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IXP How to drive integrate exchange experience in my LC ? powered by AIESEC in Australia IXP
35

[TM]Integrated Experience Program

Apr 12, 2017

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Flora Liu
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Page 1: [TM]Integrated Experience Program

IXPHow to drive integrate exchange

experience in my LC ?

powered by AIESEC in Australia

IXP

Page 2: [TM]Integrated Experience Program

GUESSHow many Apple employees is using apple product?

powered by AIESEC in Australia

GUESS

Page 3: [TM]Integrated Experience Program

WHY

powered by AIESEC in Australia

WHY

Page 4: [TM]Integrated Experience Program

DOES

powered by AIESEC in Australia

DOESEvery single membership understand our product

value,core competency and purpose?

Page 5: [TM]Integrated Experience Program

IF EVEN

powered by AIESEC in Australia

IF EVENour membership dont really understand our product value and purpose , how can they sell our product ?

how can they provide the best customer service?

Page 6: [TM]Integrated Experience Program

IXPpowered by AIESEC in Australia

IXP

Page 7: [TM]Integrated Experience Program

SELF CHECK

powered by AIESEC in Australia

SELF CHECKif less than half of your membership has exchange experience, how can they deeply connect with product value?

Page 8: [TM]Integrated Experience Program

HOW

powered by AIESEC in Australia

HOWare we driving IXP in local lever?

Page 9: [TM]Integrated Experience Program

powered by AIESEC in Australia

basically what we are doing right now is just incentive system.=(

Page 10: [TM]Integrated Experience Program

powered by AIESEC in Australia

is money the only factor for us to make decision if we need a product?

BUTBUT

Page 11: [TM]Integrated Experience Program

powered by AIESEC in Australia

ARE THE FACTORS INFULENCE YOU TO BUY A LAPTOP?

WHATWHAT

Page 12: [TM]Integrated Experience Program

powered by AIESEC in Australia

price , size, color,

supply,shape,functionality,

etc.

DECISIONDO I NEED A

LAPTOP?

Page 13: [TM]Integrated Experience Program

powered by AIESEC in Australia

price , SERVICE,

supply,functionality, etc.

DECISIONdoes the value of the product

fulfils my needs?

Page 14: [TM]Integrated Experience Program

powered by AIESEC in Australia

does the value of the product fulfils my

needs?

Page 15: [TM]Integrated Experience Program

powered by AIESEC in Australia

MAIN DECISION FACOTRS

Page 16: [TM]Integrated Experience Program

powered by AIESEC in Australia

PEOPLE BUY YOUR PRODUCT NOT BECAUSE HOW CHEAP IT IS. PEOPLE BUY YOUR PRODUCT BECAUSE HOW

GOOD IT IS TO THEM.

Page 17: [TM]Integrated Experience Program

powered by AIESEC in Australia

CAN OUR MEMBERSHIP RECEIVE THE INFORMATION OF OUR PEODUCT VALUE?

HOWHOW

Page 18: [TM]Integrated Experience Program

powered by AIESEC in Australia

LIVE THE EXPERIENCE

LISTEN TO THE OTHERS WHO LIVED THE EXPERIENCE

CREATING THE ENVIRONMENT & A TASTE OF THE EXPERIENCE

DIGITAL EXPERIENCE

STORY SHARING

SOCIAL MEDIA

INTERNAL COMMUNICATION

LC CULTURE AND BEHAVIOR

Page 19: [TM]Integrated Experience Program

powered by AIESEC in Australia

REMEMBER THE WHITE CHRISTMAS SESSION IN VICCON?

Page 20: [TM]Integrated Experience Program

powered by AIESEC in Australia

WHATS THE FOLLOW UP ACTION?

Page 21: [TM]Integrated Experience Program

powered by AIESEC in Australia

NATIONAL STRATEGY MEANS NOTHING WITHOUT LC OPERATION.

Page 22: [TM]Integrated Experience Program

powered by AIESEC in Australia

can we drive IXP in local level together ?

HOWHOWwhat are the urgent actions that

we need to take?

Page 23: [TM]Integrated Experience Program

powered by AIESEC in Australia

IXP SALES TIMELINE

JUL AUG OCTSEPT

CONFERENCE LC MEETING EUDCATION INDUCTION

CULTURE SHAPING

Page 24: [TM]Integrated Experience Program

powered by AIESEC in Australia

IXP SALES TIMELINE

JUL AUG OCTSEPTNOWNOW

Page 25: [TM]Integrated Experience Program

powered by AIESEC in Australia

IXP IS ACTUALLY AN

INTERNAL MARKETING

PROJECT.

Page 26: [TM]Integrated Experience Program

powered by AIESEC in Australia

INTERNAL MARKETING ?

Page 27: [TM]Integrated Experience Program

The action of promoting and selling product and services

powered by AIESEC in Australia

INTERNAL MARKETINGORDINARY

Page 28: [TM]Integrated Experience Program

powered by AIESEC in Australia

INTERNAL MARKETING

WE ARE GOING TO TALK ABOUT THE NEW DEFINITION OF

BUT…

Page 29: [TM]Integrated Experience Program

powered by AIESEC in Australia

IXP IS ACTUALLY AN INTERNAL MARKETING PROJECT.

UNDERSTANDING AND satisfying

our membership

needs

creating great

customer experience

organisation and customer both derive

value

Page 30: [TM]Integrated Experience Program

powered by AIESEC in Australia

UNDERSTANDING AND satisfying

our membership

needs

PRODUCT VALUE PROPOSITION

INTERNAL MARKET RESEARCH AND SENSING

Page 31: [TM]Integrated Experience Program

powered by AIESEC in Australia

VIRTUALLY

creating great

customer experience

PHYSICALLYLC INTRNAL

COMMUNCIATION CHANNELS(FB/

WHATSAPP/NEWSLETTER)

NATIONAL NEWSLETTER

DIGITAL EXPERIENCE

MEMBERSHIP EDUCATION CYCLE

FUNCTIONAL OPERATION TRAINING

MEMBERSHIP ENGYGEMENT (LCM)

MENTORSHIP R&R

INCENTIVE SYSTEM

Page 32: [TM]Integrated Experience Program

powered by AIESEC in Australia

organisation and customer both derive

value

OUR MEMBERSHIP IS ALSO OUR CUSTOMERS

THEY PAY FOR THE PRODUCT MEANWHILE DELIVER AND BEING DELIVERED THE PRODUCT VALUE

CONNECT THEN WITH ORGANISATION CULTURE AND VALUE , PRODUCT VALUE AND ESSENCE ,HAVING THE

UNDERSTAND OF THE IMPACT

Page 33: [TM]Integrated Experience Program

powered by AIESEC in Australia

STOP SELLINGSTOP

SELLING

Page 34: [TM]Integrated Experience Program

powered by AIESEC in Australia

UNDERSTAND THE NEEDS,PROVIE AWESOME EXPERIENCE AND DELIVER THE REAL VALUE

INSTEAD.

Page 35: [TM]Integrated Experience Program

MAKE AIESEC IN AUSTRALIA FLOODED WITH PURPOSEFUL LEADERS WITH

POWERFUL STORIES!