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STUDENT INFORMATION BOOK

CRICOS No: 03167G | RTO No: 22218Academia of knowledge and wisdom!

St. Peter Institute is a Registered Training Organization (RTO) accredited with all Australian Government bodies. Its campus is located in the city of Melbourne CBD. The College provides high-level, internationally recognized courses for international students.

St. Peter Institute is also a member of the Australian Council for Private Education and Training (ACPET). Courses available for international students at our Institute can be found on this website or alternatively at www.cricos.deewr.gov.au

Students who have studied at St. Peter Institute speak of their positive and enlightening experiences. St. Peter Institute offers to all students an excellent education experience in a pleasant environment. Our qualified teachers have extensive industry experience and our administrative staffs at the Institute are well prepared professionals with the necessary experience to advance the progress of each student.

St. Peter Institute is committed to provide to the students the necessary academic and professional career developmental skill needs, and by doing so our experienced Management team is constantly responding to those needs as we educate our students for life and life long career prospects.

St. Peter Institute is an enriching and positive place. After successful completion of their course, our students are given a choice to continue studies through St. Peter Institute’s Degree – Partner Program of a reputable university to further their studies, or select education provider of their own choice. Institute provides a superior level of academic and recreational services to all its students.

We look forward to seeing you at the Institute to become a part of the St. Peter Institute’s family.

Eshwar LakavathuGeneral Manager

Message from General Manager

inde

xAbout St. Peter Institute

Information for students

Student Support, Welfare and Behavior

Visa Requirments

Satisfactory Progress

Courses, Entry Requirements & Fees

Language Literacy, Numeracy Entry Requirements

Public Holidays

Courses

- Certificate IV in Business

- Diploma of Management

- Advanced Diploma of Management

Living in Melbourne

Monitoring International Students Course Progress

Student Application Form

Cost of Living and Money Matters

Student Complaints and Appeals

ESOS Frame Work

Student Transfer

Newsletters

Refund Arrangements

Pathways to University Degree

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Our MissionSt.Peter Institute is a comprehensive, learner-centered institution which strives to become the standard of excellence for fostering intellect, creativity, and character in an active, student-centered learning community. The Institute provides career and continuing education coursework and programs that anticipate and meet the dynamic intellectual, cultural and, economic development challenges of Australia. Through support services and a technologically enriched learning environment, the Institute strives to empower each learner with

skills, knowledge, and values needed for Institute preparation, workforce entry or advancement, and personal enrichment. Further, St.Peter Institute promotes an appreciation of cultural diversity, social responsibility, and academic excellence. The mission of St. Peter Institute is to educate and develop the whole person. As an Institute uniquely situated in the heart of Melbourne CBD, we are committed to providing training that makes an important contribution to the lives of our students in Victoria, the nation and worldwide

St. Peter Institute will be a world leader in the integra-tion of:

(a) Teaching and learning (b) Advancement of the knowledge base, and (c) Leadership in service and outreach

Further, the Institute will be a world leader in prepar-ing professionals who provide leadership and exemplary educational and related services to improve the lives of individuals in a changing and complex global society. Af-firming and building upon its heritage, St. Peter Institute will become the recognized leader in transformative edu-cation of the whole person through engaged learning, community participation, and the development of ethi-cal leaders. The campus will be the model of a diverse, civil, involved, and ethical community in which civic re-sponsibility, intellectual activity, and cultural expression are taken seriously. In St. Peter Institute, we embrace a unique blend of values directed at achieving the highest standards of the society.

We value:

Quality - The Institute advances quality standards through faculty, academic offerings and support ser-vices provided to students. This is evidenced in in-stitutional practices learning and administrative out-comes.

Learner-Centered - The Institute maintains a strong commitment to all learners and their emerging needs, by fulfilling the academic and cultural needs of the region.

Diversity - The Institute embraces diversity in its curriculum, activities, student population and staff.

Inclusiveness - The Institute promotes a caring en-vironment that is rooted in a participative governance structure. Mutual respect and trust are evidenced in collaborative work teams which cross over divisions, departments and programs.

Our Core Values

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Integrity - All policies and procedures of the Institute rep-resent fair, responsible, ethical practices and behaviors to ensure standards of excellence.

Innovation - The Institute promotes creative actions that result in the expedient development of educational pro-grams and workforce solutions for the communities we serve.

Growth - The Institute continuously strives to expand ac-cessibility to the institution by increasing enrollment and en-hancing educational offerings, fiscal and human resources, and campus facilities.

Accountability - The Institute is accountable for strate-gies and actions that produce measurable outcomes. Data-driven decision making is a standard in the planning process, with special emphasis on strategies that result in enhanced effectiveness.

Location: St Peter Institute is located in the heart of Melbourne CBD (Central Business District). Easily ac-cessible by public transport and just a few minutes’ walk from Flinders Street Station. Opposite to main shopping centre, banks, doctors & dentists, food-courts, and libraries of Melbourne.

Computing Facilities: Students have internet ac-cess, MS Office - Word and Powerpoint for assign-ments and presentations in the class. Photocopier is available to the student for printing. Data projectors are used to enhance the quality of training.

Resources: Resource centre access for the students to read books.

Facilities & Equipment:

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Institute Contact Details

Contact DetailsAddress: Level 2, Leviathan Building, 271-281 Bourke Street, Melbourne, Victoria - 3000Email: [email protected]: www.spi.vic.edu.auPhone: +61 3 9077 8276Fax: +61 3 9654 959224/7 Emergency Contact Number: 0422 255 201

RTO Operating Hours: Monday to Sunday Time: 9:00 AM to 6:00 PMOffice Hours: Monday to Friday Time: 9:00 AM to 6:00 PM

Send all applications agreements and supporting documentation to the above address.

Student support contact details

The General Manager, Student Support Officer, Teaching Staff and Administrative Staff of the Institute are available to provide general advice and assistance with matters such as studying, homework, accommodation, English language problems and counselling. Students requiring special or intensive assistance must contact the General Manager or the Student Support Officer who may refer them to external support services if required. The Institute will not charge for support services it provides or for referring students to external support services. Students will have to pay fees charged by external support services that they use.

Student support officer details:

DEPARTMENTS CONTACT PERSON PHONE EMAIL

Academic Assistance +61 3 9077 [email protected]@spi.vic.edu.au

[email protected]@spi.vic.edu.au

[email protected]@[email protected]

[email protected]@[email protected]

[email protected]@spi.vic.edu.au

+61 3 9077 8276

+61 3 9077 8276

+61 3 9077 8276

+61 3 9077 8276

Eshwar LakavathuPraveen Kumar

Eshwar LakavathuSheeba Nelson

Eshwar LakavathuRajan ChopraSheeba Nelson

Eshwar LakavathuSheeba Nelson

Eshwar LakavathuSonal DandonaRajan Chopra

Administrative Assistance

Non-academic Assistance

Fees & Refunds

Enrolment Matters

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Information for StudentsCourse Assessment

A number of approaches to course as-sessment are used by Institute staff. Assessment approaches may include: observation of performance in class; workshops or laboratories; case stud-ies; projects; assignments; presen-tations; role plays; written tests and exams; work experience or work place-ment.

Students will be given advance warning of the time and form of any assessment and will not be expected to sit an as-sessment they have not prepared for.

Students are entitled to a maximum of three assessment attempts for each unit.If after three assessment attempts stu-dent’s status is “not yet competent” they will be required to repeat the unit and pay any fees associated with repeating the unit.

Not attending for an assessment will be counted as one assessment attempt for each occurrence unless:

a) the student can provide a certificate from a registered medical practitioner indicating that the student was medical-ly unable to attend the assessment; orb) the student can provide independent evidence of exceptional compassion-ate circumstances beyond the student’s control, such as serious illness or death of a close family member to explain the non-attendance at the assessment.

Course DeliveryA number of approaches to course delivery are used by Institute’s staff. Course delivery approaches may in-clude, teacher led classroom delivery; workshops; seminars; tutorials and su-pervised study. During class time stu-dents will be expected to participate by answering questions, giving opinions, demonstrating tasks, working with oth-ers in groups, making presentations, role playing situations etc.

Credit TransferCredit Transfer applies to situation where students have completed units identical to those they are currently enrolled for at another provider. Credit will be granted in accordance with the Credit Transfer Procedure. To apply for Credit Transfer students must complete the Credit Transfer application form and attach copies of verified documents to support the application. There is no re-duction in tuition fees if Credit Transfer is applied for or granted.

PathwaysGraduates of the Institute may seek credits to the relevant degree programs in Australian Universities. The Institute has special arrangements with Austral-ian Universities (Stotts College, Central Queensland University) and there is guaranteed entry into University pro-grams. As a general rule students with high marks will have the best chance of being accepted by the University.

Qualifications to be is-suedStudents completing all assessment requirements for a qualification will be awarded a certificate corresponding to the completed course. Students com-pleting assessment requirements for part of a qualification will be awarded a Statement of Attainment indicating which modules or Units of Competency they have completed.

“St Peter Institute embraces a unique blend of excellence and accountability. I am a full time student of this Institute, enrolled in Cert IV & Diploma of Management. I have found the course very informative & helpful in my work as an Interior Designer. The teaching skills & the friendly approach of the faculty make the learning more educative & innovative.

I would like to thank my mentors for the tremendous assistance and support they have provided to me for the duration of my course . I would recommend each student to be a part of the wonderful environment of SPI where you live a different experience.”

Latika Saini (Student)Cert IV & Diploma of Management

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Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL) is a process designed to recognise previous formal or informal learning, work and life experiences that the student may have had to the extent that they are relevant to the course outcomes. The RPL process allows students to receive recognition under these circumstances and therefore enable them to focus more on areas they need to achieve competencies in order to gain their qualifications. Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). An essential requirement of RPL is that you can prove that you currently have the required competencies. Application may only be made after enrolment and payment of fees and must be made using the RPL application form that will be provided during orientation. Students must attach verified copies of all relevant documents to the RPL application form. There is no reduction in tuition fees if RPL is applied for and granted. It is recommended that student seek advice from the Institute before commencing an RPL application.

Student Orientation

Orientation is conducted either within two weeks prior to the commencement of course or within the first week of your course. Its purpose is to fully inform new students of most aspects of life at the Institute and to provide an introduction to studying, Melbourne’s costs of living, transportation, facilities, banking and accommodation. In addition, the Institute’s staff will be introduced, a tour of the Institute and the local area will take place and an opportunity to ask questions will be given. It is essential that you attend the orientation program otherwise you may miss out on information that affects your study, your visa or your enjoyment of your stay in Australia.

Training FacilitiesThe training classrooms and administration of the RTO is located at Level 2, Leviathan Build-ing, 271-281 Bourke Street, Melbourne, Victo-ria - 3000. This location is on a main road of Melbourne Central Business District (CBD). It is easily accessed by train with frequent services to Flinders Street Station, which is a gentle 3 minutes walk from the Institute.

Details:• Data projectors and high-resolution scanner

with the ability to do two-way and negative scanning.

• A student lounge equipped with latest com-puter and colour laser printer for use and surf with the super fast ADSL2+ connection.

• A fully-furnished kitchenette for students.• Spacious and modern class rooms with

data projectors.• Climate control premises to suite all sea-

sons.• Centralized staff-room and separate stu-

dent counselling area.• Colourful, vibrant and multi-cultural environ-

ment.• Friendly, approachable and qualified staff.

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St. Peter Institute’s Equity Commitment:All St. Peter Institute’s staff will adhere to the principles and practices of equity in education and training. They will treat every student fairly and without discrimination. St. Peter Institute has procedures in place to ensure any student concerns are dealt with immediately and appropriately (refer to the Complaints and Appeals policy).

St. Peter Institute acknowledges its legal obligations under State and Federal equal opportunity law, including:

• The Racial Discrimination Act, 1975 (Commonwealth)• The Sex Discrimination Act, 1975 (Commonwealth)• Disability Discrimination Act, 1992 (Commonwealth)• The Equal Opportunity Act, 1995 (Victoria)

All legislation can be accessed at: www.comlaw.gov.au

St. Peter Institute fosters equality and access in a training environment that is fair and conducive to learning at all levels. Our training services are available to all participants regardless of ethnicity, gender, age, marital status, sexual orientation, and physical or intellectual impairment.

All St. Peter Institute’s staff is required to have an awareness and understanding of access and equity issues and are required to demonstrate access and equity principles in all dealings with students and other staff.If you believe you have been treated unfairly by a St. Peter Institute Representative, please contact the General Manager, on 9077 8276.

Occupational Health and SafetySt. Peter Institute complies with all relevant Occupational Health and Safety legislation. Trainers will actively take steps to identify hazards that could cause harm to participants in the classroom and learning environment. Where possible, the trainers will take action to remove or control these hazards, and will report the hazard to the appropriate on site personnel.Where practicable, students must take responsibility for their own health and safety and that of their fellow students or employees. This means students must follow all safety rules, procedures and the instructions of their trainer while in attendance at St. Peter Institute premises.

PrivacyIn accordance with our Privacy policy, we are committed to protecting the privacy and personal information of all of our students. Except as required under the Australian Quality Training Framework 2007 (AQTF2007) Standards for Registered Training Organisations, Government Contracts or by law, information about a participant will not be disclosed to a third party without the consent of the participant.A copy of the Privacy Policy Statement is available upon request.

Access to Student RecordsStudents may access their personal records held by St. Peter Institute at any time. Students may contact student administration to discuss a suitable time to view their file and access will only be granted once a student can confirm their identification. Student Access to the file will be granted within 2 days of confirming the student’s identification.

Student Safety

The RTO has a number of processes to provide a safe and secure learning environment to all students. These include hours of operation and access to staff to assist students where required.

When travelling to and from your RTO premises it is important to ensure your own safety at all times. The following are some tips to follow to ensure your safety and all staff is able to assist you with strategies to improve your safety.

Student Safety Tips:

• Don’t openly carry valuables, including iPods, mobile phones, laptops, etc.

• Find suitable and safe routes to petrol stations, shops and your local police station. Try to find routes that are well lit and busy.

• Avoid confrontation - it is better and safer to walk away if you are being provoked.

• If you feel you are being followed, cross the street, and if you are still worried, move as quickly as possible to a public area (such as a restaurant) and then telephone for help.

• At night, walk in pairs in well-lit areas and on busier streets, not dark alleyways and side-streets. Use the Lonsdale street Bus to get to a nearby car park or public transport.

• Have your keys ready well before you reach the door of your car or house.

• If you are going away, tell someone you trust where you are going and when you will be back.

• If travelling by bus or tram at night, try not to wait alone at the bus or tram stops. Arrange for others to meet you at your home stop if you are returning late and have a long way to walk home.

Academic MisconductStudents at St. Peter Institute are expected to maintain the highest standards of academic conduct. We know that most students conduct themselves with integrity and are disturbed when they observe others cheating. The following information should help you avoid unintentional academic misconduct and clarify the consequences of plagiarism and/or cheating.

PlagiarismIt is the act of presenting another person’s work as your own, and failing to acknowledging that the thought, ideas or writings are of another person.

Specifically it occurs when:• Other people’s work and/or ideas are

paraphrased and presented without a reference;

• Other students’ work is copied or partly copied;

• phrases and passages are used verbatim without quotation marks and/or without a reference to the author or a web page;

CheatingTo act dishonestly or unfairly in connection to an assessment conducted by the RTO.Academic misconduct is considered a serious offence at St. Peter Institute for students who have been deemed to intentionally plagiarise/ cheat, it may result in being suspended, or permanently removed from the course.

To avoid plagiarism and/ or cheating and its penalties, students are advised to note the following:• You may quote from someone else’s

work (for example from textbooks, journals or other published materials) but you must always indicate the author and source of the material.

• You should name sources for any graphs, tables or specific data, which you include in your assignment.

• You must not copy someone else’s work and present it as your own.

• If the student does not agree with the RTO’s decision, then they are able to access the Complaints and Appeals Policy and Procedure.

All students have access to the Academic Misconduct Policy and Procedure and a copy can be produced by the Student Administration Department at any time upon request.

Language Literacy and NumeracySt. Peter Institute recognises that reading, writing, listening, speaking and understanding mathematical concepts and processes are integral skills required for work and are therefore an important component of training. As all students are individuals with different life experiences, literacy and numeracy skills vary.We encourage students with Language Literacy or Numeracy concerns to undertake training. A range of support services can be provided for the student upon request.If you have a Language Literacy or Numeracy concern that is affecting your training program, we encourage you to raise the matter directly with your Trainer.

“St Peter Institute is a leading organisation in Melbourne, that offers Business courses from

Certificate IV to Advance Diploma.

I am a Business Management student of this Institute and I am delighted to be part of the team. They have great facilities, and

excellent learning resources that will

biuld a strong future . The trainers

are enthusiastic, optimistic, friendly

and they delivertheir services in a

systematic way. The notes given are easily accessible and classes conducted by trainer

are in effective manner. I wish to espress my

gratitude to St Peter Institute for the

guidance and assistance that i have received

from the trainers and other staff

members as well as guiding students in a right path way to achieve recognized

qualification from a prestigious

organisation.”

Sukhjit kaur (Student)

Advanced Diploma of Management

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Student Support, Welfare and BehaviorAccess and Equity PolicyThe Institute Code of Practice includes an access and equity policy. This document is available on request. It is the responsibility of all staff to ensure the requirements of the access and equity policy are met at all times.

Dispute Resolution ProcedureThe Institute has a dispute resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student, is dissatisfied with the resolution process undertaken by the Institute. The Institute will make no charge to the student for its dispute resolution process or referral to the independent mediator. If you have a complaint or appeal you should take the following steps:

• Contact the Institute to obtain a copy of the complaints and appeals procedure and the application form • Complete the application form and lodge it with the Institute. • Follow up with the Institute

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Fire, Ambulance & Police Emergency

St Peter Institute 24/7 Emergency Number

Phone 000

0422 255 201

Phone 131 450

Phone 131 114

Collins Place Medical ClinicLevel 3, Harley House 71 Collins StMelbourne VIC, 3000Ph: (03) 9650 4218 Fax: (03) 9650 6315Collins Street Medical Centre8th Floor 267 Collins StMelbourne VIC, 3000Ph: (03) 9654 6088 Fax: (03) 9654 7028

Smile SolutionsLevel 1, Manchester Unity Building, 220 Collins StMelbourne VIC, 3000Ph: (03) 9650 4920 Mobile: 0419 555 011

Carers In AttendanceMelbourne VIC, 3000Ph: (03) 9329 5951

Melbourne Sports Medicine CentreGeneral & Sports Medicine, Physiotherapy, Podiatry, Nutri-tion, MassageLevel 4, 250 Collins St Melbourne VIC 3000Ph: (03) 9650 9372

AnglicanSt John’s, Heidelberg, 1 Burgundy St, Heidelberg, Victoria, 3084CatholicSt Pius X, 419 Waterdale Rd, Heidelberg West, VIC 3081Islamic Council Of Victoria66 Jeffcott St West Melbourne VIC 3003ph: (03) 9328 2067HinduHindu Society Of Victoria Shri Shiva Vishnu Temple 52 Bound-ary Rd Carrum Downs 3201BuddhistsMelbourne Buddhist Centre, 1 Pitt Street Brunswick

James Au & Associates, Level 2, 417 Collins Street Melbourne Vic 3000 ph 9614 8887

http://studyinaustralia.gov.au/Sia/en/Home.htm

http://www.youthcentral.vic.gov.au/

Translating & Interpreting Service

Life Line 24 hour Counselling Services

Doctor

Dentist

Community Health Centre

Physiotherapist

Religious Institutions

Immigration agent / Lawyer

Study in Australia

Youth Central

It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Use the web sites indicated, or contact the General Manager if you require further information.There may be additional, course-specific, legislation that is relevant. Information about this legislation will be communicated during the course.

EMERGENCY CONTACTS CONTACT DETAILS

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Student Code of BehaviorPurpose

The purpose of this procedure is to outline the system used to ensure that the students meet the behaviour requirements of the Institute.

Responsibility

The CEO is responsible for the implementation of this procedure and to ensure that staff and students are aware of its application and implement its requirements The Student Code of Behaviour requires the following rights and expectation to be respected and adhered to at all times.

• The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial, age, disability or socio-economic status sexual differences.• The right to be free from all forms of intimidation.• The right to work in a safe, clean, orderly and cooperative environment.• The right to have personal property (including computer files and student work) and the Registered Training.• Organisation property protected from damage or other misuse.• The right to have any disputes settled in a fair and rational manner (this is accomplished by the Grievance Procedure).• The right to work and learn in a supportive environment without interference from others.• The right to express and share ideas and to ask questions.• The right to be treated with politeness and courteously at all times.• The expectation that students will not engage in cheating or plagiarism.• The expectation that students will submit work when required. o The expectation that students will maintain consistent participation, by attending all required classes and assessments. o The expectation that the students will maintain satisfactory course progress. Course progress will be reviewed after the end of the study period.• The expectation that students will at all times meet the requirements, terms and conditions in the Student Agreement.• For non-compliance with the Student Code of Behaviour the following procedure for discipline will be followed:

(Step 1)A member of the Registered Train-ing Organisation staff will contact students in the first instance and arrange a counselling meeting to discuss the issue or behaviour & to determine how the issue might be rectified. This meeting and its out-comes will be documented, signed by all parties and included on the stu-dent’s personal file.

(Step 2)Where there is a second breach of the Student Code of Behaviour, stu-dents will be invited for a personal interview with the General Manager to discuss the breaches further. This meeting and its outcomes will be documented, signed by all parties and included on the student’s per-sonal file.

(Step 3)Should a third breach of the Student Code of Behaviour occur after the stage 2 meeting, the student will be provided with a final warning in writ-ing & a time frame in which to rectify the issue. A copy of this letter will be included on the student’s personal file.

After the three steps in the discipline procedure have been followed, and breaches of the Code of Behaviour still continue, training services will be withdrawn and the student will be sent a student deferral, suspension or cancellation warning letter.

Failure to attend scheduled meet-ings may result in the Institute de-ciding to defer, suspend or cancel a student’s enrolment

If the Institute intends suspending or cancelling the student’s enrolment where it is not at the student’s re-quest, the student must be informed they have 20 working days to appeal to the Institute. If the appeal is not upheld then the Institute must report the student to DEERW and DIAC via PRISMS. The suspension or cancelling of the student’s enrolment cannot take effect until the appeal process is com-pleted unless there are extenuating circumstances relating to the student’s welfare.Suspension or cancellation of your en-rolment has to be reported to DIAC and may affect the status of your VISA.At any stage of this procedure students are able to access the Institute Com-plaints and Appeals Procedure to settle any disputes that may arise.

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Visa RequirementsThe Department of Immigration and Citizenship publishes a full list of mandatory and discretionary student visa requirements on their web site. Follow the Student Visa Conditions link for details.

Change of address

Upon arriving in Australia you are required to advise the Institute of your residential address and telephone number and of any subsequent changes to your residential address. This is extremely important. Under Section 20 of the Education Services for Overseas Students (ESOS) Act 2000 the Institute is obliged to serve a notice at your last known address if you breach a student visa condition relating to academic performance. The Institute may also send warning notices to you which are aimed at helping prevent breaches of your visa conditions. It is your responsibility and in your own interests to ensure that you always update your address details at the Institute to ensure you receive important information about your course, fees and possible breaches of your student visa. Additional information on student visa issues is available on the DIAC web site.

Student initiated Deferral or Suspension of Enrolment

Students may initiate a request to defer commencement of studies or suspend their studies on the grounds of compassionate or compelling circumstances. Students wishing to defer the commencement of studies or suspend their studies must apply to do so in writing to the Institute using the student deferral, suspension or cancellation application form or in writing by email, fax or post. Full details and documentary evidence of the compassionate or compelling circumstances must be included with the application for it to be considered.If approved, the Institute will report your deferral of commencement or suspension of studies to DIAC which may affect the status of your visa. If you require more information as to how this action may affect your visa status, contact your local DIAC office or phone the DIAC helpline 131 881.

Student cancellation of enrolment

Cancellation of enrolment will trigger the refund arrangements in the Written Agreement between the Institute and the student. Students who cancel their enrolment and think they are due for a refund must also apply for a refund. Refund applications must be made in writing to the Institute General Manager. The student refund application form, available from the Institute, may be used as the written application. Written applications for refunds will also be accepted by mail or by email. Refunds will be made within 28 days of receipt of a written application and will include a statement explaining how the refund was calculated.

The Institute will report your cancellation of studies to DIAC which may affect the status of your visa. If you require more information as to how this action may affect your visa status, contact your local DIAC office or phone the DIAC helpline 131 881.

Institute initiated Suspension or Cancellation of Enrolment

The Institute may decide to suspend or cancel a student’s enrolment on its own initiative as a response to breaching the student code of behaviour through misbehaviour or a poor academic record by the student. If the Institute is intending to initiate a suspension or cancellation of enrolment, a warning letter will be sent to the student’s currently notified address and the student will have 20 working days from the date of the warningletter to complain or appeal against the Institute suspension or cancellation. The Institute will report any suspension or cancellation to DIAC which may affect the status of your visa. If you require more information as to how this action may affect your visa status, contact your local DIAC office or phone the DIAC helpline 131 881

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Institute deferral of commencement

The Institute may also decide to defer the commencement of a course. If the Institute defers the commencement of a course, the provider default conditions in the Written Agreement between the Institute and the student will be triggered and the Institute will be obliged to repay all course money within 14 days of the date of deferral unless alternative arrangements can be made which are acceptable to students.If approved, the Institute will report its deferral of commencement to DEEWR which may affect the status of your visa. If you require more information as to how this action may affect your visa status, contact your local DIAC office or phone the DIAC helpline 131 881.

Full time study and participation

Australian law requires International students to study at a full time study load. A full-time study load is normally a minimum of 20 hours per week for 40 weeks each calendar year or continuous 12-month period. Lack of participation in the full-time study load can result in unsatisfactory progress.The Institute has initiated the DEEWR / DIAC Course Progress Policy and Procedures. This means that students who have unsatisfactory academic progress will be reported to DIAC which may affect the status of their visa.Unsatisfactory academic performance is defined as failing more than 50% of units in two consecutive study periods or no attempt at all in doing any assessment for two consecutive study periods. The Institute is required to monitor, review and take intervention action when a student is in danger of not progressing satisfactorily or completing their course.

Overseas Student Health Cover

Overseas Student Health Cover (OSHC) is insurance that provides cover on the costs for medical and hospital care which international students may need while in Australia. OSHC will also pay for most prescription drugs and emergency ambulance transport.

If you are an international student studying in Australia, you must purchase an approved OSHC policy from a registered health benefits organisation - commonly referred to as Health Funds before applying for your visa. You will need to buy OSHC before you come to Australia, to cover you from when you arrive. You will also need to maintain OSHC throughout your stay in Australia. You can find out more about purchasing OSHC at the Department of Health and Aging.

Department of Immigration and Citizenship

According to the Dept of Immigration and Citizenship (DIAC) you must provide evidence that satisfies the assessment factors applicable to you to be granted a student visa. Assessment factors include your financial ability, English proficiency, likely compliance with the conditions of your visa and any other matters considered relevant to assessing your application”. Additional information on student visa issues is available on DIAC Website and the Study in Australia Website.

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Satisfactory Course ProgressThe Institute has initiated the DEEWR / DIAC Course Progress Policy and Procedures. This means that students who have unsatisfactory academic progress will be reported to DIAC which may affect the status of their visa.

If you do not have satisfactory academic progress you will be reported to DIAC which may lead to cancellation of your visa. Unsatisfactory academic progress is defined in the ESOS legislation as failing more than 50% of units in any two consecutive study periods. If this occurs the Institute will report you to DIAC. A study period is one term of study.

The Institute will monitor your academic progress, identify students who are “at risk” of breaching this require-ment and act to assist students who are “at risk” through meetings and counselling sessions.

Being “at risk” of not meeting satisfactory course progress requirements occurs when a student:

Fails more than 50% of units in a study period; orFails two or more core units in a study period; orIs unable to complete a course within the expected duration of study as recorded on the CRICOS reg-ister after having their program reviewed by the General Manager; orFailing a unit means being assessed as “Not Yet Competent” for a completed unit

In order to have the best chance of maintaining satisfactory progress you must:

Attend all theory and practical classes and pay attention to the work and activities undertaken in class;Study the theory and practice the skills that are taught in class;Ensure that you are present for all assessment activities scheduled by the teachers;Make an appointment with the Student Support Officer if you are having any difficulties with your studies.

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Student transfer

Under the ESOS Framework, the Institute cannot enrol students seeking to transfer from another Institute before the students have completed 6 months of their principal course of study except in some circumstances. If you want to transfer before completing 6 months of your principal course, you need to ask the Institute for a letter of release. The six months is calculated as six calendar months from the first day of your principal course. Your principal course is usually the final course of study you will undertake. For example, if you are studying ELICOS followed by a Diploma program, the Diploma program is your principal course. If you are considering requesting a transfer before completing 6 months of your principal course of study please contact the Institute administration for a copy of the transfer procedure and the application form.

Students do not need a letter of release if:They have completed more than 6 months of their principal course, they are a government sponsored student, and their sponsor supports a transfer, their current education provider or course has ceased to be registered or a sanction has been imposed that prevents your provider from continuing to deliver your principal course

Use of personal informationInformation is collected during your enrolment in order to meet the Institute obligations under the ESOS Act and the National Code 2007; to ensure student compliance with the conditions of their visas and their obligations under Australian Immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. Information collected about you during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances information collected during your enrolment can be disclosed without your consent where authorised or required by law.

It is a requirement of the Australian Quality Training Framework that students can access personal information held by the Institute and may request corrections to information that is incorrect or out of date. Apply in writing to the General Manager if you wish to view your own records.

Working in AustraliaImmigration laws allow students to work for a limited number of hours whilst studying on a student visa in Australia. Students can currently work 20 hours per week during the Institute study time and full-time during breaks. However, work is not always easy to find and under no circumstances can students rely on income earned in Australia to pay tuition fees. Students are not permitted to work if it interferes with their study.

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Courses, Entry Requirements & FeesIntroduction

St. Peter Institute is a Registered Training Organisation and meets administrative, delivery, staffing, facility, marketing, financial, quality assurance and assessment standards agreed to by Federal, State and Territory Governments in Australia. The State Government registering authority monitors and subjects us to regular external audit to verify adherence to these standards.

Qualifications offeredSt. Peter Institute offers the following accredited and nationally recognised qualifications to overseas students 18 years or older.

BSB40207 Certificate IV in Business [070178E]BSB51107 Diploma of Management [070179D]BSB60407 Advanced Diploma of Management [074420A]

Student recruitment, selection and enrolment processApplications for admission for students on a student visa must be made using the student application form. Students must complete the student application form and send the completed form to the Institute along with the Application Fee. Completed student application forms will be processed by the Institute and the application as-sessed on the basis of the information supplied. The participants for each program offered by the Institute will be selected in a manner that reflects access and equity principles. Completion of the student application form does not imply that the Insti-tute will make an offer to the student. When prospective students apply to enter the Institute to study, the following procedure applies to the processing of applications:

The Institute will assess the applicant’s previous educational qualifications (either obtained in Australia or overseas) necessary for studying at the required level of the proposed qualification. The application is also assessed to determine whether the applicant meets the required entry level competencies for the particular qualification in which the applicant wants to enroll.

If the applicant’s educational qualifications do not meet the Institute’s admission re-quirements, other factors may be considered at the discretion of the Institute. Veri-fied evidence of these other factors must be included with the application. These other factors may include:

- Mature age, and or proof of being18 years or older at the proposed date of commencement- Work experience,- Attitude and aptitude,- Previous academic results,- Attendance rate in the previous Institute,- Ability and skills to function in an academic environment,- Possibility to succeed in his/her academic endeavours.

Having arrived at an admission decision, the English language skills (language and literacy) will be assessed. If student has a satisfactory IELTS score (listed under entry requirements), the applicant will be offered a place in the chosen course.

If an applicant cannot produce a satisfactory IELTS score, and there are doubts about the English lan-guage skills to cope in an academ-ic environment, the applicant will be advised to enroll in an English (ESL or ELICOS) course for an ap-propriate duration until the student achieves an IELTS score of 5.5.

In a situation where the student can demonstrate that he or she can communicate in English but cannot produce any formal English quali-fication as described above, then the student will be required to com-plete an IELTS test in Melbourne.

Successful applicants will be sent an offer letter, a written agreement and a request for payment by the Institute. Written agreements must be com-pleted in full, signed by the applicant, dated and returned to the Institute

Applicants wishing to accept the of-fer must pay the fee requested in the letter of offer, complete the writ-ten agreement and send it to the In-stitute. Once the completed written agreement and the fee is received (and cleared by the bank) an Elec-tronic Confirmation of Offer will be generated and sent to the Australian Student Visa issuing centre to facili-tate the issuing of a student visa.

Applicants must then apply for a student visa at their Australian Student Visa issuing centre and make travel arrangements to ar-rive in Australia in time to com-mence their course along with their. application fee and the completed written agreement.

A request for payment of tuition and other fees will be made if you receive an offer letter

Please make your payment by Bank Draft to Angel United Group Pty Ltd. No obligation is created on St. Peter Institute until funds are cleared and an official receipt is issued.

Application Fee (Not refundable)

Materials feeNot refundable after the material is provided

RPL / Credit transfer fee

Repeat Unit Fee

Reassessment fee (2 additional attempts) *(Condition’ s Apply )

Written Agreement variation fee

Bank Transfer Fee

Accommodation Services

Airport meeting

**Formal Statement of Attainment on withdrawal, cancellation or transfer prior to completion of qualification/Completion of courseDuplicate Copy of Statement of Attainment on student request

AU$150

N/A

No Charge

$300 per unit

No Charge

No Charge

What the bank charges for the transfer

Out sourced contact staff for detailsOut sourced contact staff for details

No Charge

$25.00

Fee changesPrior to a student enrolling, fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the course. If a course length is extended by the student then any fee increases will be required to be paid for the extended component of the course.

Conditions Apply:*Students are entitled to 2 additional reassessment attempts for each unit, where a student has undertaken an assessment and it has been marked as NYC (Not Yet Competent), they will be reassessed for that assessment and if they are deemed NYC in both additional attempts, they have to re-enrol into that unit / subject. This will include re-training and therefore students need to pay the repeat unit fees.**Students will be provided with a statement of attainment for completed units if tuition fees relation to those completed units has been paid. Where there remain unpaid tuition fees that are directly related to a completed unit, the Institute may withhold the statement of attainment only for those units for which tuition fees remain outstanding

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Language Literacy and Numeracy RequirementsStudents require language, literacy and numeracy capacity equivalent to the descriptions below

Qualification level - Certificate III & Certificate IV

Qualification level - Diploma

Read and interpret texts that have several ideas which are non-routine, but simple. For exam-ple read workplace newsletters or read an agenda for a meeting

Produce and sequence several paragraphs to make meaning. For ex-ample fill in an accident report form or write a set of procedures for a new work task for personal reference

Use operations and % and fractions to solve problems.For example calculate and compare costs of similar items/services from two sources or measure items for work tasks using formal units (milliliters. of hair dye, grams of flour etc)

Participate in oral ex-changes where listen-er/speaker is required to vary and/or under-stand concepts which are simple, but non-routine. For example provide instructions for a new worker on how to perform a sim-ple workplace task or listen to, and respond to a routine customer complaint.

Participate in oral ex-changes that require control of non-routine language and struc-tures.For example deliver a presentation about a new workplace prac-tice to a group of col-leagues or listen to a complicated customer complaint and be able to summarise the cus-tomer’s concerns.

Use a range of algebraic formulae and calculating tools to solve work based problemsFor example apply formu-lae to measure heights, 2 and 3 dimensional spaces or use memory/square root functions on calculator to solve multi-step problems

Write texts which convey ideas beyond everyday conceptsFor example write the minutes for a workplace meeting or write a memo to colleagues to inform them of a temporary change to the workplace routine

Read and understand texts with some com-plex ideas and non-rou-tine vocabularyFor example read a workplace report rec-ommending a change or read a memo provid-ing new instructions on workplace Health and Safety

Reading Writing Maths OralCommunication

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Read and understand texts with some complex ideas and nonroutine vo-cabulary For example de-sign a workplacereport recommending a change or read a memo providing new instructions on workplace health and safety

Introduce more advancedtools/equipment to tackle every day problemsFor example apply for-mulae to use memory/square root functionson calculator to solve multi-step problems

Design procedures which convey ideas beyond everyday conceptsFor example write the memos for a workplace meeting or write amemo to colleagues to inform them of a tempo-rary change tothe workplace routine

Manage verbal exchang-es that require control of non-routine language and structures. For ex-ample deliver a power point presentation about a new workplace practice to a group of employees or listen to a complicated customer complaint and be able to summaries thecustomer’s concerns.

Qualification Level Advanced Diploma of Management


READ WRITE MATHS ORALCOMMUNICATION

LANGUAGELITERACY

&NUMERACY

REQUIREMENTS

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Entry requirementsSelection for enrolment in our courses will be approved for applicants who meet the qualification selection criteria. In line with Government policy students with intellectual and physical disabilities are encouraged to participate in training.

18 years or olderIELTS 5.5 or higher*Satisfactorily completed year 12 or equivalent



Qualification level

Certificate IV

Diploma

Advanced Diploma

ManagementBusiness

Minimum English language proficiencyStudent should qualify in any one of the following:

• Successful completion of Senior Secondary certificate of education in Australia conducted in medium of English• IELTS overall band of 5.5• Completion of a full time studies in Australia towards a Certificate IV or above• English as first language• A satisfactory outcome of interview(s) with the SPI admission staff or with and authorized representative of SPI*

Assessment level IELTS Requirements OR Minimum IELTS Requirements

4.5

4.5

5.0

7.0

AND

AND

AND

30 weeks

30 weeks

20 weeks

AND Maximum ELICOS

Assessment level 1 & 2*

Assessment level 3

Assessment level 4

Assessment level 5

English language proficiency satisfies education provider or 5.5 bands in IELTS or equal

• Satisfactory outcome of interview with SPI selection admission staff or with and authorized representative of SPI.

• English language proficiency satisfies education provider.

5.5

5.5

7.0

OR

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Event 2013 2014 New Year’s Day Tuesday 1 January Wednesday 1 January Australia Day Saturday 26 January * Sunday 26 January * Labour Day Monday 11 March Monday 10 March Good Friday Friday 29 March Friday 18 April The Saturday before Easter Sunday Saturday 30 March Saturday 19 April Easter Monday Monday 1 April Monday 21 April ANZAC Day Thursday 25 April Friday 25 April Queen’s Birthday Monday 10 June Monday 9 June Melbourne Cup Day Tuesday 5 November Tuesday 4 November Christmas Day Wednesday 25 December Thursday 25 December Boxing Day Thursday 26 December Friday 26 December

Notes * Monday 28 January - day in lieu * Monday 27 January - day in lieu

Public holidays

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BSB40207 Certificate IV in Business

LOCATIONMelbourne

DURATIONTerm one : 10 WeeksTerm two : 10 Weeks

Total Duration : Twenty Six Weeks(including 6 weeks of holi-days)

FEESEnrolmentAUD $150 (non-refundable)

MaterialAUD $250 (One Semester)

CourseAUD $3995

CRICOS PROGRAM CODES070178E

Course Description

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

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Entry requirements:

RPL:

Pathways:

English IELTS 5.5 and meeting requirements of DIAC visit: http://www.immi.gov.au/students/

Satisfactorily completed year 12 or equivalent, orrelevant and sufficientwork experience

Be at least 18 years orover

Career Opportunities

Provides participants with the skills to obtain the occupational position as Administrator.

Students will be made aware of the RPL options available prior to commencing study. If applications are valid the SPI Institute’s RPL process will be followed.

Training PathwayAfter achieving the BSB40207 - Certificate IV in Business, candidates may undertake a range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages.

Employment PathwaySuccessful completion of this course will enable candidates to work in both commercial and non-for-profit sectors. The skills students gain from completing this qualification could provide them with the competitive advantage required to achieve a successful career in today’s business world.

Units of competency: Code

Title Core/ Elective

Core

Elective

Elective

Elective

Elective

Elective

Elective

Elective

Elective

Elective

Total

Hours

50

50

40

30

30

50

30

40

40

40

400

BSBOHS407A Monitor safe workplace

Organise meetings

Make presentation

Develop teams and individuals

Implement customer service standards

Undertake marketing activities

Establish networks

Analyse and present research information

Develop work priorities

Coordinate implementation of CS strategies

BSBADM405B

BSBCMM401A

BSBLED401A

BSBCUS403B

BSBMKG414B

BSBREL401A

BSBRES401A

BSBWOR404B

BSBCUS401B

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BSB51107 Diploma of Management

Course Description

This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches.

The qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work or the work of a team.

LOCATIONMelbourne

DURATIONTerm one : 10 WeeksTerm two : 10 Weeks

Total Duration : Twenty Six Weeks(including 6 weeks of holi-days)



CourseAUD $3995

CRICOS PROGRAM CODES070179D

DIP

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Entry requirements:

RPL:

Pathways:

English to IELTS 5.5 and meeting requirements of DIAC visit: http://www.immi.gov.au/students/

Study to at least Year 12 in Australia or equivalent

Be at least 18 years or over

Training PathwayOn successful completion of this qualification students may enrol into the BSB60407 Advanced Diploma of Management or higher education.




Elective

Elective

Elective

Elective

Elective

Elective

Elective

Elective

Total

Hours

40

60

60

30

80

40

40

50

400

BSBWOR502B Ensure team effectiveness

Manage quality customers service

Manage people performance

Facilitate continuous improvement

Ensure safe workplace

Manage personal work priorities and professional development

Manage meetings

Design & develop complex text documents

BSBCUS501C

BSBMGT502B

BSBMGT516C

BSBOHS509A

BSBWOR501B

BSBADM502B

BSBITU401A

Students will be made aware of the RPL options available prior to commencing study. If applications are valid the SPI RPL process will be followed.


Provides participants with the skills to obtain the occupational position as Leading Hand, Supervisor, Team leader and Manager.

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BSB60407 Advanced Diploma of Management

Course Description

This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or have specialised roles where they do not supervise others but provide strategic leadership.

LOCATIONMelbourne

DURATIONTerm one : 11 WeeksTerm two : 11 WeeksTerm three : 11 WeeksTerm four : 11 Weeks

Total Duration : Fifty two Weeks (including 8 weeks of holidays)



CourseAUD $7990

CRICOS PROGRAM CODES074420A

ADVA

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Entry requirements:

RPL:

Pathways:

English to IELTS 5.5 and meeting requirements of DIAC visit: http://www.immi.gov. au/students/

Study to at least Year 12 in Australia or (equivalent) Diploma

Be at least 18 years or over

Training PathwayAfter achieving the BSB60407 Advanced Diploma of Management, students will be able to further their studies with an Associated University of their choice.




Core

Core

Core

Elective

Elective

Elective

Elective

Elective

Total

Hours

100

120

100

100

160

120

100

80

880

BSBINN601B Manage Organisational Change

Provide Leadership Across the Organisation

Develop and Implement Strategic Plans

Develop and Implement Diversity Policy

Develop Workplace Learning EnvironmentManage Innovation and Continuous ImprovementDevelop Workplace Policy and Procedures for Sustainability

Establish and Maintain Strategic Networks

BSBMGT605B

BSBMGT616A

BSBDIV601A

BSBLED501A

BSBMGT608C

BSBSUS501A

PSPGOV602B

Students will be made aware of the RPL options available prior to commencing study. If applications are valid the SPI RPL process will be followed.


After completing Advanced Diploma students may fill different job roles or title variation across various industry sectors. Possible tittles to this qualification may include: Area Manager, Department Manager, and Regional Manager

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AustraliaAustralia is a land of contrasts: sweeping golden beach-es, coral reefs rich with marine life, tropical rainforests, mountain ranges, vast grazing lands and sparse deserts.One of the oldest continents, Australia is the only country to occupy an entire continent.

Surrounded by the Indian and Pacific Oceans, Australia has many animals and plants, which are unique on the planet. The surface geology is typically old and flat with a major mountain range stretching down the eastern coast and another mountain range in the north west of the con-tinent.

MelbourneMelbourne is the capital of the State of Victoria. It is situated on the Yarra River and around Port Phillip Bay with its beautiful beaches and water sports facilities. It is a beautiful spacious city with all the parks, gardens, sporting venues and scenic places that Australian space and natural resources allow.

Melbourne is a world-renowned cultural, artistic, financial and communications centre served by an international airport, a cargo and passenger seaport, and rail links to neighbouring States.

Melbourne, once voted the world’s ‘most liveable city’, enjoys clean fresh air and beautiful parks and gardens.

Melbourne is considered to be the shopping capital of Australia and offers some of Australia’s biggest

shopping complexes as well as sophisti-cated, exclusive boutiques and a host of lively and popular markets.

One quarter of Melbourne’s population was born overseas making it one of the world’s most multicultural cities. There are now people from 140 nations living harmoniously together. This broad eth-nic mix has brought many benefits to the city including a wide range of cuisines and over 2,300 elegant restaurants, bis-tros and cafes. Melbourne has an excel-lent public transport system with trams, trains and buses providing an extensive network throughout the city and suburbs.

The population is approximately 4 million. Melbourne is a sprawling city with suburbs extending up to 50km from the centre of the city. The city centre is on the banks of the Yarra River, 5km from Port Phillip Bay. The city centre features world class department stores, historical, architecture, theatres, galleries and arts

centres. Melbourne is only a short distance from many beautiful beaches as well as the Victorian mountain regions, where skiing is popular during winter.

The city and surrounding suburbs are well serviced by a public transport network of buses, trains and trams.

A multicultural city enriched by 170 ethnic groups. Sometimes called the culinary capital of Australia, Melbourne has a vast array of restaurants, offering a variety of international cuisine. Bustling Chinatown in the heart of the city, serves up the finest of Asian cuisine and culture. Several other Melbourne streets are dedicated to Vietnamese, Japanese, Italian and Greek food - cuisine to suit every palate and many to suit a student’s budget.

Victoria

About 36 per cent of Victoria is forest. The Murray is the State’s longest river and there are a number of large inland lakes. Victoria’s vast coastline extends over 1600 kilome-tres, bordering the Southern Ocean and Bass Strait and separating the Australian mainland from Tasmania.

Victoria is the most densely populated of 8 States and Territories of Australia. Some 26 per cent of all Australians live in Victoria and, of those, most reside in Melbourne, the nation’s second largest city and capital of this state.

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A Good Choice for StudyThere are more than 50,000 overseas students studying in Australia and each year approximately 15,000 students from the Asia Pacific region arrive in Australia to continue their education. They have chosen Australia for several reasons:

• Australia has a high quality education system, the equal of any country in the world

• Australia offers traditional education in reputable schools, Institutes and universities

• Awards from Australian institutions of higher education are recognized internationally

• Australian universities, Institutes and schools have established networks of support to help overseas students

• The Australian education system includes informality and accessibility of academic staff, the availability of computers, small group tutorials and close supervision

• Living costs and tuition costs compare well with other countries and most overseas students are permitted to work part-time.

• Australia is a safe and stable country with a pleasant climate.Climate

Melbourne enjoys a temperate climate with four distinct seasons in the year - spring, summer, winter and autumn. Below is a guide to the average daily temperatures.Spring September - November 12-22 degreesSummer December to February 28-32 degreesAutumn March to May 12 - 20 degreesWinter June to August 10 - 15 degreesMelbourne does not have a specific wet season - it can rain at any time of the year. Sports and other outdoor activities are possible at all times of the year.

Festivals• International Comedy Festival• International Festival of the Arts• Chinese New Year Parade• Moomba Festival.

International sporting events:

• Spring Racing Carnival (Melbourne Cup)

• Australian Open (Grand Slam tennis)

• Grand Prix Motor Racing• World Series and Test cricket• Bells Beach Surf Classic

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ArtAustralian contemporary arts reflect the world’s oldest continuous cultural traditions and also a diverse, multicultural society. Our visual and performing arts communities receive international acclaim for their vibrancy, originality and cutting-edge work in the arts, literature, stage & cinema, dance, classical music and contemporary Australian rock music.

The National Museum of Australia opened as part of Australia’s Centenary of Federation celebrations in 2001. It is co-located with the Australian Institute of Aboriginal and Torres Strait Islander Studies in the nation’s capital city of Canberra and adds to more than 1000 museums throughout Australia.

Multiculturalism

More than 100 ethnic groups are represented in Australia, making Australia one of the most culturally diverse countries in the world. Australia’s dynamic multiculturalism can be attributed to its unique combination of Indigenous cultures, early European settlement and immigration from all parts of the world.

Australians value the wealth of cultural diversity and social sophistication that international students bring to our campuses and our communities. We take great care in looking after international students and helping them to adjust to the Australian way of life. International students also gain great benefits from their education in Australia and make lifelong friendships.

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Although English is the official language, a host of other languages are spoken in Australia. As one of the most culturally diverse countries in the world many Australians are naturally fluent in other languages. More than 2.4 million Australians speak a language other than English at home. Within the education and training system about 15 per cent of those of working age studying for an educational qualification have English as a second language. More than 800,000 Australians speak a European Union language, apart from English, in the home. Another 800,000 Australians speak an Asian language at home.

In Australia not only is there the opportunity to improve your English through specialist study in an English-speaking environment but all sectors of Australian education and training provide tuition in many other languages as well.

English as it is spoken in Australia is very easily understood by nearly all people from other English-speaking nations. While there are some minor differences in accent between the cities and country areas the difference is much less than you will find in America, Britain and Canada where French is also spoken. As you improve your English in Australia you

Lang

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will learn some of our slang, and have much fun explaining the meanings to your friends and relatives at home.

ReligionAustralia is predominantly a Christian country however; all religions are represented in our multicultural society. Australians respect the freedom of people to practice their choice of religion. Churches, mosques, temples and synagogues are located in most major cities. Some universities have their own spiritual groups on campus.

Clean, Safe, CosmopolitanStudents from all over the world come to Australia to take advantage of our world-class education and enjoy our friendly hospitality and cultural diversity. Australia has low crime rates and strict gun control laws providing a safe environment to learn and travel. With one of the highest standards of living in the world, Australia offers modern transport systems, convenient telecommunications, cosmopolitan shopping complexes and excellent health services.

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Visitors from many parts of the world are attracted by Australia’s spectacular natu-ral environment and the distinctive per-sonality and friendliness of the Austral-ian people. Australia is rich in arts and is keen to preserve and display its diverse cultural heritage.

Australians are also environmentally conscious and keen to preserve the country’s natural beauty and scenery. Our ‘Clean up Australia’ campaign is be-ing adopted worldwide.

Health Care

Australia has a very good health care system. All Australians pay a Medicare levy (additional tax) to fund the public health system and ensure everyone gets access to public system doctors, hospi-tals and other health care services. Peo-ple who pay extra into a private health insurance fund receive certain privileges when they use private health care ser-vices, As well as the usual services avail-able in just about any Australian suburb or town. Most Australian institutions also provide special health care services and advice for students.

International students studying in Aus-tralia are required to have Overseas Stu-dent Health Cover (OSHC) for the dura-tion of their student visa.

Food

Australia has a fantastic variety of food. Our top quality meat, fish, fruits and vegetables are exported to markets all around the globe. There is a large range of fruit and vegetables available at Aus-tralian produce markets. You should have no difficulty in finding the foods that you are used to at home.

You can sample almost every type of cuisine available throughout the world in our many restaurants. There are el-egant restaurants or typical Aussie pubs. Ethnic restaurants offer cuisines from all around the world. Good food at reason-able prices can be found at bistros or cafes. And for those who like takeaway, most of the major global fast food chains are well represented. The adventurous can try some of our ‘bush tucker’.

ElectricityThe electrical current in Australia is 240/250 volts AC, 50 cycles. The Aus-tralian three pin plug is extremely safe. Adaptors are usually required for most foreign appliances. A transformer may be required if you bring an appliance from overseas that operates on a differ-ent voltage.

TransportWith one of the highest standards of liv-ing in the world, Australia offers modern transport systems. Australia has an ex-tensive public transport system that in-cludes trains, buses, trams, ferries, two major national airlines and a number of regional airlines. Metropolitan areas are divided into zones and your ticket type and cost depends on which zone you are going to travel in and for how long. Tick-ets can be bought at train stations, on buses and trams and at news agencies.

Tourist students may drive in Australia on a valid overseas drivers licence but if the document is not in the English lan-guage the visitor must carry a translation with the permit. An international driving licence is not sufficient by itself.Metered taxicabs operate in all major cit-ies and towns. You will find taxi ranks at transport terminals, main hotels or shop-ping centres or you can hail taxis in the street. A light and sign on the roof indi-cates if a cab is vacant. There is a mini-mum charge on hiring and then a charge per kilometre travelled. Taxi drivers do not have to be tipped.

TelephonesAustralia has a modern telecommunica-tions system with mobile and internet access generally available at low cost. Public telephones are available at all Post Offices, shopping centres and are often situated on street corners. Public pay phones accept a variety of coins and Phone cards. Phone cards are pre-paid for use in public pay phones and can be bought at a large number of retail outlets in denominations of $A5, $A10, $A20 and $A50. Credit phones take most major credit cards such as American Express, Visa, Master card and Diners. International and can be found at inter-national and domestic airports, central city locations and hotels.

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Mobile phones are very popular and can be purchased from a number of retailers.

Sports and RecreationAustralians are very keen on sport and outdoor activities and have gained a worldwide reputation, both as individu-als and as teams. Hosting the Year 2000 Olympic Games in Sydney highlights Australia as a leading destination for in-ternational events.

Australia has more than 120 national sporting organisations and thousands of state, regional and club bodies. It is estimated that 6.5 million people, about a third of the population, are registered sports participants. While there are over 120 sporting organisations, Australians also take part in bush walking, fishing, boating and water sports.

EntertainmentCampuses offer spacious surroundings suitable for social, sporting and other outdoor activities. They are also centrally located for students to experience the so-phistication of our cities and excitement of our entertainment facilities. There are plenty of opportunities for international students to have an enjoyable time with friends.

TravelDuring semester breaks, you may like to venture beyond the capital cities to ex-perience more of Australia’s spectacular natural environment and great physical beauty—national parks, The Great Bar-rier Reef, Kakadu, Uluru and the Tasma-nian Wilderness.

Australia Welcomes Over-seas Students

Overseas students are welcomed in Australia because they:

• Contribute to the development of people and institutions both in their home country and in Australia.

• contribute to the Australia’s research capability

• Develop cultural, educational and economic links between Australians and people of other nations.

Australia has a long history of involve-ment in international education develop-ment, staff and student exchange pro-grams and scholarships.

Study MethodsIn Australia, much emphasis is placed upon private (individual) study along the lines of assignments, on research and learning to analyse data and present ar-guments about subject matter, and on being willing to defend one’s argument. All these involve heavy use of libraries, intensive note taking in lectures, and ac-tive participation in the learning process (as opposed to passive listening and rote learning).

To be a successful student in Australia, you will need to adapt to these methods of learning, but most education institu-tions in Australia are very willing to help as they offer counselling services and assistance to develop effective study skills. Many lecturers in Australia have vast experience teaching overseas stu-dents, they understand the difficulties in getting used to different study methods and they will be patient in helping you to develop new skills

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Money and Banks

Australian currency is the only legal tender in Australia. When you first arrive, money from other countries can be changed at the exchange facilities located at international airports, banks and major hotels. Travellers cheques are easier to use if already in Australian dollars, however, banks will cash travellers cheques in virtually any currency. Major hotels and some shops, depending on individual store policy, will cash travellers cheques.It is a good idea to set up an Australian bank account. You will need to provide your visa and evidence of residency. Banking services in Australia are extremely competitive. Over 20 local and numerous international banking groups are represented in Australia. All major banks have a branch in cities and regional centres. Most shopping centres have Automatic Teller Machines (ATM) facilities. These machines can be used for deposits and, in many instances, withdrawals 24 hours a day. Many department stores, supermarkets and specialist shops have electronic transfer terminals (EFTPOS) where cash withdrawals can also be made in addition to purchasing goods.

Currency

Australia uses a dollars and cents system of decimal currency with 100 cents in a dollar. The bank notes in use are $5, $10, $20, $50 and $100. Coins used are the silver coloured 5 cent, 10 cent, 20 cent and 50 cent and the gold coloured $1 and $2 coins.Australia’s development of the polymer (plastic) banknote heralds the introduction of advanced banknote technology for the new millennium and rewrites world standards in design. Not only does this leading-edge polymer technology offer immense security benefits but its concepts of cleanliness, environmental responsibility and recyclability set an example for the world to follow.

Normal Bank Trading Hours

9.30 am – 4.00 pm Monday to Thursday9.30 am – 5.00 pm FridaySome banks are open Saturday mornings

Credit CardsCredit cards are widely accepted around Aus-tralia. The most commonly accepted credit cards are American Express, Bankcard, Diners Interna-tional, Master card, Visa and their affiliates.

TippingTipping is not the general custom in Australia and service charges are not added to accounts by ho-tels and restaurants. In better-class restaurants, it is usual to tip food and drink waiters up to 10 per cent of the bill for good service.Porters have set charges at railway terminals, but not at hotels. However, at any time, tipping is a matter of individual choice.

AccommodationThe following types of accommodation are available for International students:-1. Full Board (Home stay) AU$200 - AU$270 per week2. Student house AU$150 - AU$200 per week3. Half - Board AU$150 - AU$200 per week (plus expenses).4. Leasing a House/Flat AU$200 - AU$350 per week (unfurnished)

Cost of Living and Money Matters

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This accommodation can be booked prior to arrival. Two weeks advance notice is required before you depart for Australia. Further details can be obtained from the International Student Welfare Officer.

Some useful internet sites for housing are:

Student Housing Australia –http://www.s-h-a.com.au/Share Accommodation –http://www.find-studentaccommodation.comYouth Central Housing and Accommodation –http://www.youthcentral.vic.gov.auStudy in Australia Accommodation Options and Costs –http://studyinaustralia.gov.au/Sia/en/StudyCosts/Accom-modation

Budgeting

You should work out a budget covering accommodation, food, transport, clothing and entertainment. Childcare, if applicable, should also be taken into account.The average international student in Australia spends about $360 per week on accommodation, food, clothing, entertainment, transport, international and domestic travel, telephone and incidental costs. School students in Australia typically spend a little less - about $265 a week - on accommodation and food, entertainment, transport and associated items. While this is a realistic guide, it is important to remember that individual circumstances will vary by location, course and lifestyle.

TransportAustralia has an efficient public transport system (buses, trains and trams) in all cities. Many students ride bicycles on campus and some even have their own cars for longer travel.

There are also train, bus and air services between cities and towns.

Overseas Student Health Cover (OSHC)International students are required by the Government to join a private health insurance scheme. The OSHC premium cover must be paid before a student visa is issued. You will need to pay the OSHC premium at the same time as the tuition fees. The OSHC entitles you to free hospital cover and 85% of standard doctor’s fees.Annual rates are AU$388* for single coverage and AU$778* for family coverage. OSHC is also charged on a pro-rata basis for shorter courses.

Cost of LivingMelbourne is a reasonably priced city providing good quality affordable living and abundant accommodation. Students will need about AU$18,000 per year (excluding tuition) to cover living expenses. According to the Government Website, Study in Australia, Australia is a sophisticated, friendly and affordable country which enjoys one of the highest standards of living in the world. The average international student in Australia spends about $360 per week on accommodation; food; clothing; entertainment; transport; international and domestic travel; telephone; incidental costs.

The cost of living depends a lot on the kind of accommodation a student chooses. A married student with dependent will need approximately an additional AU$4,000 per year for each dependent.The lifestyle in Australia is safe and friendly. Australians have a high standard of living. The climate is pleasant, there is plenty of food and the vast natural resources in Australia enable most people to live well.

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Fruit, vegetables and meat are available fresh and at reasonable prices. Clothing and personal effects are usually good quality and available at a wide variety of prices.Below is a price table of typical daily items. This is only a guide. Remember that you can shop around for items such as clothing and shoes to find a cheaper source.

Food

Milk 1 litre $1.80 Shoes 1 pair $70.00

Jeans 1 pair $80.00

Toothpaste 140g $2.50

Shampoo 500ml $3.00

T-shirt $20.00

Hairdresser $20.00 to $40.00

Newspaper $2.00

Cinema ticket $15.00

Public transport city an inner suburbs $7.00 for a day pass

Bread 1 loaf $2.50

Apples 1 kg $4.00

Potatoes 1 kg $1.00

Beefsteak 1 kg $15.00

Eggs 1 dozen $4.00

Cereal 1kg $3.00

Fruit Juice 2 litres $4.00

Rice 1 kg $2.00

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POLICY&

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ER Student Transfer1.0 PolicyThis policy/procedure supports ‘Standard 7 – Transfer between registered providers’ of the ‘National Code of Practice for Registration Authorities & Providers of Education & Training to Overseas Students 2007’.St. Peter Institute (SPI) is restricted from enrolling transferring students prior to a student completing 6 months of their principal course of study. This means SPI is unable to knowingly enrol a student transferring to SPI, who has not completed at least 6 months of their initial principal course without meeting specified criteria outlined in the ESOS National Code.

This policy details the procedures for assessing applications to transfer within this period. The procedures out-lined below will ensure that it does not enrol any transferring international student prior to the 6 months of their principal course being completed unless that student has a valid letter of release agreeing to such a transfer and the below procedures will be implemented.

Students who have studied longer than this period of 6 months can apply as normal and no letters of release need to be sighted.

The following procedures have been separated into ‘Incoming students’ and ‘Outgoing students.’

2.0 ProcedureAny requests that are received in relation to a student wishing to transfer education providers shall be the responsibility of the Head of Studies. The Head of Studies shall assess the applications to transfer education providers and conclude an outcome based on the following procedure.

Incoming studentsThe following procedure is relevant to any student who applies for a course within SPI and is currently studying on-shore with another registered provider.

For this procedure to be completed the applicant must provide a copy of their Student Visa and appropriate student number (to look up PRISMS). Once this information is obtained the following steps are taken:

1. Head of Studies accesses the student information via PRISMS. They are to ascertain if the length of stud-ies completed in their current Principal course of study is greater than 6 months. They also use the copy of the student visa in the passport to ascertain what the principal course is and when they arrived in Australia.

2. In completing this process they would print a copy of the PRISMS record and attach to the student applica-tion.

3. If they have completed more than 6 months of their principal course of study, the application process pro-ceeds as for all off-shore students.

4. Where a student has NOT completed 6 months of their principal course of study, they are asked to provide an appropriate letter of release in support of their application.

5. To support the application they can be provided with a ‘Conditional Letter of Offer’ (Appendix A) which clearly states that an offer of a place is contingent on their obtaining a letter of release. (Note: if they are in receipt of a Government scholarship, they should provide written support from this government agreeing to the change which will stand in lieu of any letter of release.

6. If such a letter of release is received and the student has no outstanding fees to be paid to the prior institu-tion or other outstanding matters of concern, the application proceeds as for all off-shore applicants.

7. If no satisfactory letter of release is obtained from such students, the application process is halted and the student informed that they are unable to transfer at this time. They are welcome to re-activate their applica-tion when the 6 month period has passed.

Outgoing studentsThe following procedure is relevant to those students wishing to transfer to another education provider prior to completing six (6) months of their principal course of study.

1. Students make a written request (e-mail is satisfactory) to the Head of Studies to transfer to another pro-vider. The only reasons a ‘Release Letter’ shall be issued is if:

- SPI has cancelled/ceased to offer the students program (letter from RTO supplied) - Government sponsor considers the change to be in the students best interest, if they are a spon sored student (written confirmation from sponsor required) - Exceptional circumstances (documentation required to support circumstances and a letter of offer from another provider is required.)

2. The student is asked to provide a valid ‘Offer of Enrolment’ from the new provider authenticating the trans-fer and the student is able to provide a letter indicating the benefits of transferring from their current course of study.

3. In assessing the application to transfer, the Head of Studies will check the following points: - Ensure any outstanding fees are paid - Ensure the student is fully aware of all issues relating the transferring of providers. - Check student records to ensure the student is not trying to avoid being reported to the appropriate government agency(s) due to lack of course progress or poor attendance records.

4. Once the above points have been addressed by the Head of Studies, a ‘Letter of Release’ (Appendix B) will be granted at no charge to the student. The student will also be advised of the need to contact DIAC and obtain a new visa if the course they transfer to is not a Higher Education/VET course. Any issues will be reported to the CEO.

5. The Administration Manager must report the student’s termination of studies to the appropriate government agency(s) via PRISMS

• Where the transfer is not in the best interest of the student, the request to transfer to another RTO will be refused. Reasons for refusal may include but are not limited to:

- New course outcome is not suitable to student situation - New course location is not suitable - Provider is not a CRICOS registered provider - The welfare of the student may be compromised• This decision of the appropriateness of the transfer will be made by the Head of Studies and shall be given

to the student in writing. (Appendix C)

• The above process should not take more than 2 working days once the student has provided the necessary documentation.

• All requests, considerations, decisions and copies of letters of release should be placed on student’s file.

• The approval of transfer of a student to another institution does not indicate the agreement to provide any refund. Refunds are governed by the refund policy independent of this policy.

8. Note that in the very rare circumstances where the original institution or course has ceased to be regis-tered, or sanctions have been placed on the original institution by the Australian government which do not allow the student to continue with the course, no letter of release is required. Evidence of this occurrence would need to be placed in the student file.

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The ESOS Framework - Providing Quality Education and Protecting Your RightsThe Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas Stu-dents (ESOS) Act 2000 and the National Code 2007.

Protection for overseas students:As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at http://cricos.deewr.gov.au CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Please check carefully that the details of your course − including its location − match the information on CRICOS.

Your rights:The ESOS framework protects your rights, including:• Your right to receive, before enrolling, current and accurate information about the courses, fees, modes of

study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa only if there are is arrangements in place for your accommodation, support and welfare.

• Your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.

• Your right to get the education you paid for. The ESOS framework includes consumer protection that will allow you to receive a refund or to be placed in another course if your provider is unable to teach your course.

The ESOS framework sets out the standards Australian education providers offering education services to overseas students must obey. These standards cover a range of information you have a right to know and services that must be offered, including:• Orientation and access to support services to help you study and adjust to life in Australia• Who the contact officer or officers is for overseas students• If you can apply for course credit• When your enrolment can be deferred, suspended or cancelled• What your provider’s requirements are for satisfactory progress in the courses you study and what support

is available if you are not progressing well• If attendance will be monitored for your course, and• A complaints and appeals process.

One of the standards does not allow another education provider to enrol a student who wants to transfer to an-other course, but has not completed six months of the final course of study you plan to undertake in Australia. If you want to transfer beforehand you need your provider’s permission.If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.

Your responsibilities:As an overseas student on a student visa, you have responsibilities to:• Satisfy your student visa conditions• Maintain your Overseas Student Health Cover (OSHC) for the period of your stay• Meet the terms of the written agreement with your education provider• Inform your provider if you change your address• Maintain satisfactory course progress• If attendance is recorded for your course, follow your provider’s attendance policy, and• If you are under 18, maintain your approved accommodation, support and general welfare arrangements.

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Your provider For policies and procedures that affect you

Speak with your provider.Go to your provider’s websitewww.spi.vic.edu.au

www.deewr.gov.au/international/pro-grams/pages/qualityassurance.aspxPhone: 1-DEEWR (133 397)

www.immi.gov.auPhone 131 881 in AustraliaContact the DIAC office in yourcountry.

For visa matters

For your ESOS rights andresponsibilities

Department of Education, Employment and WorkplaceRelations (DEEWR)

Department of Immigrationand Citizenship (DIAC)

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1.0 PolicyThis policy/procedure provides all staff and students information on the refund arrangements that are in place within St. Peter Institute.

The following procedures ensure all students are treated fairly and with integrity when applying for refunds. All refunds applications are to be submitted to Student Support Officer and the following procedures followed in assessing the refund application.

All refund information is to be made available to clients prior to enrolment through:• Student Information Handbook• The RTO’s website• The Written Agreement which is completed and signed prior to acceptance into a course of study with St.

Peter Institute

2.0 Procedure2.1 Refund applicationsAny student wishing to apply for a refund must complete a ‘Refund Application form’ (Appendix A) and submit this form to a Student Support Officer. The application form can be accessed by: • Contacting a Student Support Officer • Accessing the RTO’s website

All refund applications are to be assessed by the Student Support Officer and applications processed within fourteen (14) days of the application being placed. Where a student is entitled to a refund the Student Support Officer is required to process the refund payment as required.

Please note:• Refunds applications placed after course commencement is only in relation to Tuition Fees only. Tuition

fees are specified in the Written Agreement and do not include materials and equipment charges.• Where the student breaches the St. Peter Institute Policies and Procedures no refund is payable.• Payment of a refund application cancels a student’s enrolment.

2.2 Refunds due to non delivery of course by RTO (Provider Default)St. Peter Institute reserves the right to cancel or postpone any courses prior to their scheduled commencement dates, should it be necessary. All course fees (including application fee and materials and equipment fees) are to be refunded in full if the RTO is unable to commence the course as agreed due to unforeseen circumstances. Pre-paid fees may be transferred to an alternative enrolment where the student agrees.

Where St. Peter Institute is unable to complete the course due to unforeseen circumstances, any ‘unused tuition’ fees are to be refunded to the student.

Where there is an instance of provider default in the above circumstances, St. Peter Institute may arrange for another course, or part of a course, to be provided to students at no (extra) cost to the student as an alternative to refunding course money. Where the student agrees to this arrangement, St. Peter Institute will not be liable to refund the money owed for the original enrolment.

Full refund or alternative placement in a course

Partial refund or alternative placement in a course

The RTO is unable to commence the course for which the original enrolment and payment has been made.

Outline of Provider Default Refund Arrangements

The RTO is unable to continue to deliver the course as agreed.

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Full refund

Full refund

Visa refused prior to course commencement

Withdrawal 60 days or more prior to agreed start date of the initial enrolled course as indicated on the current Letter of Offer

50 % of your deposit will be refundedRegistration fees won’t be refunded

No refund of deposit or Application fees

Refund of unused Tuition Fees

Full refund

Withdrawal less than 60 days but more than 28 days of prior to agreed start date of the initial en-rolled course as indicated on the current Letter of Offer

Withdrawal less than 28 days of prior to agreed start date of the initial enrolled course as indicated on the current Letter of Offer

Withdrawal after course commencement (with con-firmed extenuating circumstances)

The RTO is unable to provide the course for which the original enrolment and payment has been made

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2.1 Refunds based upon student applicationWhere a student is unable to complete their course they may be eligible for a refund of tuition fees. Where a student withdraws from the course without extenuating circumstances only a partial refund is payable.A refund of tuition fees is only payable in certain circumstances and these circumstances and amounts are provided to students prior to confirming enrolment.

Applications for refunds are to be processed by the Student Support Officer within 14 days from the date of application.

Please Note: There are no refund arrangements for the following:• Application Fee• Student Enrolment cancelled due to actions of the student (I.e. Breach enrolment conditions such as

Course Progress requirements)• Withdrawal after course commencement without extenuating circumstances• Non-tuition based fees such as materials and equipment provided after course commencement

Outline of Student Default Refund Arrangements

* Students may have extenuating circumstances that prevent them from attending scheduled course dates that may include but are not limited to illness, family or personal matters, or other reasons that are out of the ordi-nary. Where evidence can be successfully provided to support the student’s circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the CEO and shall be assessed on a case by case situation.

2.2 Appealing Refund decisionsAll students have the right to appeal a refund decision made by St. Peter Institute by accessing the com-plaints and appeals policy and procedure. Students wishing submit an appeal of the refund decision should refer to the Complaints and Appeals policy and procedure.

This policy and the availability of complaints and appeals processes, does not remove the client’s right to take action under Australia’s consumer protection laws.

The RTO’s dispute resolution processes do not remove the client’s right to pursue other legal remedies where they feel necessary.

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2.3 Default NotificationsAny provider or student default must be reported by the Student Support Officer as follows:

Provider (RTO) Default:• St. Peter Institute are required to notify the Secretary and the TPS Director within 3 business days if they

default – that is, if they are not able to deliver the course to a student as agreed.• From this default date the provider will then have 14 days to meet their default obligations.

Student Default:• St. Peter Institute will have 5 business days to notify of a student default – that is, if the student does not

commence on the agreed starting date or a re-negotiated date or otherwise fails to meet the terms and conditions of their agreement with the provider.

• From this default date the student will then have 28 days to meet their default obligations.

Additionally, St. Peter Institute must report the outcome of the provider or student default within 7 days of the end of the default period, i.e. report whether the student took the offer of an alternative course or a refund, and, if a refund, how much was paid.

All default notifications and reporting is to be completed through PRISMS by the Student Support Officer.

2.4 Further information• Where a student application for refund is submitted, all records of the refund application and associated

actions are to be maintained in the student file.• The RTO is not able to provide any refunds for fees paid to third parties such as OSHC or education

agent fees.

2.5 Maintaining Records of RefundsWhere a student application for refund is submitted, all records of the refund application and associated ac-tions are to be maintained in the student file. This includes receipts identifying refunds have been paid and any correspondence relating to the refund application.

Any information that the client provides St. Peter Institute or that St. Peter Institute collects about the client (including payments and refunds) can be given to authorised State and Commonwealth Agencies such as the Tuition Protection Service.

Monitoring International Student Academic Progress1.0 PolicyThis policy/procedure supports ‘Standard 10 – Monitoring Course Progress’ of the ‘National Code of Practice for Registration Authorities & Providers of Education & Training to Overseas Students 2007’

The following procedures will ensure that all students’ academic performance is monitored and students are given every opportunity to achieve the required academic progress for each course they are enrolled in. This required academic progress is identified by the number of units assessed as ‘Competent’ within one term – that is, a student must be deemed ‘Competent’ in at least 50% of the total number of units assessed throughout a term.

A student who does not achieve this 50% competency rate for two consecutive terms shall be considered in breach of this academic progress requirement. The following procedures outline a process to ensure that students are made aware and given opportunities to rectify the situation at the following stages of academic non-progression: • Notified when close to falling below the required academic performance for a single term • 1st Warning when falling below the required academic performance for single term • 2nd Warning when close to not achieving the required academic performance for a consecutive term

Where students have been identified as at risk of non-compliance of this requirement, all possible efforts shall be made to ensure that the student is given the opportunity to rectify their position, but where this is not pos-sible their non-compliance of this requirement must be reported to the appropriate government agencies.

The following procedures ensure academic progress records are accurately kept and monitored for all stu-dents enrolled within each course. It allows for early detection of poor academic results and enables St. Peter Institute and the students an opportunity to rectify the situation before reporting the breach of the academic performance requirement to the appropriate government agencies.

All staff are to be made aware of the requirements of this policy through induction, regular meetings and updates and continuous improvement practices. Students are made aware of the academic progress require-ments through enrolment processes and throughout the program.

Procedure2.1 Recording Student Academic performanceThe student’s academic performance shall be recorded using the ‘Student Academic Performance Record Sheet’. This spreadsheet will calculate the projected academic progress for the term, based on the total num-ber of units that are required to be assessed and the outcome of these assessments.

All students shall be deemed ‘Competent (C)’ or ‘Not Yet Competent (NYC)’ for each unit within the qualification they are enrolled and complete. The assessment shall be conducted by qualified trainers / assessors using the RTO’s assessment tools/methods and recording processes as required. All academic results are entered in to the Students Records Management System by the Trainers.

It is the responsibility of the Trainers to ensure that the ‘Student Academic Record Sheet’ is also updated after each assessment is completed and recorded. I.e. if there were 6 units in total assessed in a term and a student has been assessed as ‘C’ in 4 units and ‘NYC’ in 2 units for the term, the student’s academic progress would look like:

TERM 1

Student Name Student No.Number of Units

Assessed ‘Competent’

Number of Units Assessed ‘Not Yet

Competent’

Academic Performance

Percentage (%)John Smith 00123 4 2 66.67%

These records are checked regularly by the Head of Studies for currency and accuracy.

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SS2.2 Monitoring Student Academic PerformanceThe Course Coordinator will monitor student academic performance via the ‘Student Academic Perfor-mance Record Sheet’ (Excel spreadsheet) and report any issues, as outlined below, to the Head of Studies. This monitoring will occur once per month and will be supported by the Head of Studies who will also moni-tor the student’s academic progress regularly and will be involved in the counselling and reporting process as outlined below.

At a convenient time, once per month the Course Coordinator will review the academic progress of all stu-dents and monitor the following points:

Any student falls below 60% academic progress for a single term• Student’s shall be sent a Notification Letter in-

dicating that they have fallen below 60% aca-demic performance for the term to date, and failure to achieve Competency in further units undertaken the current term may result in failing to achieve academic progress for the term. Fail-ing to achieve this academic progression in two consecutive terms will be deemed in breach of Visa requirements and be reported to the appro-priate government agency(s).The students are given the opportunity to be counselled in their progress if required.

• PLEASE NOTE: Where a course has 2 or less units delivered in term the Notification Letter will be issued when a student has failed a single unit or reaches 50%.

Any student falls below 60% academic progress for a single term• Student’s shall be sent a Notification Letter indi-

cating that they have fallen below 60% academ-ic performance for the term to date, and failure to achieve Competency in further units under-taken the current term may result in failing to achieve academic progress for the term. Failing to achieve this academic progression in two con-secutive terms will be deemed in breach of Visa requirements and be reported to the appropriate government agency(s).The students are given the opportunity to be counselled in their progress if required.

• PLEASE NOTE: Where a course has 2 or less units delivered in term the Notification Letter will be issued when a student has failed a single unit or reaches 50%.

When a student’s projected academic progress falls below 50% for 2 consecutive terms• The student shall be sent a ‘Breach Recorded’

letter indicating they are going to be reported to DIAC for unsatisfactory academic progress in their course of study. They are informed that this has occurred as they have failed to be deemed Competent in more than 50% for two consecutive terms.

• They are also informed of their ability to access the appeals and complaints process and have 20 days to do so.

• If the student does not go through any appeal or complaint process within 20 days, the report shall be submitted via PRISMS.

Note: Where there are less than 3 units to be as-sessed for the term, and a student is deemed NYC in a single unit, the student shall only be sent only the 1st Warning Letter. This is due to the fact that if they are deemed NYC in more than 1 unit they will fall be-low the 50% requirement for the term.

• They are also informed that are required to organ-ise an appointment with the Head of Studies to discuss their poor academic progress and strate-gies to ensure they stay above the 50% Academic requirement for the term.

• If the student does not respond within 7 days the Head of Studies will attempt to contact the student via telephone. When this method of contact fails the matter shall be forwarded to the CEO.

Any student who is below 75% academic pro-gress in their current term after falling below 50% in their previous term• Student’s shall be sent a ‘2nd Warning Letter’

notifying them they are at risk of breaching their requirement to maintain academic progression for each term they are enrolled. They are in-formed they have fallen below 75% academic progress in the current term after falling below the required academic progression in the pre-vious term. They are informed that if they fall below the required academic progression in two consecutive terms they will be reported to the appropriate government agency(s).

When a student’s projected academic progress falls below 50% for a completed single term• When a student’s academic progress falls be-

low 50% for a completed single term the Course Coordinator shall notify the Head of Studies and a ‘1st Warning Letter’ shall be sent indicating the student must contact St. Peter Institute and organise an appointment with the Head of Stud-ies to discuss their poor academic progress and strategies to ensure they stay above the 50% academic progress requirement for the follow-ing Term.

• If the student does not respond within 7 days the Head of Studies will attempt to contact the student via telephone. When this fails the matter shall be forwarded to the CEO.

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2.3 Reporting ‘Breach of Student Academic Progress’All students who fall below 50% academic progress requirement and have no supporting reasons shall be reported via PRISMS to the appropriate government agency(s) for a breach of their Visa condition.

Students have 20 working days from the date the ‘Breach Recorded’ letter is processed to appeal the deci-sion of their academic non-performance. If they do not choose to use this option then they shall be reported as indicated.

This process of reporting breaches into PRISMS is the responsibility of the Head of Studies who monitors the projected academic progress fortnightly. They are also supported by the monitoring conducted by the CEO.

A copy of all letters, details of phone calls made, and any reports are to be kept in the student files.

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1.0 PolicyThis policy/procedure supports the RTO to provide a process for complaints and appeals to be heard and actioned. All complaints and appeals received by St. Peter Institute (SPI) will be viewed as an opportunity for improvement.

Despite all efforts of SPI to provide satisfactory services to its students, complaints may occasionally arise that require formal resolution. The following procedures provide students the opportunity to have any issues relat-ing to a substantiated complaint or appeal resolved and resolutions reached that attempt to satisfy all parties involved. This complaints and appeals process will be at no cost to the student (unless referred to a third party; see procedure for more details).

2.0 ProcedureThe complaints and appeals policy and procedure and applicable form is made available to all students and potential students by directly contacting the RTO, through the RTO’s website, and within the student informa-tion handbook.

2.1 General ComplaintsWhere possible all non-formal attempts shall be made to resolve the issue. This may include advice, discus-sions, and general mediation in relation to the issue and the student’s issue. Any staff member can be involved in this informal process to resolve issues but once a student has placed a formal complaint / appeal the follow-ing procedures must be followed:• Any student, potential student, or third party may submit a formal complaint to SPI with the reasonable

expectation that all complaints will be treated with integrity and privacy. There is no cost for the complaints process unless it is referred to a third party.

• Complainants have the right to access advice and support from independent external agencies / persons at any point of the complaint and appeals process. Use of external services will be at the complainant’s costs unless authorised by the CEO.

• Any person wishing to submit a formal complaint or appeal can do so by completing the ‘Complaints and Appeals Form’ and state their case providing as many details as possible. This form can be gained by con-tacting Student Administration/ Student Support Officer at the RTO, or through the RTO website.

• All formally submitted complaints or appeals are submitted to the Student Support Officer or directly to the Head of Studies. Complaints are to include the following information:

- Submission date of complaint - Name of complainant; - Nature of complaint ; - Date of the event which lead to the complaint - Attachments (if applicable)• Once a formal complaint is received it is to be entered into the ‘Complaints and Appeals Register’ which is

monitored by the Head of Studies regularly. The information to be contained and updated within the register is as follows:

- Submission date of complaint - Name of complainant - Description of complaint / appeal - Determined Resolution - Date of Resolution• A student may be assisted or accompanied by a support person regardless of the nature of the issue or

complaint throughout the process at all times.• The Head of Studies shall then refer the matter to the appropriate staff to resolve, or make a decision on

the complaint within 10 working days and keep the complainant informed of any decisions or outcomes concluded, or processes in place to deal with the complaint.

• Once a decision has been reached the Head of Studies shall be required to inform all parties involved of any decisions or outcomes that are concluded in writing. Within the notification of the outcome of the formal complaint the students shall also be notified that they have the right of appeal. To appeal a decision the RTO must receive, in writing, grounds of the appeal. Students are referred to the appeals procedure.

• The Head of Studies shall ensure that the RTO will act immediately on any substantiated complaint. If the internal or any external complaint handling or appeal process results in a decision that supports the student, the registered provider must immediately implement any decision and/or corrective and preven-tative action that is required, and advise the student of the outcome.

• Copies of all documentation, outcomes and further action required will be placed into the ‘Complaints and Appeals Register’ by the Head of Studies and on the students file.

2.2 Appealing a DecisionAll students have the right to appeal decisions made by SPI where reasonable grounds can be estab-lished. The areas in which a student may appeal a decision made by SPI may include: - Assessments conducted - Deferral, suspension, or cancellation deci sions made in relation to the student’s en rolment - Or any other conclusion / decision that is made after a complaint has been dealt with by SPI in the first instance.• To activate the appeals process the student is

to complete a ‘Complaints and Appeals Form’ which is to include a summary of the grounds the appeal is based upon. The reason the stu-dent feels the decision is unfair is to be clearly explained and help and support with this pro-cess can be gained from Student Administration/ Student Support Officer.

• The Head of Studies shall then determine the validity of the appeal and organise a meeting with all parties involved in the matter and at-tempt to seek resolution where appropriate.

• The process for all formally lodged appeals will begin within 10 working days of the appeal being lodged.

• The Head of Studies shall ensure that SPI acts on any substantiated appeal.

• Where an appeal has been lodged it will be de-fined into one of the following categories and the appropriate procedures followed:

General appeals• Where a student has appealed a decision or

outcome of a formal complaint they are required to notify SPI in writing within 20 working days of the grounds of their appeal. Any supporting documentation should also be attached to the appeal.

• The appeal shall be lodged through the Student Support Officer/ Head of Studies and they shall ensure the details of the appeal are added to the ‘Complaints and Appeals Register.’

• The Head of Studies shall be notified and shall seek details regarding the initial documenta-tion of the complaint and shall make a decision based on the grounds of the appeal.

• The student shall be notified in writing of the outcome with reasons for the decisions, and the ‘Complaints and Appeals Register’ updated. The student shall also be provided the option of activating the external appeals process if they are not satisfied with the outcome. The student is required to notify SPI if they wish to proceed with the external appeals process.

Assessment appeals• Where a student wishes to appeal an assessment

they are required to notify their Trainer in the first instance. Where appropriate the Trainer may de-cide to re-assess the student to ensure a fair and equitable decision is gained. The Trainer shall complete a written report regarding the re-assess-ment outlining the reasons why assessment was or was not granted.

• If this is still not to the student’s satisfaction, the student shall formally lodge an appeal by submit-ting a written letter outlining their reasons for the appeal. They shall lodge this with student admin-istrations department and the appeal shall be en-tered into the ‘Complaints and Appeals Register.’

• The Head of Studies shall be notified and shall seek details from the Trainer involved and any other relevant parties. A decision shall be made regarding the appeal either indicating the assess-ment decision stands or details of a possible re-assessment by a ‘third party’. The third party shall be another Trainer appointed by SPI.

• The student shall be notified in writing of the out-come with reasons for the decision, and the ‘Com-plaints and Appeals Register’ updated. The stu-dent shall also be provided the option of activating the external appeals process if they are not satis-fied with the outcome. The student is required to notify SPI if they wish to proceed with the external appeals process.

2.3 Further steps & informationIf a student is still dissatisfied with the decision of SPI, a student may wish to refer the matter to an exter-nal independent / third party mediator. The Austral-ian Government has a dedicated ‘Overseas Student Ombudsman’ who investigates complaints about the actions and decisions of private registered education providers in connection with overseas students.

Organisation: Overseas Student Ombudsman (http://www.oso.gov.au/ )

Contact point: Email: [email protected] Call: 1300 362 072 (within Aus-tralia)Outside Australia call +61 2 6276 0111.Enquiries 9 am to 5 pm Monday to Friday (AEDT)Fax: 02 6276 0123 within Australia. Outside Australia +61 2 6276 0123.Postal: GPO Box 442 Canberra ACT 2601.

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• Where the RTO is informed that the student has accessed external appeals processes the RTO will maintain a student’s enrolment until the external appeal process is finalised.

• The RTO will comply with the findings of the external appeals process

• Where a decision or outcome is in favour of the student SPI shall follow the required action and recom-mendation from The Overseas Ombudsman to satisfy the student’s grievance as soon as practicable.

• The decision of this independent mediator is final and any further action the student wishes to take is outside the RTO’s policies and procedures. The student shall be referred to the appropriate government agencies and this information can be gained from the CEO.

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For more information

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St Peter Institute

NEWSLETTERS

St Peter Institute Newsletter are published every month and available on the institute’s website.

For more informationhttp://www.spi.vic.edu.au

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Pre University LevelUniversity Level

Bach

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Deg

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St. Peter Institute Business Education Framework

DOCTORATE DEGREE

POST GRADUATE

UNDER GRADUATE UNIVERSITY

HonoursYear 4

Bachelor DegreeYear 3



Senior High SchoolYear 10 to 12

XYZ Institute Certificate III

St. Peter InstituteCertificate IV

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VOCATIONAL EDUCATION St. Peter Institute

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