TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY GUIDE … › media › wdpro... · Guests with mobility- or queue-related assistance needs are ... Baby Care Center hosted by Huggies

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GUIDE FOR GUESTS WITH DISABILITIES

This guide provides an overview of services and facilities available for Guests with disabilities who are

visiting Disneyland® Park.

MOBILITY Disabilities

VISUAL Disabilities

HEARING Disabilities

Guest Amenities Available for Rent or Deposit

Rental Locations

Complimentary Amenities and Services for use at the Park

More Options

Safety in the Park

Please contact a Cast Member for information and assistance.

Wheelchairs and Electric Conveyance Vehicles (ECVs) available for rent. Available on a first-come, first-served basis.

Disneyland® Resort Stroller Shop located in the main entrance plaza adjacent to the Disneyland® Kennel.

Electric Conveyance Vehicles (ECVs) Limited number available on a first-come, first-served basis at the rental location.

Must be 18 years of age or older to rent ECVs.

RESERVATIONS MAY NOT BE MADE IN ADVANCE. Available on a same-day basis.

Rental fee and refundable deposit required.

Companion RestroomsSee map inside for locations indicated with

.

Braille Guides Printed in Braille and large print text to provide an overview of the Theme Park.Audio Description Utilizes Disney’s Handheld Device to provide supplemental audio information and narration at specific attractions and outdoor locations via an interactive audio menu.Portable Tactile Maps Provides a tactile representation of building boundaries, walkways, and landmarks for each area of the Theme Parks. Presented in a booklet format.

Guest Relations See map inside for location.

For additional information about Theme Park services and options, please visit Guest Relations. You may also obtain information, including parade & show times and details about restaurant menus, by calling 407-827-7935.

Guest Relations See map inside for location.

Amenities available for $25 refundable deposit.Amenities available for $25 refundable deposit.

Reflective Captioning Available at many theater-type attractions, utilizing LED display to project desired captions onto a panel positioned in front of you. See a Cast Member at the attraction for assistance.

Written Aids Packets containing dialogue, narrations, flashlights, pen and paper are available at or near performance areas or entrances for most shows and attractions.

Stationary Braille Maps Large print maps with Braille overlay and some additional raised graphics to highlight key landmarks and attractions. Located next to City Hall and near the Guest Information Board on Main Street, U.S.A.®.

Hosts with basic abilities in Sign Language can be identified with the appropriate language pin on their nametag.Sign Language Interpretation Available at Disneyland® Park on Mondays and Saturdays and at Disney California Adventure® Park on Sundays and Fridays. Schedules are available at Guest Relations that list specific interpreted show times.For future visits, to request confirmation of our interpreted performance schedule OR to request interpretation for other special events and shows, call a minimum of 14 days in advance at 714-781-4636 Option 1, Option 0.

Assistive Listening Utilizes Disney’s Handheld Device to amplify sound through headphones or induction neck loop at specific attractions.Handheld Captioning Utilizes Disney’s Handheld Device to display text at select attractions. Video Captioning Caption-ready monitors designated with a “CC” symbol can be activated by remote control.

Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a harness. Cast Members are not able to take control of service animals.

Service Animal Restrictions Due to the nature of some attractions, service animals may not be permitted to ride. At these locations, please inquire with a Cast Member about available options, including a rider switch with a member of your party or a portable kennel.

• Big Thunder Mountain Railroad• Gadget’s Go Coaster• Indiana Jones™ Adventure• Matterhorn Bobsleds• Space Mountain• Splash Mountain• Star Tours—The Adventures Continue

Service Animal Relief Areas • Main Entrance: Esplanade near Disneyland ®

Kennel Club• Fantasyland: Planter across from “it’s a

small world” holiday• Fantasyland/Hub: Planter on right leading from

Central Hub towards Matterhorn Bobsleds• New Orleans Square: Fountain area planter on

right near Train Station and Haunted Mansion Holiday

Kennels For information, call 714-781-7662.

Mobility Scooters/ECVsPlease keep your speed to the walking speed of those around you.Adjust and lower speed while maneuvering through enclosed spaces like restrooms, merchandise and food and beverage locations.Park your device in safe locations clear from walkways and stairs.EvacuationIn the event of an evacuation, Guests may be required to walk certain distances and navigate stairs or narrow walkways. In this case, please have a member of your party assist you, or wait in a vehicle for assistance.

TransfersSome attractions require Guests to transfer from their wheelchairs to the ride. Cast Members are not permitted to physically lift Guests in the transfer.

Restrooms and Companion Restrooms Restrooms at the Theme Parks, designated by , offer facilities designed for access by Guests with mobility disabilities. Companion-assisted restroom facilities, designated by , are also available at various locations in each Theme Park. Theme Park First Aid locations, designated by , have facilities with additional space and privacy for individuals who may need assistance from a member of their party with their personal care needs. Companion Restrooms are located at:

• Main Street, U.S.A. - Left of City Hall• Main Street, U.S.A. - First Aid • Adventureland - Aladdin’s Oasis• Critter Country - Hungry Bear Restaurant• Fantasyland Theater Restrooms• Tomorrowland - near Autopia

Auxiliary Entrance Limitations Some attractions have auxiliary entrances for Guests with mobility disabilities or with service animals. These entrances are not intended to bypass waiting lines. Guests with disabilities and up to five members of their party may enter through these entrances. The rest of the party should use the standard queue.

ACCESSIBILITY AND MOBILITY

Hotels/Reservations Disneyland ® Hotels offer special equipment and facilities for Guests with disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific to individual Hotels, please call the Walt Disney Travel Company at 714-956-MICKEY.Accessibility information and accommodations for the following locations:

• Disney California Adventure® Park Guest Services locations at Disney California Adventure ® Park.

• ESPN Zone® Accessibility will vary depending on the type and location of the activity. For specific information and service options, please contact a host at the location.

• Recreation and Activities Accessibility will vary depending on the type and location of the activity. For specific information and service options, please contact a Cast Member at the location.

BEYOND DISNEYLAND ® PARK

Dining and Shopping Locations Some counter-service and merchandise locations have narrow queues formed by railings that may be difficult for Guests using wheelchairs. At these locations, we suggest that a member of your party order and transport the food, or contact a Cast Member for assistance. Accessible Transportation Following options are available for Guests in wheelchairs or ECVs:

• Buses can accommodate various types of wheelchairs and ECVs. The standard lift size is 30" x 48". The wheelchair or ECV must fit the lift without being forced and be securely fastened in the restraints. We recommend that Guests using ECVs transfer to a bus seat while onboard.

• Monorail system can be accessed by the elevators and/or ramps provided at the Downtown Disney ® station and Tomorrowland station.

SERVICE ANIMALS

Specialty Lighting Effects/Photosensitivity Specialty lighting and other visual effects are used extensively throughout Disneyland® Park. These effects include strobe lights and other effects such as simulated lightning, explosions and chaser lights.

Magnetic Fields Common equipment, such as electric motors and radios, that produce electric and magnetic fields are utilized extensively throughout the world and also within our Resorts. These fields are generally no greater than you would experience in any urban environment or may be exposed to through common household appliances such as vacuum cleaners and hair dryers.

NOTE: If you or any member of your party have questions regarding the above, you may speak with a Guest Relations Cast Member for details.

Wild About Safety ©Disney

Safety Tip: No stampeding, keep your arms and legs inside, stay seated on rides, and keep your paws behind the yellow line.

Special Dietary Requests We offer menu selections for all of our Guests seeking well-balanced meals, snacks and beverages, as well as those with lifestyle dining requests or food allergies and intolerances. Please ask to speak with a chef upon arrival at the restaurant.

Disney Check Look for this symbol at various locations on kids’ meals and other items that meet Disney Nutrition Guidelines. Visit www.DisneyCheck.com for more information.

Information subject to change without notice. ©Disney DLP-041318-GWD

Recycling Be Green! Recycling containers throughout the Parks now accept plastic, paper, cans & glass.

For more information, visit Guest Relations located at Chamber of Commerce.

TIPS AND INFORMATION

Enjoy popular attractions with minimal wait.

Cut the wait time in 3 easy steps:

Insert your park ticket or Annual Passport into the FASTPASS® machine and you’ll receive a FASTPASS® reminder ticket as a receipt.

If you have purchased Disney MaxPass service, you can reserve digital Disney FASTPASS® from your mobile device.Come back during your return time and scan the same park ticket or Annual Passport.

Guests with mobility- or queue-related assistance needs are encouraged to use the Disney FASTPASS Service wherever possible.

Lockers Rentals available both inside and outside the Parks.

Smoking For the comfort of all our Guests, smoking is allowed in

designated areas only. At Disney California Adventure the smoking location can be found near Grizzly River Run in Grizzly Peak.

Strollers Rentals are available in limited quantities. Please take all

personal belongings with you when leaving your stroller unattended.

Baby Care Center hosted by Huggies ® Located in the Pacific Wharf.

Resort Lost and Found Inquire at Resort Lost and Found, located west

of the Disneyland® Park Main Entrance.

Package Check Service Shop and check your purchases for pickup later in

the day at these locations: Elias & Company. Resort Hotel Guests may have purchases delivered to Bell Services for next-day pickup after 7 a.m. Certain restrictions apply.

Pre-Charged Battery Kiosk Guests have the opportunity to swap

or purchase a pre-charged portable battery and connecting cords for their mobile device.

Picnic Area A picnic area is located west of the Disneyland® Park Main

Entrance for your convenience. We request that no food or beverage be brought inside either Theme Park.

Disneyland Kennel Club Located east of the Disneyland ® Park Main

Entrance. No overnight facilities.

Banking ATMs are located throughout the Resort, presented by CHASE. Basic

banking services and foreign currency exchange are provided at Guest Relations at Disneyland California Adventure® Park.

Payment Options The Disneyland® Resort accepts Disney® Visa® Cards, Disney Rewards Redemption Card, Disney Gift Card, Visa®, MasterCard®, Discover®, American Express®, Diners Club®, JCB®, traveler’s checks, cash and Disney Dollars.

Travel Tips Should your vehicle become disabled during your visit, the Automobile Club of Southern California provides complimentary towing and flat-tire services to nonmembers during Park hours.

PARK RULESPlease comply with park rules, signs, and instructions, including but not limited to:

• All persons, bags, and items are subject to inspection prior to admission• Proper attire is required• Smoking is allowed only in designated areas• Weapons are strictly prohibited• Alcohol, marijuana (including marijuana-enriched products) and any illegal substances, are strictly prohibited.

Additional details and a complete listing of park rules are available for viewing at Guest Relations or Disneyland.com/ParkRules

Special Considerations for AttractionsSAFETY: Please abide by all safety warnings and notices.

Supervise children at all times. Children under age 7 years must be accompanied by a person age 14 years or older.For your safety while on attractions, remain seated with hands, arms, feet and legs inside the vehicle. Supervise children.

All loose articles, such as mobile phones, hats/sunglasses, and water bottles, should be securely stowed while riding or left

with a non-riding member of your party. Items lost while riding attractions may not be immediately retrievable. For your safety, do not attempt to retrieve lost articles in any area. Please see Cast Member for assistance.

Physical considerations on designated attractions:

WARNING! For safety, you should be in good health and free from high blood pressure, heart, back or neck problems, motion sickness, or other conditions that could be aggravated by this adventure. Expectant mothers should not ride.

Tomorrowland A T T R A C T I O N S52 Finding Nemo Submarine Voyage

(Alternate experience) 53 Disneyland® Monorail 54 Autopia powered by Honda.

(Minimum height 32”/81 cm and 54”/137 cm to drive alone)

55 Disneyland® Railroad

56 Star Wars Launch Bay 57 Space Mountain

(Minimum height 40”/102 cm)

58 Tomorrowland Theater 59 Star Tours — The Adventures

Continue (Minimum height 40”/102 cm)

60 Astro Orbitor 61 Buzz Lightyear Astro Blasters

D I S N E Y D I N I N GZ Galactic Grill Breakfast, sandwiches,

burgers, salads, desserts and drinks from Galaxies Far, Far Away...

AA The Spirit of Refreshment hosted by Coca-Cola®.BB Redd Rockett’s Pizza Port Pizza,

pasta and salads.

Mickey’s Toontown ATTRACTIONS44 Disneyland® Railroad 45 Goofy’s Playhouse 46 Donald’s Boat 47 Gadget’s Go Coaster

(Minimum height 35”/89 cm; expectant mothers should not ride)

48 Chip ‘n Dale Treehouse

49 Mickey’s House and Meet Mickey

50 Minnie’s House 51 Roger Rabbit’s Car Toon Spin

Mickey’s Toontown D I S N E Y D I N I N GY Toontown Dining Hot dogs, salads,

sandwiches, pizza, frozen yogurt and ice cream treats.

Mickey’s Toontown may close early due to fireworks. Please visit an Information

Center for operating hours.

Mickey’s ToontownFrontierland A T T R A C T I O N SFantasy Faire

26 Royal Hall 27 Royal Theatre

(See Times Guide for show times)28 Pinocchio’s Daring Journeyª 29 Snow White’s Scary Adventuresª

30 Bibbidi Bobbidi Boutique 31 Sleeping Beauty Castle Walkthroughª

(Alternate experience ) 32 King Arthur Carrouselª 33 Casey Jr. Circus Train 34 Dumbo the Flying Elephant 35 Mr. Toad’s Wild Rideª 36 Peter Pan’s Flightª 37 Mad Tea Party 38 Alice in Wonderlandª 39 Pixie Hollow 40 Matterhorn Bobsleds

(Minimum height

42”/107 cm)

Frontierland 41 Storybook Land Canal Boats

(Closed during parades)42 “it’s a small world" (Disney FASTPASS® distribution at Matterhorn Bobsled's

Disney FASTPASS® distribution location.)43 Fantasyland Theatre

(See Times Guide for days and times)

D I S N E Y D I N I N GU Maurice’s Treats

Sweet and savory twists, and Boysen Apple Freezes.

V Red Rose Taverne hosted by Minute Maid ®. Breakfast, burgers, flatbread pizza

and veggie options.

Frontierland W Troubadour Tavern

hosted by Dreyer’s™. Bratwurst, pretzel bites, cinnamon apple batons, baked potatoes, and ice cream novelties.

Fantasyland X Edelweiss Snacks

Turkey legs, corn on the cob, chimichangas and frozen beverages.

ªSelect Fantasyland attractions may close early due to fireworks. Please visit an Information Center

for operating hours.

Fantasyland

Frontierland A T T R A C T I O N S19 Pirates Lair on Tom Sawyer Island*20 Fantasmic! (See Times Guide for show times)

21 The Golden Horseshoe Stage (See Times Guide for show times)

22 Frontierland Shootin’ Exposition 23 Mark Twain Riverboat* 24 Sailing Ship Columbia* (Operates weekends and select seasons only)

25 Big Thunder Mountain Railroad (Minimum height 40”/102 cm)

Frontierland D I S N E Y D I N I N GP River Belle Terrace Table service –

BBQ Ribs, salads, sandwiches and desserts.Q Stage Door Café Corn dogs, fish and chips,

and chicken nuggets.R The Golden Horseshoe Chicken nuggets, chili,

fish and chips, and tasty ice cream specialties.S Rancho del Zocalo Restaurante

Salads, tacos, and burritos.T Ship to Shore Marketplace

Fresh fruit, turkey legs, chimichangas, and frozen beverages.

Frontierland

Critter Country A T T R A C T I O N S16 Splash Mountain (Minimum height 40”/102 cm)

17 The Many Adventures of Winnie the Pooh

18 Davy Crockett's Explorer Canoes (Operates weekends and select seasons only)

D I S N E Y D I N I N GN Harbour Galley Soup in bread boules,

lobster rolls, salads, and drinks.O Hungry Bear Restaurant

Burgers, chicken and salads.

New Orleans Square A T T R A C T I O N S13 Pirates of the Caribbean 14 Disneyland® Railroad 15 Haunted Mansion

D I S N E Y D I N I N GJ Royal Street Veranda Chowder and

gumbo in bread boules and New Orleans style fritters.

K Blue Bayou Restaurant Table- service – seafood, chicken and beef

dinners, plus the famous Monte Cristo sandwich at lunch.

L Café Orléans Table service – lunch and dinner, soups, salads, and Monte Cristo sandwiches.

M French Market Restaurant French quarter chicken, jambalaya, Cajun meatloaf, French dip, hand tossed salads and desserts.

Adventureland A T T R A C T I O N S9 Walt Disney's Enchanted Tiki Room presented by Dole Packaged Foods. (Continuous shows)

10 Jungle Cruise 11 Indiana Jones™ Adventure (Minimum height 46”/117 cm)

12 Tarzan’s Treehouse™*

D I S N E Y D I N I N GG Tiki Juice Bar

hosted by Dole Packaged Foods.H Aladdin's OasisI Bengal Barbecue

Barbecue kabobs and coffee drinks.

Main Street, U.S.A. A T T R A C T I O N S1 Disneyland® Railroad Main Street Vehicles(One-way transportation only)

2 Horseless Carriage 3 Fire Engine 4 Horse-Drawn Streetcars 5 Omnibus

Opera House6 Disney Gallery7 The Disneyland® Story presenting

Great Moments with Mr. Lincoln

8 Main Street Cinema

D I S N E Y D I N I N GA Carnation Café Table-service –

breakfast, fried pickles, burgers, salads, entrées, and sundaes.

B Gibson Girl Ice Cream Parlor hosted by Dreyer’s™.

C Refreshment Corner hosted by Coca-Cola®.

Hot dogs, chili and cold Coke.D Market House Starbucks® Espresso

and Specialty Beverages, Artisan breakfast sandwiches and pastries.

E Plaza Inn “Minnie & Friends –Breakfast in the Park,” Lunch and

dinner featuring homestyle favorites.F Jolly Holiday Bakery Café Baked

goods, sandwiches, salads and specialty drinks.

Frontierland

New Orleans Square

Critter CountryRIVERS OF AMERICA

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Shuttle buses to Buzz, Woody & Jessie Lots

Shuttle buses to satellite parking lots

Tram to Mickey & Friends Parking

Taxis available next to ESPN Zone®

Downtown Disney® District and Hotels of the Disneyland® Resort

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Show Ticket Distribution Available along the Rivers of America adjacent to Frontier Landing.

Blue Bayou and River Belle Terrace Dinner packages include a ticket for access to reserved viewing. Make reservations at Disneyland.com, 714-781-DINE(3463) or by stopping by the restaurant.

Hungry Bear Restaurant On-the-Go meals include a ticket for access to the viewing area. Make reservations at Disneyland.com, 714-781-DINE (3463) or by stopping by the restaurant.

Non-ticketed Viewing Available for each performance along the Rivers of America on a first come, first serve basis.

Viewing Options*

*Show Tickets and dining packages are limited.

Pre-charged Battery Kiosk

Picnic Area

Wheelchair Rentals

Package Check Service

Service Animal Relief Area

Kennel

Nikon® Picture Spot

Disney FASTPASS® Service (Subject to availability)

Single Rider Service (Subject to availability)

Height Requirement

Guest May Remain in Wheelchair/ECV

Guest Must be Ambulatory

Guest Must Transfer from Wheelchair/ECV

Guest Must Transfer from ECV to Wheelchair

Physical Considerations (See reverse side)

The seating and restraints of this attraction may prohibit Guests of certain body shapes or sizes from riding

This attraction may be frightening for children

Reflective Captioning

Audio Description: Device Available at Guest Relations

Handheld Captioning: Device Available at Guest Relations

Assistive Listening: Device Available at Guest Relations

Closed Captioning: Activators Available at Guest Relations and location

Sign Language on Mon. & Sat. Schedule and Times Guides at Guest Relations

Smoking Area

Reservations Accepted

Parade Route

Disney Vacation Club® Kiosk

Disney CharactersSee Times Guide for hours

Restrooms

Companion Restroom

Automated External Defibrillators

Resort Lost and Found

Information Center Guest Relations

First Aid*

ATMs Presented by Chase

Baby Care Center Hosted by Huggies®

Stroller RentalsHosted by Huggies®

Locker Rentals

*Emergency services available by calling 911.

*Attraction operating hours may vary from park hours. Please see location or Infor-mation Centers for more information. Entertainment may vary and is subject to change. Please see Times Guide for days and times.

©Disney ©Disney/Pixar ©MARVELTarzan’s Treehouse™ TARZAN™ Owned by Edgar Rice Burroughs, Inc. and used by Permission. COPYRIGHT ©1999 Edgar Rice Burroughs, Inc. and Disney Enterprises, Inc. All Rights Reserved.Roger Rabbit’s Car Toon Spin ROGER RABBIT Character ©Disney/Amblin Entertainment, Inc. Finding Nemo Submarine Voyage is inspired by Disney•Pixar’s Finding Nemo. Indiana Jones™ Adventure and Star Tours: The Adventures Continue ©Disney/Lucasfilm Ltd. & ™ Lucasfilm Ltd. Buzz Lightyear Astro Blasters is inspired by Disney•Pixar’s Toy Story 2. Attractions and entertainment may be seasonal and are subject to change without notice.

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