written in the body of a para-

graph that the user is expected to

enter.

Monospace

Bold[root] # pkginfo | grep -i perl

system Perl5 On-Line Manual Pages

system Perl 5.005_03 (POD Documen-

tation)

system Perl 5.005_03

For contrast in a code example to

show lines the user is expected to

enter.

# cd Used in code examples: command-line variables that you replace with a

real name or value. These are alwaysmarked with arrow brackets.

[square

bracket]

log-archiver.sh [-i][-w][-t] Used in code examples: indicates

options.

Chapter Description

Part 1

BusinessObjects 6.5 System Overview Describes the Server hardware specification.

BusinessObjects 6.5 Windows Configuration Describes the Windows 2003 configuration for Busi-

nessObjects.

BusinessObjects 6.5 Oracle 10g Database Cli-

ent Installation and Configuration

Describes the Oracle 10g Client installation and con-

figuration.

BusinessObjects 6.5 Client Installation BusinessObjects client installation.

BusinessObjects 6.5 Third Party Tools Instal-

lation and Configuration

Describes the installation and configuration of thirdparty tools.

Provides procedures for starting Tomcat and Apacheservices.

BusinessObjects 6.5 Server Installation Describes BusinessObjects Server installation.

BusinessObjects 6.5 Configuration Describes BusinessObjects configuration.

Creating a BusinessObjects 6.5 User Describes BusinessObjects user management.

BusinessObjects 6.5 Deliverables Describes making BusinessObjects deliverables avail-

able.

Table 1: General Document Conventions (Continued)

Format Examples Description





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1.5 User Publications

The following user publications are provided with the Service Quality Manager 4.1.1 software

in Adobe PDF and HTML formats.

Part 2

BusinessObjects XI System Overview Describes the Server hardware specification.

BusinessObjects XI Client Installation BusinessObjects client installation.BusinessObjects XI Server Installation Describes BusinessObjects Server installation.

BusinessObjects XI Authentication setup for

TNSQM client users

Enabling LDAP authentication against the

TNSQM directory server

BusinessObjects XI Deliverables Describes making BusinessObjects deliverables avail-

able.

Table 2: Service Quality Manager User Documentation

Document Description

Release Notes Provides information on the Service Quality Manager 4.1.1

release contents, platform requirements, installation and

upgrade procedures, and known issues.

Configuration Guide Describes SLA Provisioning (Parties, SLAs, and SLA Tem-

plates applications) and SQM Provisioning (Services Resources,

KQI Models and Service Models applications) in Service Qual-

ity Manager.

Monitoring Guide Describes Monitoring (SLA Monitor, KQI Analyzer, Alarm

Monitor, Audit Manager and SLA Webview applications) inService Quality Manager.

CEM Monitoring Guide Describes how to use and monitor the Customer Experience

Management feature in Service Quality Manager.

CEM Provisioning Guide Provides information for provisioning the Customer Experience

Management system.

Solaris Server Installation

Guide

Describes how to install the Service Quality Manager Server

system on Solaris.

Client Installation Guide Describes how to install the Service Quality Manager Client.

AIX Server Installation Guide Describes how to install the Service Quality Manager Server

system on AIX.

Chapter Description



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1.5.1 Viewing the SQM Online Help

You can view Service Quality Manager online help by clicking the ONLINEHELPtab on the

Service Quality Manager Client. This tab is accessible from all Service Quality Managerapplications on the Service Quality Manager Client. You can also access links for context-

sensitive help.

Solaris System Administration

GuideProvides an overview of the Solaris Service Quality Manager

administrative tasks including instructions on how to complete

the following tasks:

Starting and stopping Service Quality Manager.

Running batch processes such as archiving trace files and logfiles.

Backing up and restoring the system.

AIX System Administration

GuideProvides an overview of the AIX Service Quality Manager

administrative tasks including instructions on how to complete

the following tasks:

Starting and stopping Service Quality Manager.

Running batch processes such as archiving trace files and logfiles.

Backing up and restoring the system.Upgrade Guide Details how to upgrade from one Service Quality Manager ver-

sion to another.

Business Objects Installation

and Configuration Guide

Provides information on the steps required to install and config-

ure the Business Objects Server and Client for use with Service

Quality Manager.

Service Quality Manager Ser-

vice Solution Installation Guide

Details the generic steps required to install any Service Quality

Manager Service Solution including CEM GPRS.

CEM GPRS Service Solution

Interface Control Guide

Details the CEM GPRS Service Solution input interface.

CEM GPRS Service Solution

Overview Guide

Provides an overview of the CEM GPRS Service Solution Prod-

uct architecture.

Service Quality Manager Core

Online Help

Provides information and procedures for using Service Quality

Manager client applications.

Customer Experience Manage-

ment Online Help

Describes how to use and monitor the Customer Experience

Management feature in Service Quality Manager.

SLA Webview Online Help Describes how to use and monitor the SLA Webview feature in

Service Quality Manager.

Table 2: Service Quality Manager User Documentation (Continued)

Document Description





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1.5.2 Accessing Publications Online

You can view the Tivoli Network Management documentation on the Web by accessing the

Tivoli Software Information Center at: http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/

index.jsp.

To view the books of the Service Quality Manager library, clickNetcool Service Quality

Management Products.



PART 1

BusinessObjects 6.5



Updated: 2008-06-20

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BusinessObjects 6.5 System Overview

2 BusinessObjects 6.5 SystemOverview

This chapter details the minimum server and client hardware specifications, and gives an

overview of the installation and configuration process.

2.1 Hardware Specification

This guides assumes that the platform is an IBM compatible PC.

2.1.1 Server Hardware Specification

The minimum PC specifications are:

2 * 2GHz CPU

40 GB Hard Drive

4 GB RAM

As part of the BusinessObjects Server installation, you will have to install the following:

Oracle 10g. This allows BusinessObjects to communicate with your Oracle databases.

Apache, Tomcat Server Software and JDK.

2.1.2 Client Hardware Specifications

User

The guide assumes that the platform is an IBM compatible PC.

The minimum PC specifications are:

1.5Ghz Pentium III processor equivalent. 2.5GB of available disk space for the BusinessObjects and Oracle software.

256MB RAM

The PC should also have Windows XP or Windows 2003 installed.




BusinessObjects 6.5 System Overview

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As part of the BusinessObjects installation, you will have to install the Oracle middleware and

Net Manager. This allows BusinessObjects to communicate with your Oracle databases.

Administrator user

This document assumes that the platform is an IBM compatible PC.

The minimum PC specification should consist of:

1 600Mhz Processor

1 10GB Hard Drive

256MB RAM

The PC should also have MicrosoftTMWindows 98/NT4 (Sp5)/2000/XP installed.

As part of the BusinessObjects installation, you will have to install the Oracle middleware and

Net Manager. This allows BusinessObjects to communicate with your Oracle databases.

2.2 Installation and Configuration Overview

A number of tasks are involved in installing and configuring BusinessObjects for use with

Service Quality Manager. The following list outlines the main tasks, in order:

Windows Configuration for BusinessObjects

Oracle 10g Database client installation and configuration

BusinessObjects Client installation

Third party tools installation and configuration

BusinessObjects server installation

BusinessObjects configuration

Creating a BusinessObjects user

BusinessObjects Deliverables - adding SQM client reports, universes, etc., to the

BusinessObjects repository.



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BusinessObjects 6.5 Windows Configuration

3 BusinessObjects 6.5 WindowsConfiguration

3.1 Windows 2003 Configuration for BusinessObjects

The following procedures are required to create and set up a dedicated BusinessObjects user

with rights to act as part of the operating system and to set up a service.

The BusinessObjects Server software suite requires specific user accounts and rights to be set

up so the BusinessObjects user has the rights to act as part of the operating system and log on as

a service.

3.1.1 Creating BusinessObjects Users

This procedure details the creation of a dedicated BusinessObjects user, namely boadmin.

To create the BusinessObjects user, complete the following:

1. SelectSTART=>CONTROLPANEL=>ADMINISTRATIVETOOLS=> COMPUTER

MANAGEMENT.2. From this window, select SYSTEMTOOLS=>LOCALUSERSANDGROUPSand right click the

Usersdirectory.

3. Select the NEWUSERoption from the menu list.

You are prompted with a NEWUSERwindow, asking you to fill out a USERNAME, FULLNAME, DESCRIPTIONandPASSWORDas described in the example below. By default theUSERCANNOTCHANGEPASSWORDand PASSWORDNEVEREXPIREScheck boxes are notenabled.

4. Select USERMUSTCHANGEPASSWORDATNEXTLOGONand then select the USERCANNOTCHANGEPASSWORDand PASSWORDNEVEREXPIREScheckboxes.

Your NEWUSERwindow should now look similar to Figure 1.

5. When you are finished creating the user, click CREATEand CLOSE.

The user is now created.





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Figure 1: New User

6. After the user is created, right-click the new user and selectPROPERTIESfrom the menu list.

7. Click the MEMBEROFtab. If the group ADMINISTRATORSis not there, click the ADDand click ADVANCED.

8. In the SELECTGROUPwindow, click FINDNOW.

Note:In the Search results section Administratorsshould be listed under NAME(RDN).

9. Double-click Administratorsand select OK.

10. ClickAPPLY.

It should now be possible to see users and administrators as part of the boadmin properties.



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3.1.2 Granting BusinessObjects User Permissions

This procedure details the steps to follow when setting up the operating system policies for

BusinessObjects.

Complete the following:

1. SelectSTART=>CONTROLPANEL=>ADMINISTRATIVETOOLS=>LOCALSECURITYPOLICY.

2. Expand the LOCALPOLICIEStab and click the USERRIGHTSASSIGNMENTdirectory.

A number of policies are listed here.

3. From the list of policies highlight the POLICYACTas part of the operating system, right-click and select PROPERTIES.

You are then prompted with a window called LOCALSECURITYSETTING.

4. Click the ADDUSERORGROUP.

You are now prompted with a SELECTUSERSORGROUPSwindow.

5. In the SELECTUSERSORGROUPSwindow click ADVANCED.

6. In the next window click FINDNOW.

In the SEARCHRESULTSsection, boadminshould now be listed under NAME(RDN).

7. Double click boadminand select OK.

In the SELECTUSERSORGROUPSwindow boadminshould be listed.

8. Click OKon this window.

9. Click APPLYon the LOCALSECURITYSETTINGwindow.

You should now see the user boadminacting as part of the operating system.

3.1.3 Setting Up Service for BusinessObjects 6.5

Note:This section applies to BusinessObjects 6.5 only. For BusinessObjects XI, this procedure

is accomplished as part of the main installation.

Use the following procedure to grant the BusinessObjects user permissions to log on as a

service.

Complete the following:1. In the LOCALSECURITYSETTINGSwindow, select LOGONASASERVICEfrom the different

policies listed.

2. Right-click and select PROPERTIES.

You are prompted with a window called LOCALSECURITYSETTING.

3. Click ADDUSERORGROUP.





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You are then prompted with a SELECTUSERSORGROUPSwindow.

4. In the SELECTUSERSORGROUPSwindow, click ADVANCED.

5. In the next window click FINDNOW.

In the SEARCHRESULTSsection, boadminshould now be listed under NAME(RDN).6. Double-click the boadminuser that was set up in the Creating BusinessObjects Userson

page 11.

7. Click OKon this window and click APPLYon the LOCALSECURITYSETTINGwindow.

You should now see the boadminuser listed under the SECURITYSETTINGheading.



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BusinessObjects 6.5 Oracle 10g Database Client Installation and Configuration

4 BusinessObjects 6.5 Oracle 10gDatabase Client Installation andConfiguration

The prerequisites for installing the Oracle Database Client software are:

Administrator privileges on each users PC.

The administrator user needs to note the username and password for the repository and

sadbconnections.

The Service Quality Manager Server should be set up with the following databases:

Service Quality Manager (sadb)

Repository (repos)

4.1 Oracle Database Client Installation

To install the Oracle Database Client, complete the following: Complete steps 1 to 12 of theProcedure for Installing Oracle Database Clientin chapter

3 of theOracle Database Client Installation Guide. Use the following URL to access

this guide:

http://download.oracle.com/docs/cd/B19306_01/install.102/b14312.pdf

Note:In step 5 of theProcedure for Installing Oracle Database Client, select RUNTIMEasthe installation type in theSELECTINSTALLATIONTYPEwindow.

4.2 Oracle Database Client Configuration

To configure the Oracle Database Client, complete the following:

1. Click CANCELon the ORACLENETCONFIGURATIONASSISTANT: WELCOMEwindow.

An ORACLENETCONFIGURATIONASSISTANTwindow is displayed asking to exit the tool.

2. Click YESand click OKon the resulting error window.
http://download.oracle.com/docs/cd/B19306_01/install.102/b14312.pdfhttp://download.oracle.com/docs/cd/B19306_01/install.102/b14312.pdf





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3. Click EXITon the ORACLEUNIVERSALINSTALLER: CONFIGURATIONTOOLSwindow.

A dialog window is displayed asking: "DOYOUWANTTOEXIT?".

4. Click YESto exit.

5. To create remote connections launch the Net Manager application by selecting:

START=>PROGRAMS=>ORACLE- ORACLIENT10G_HOMEX=>CONFIGURATIONANDMIGRATION=> TOOLS=>NETMANAGER.

The ORACLENETMANAGERapplication is now open.

Note:The following steps must be performed for each remote connection that needs to be

setup: Repos and Service Quality Manager database connections.

6. Expand the menu option LOCALand highlight SERVICENAMING.

7. Click the EDITdrop-down menu from the toolbar and select CREATE.8. In the NETSERVICENAMEwindow, enter your -and click NEXT.

-denotes the name of the machine and the name of the database.

9. In the NETWORKPROTOCOLwindow, the Internet Protocol (TCP/IP) is defaulted; this iscorrect. Click NEXT.

10. In the HOSTNAME, enter the correct name of the Host Name where the DB SID exists.

11. Leave the port number at the default 1521 and click NEXT.

12. In the SERVICENAME, enter the correct DB SID and click NEXT.

13. Click TEST.

The initial test will fail due to an incorrect username and password.

14. Click the CHANGELOGINbutton and enter the appropriate username and password for yournew remote connection and ClickOK.

15. Click TESTto complete the test.

A message with the text: "THECONNECTIONTESTWASSUCCESSFUL." is displayed.

16. Click CLOSEwhen complete.

17. To save the newly created connection select FILE=> SAVENETWORKCONFIGURATIONfrom the toolbar.

18. Exit the ORACLENETMANAGERtool by selecting FILE=>EXITfrom the toolbar.



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4.3 Functionality Test

To complete the functionality test, follow these steps:

1. Select START=>PROGRAMS=>ORACLE- ORACLIENT10G_HOMEX=>APPLICATION

DEVELOPMENT=>SQLPLUS.

2. Enter the username, password and the service name you specified above.

If you get an error, check you have followed the instructions above and ensure the username

and password are correct.

3. Exit the ORACLESQL*PLUStool by selecting FILE=>EXITfrom the toolbar.





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BusinessObjects 6.5 Client Installation

5 BusinessObjects 6.5 ClientInstallation

The prerequisites needed for the Business Objects Client Installation are:

Administrator privileges on each users PC.

The BusinessObjects License file must be made available.

5.1 BusinessObjects 6.5 Administrators Client Installation

Note: The exact appearance of the install wizard screens may differ from those shown in the

figures below, depending on the user's operating system and BusinessObjects version.

To Install BusinessObjects Client from a Central Location

Complete the following

1. Create a new directory in a shared location.

2. Copy the contents of each BusinessObjects CDs to the newly created directory.

3. Execute the setup.exefile.

4. Follow the instructions from the CHOOSESETUPLANGUAGEwindow, Step 3in the ToInstall BusinessObjects Client from the BusinessObjects CDsprocedure.

To Install BusinessObjects Client from the BusinessObjects CDs


1. Insert the BusinessObjects 6.5 CD 1 into the designated BusinessObjects client PC.

Note:If the installation GUI does not automatically appear, open Windows Explorer and navi-

gate to the CD Drive on the PC. Execute the file called setup.exe. This will bypass the WEL-COMEwindow and goes straight to the CHOOSESETUPLANGUAGEwindow.





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2. In the WELCOMETOBUSINESSOBJECTS6.5window: Click INSTALLPRODUCTSto beginthe installation process.

Figure 2: Welcome to BusinessObjects 6.5

3. In the CHOOSESETUPLANGUAGEwindow, select ENGLISHor the preferred language to

continue.

4. In the WELCOMETOTHEINSTALLATIONWIZARDFORBUSINESSOBJECTS6window, clickNEXTto begin.

5. In the LICENSEAGREEMENTwindow, you are prompted to accept the License Agreement.Read through the License Agreement and click I ACCEPTTHETERMSINTHELICENSEAGREEMENT

6. Click NEXT.

7. In the INSTALLATIONNOTESwindow, read through the installation notes and click NEXT.

8. In the LICENSEFILESFOLDERwindow, enter the location of the permanent license for the

BusinessObjects Enterprise 6 software suite.You can obtain this license from the System Administrator. For ease of updates locate the

license in a shared directory or a directory of the user's choice:

Select CHANGEon the LICENSEFILESFOLDERwindow and point to the license file.

Locate the license file and click OKon the CHANGELICENSEFILESFOLDER.



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Click 'CHECKLICENSE' to ensure the different licenses are valid and no license orexpired license exist.

Click OKon the LICENSERIGHTSSUMMARY.

Click NEXT.

9. In the USERINFORMATIONwindow, Enter the USERNAMEand ORGANIZATIONrequired.Select the option ANYONEWHOUSESTHISCOMPUTER(ALLUSERS).

10. Click NEXT.

Figure 3: BusinessObjects 6 - Installation Wizard - User Information





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11. In the LANGUAGETOINSTALLwindow, select the preferred language for the installation.

12. In the INSTALLATIONTYPEwindow, select the CUSTOMINSTALLATIONoption.

13. Click NEXTto continue.

Figure 4: BusinessObjects 6 - Installation Wizard - Installation Type

14. In the CUSTOMSETUPwindow, the installation settings can be reviewed at this point.

Ensure that all required applications are enabled. A normal user will require

BusinessObjects under Desktop Products. An administrator will additionally require

Designer and Supervisor under Administration Products.




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Figure 5: BusinessObjects 6 - Installation Wizard - Custom Setup

16. In the CONFIGUREFOLDERSwindow, click NEXTif the location of the Local and Sharedkey files is acceptable.

17. In the READYTOINSTALLTHEPROGRAMwindow, click INSTALLto begin the installation.

This may take several minutes.18. At the PLEASEINSERTTHEDISK: 2prompt, Insert BusinessObjects 6.5 CD 2 and click OK.

19. At the PLEASEINSERTTHEDISK: 3prompt, Insert BusinessObjects 6.5 CD 3 and click OK.

20. In the INSTALLATIONWIZARDCOMPLETEDwindow, when the installation is complete,click FINISH.





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Figure 6: BusinessObjects 6 - Installation Wizard - Installation Wizard Completed

Refer to the appropriate BusinessObjects documentation for more detailed information on

installing the BusinessObjects client. BusinessObjects documentation can be found at:

http://support.businessobjects.com/documentation/product_guides/

5.1.1 Setting Up the BusinessObjects Supervisor and Security Domain

KEY

1. Login to BusinessObjects SuperVisor as the General Supervisor on the Administration PC

by selecting:

START=>PROGRAMS=>BUSINESSOBJECTS=>SUPERVISOR6.5.

2. Select theADMINbutton.
http://support.businessobjects.com/documentation/product_guides/http://support.businessobjects.com/documentation/product_guides/



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Figure 7: User Identification

3. In the WELCOMETOADMINISTRATIONSETUPwindow, click BEGINto begin the creationof the bomain key file.

4. In the CHOOSESETUPCONFIGURATIONwindow, select the RUNADEFAULTINSTALLATIONoption.

5. Click NEXT.

6. In the DEFINETHEGENERALSUPERVISORwindow, enter the SUPERVISORNAME,SUPERVISORPASSWORDand COMPANYNAME.





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Figure 8: Administration Setup Wizard - Step 2/5 - Define the General Supervisor

7. In the DEFINETHEREPOSITORYCONNECTIONwindow, select SETUPto define the databaseconnection.

8. DEFINEANEWCONNECTIONdialog is displayed, click NEXT.

9. In the DATABASEMIDDLEWARESELECTIONwindow, double-click ORACLEand thendouble click ORACLE10. Select ORACLECLIENTas shown in Figure 9and click NEXT.

Figure 9: Define a new connection - Database Middleware Selection



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10. In the ORACLECLIENTwindow, the connection to the repository database can be defined.The repository database is the reposdatabase that is located on the Service Quality

Manager database Server.

11. Click NEXT.

Figure 10: Define a new connection - Login Parameters

12. In the PERFORMATESTwindow, to verify that the login parameters are correct, click TESTCONNECTION.

If successful, a message with the text:THESERVERISRESPONDINGis displayed.

13. Click NEXT.

Note:If not successful then a message with the text: THESERVERISNOTRESPONDINGis dis-played. Double-check the login parameters again to ensure that the entries are correct.

14. In the ADVANCEDPARAMETERSwindow, by default each parameter is setup correctly,click NEXTto continue.





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Figure 11: Define a new connection - Advanced Parameters

15. In the CUSTOMPARAMETERSwindow, the following parameters are correct by default.Click FINISHto complete the definition of the Oracle Client Connection.



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Figure 12: Define a new connection - Custom Parameters

16. Click NEXTon the ADMINISTRATIONSETUPWIZARD.

17. In the BUILDTHEREPOSITORYwindow, click NEXTto start building the repository.

This will take a few minutes to complete.

18. When the reposis built a CONGRATULATIONSmessage is displayed. Click NEXTtocontinue.

19. In the REPOSITORYACCESSwindow, thebomain.keyfile will now be created. The locationof the key file in the LocDatadirectory is correct by default. The name for the key file must

be bomain. Click NEXT.

Note:Distribute the newly created bomain.keyfile to all BusinessObjects users who wish

to use Full Client Reports. BusinessObjects users must put the bomain.key file into the

locDatadirectory on their machines and make sure that they have the correct oracle

connections set up on their machines. The locDatadirectory is located on a user's PC as

follows:

\Program Files\BusinessObjects\BusinessObjects Enterprise

6\locData

denotes the location where BusinessObjects is installed.





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20. In the REPOSITORYACCESSwindow, the supervisor user and the bomain.key file are createdsuccessfully. Click FINISH.

After the bomain key has been successfully created, close the Supervisor Application by

selecting FILE=>EXIT.

5.2 BusinessObjects 6.5 Users Client Installation

Follow the instructions given in BusinessObjects 6.5 Administrators Client Installationon page

19, to install the BusinessObjects client for a user.

5.2.1 BusinessObjects Configuration (BOMain Key)

The BusinessObjects Client will have to obtain the bomain key for the Service Quality Manager

database from the BusinessObjects administrator.

Copy this key to the BusinessObjects LocDatadirectory on the Client PC that is located in the

following directory:

Program Files\BusinessObjects\BusinessObjects Enterprise

6\LocData

denotes the location where the BusinessObjects are installed.

The Client PC is now able to view Service Quality Manager reports.



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BusinessObjects 6.5 Third Party Tools Installation and Configuration

6 BusinessObjects 6.5 Third PartyTools Installation andConfiguration

This procedures in this chapter detail the installation of the following third party tools:

Apache HTTP Server Software.

Java Development Kit 1.4.2 (JDK 1.4.2).

Apache Tomcat Software.

6.1 Installing and Configuring Third Party Tools

Use the following procedure to install and configure the third party Apache, JDK, and Tomcat

applications.


1. Insert the BUSINESSOBJECTSENTERPRISE6.5 ADDINSFORWINDOWSCD into the CD-ROM drive.

2. Open Windows Explorer and navigate to the following directory:

CDROM:/ SetupApache2.0.46Tomcat4.1.30Jdk1.4.2_03

3. Execute the file called setup.exe.

4. In the WELCOMETOTHEINSTALLATIONWIZARDFORAPACHETOMCAT4.1 window,click NEXTto begin the install.

5. In the LICENSEAGREEMENTwindow, you are prompted to accept the License Agreement. .Read through the License Agreement and select I ACCEPTTHETERMSINTHELICENSEAGREEMENT.

6. Click NEXT.

In the CUSTOMSETUPwindow, the following applications are listed for installation:Apache, JDK, and Tomcat.

7. Click NEXTto begin the install.




BusinessObjects 6.5 Third Party Tools Installation and Configuration

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8. In the READYTOINSTALLTHEPROGRAM window, clickINSTALLto start the installationof the Apache, JDK and Tomcat applications.

9. After the installation is complete click FINISH.

Note:After the installation of these 3 applications, a directory called ThirdPartiesis created

in the following location:

\Program Files\BusinessObjects\ThirdParties.

denotes the location where the BusinessObjects Application is installed.

The required configuration for Apache or Tomcat is now complete, no additional configuration

is needed.

6.2 Starting Apache and Tomcat Services

Complete following procedure to start-up the Apache and Tomcat services and ensure the

processes are started correctly.

1. SelectSTART=>ADMINISTRATIVETOOLS=>SERVICES.

2. In the SERVICES(LOCAL) window, highlight the APACHE2 SERVICE.

3. Right-click and select START.

4. In the SERVICES(LOCAL)window, highlight the APACHETOMCAT4.1 SERVICE.


6. To verify the Apache and Tomcat services are all working properly, type the following

command in a dos window:

netstat -a

Ports 8009, 8080 and 8085 should be in a state of LISTENING.

7. To verify Apache is working enter the following URL and ensure it opens an Apache page.

http:// MACHINE-IP-ADDRESS:8085

8. To verify Tomcat is working enter the following URL and ensure it opens a Tomcat page.

http:// MACHINE-IP-ADDRESS:8080



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BusinessObjects 6.5 Server Installation

7 BusinessObjects 6.5 ServerInstallation

The prerequisites for a full installation of the BusinessObjects Server installation are the

following:

Administrator privileges on the Server Machine.

The BusinessObjects license file must readily available.

7.1 BusinessObjects 6.5 Server Installation

Use the following procedure to install the BusinessObjects Server.

1. Insert the BUSINESSOBJECTS6.5 CD 1into the CD-ROM drive of the BusinessObjectsServer.

Note: If the installation GUI does not automatically appear, open Windows Explorer and

navigate to the CD Drive on the PC. Execute the file called setup.exe. This will bypass

the WELCOMEwindow and moves straight to CHOOSESETUPLANGUAGE.

2. In the WELCOMETOBUSINESSOBJECTS6.5window, click INSTALLPRODUCTSto begin theinstallation process.





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Figure 13: Welcome to BusinessObjects 6.5

3. In the BUSINESSOBJECTSENTERPRISE6 BUSINESSINTELLIGENCEwindow, select ENGLISHor your preferred language to continue.

4. In the BUSINESSOBJECTSENTERPRISE6 BUSINESSINTELLIGENCEwindow, select INSTALL

PRODUCTS.

5. In the CHOOSESETUPLANGUAGEwindow, select ENGLISHor your preferred language tocontinue.

6. Click NEXTin the WELCOMETOTHEINSTALLATIONWIZARDFORBUSINESSOBJECTSENTERPRISE6 window.

7. In the LICENSEAGREEMENTwindow, you are prompted to accept the License Agreement.Read through the License Agreement and select I ACCEPTTHETERMSINTHELICENSEAGREEMENT.

8. Click NEXT.

9. In the INSTALLATIONNOTESwindow, read through the installation notes and click NEXT.10. In the LICENSEFILESFOLDERwindow, enter the location of your permanent license for the

BusinessObjects Enterprise 6 software suite.

This license should be obtained from your System Administrator. For ease of updates locate

the license in a shared directory or a directory of your choice.

11. Select change on the LICENSEFILESFOLDERGUI and point to the license file.



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12. Click CHECKLICENSEto ensure the license is valid.

13. Click NEXT.

Figure 14: BusinessObjects 6 - Installation Wizard - License files folder

14. In theU

SERI

NFORMATIONwindow, enter the user name and company required.

15. Select the optionANYONEWHOUSESTHISCOMPUTER(ALLUSERS)and click NEXT.





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Figure 15: BusinessObjects 6 - Installation Wizard - User Information

16. In the LANGUAGETOINSTALLwindow, select your preferred language for the installation.

17. In the INSTALLATIONTYPEwindow, select the CUSTOMINSTALLATIONoption and clickNEXT.



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Figure 16: BusinessObjects 6 - Installation Wizard - Installation Type

In the CONFIGUREFOLDERSwindow, the Local and Shared .key files are defaulted to theircorrect locations.


In the READYTOINSTALLTHEPROGRAMwindow, you can review your installationsettings at this point.

19. If you are happy with your settings clickINSTALL.

The installation will take several minutes.

20. In the PLEASEINSERTTHEDISK:2window, Insert BUSINESSOBJECTSENTERPRISE6.5 CD 2and click OK.

21. In the PLEASEINSERTTHEDISK:3window, insert BUSINESSOBJECTSENTERPRISE6.5 CD 3and click OK.

In the INSTALLATIONWIZARDCOMPLETEDwindow, when the installation is finished ensure

that the CONFIGURESERVERPRODUCTScheckbox is ticked.

Refer to the BusinessObjects 6.5 Installation and Configuration Guide for Windows, Running

the Installation for information on installing the BusinessObjects Server.

Links to BusinessObjects documentation can be found at:

http://support.businessobjects.com/documentation/default.asp
http://support.businessobjects.com/documentation/default.asphttp://support.businessobjects.com/documentation/default.asp





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BusinessObjects 6.5 Configuration

8 BusinessObjects 6.5 Configuration8.1 BusinessObjects Configuration Tool

The prerequisites required for the BusinessObjects Configuration Tool are:

The Apache and Tomcat services are stopped correctly.

Java 2 Runtime Environment is installed. Microsoft Active X is installed.

Complete the following steps to carry out a typical Cluster Management Configuration:

1. Launch the SERVICESwindow by selecting the following:

START=>ADMINISTRATIVETOOLS=>SERVICES.

2. In the SERVICES(LOCAL)window, highlight the APACHE2 SERVICE.

3. Right-click and select STOP.

4. In the SERVICES(LOCAL)window, highlight the APACHETOMCAT4.1 SERVICE.

5. Right-click and select STOP.

To create the necessary clusters:

6. Click NEXTin the WELCOMETOTHECONFIGURATIONTOOLwindow, this windowdetails the usage of the tool.

7. In the CONFIGURATIONOPTIONSwindow, select the option to complete a TYPICALconfiguration and highlight USINGJAVASERVERPAGES(JSP).

8. ClickNEXTto begin the configuration.





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Figure 17: BusinessObjects - Configuration Tool - Configuration Options

9. In the CLUSTERPREFERENCESwindow, enter in a meaningful Cluster name. By default mycluster exists.

10. Click NEXT.

11. In the CHOOSEORB PARAMETERSwindow, NODETYPEis defaulted to PRIMARY, which iscorrect. Ensure that the IP address is the IP Address of the BusinessObjects Server and the

TCP ports are free ports on this machine.

12. To test the ports availability click TESTPORTRANGE.

13. A dialog box should be displayed with the text informing the user: THEPORTSAREAVAILABLE. If this is the case, click OKand clickNEXT. If the ports are not available thenchange the TCP port by clicking on the up or down arrow until a TCP port becomes

available and click NEXT.



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Figure 18: BusinessObjects - Configuration Tool - Node

In the CONFIGURATIONINPROGRESSwindow, the configuration of the ORB will take a

few moments.

14. A dialog box should with the text informing the user: THEORB HASBEENSUCCESSFULLYCONFIGURED. Click OKon this dialog box.

In the CLUSTERMANAGEMENTwindow, by default the AUTOMATICAPPLICATIONSERVERDETECTIONis selected and the location of the server.xmlis correct.

15. Click NEXTto create the application Server instance.

After a few moments a dialog box should be displayed with the text: CONFIGURATIONWASSUCCESSFUL.

16. Click OKon this dialog box.





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Figure 19: BusinessObjects - Configuration Tool - Cluster Management

In the WEBSERVERINSTANCENAMEwindow, by default the AUTOMATICWEBSERVERDETECTIONis selected and the location of the httpd.confis correct. The WEBSITEORVIRTUALHOSTis set to MASTERWEBSERVER-0.0.0.0_8085, the default is correct.

17. Click NEXTto create the web Server instance.

18. Take note of the RESULTINGURL:.

After a few moments a dialog box should be displayed with the text informing the user the

CONFIGURATIONWASSUCCESSFUL.




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20. In the SERVICEPARAMETERSwindow, Enter the , name and password usedfor the account for starting the BusinessObjects Server into the Service GUI as shown

below.

denotes the name of the domain where the BusinessObjects Server resides.

21. Ensure WEBINTELLIGENCESERVICEand STARTAUTOMATICALLYare selected.

This step must be completed to ensure when remote terminal connection is used that the

BusinessObjects Server is not shut down when the connection is closed.

22. Uncheck the UNIVERSALDRILLTHROUGHSERVICEand OLAP CACHESERVICEoptions.

23. Click NEXT.

A dialog box should be displayed with text informing the user THESERVICEPARAMETERSHAVEBEENSUCCESSFULLYCONFIGURED.






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Figure 21: BusinessObjects - Configuration Tool - Service

In the CLUSTERMANAGEMENTwindow, when all of the cluster configuration is completedthe Cluster Management structure should resemble the layout in Figure 22.



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Figure 22: BusinessObjects - Configuration Tool - Cluster management

25. Click FINISH.Cluster management configuration is now complete.

8.2 BusinessObjects Configuration

8.2.1 Distributed COM Configuration Properties Settings

Complete the following procedure to set the Distributed COM configuration properties.

1. From the start menu select START=>RUN.

2. In the run dialog, enter dcomcnfg.

The Component Services window is displayed.

3. Browse down to the DCOM Config directory by selecting COMPONENTSERVICES=>COMPUTERS=>MYCOMPUTER=>DCOM CONFIGand highlightBUSINESSOBJECTS.DOCUMENT.

4. Right click and select PROPERTIES.

The BUSINESSOBJECTSDOCUMENTPROPERTIESwindow is now opened.





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Figure 23: Component Services

Adding the boadmin User to the Security Window


1. Click the LOCATIONtab in the BUSINESSOBJECTS.DOCUMENTPROPERTIESwindow.

By default the Run application on this computer option is selected.

2. Ensure that this option is selected, if it is not selected, select this option.



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Figure 24: BusinessObjects.Document Properties - Location Tab

3. Click the SECURITYtab in the BUSINESSOBJECTS.DOCUMENTPROPERTIESwindow.

By default the boadminuser is not added to the LAUNCHANDACTIVATIONPERMISSIONS,ACCESSPERMISSIONS, or CONFIGURATIONPERMISSIONS. To add the boadminuser, theCUSTOMIZEoption needs to be selected for each of the permissions types.

4. To add the boadmin user to the Launch Permissions click EDIT.

The LAUNCHPERMISSIONwindow is now displayed.





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Figure 25: BusinessObjects.Document Properties - Security Tab

5. Click ADDto launch the SELECTUSERS, COMPUTERSORGROUPSwindow.

6. Click the ADVANCEDbutton.

This launches a second SELECTUSERS, COMPUTERSORGROUPSwindow.

7. In the second SELECTUSERS, COMPUTERSORGROUPSclick FINDNOW.

In the SEARCHRESULTSwindow you should see the boadmin user listed.

8. Highlight this user and click OK.

The boadminuser should now be listed in the first SELECTUSERS, COMPUTERSORGROUPSwindow.

9. Click OKto add theboadminuser to the SECURITYwindow.



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Setting Access and Configuration Permissions


1. In the PERMISSIONSFORBOADMINwindow, ensure that each permission option is ticked

underneath the ALLOWheading.2. Repeat steps 3-9 in the Adding the boadmin User to the Security Windowon page 46 for the

Access Permissions. I

3. In the PERMISSIONSFORBOADMINwindow, ensure that each permission option is tickedunderneath theALLOWheading.

4. Repeat steps 3-9 in the Adding the boadmin User to the Security Windowon page 46 for the

Configuration Permissions.

5. In the PERMISSIONSFORBOADMINwindow, ensure the FULLCONTROLoption and READoptions are both ticked underneath the ALLOWheading.

6. Click the IDENTITYtab of the BUSINESSOBJECTS.DOCUMENTPROPERTIESwindow.

7. Select the THISUSERoption.

8. Click BROWSEto locate the boadminuser.

This launches the SELECTUSERwindow.

9. In the SELECTUSERwindow click ADVANCED.

This launches a second THISUSERwindow.

10. Click FINDNOW.

11. Select the boadminuser from the resulting list in the SEARCHRESULTSwindow.

12. Click OK to add the boadmin user to the CHECKNAMESfield.





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Figure 26: BusinessObjects.Document Properties - Identity Tab

13. Click OK in the SELECTUSERwindow and click APPLYin the IDENTITYtab to add theboadminuser to the THISUSERentries.

14. Click OK to complete the Distributed Com configuration.



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8.2.2 BusinessObjects Server Post Installation

Ensure the BusinessObjects bomain key file has been created. Refer to Setting Up the

BusinessObjects Supervisor and Security Domain KEYon page 24

Note: Make sure that the Oracle connection names created on the Server are identical to those

used when the bomain key was created on the administrator Client PC.

8.2.3 Post Administrator Installation

Complete the following procedure to continue the BusinessObjects Server installation.

1. Copy the bomain.key from the following directory on the Administrator PC:

\ProgramFiles\BusinessObjects\BusinessObjects /

Enterprise 6\locData

to the following locations on the BusinessObjects Server:\Program Files\BusinessObjects\BusinessObjects Enterprise

6\locData

and

\Program Files\BusinessObjects\BusinessObjects Enterprise

6\nodes\$SERVERNAME\$CLUSTERNAME\locdata

CLUSTERNAMEis the name of the web cluster that was set up in the BusinessObjects

Configuration Tool.

2. Copy the sawebi.warfile from the BUSINESSOBJECTS_WEBICD to the following location:

\Thirdparties\Tomcat\Webapps

Note:The BUSINESSOBJECTS_WEBICD is provided with TNSQM.

8.2.4 Applying sawebi.war File to the BusinessObjects Server

Prerequisites required for the BusinessObjects Configuration Tool are:

Ensure Apache is stopped. Apache can be stopped by executing the following command:

START=>ALLPROGRAMS=>APACHEHTTP SERVER=>CONTROLAPACHESERVER=>STOP.

Ensure Tomcat is stopped. Tomcat can be stopped by executing the following command:START=>ALLPROGRAMS=>APACHETOMCAT4.1=>STOPTOMCAT

Use the following procedures to apply the sawebi.warfile to the BusinessObjects Server.





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Launching the BusinessObjects Configuration Tool


1. Select the following: START=>PROGRAMS=>BUSINESSOBJECTS=>CONFIGURATIONTOOL

6.5.2. In the WELCOMETOTHECONFIGURATIONTOOLwindow, the language selected by default

is english, if this is not the preferred language, select the appropriate language and click

NEXTto continue.

The WELCOMETOTHECONFIGURATIONTOOLwindow details the usage of the tool.

3. Click NEXT.

Creating the sawebi Instance


1. Highlight the CUSTOMAPPLICATIONoption in the CLUSTERMANAGEMENTwindow andfrom the drop-down menu, select CREATEANINSTANCE.




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3. In the INSTANCENAMEwindow, you are asked to provide a name for the new instance. Bydefault the instance name is myapplication. Instead of using the default use sawebi.


5. In the CLUSTERMANAGEMENTwindow, highlight the WEBSERVERunder the newly createdsawebi instance name.

6. From the drop-down menu, select ADDAVIRTUALDIRECTORY.


In the CHOOSEAWEBSERVERwindow, by default the CHOOSEAJSP ORASPand

AUTOMATICWEBSERVERDETECTIONsettings are correctly set up.8. Click NEXTto continue.

In the CONFIRMTHELOCATIONOFTHECONFIGURATIONFILEwindow, by default thehttpd.conffile is set to the correct location.






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In the CHOOSEAWEBINSTANCESERVERwindow, by default the WEBSITEORVIRTUALHOST:is set up correctly.

10. In the VIRTUALDIRECTORY:field enter sawebi. The sawebi.warfile needs to be selectedfor the RESOURCESFILEfield. Use the BROWSEbutton and navigate to where the

sawebi.warfile resides:

\Thirdparties\Tomcat\Webapps.

denotes which drive you have installed your BusinessObjects

applications.


A message box will be displayed with text to inform the user that the CONFIGURATIONWASSUCCESSFUL.


Adding a Web Application


1. In the CLUSTERMANAGEMENTwindow under the sawebiheading, highlight theAPPLICATIONSERVER.

2. From the drop-down menu, select ADDAWEBAPPLICATION.




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In the CHOOSEAWEBSERVERwindow, by default the CHOOSEAJSP ORASPandAUTOMATICWEBSERVERDETECTIONsettings are correctly set up.


In the CONFIRMTHELOCATIONOFTHECONFIGURATIONFILEwindow, by default theserver.xmlfile is set to the correct location.


6. In the CHOOSEANAPPLICATIONSERVERINSTANCEwindow, enter sawebi in the WEBAPPLICATIONfield.

7. Thesawebi.warfile needs to be selected for the WARFILEfield.

8. Use the BROWSEbutton and navigate to where the sawebi.warfile resides which is:

\Thirdparties\Tomcat\Webapps





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denotes where drive you installed your BusinessObjects applications.


A message box will be displayed with text to inform the user that the CONFIGURATIONWASSUCCESSFUL.


This completes the Configuration needed for the sawebi.warfile.

11. ClickFINISHto exit the Configuration Tool.

A dialog box is displayed with text asking the user: DOYOUWANTTOEXIT THECONFIGURATIONTOOL.

12. Click YESto exit.



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8.2.5 Starting the BusinessObjects Server

The prerequisite required for starting the BusinessObjects Server is:

Start the Apache and Tomcat services correctly.

Complete the following to start the Apache and Tomcat services:

1. Select START=>ADMINISTRATIVETOOLS=>SERVICES

2. In theSERVICES(LOCAL)window, highlight the APACHE2 SERVICE.


4. In the SERVICES(LOCAL) window, highlight the APACHETOMCAT4.1service.






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Complete the following to Start the BusinessObjects Server:

1. Login to the boadminuser.

2. SELECTSTART=>ALLPROGRAMS=>BUSINESSOBJECTS=>STARTSERVER(6.5).

Note:A flashing red icon will appear at the right corner of your screen letting you know

that the Server is starting up. This will flash for a couple of minutes until the Server is

started. When the Server is started the icon will stop flashing and remain present at the cor-

ner of your screen.

8.2.6 Launching the wijsp and wiadmin URLs and the Administration

Console

The prerequisite is:

The URLs listed below must be added as Trusted Sites.

Adding the URLs as Trusted sites

1. Launch an Internet Explorer web page by selecting: START=>ALLPROGRAMS=>INTERNETEXPLORER.

2. Navigate as follows: TOOLS=>INTERNETOPTIONS=>SECURITY=>TRUSTEDSITES.

3. Ensure that the BusinessObjects Server is running.

4. Click the SITESbutton.

5. In the ADDTHISWEBSITETOTHEZONEwindow, enter the two following URLs.

To verify that the wijsp setup was successful use the following URL:

http://:8085/wijsp/

This page contains all of the report documents such as your corporate, personal and

scheduled documents.

To verify that the wiadmin setup was successful use the following URL:

http://:8085/wiadmin/

This page contains all of the administration console settings for the BroadCast Agent.

6. To verify that the administration console was installed successfully, complete the following:

START=>ALLPROGRAMS=>BUSINESSOBJECTS=>ADMINISTRATIONCONSOLE

7. Login into the console using the appropriate username and password.This page contains all of your administration console settings for the BroadCast Agent.



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8.2.7 Creating a BroadCast Agent

The next step is to create a BroadCast Agent so that report scheduling can be performed.

Complete the following procedure to create a Broadcast Agent.

1. SelectSTART=>ALLPROGRAMS=>BUSINESSOBJECTS=>SUPERVISOR6.5.

A login window is displayed.

2. Enter the appropriate username and password.

3. From the toolbar, select USER=>NEW=>GROUP.

This creates a new group.

4. This group requires a meaningful name for your Broadcast Agent.

5. Right-click the newly created group and select PROPERTIES.

6. Select the BROADCASTAGENTtab.

7. Select the BROADCASTAGENTradio button.

You will now need to give the actual BroadCast Agent a name and password.

8. Enter a meaningful name is required here such as .

9. Enter a password in the PASSWORDand CONFIRMPASSWORDsections.

10. Click OKwhen complete.

Note: All users that are going to perform scheduling need to be added to this newly created

Broadcast Agent Group.

11. To add users to this group, right-click the user and select ADDTOGROUP.

12. From the drop-down TARGETGROUP: list, select the newly created BROADCASTAGENTGROUPand select WHICHPROFILETOUSE.

13. Click OKwhen complete.

This user is now part of the scheduling group.

8.2.8 Starting the BroadCast Agent


1. Select START=>ALLPROGRAMS=>BUSINESSOBJECTS=>ADMINISTRATIONCONSOLE6.5.

A login window is displayed.

2. Enter the General Supervisor username and password.

3. Select the BROADCASTAGENTMANAGERsetting.

4. Click ADDand select the BCA recently created.





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5. If the BCA is not present then you will have to click REFRESHBCA LIST, and enter theGeneral Supervisor username and password again. Select the BCA recently created and

click OK. Enter your password again and click OK.

6. Enter the password of the newly created BCA and click OK.

7. To verify the newly created BCA is added to the Broadcast Agent Manager list, click the

BROADCASTAGENTMANAGERand the new BCA is set to ON.

8.2.9 Recommended Settings for the Administration Console


1. Select the BROADCASTAGENTMANAGERsetting again but this time click PARAMETERS.

2. Change the MAXNOBUSINESSOBJECTSJOBSRUNNING:16.

3. Click APPLYto save the change.

4. Click CLOSEto exit the dialog box.

5. Click the BOMANAGERSETTINGand update the settings as follows:

MAX. NUMBEROFBUSYPROCESSES: 16

MAX. NUMBEROFLOADEDPROCESSES: 40

MIN. NUMBEROFLOADEDPROCESSES: 8

6. Click APPLYto save these changes.

7. After all of the configuration changes are complete, click LOGOUTto exit the

BUSINESSOBJECTSADMINISTRATIONCONSOLE.

8. Click YESon the EXITwindow.

8.2.10 Setting up Working in Drill Mode

Service Quality Manager users need to have access to the BusinessObjects drill-down

functionality.

Complete the following steps to setup drill-down:

1. Open the BusinessObjects Supervisor 6.5 by selecting:

START=>ALLPROGRAMS=>BUSINESSOBJECTS=>SUPERVISOR6.5

2. Highlight the Parent Group as illustrated in theFigure 30.

In Figure 30the Parent Group is named VALLENT.



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Figure 30: Supervisor - saserver (cktom01)

3. Highlight the Application WEBINTELLIGENCE.

4. Right-cli

TNSQM_BusinessObjectsInstallationAndConfiguration_GuideV1.1

Documents

businessobjects installation

businessobjects users

businessobjects supervisor

configuration overview

windows configuration

users client installation

g database client installation

client hardware specifications