Timeline

Duke University Reaccreditation Initiative

2006-2009

Robert L. ByrdASERL Spring Meeting, Williamsburg, VA

May 1, 2009

Timeline

December 2006Leadership Team formed

February 2007Compliance Certification Team began development of the university’s compliance certification report

September 2008University submitted report to SACS and 10 external reviewers: Web site with 3,000 links; a DVD; and a print version

February 2009University submitted “focused report” on areas identified by reviewersUniversity submitted Quality Enhancement Plan (QEP): “Global Duke: Enhancing Students’ Capacity for World Citizenship”

March 22-25, 2009On-site review team visited campus

Duke’s QEP: 3 Components

Global Duke:Enhancing Students’ Capacity for World Citizenship

Winter Forum: a 2.5-day symposium before the start of spring semester, examining a global challenge in interdisciplinary and international perspective;

Global Semester Abroad: a study abroad program examining a global issue in comparative perspective in two different locations;

Global Advising Program: a cadre of specially trained advisors to assist students in making more intentional use of the many opportunities available for addressing global challenges and building intercultural competencies.

Libraries and the QEP

Well-positioned to participate:

Eleven area studies librariansSubject librarian assigned to each of the seven signature interdisciplinary institutes7.0 and 9.6 percent collections budget increases in FY08 and FY09 supplemented by $225,000 increase to base in FY08 for new and expanding areas, primarily inter-disciplinary and internationalLibraries represented on university’s International Affairs Committee; Vice Provost for International Affairs serves on Library CouncilLibraries’ International and Area Studies Department well-connected with the university’s five Title VI centers and other international programs

Compliance Certification

88 core requirements, comprehensive standards, and federal regulations

2.9 Learning Resources and Services3.2.14 Intellectual Property Rights3.3.1 Institutional Effectiveness3.3.1.3 Educational Support Services3.4.12 Technology Use3.8 Library and Other Learning Resources3.8.1 Learning/Information Resources3.8.2 Instruction of Library Use3.8.3 Qualified Staff

2.9: Learning Resources and Services

Access to Information Resources and Services

Duke University Libraries’ organization and locationsLibrary hours—for access, for servicesSummary of e-resources; methods of remote accessModes of reference and research assistance; role of subject librariansServices related to instructional technologyBorrowing privileges—loan periods, data on circulation transactionsAccess to Triangle Research Libraries Network (TRLN) resources and servicesDocument delivery servicesOff-site shelving facility—delivery servicesServices for users with disabilitiesServices to Durham community

2.9: Learning Resources and Services

Adequacy of Library Collections and Services

ARL data on Duke University Libraries’ holdings for various formatsDuke’s ARL rankings for volumes held and for materials expendituresDescriptions of collections housed and services provided in each campus library, including special collections library and professional school librariesResources available through CRLResources available through NC LIVE

2.9 Learning Resources and Services

Ensuring the Sufficiency of Library Resources and Services

LibQUAL results and usage of them to improve services

Library Council—input from faculty and students

Library statements required for new program and degree proposals to Arts and Sciences Council’s Committee on the Curriculum

Inclusion of Library in external reviews of academic departments and programs

3.8.1: Learning/Information Resources

University Libraries

Duke University Libraries’ organization and locationsARL data on library resources, with link to 2.9: Learning Resources and ServicesFacility-by-facility description of campus libraries and of expansion and renovation projects costing over $100M during past decadeData on user satisfaction with library facilities from COFHE survey of undergraduate seniors, graduate and professional student exit survey, and LibQUAL

3.8.1: Learning/Information Resources

Information Technology Infrastructure and FacilitiesCommunications Plant InfrastructureData CentersCentralized Server Resources

Academic and Research IT Facilities and ResourcesComputer Labs and ClassroomsTechnology-Enabled Learning SpacesResearch Computing

3.8.2: Instruction of Library Use

Library Instruction

One-on-one instructionData on reference transactionsResearch tutorials; research guidesGroup instruction for classes; workshopsData on instructional sessionsConsultation and training for instructional technology

3.8.2: Instruction of Library Use

General Technology Literacy

Links to statements for requirements 3.4.12 and 3.4.14Short training courses open to students, faculty, and staff on topics such as iMovie, Excel, PowerPoint, Photoshop, etc.One- and two-day workshops on office productivity applications, database management and reporting, project management applications, web/print design, etc.Custom workshops to meet departmental requirements

3.8.3: Qualified Staff

University Libraries

Duke’s ARL personnel data and rankings for staff sizeSummary of qualifications and experience, with links to CVs, for university librarian and professional school library directorsDocumentation regarding criteria for appointment of professional librarians; examples of recent postings; roster of 164 professional staff with dates of appointment and degrees heldTravel and staff development guidelinesPerformance evaluation procedures and forms, with examples of actual evaluations

Roster of Professional Staff

LAST

NAME

FIRST

NAME

POSITION EFFECTIVE DATE

CONT. SERVICE DATE

DEGREE(S) UNIVERSITY

Jakubs Deborah University Librarian

01-Jan-05 01-Sep-83 MLS, PhD UC,Berkeley; Stanford

Byrd Robert Assoc. Univ. Libn,Collections Services

01-Sep-06 01-Dec-77 MLS, MPhil UNC-CH, Yale

Elsner Ann Director, Adm. Services

12-Aug-02 12-Aug-02 BA, MBA Babson, Flagler

3.8.3: Qualified Staff

Information Technology Staffing

Data on number of IT positions (central and distributed)

Summary of qualifications and experience, with links to CVs, for CIO and heads of Academic Services & Research Computing Support and Enterprise Application and Systems Support

Data on staffing of subunits within these groups

Evaluation process and guidelines for IT staff

3.3.1.3: Institutional Effectiveness

Rollout of WEAVEonline during FY08Libraries provided documentation of program changes in response to LibQual, Library Council and student input, and academic program reviews Judgment of non-compliance for 3.3.1With respect to educational support services (3.3.1.3), review committee found an absence of completed assessments, but “one exception…was the library….”

Assessment at Duke

Define verifiable outcomes

Evaluate extent to which outcomes

have been achieved

Make program changes as needed

Set goals

Duke’s Response to Non-Compliance

Duke has established the following structure to oversee

university-wide assessment processes:

Committee on Academic Assessment (CAA)—Co-chaired by senior administrators for undergraduate and grad/prof education; five other members from faculty

Committee on Assessment of Educational and Administrative Services (CAEAS)—Co-chaired by one senior administrator appointed by Provost and one by Executive Vice President; six other members

Assessment Steering Committee—Provost, Executive Vice President, co-chairs of CAA and CAEAS

Assessment @ library

Increasing coordination & visibility of library assessment efforts

Public web site

Assessment @ library

Increase coordination & visibility of assessment efforts

Staff intranet

Assessment @ library

Strengthen organizational capacity to effectively plan and conduct assessment

“User Studies Initiative” 2009-2010

Assessment @ library

Improve staff access to useful data for decision-making

Leverage tools that provide us with data about collections and services

Improve our processes for storing, managing, analyzing and sharing internal, local data relevant to assessment

Assessment @ library

Integrate with university-level assessment initiatives

Student learning outcomes assessmentHonors theses

Writing 20 & library instruction

Reference consultations

Copies of Duke’s statements regarding

2.9, 3.8.1, 3.8.2, and 3.8.3 are available

upon request from:

[email protected]