TIME Speakers Adam Ryan Adam was one of the original five founding management team members of seek.com.au in 1997 and was responsible for the growth of seek's markets in Australia and New Zealand. His success during those formative years established SEEK as the leader in Australia and gave it the platform to become the world's largest employment destination. SEEK is currently valued at over at $3 Billion. Adam is an entrepreneur in his own right having started up think from an idea at University to a full launch in 2016. As Founder and CEO of think Adam has an impressive record of success with Software as a Service business models. Adam completed a Graduate Diploma in Advertising and graduated top Student at Monash University for a Post Graduate Diploma in International Business. Adam is currently completing his MBA and Masters of Business Law. Anne Keating Anne is a company director and holds board positions in a range of industries including insurance, banking, medical research and property. She is on the boards of Goodman Group, Ardent Leisure Group (formerly Macquarie Leisure Group), ClearView Wealth Limited, REVA Medical Inc., G.I. Dynamics Inc., and the Garvan Institute of Medical Research. Anne is also a member of the Advisory Council of Royal Bank of Scotland (formerly ABN AMRO), Governor of the Cerebral Palsy Research Foundation and Trustee of the Centennial Parklands and Moore Park Trust. Her former Boards include STW Communications Group, Insurance Australia Group Limited, NRMA Limited, the WorkCover Authority of NSW, the Tourism Task Force and an inaugural director at the Victor Chang Cardiac Research Institute. Anne was the General Manager, Australia for United Airlines from 1993 to 2001.
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TIME Speakers profiles May 17 - travelindustrymentor.com.au€¦ · Europe based in Frankfurt. Anthony has sat on numerous tourism boards including the Australian Tourism Export Council,
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HissuccessduringthoseformativeyearsestablishedSEEKastheleaderinAustraliaandgaveit the platform to become the world's largest employment destination. SEEK is currentlyvaluedatoverat$3Billion.Adamisanentrepreneur inhisownrighthavingstartedupthinkfromanideaatUniversitytoafulllaunchin2016.As FounderandCEOof thinkAdamhasan impressive recordof successwith Softwareas aServicebusinessmodels.Adam completed aGraduateDiploma inAdvertising and graduated top Student atMonashUniversity for a Post Graduate Diploma in International Business. Adam is currentlycompletinghisMBAandMastersofBusinessLaw.
AnneKeating
Anne isacompanydirectorandholdsboardpositions inarangeof industries including insurance,banking,medical research andproperty. She is on theboardsofGoodmanGroup,Ardent LeisureGroup (formerly Macquarie Leisure Group), ClearView Wealth Limited, REVA Medical Inc., G.I.DynamicsInc.,andtheGarvanInstituteofMedicalResearch.Anne is also amember of the Advisory Council of Royal Bank of Scotland (formerly ABNAMRO),Governorof theCerebral PalsyResearchFoundationandTrusteeof theCentennial ParklandsandMooreParkTrust.HerformerBoards includeSTWCommunicationsGroup, InsuranceAustraliaGroupLimited,NRMALimited,theWorkCoverAuthorityofNSW,theTourismTaskForceandaninauguraldirectorattheVictorChangCardiacResearchInstitute.AnnewastheGeneralManager,AustraliaforUnitedAirlinesfrom1993to2001.
AnthonyHayes
AnthonyHayes is theManagingDirectorofAATKings,Australia’s largestguidedholidaycompany.Specialisinginguidedholidays,shortbreaksanddaytours,AATKingscarrieshundredsofthousandsofguestsaroundAustraliaandNewZealandeachyear.PriortojoiningAATKings,AnthonywastheChiefExecutiveOfficerofTourismQueensland,wherehewasresponsibleforinternationalandnationalsalesandmarketing,industrydevelopment,airlineroutenegotiations,productdevelopmentandsettingtheoverallstrategicdirectionfortourismin Queensland. During this period, Tourism Queensland won over 130 national and internationalmarketingandtourismawards,includingalargenumberfor“TheBestJobintheWorld”,themostawardedmarketingcampaigninAustralianhistory.
Anthonyhassatonnumeroustourismboards includingtheAustralianTourismExportCouncil, theSydney Convention and Visitors Bureau, Events Queensland and the National Long Term TourismStrategycommittee.
PriortohiscurrentroleasDirector,CameronpreviouslyheldvariousGeneralManagementpositionsat the Taronga group, responsible for life sciences, marketing, media relations, environmentaleducation,fundraisingandpartner/stakeholdermanagement.
He is Vice President of the Zoo and Aquarium Association, Director of the International RhinoFoundationandpastChairofEcotourismAustralia.CameronisalsoontheAdvisoryBoardsfortheUniversityofNSWFacultyofScienceandTAFENSW–SydneyInstitute.
SusanandGaryHearstfoundedwhatbecameTempoHolidaysin1990.OriginallyknownasYallaToursthisbusinessbeganlifeasnichemarketwholesalerspecialisingintheexoticdestinationsoftheMiddleEast.Duringthe18yearsofourownershipandmanagementofTempoHolidaysthecompanywentfromanunknown,smallnichemarketplayer in theAustraliantravel industry intoamediumsizedbusinesswithhighindustryrecognition,employing100staff.Itwassoldinlate2008toCox&Kings.GaryhadalongbusinesshistorypriortotheestablishmentofTempoHolidayshavingbeenbothapractisingCharteredAccountantandapartnerfor16yearsinahardwareandbuildingcompanycalledTheTradesmensEntrance.FollowingthesaleofTradesmensEntrancetoapubliccompanyin1989,GaryresearchedandestablishedYallaToursin1990.
AtTempoHolidaystheHearstsaimedtobeanEmployerofChoice,andtoprovideafunfilledandsatisfyingworkenvironmentforstaffacknowledgingthehighlevelsofstressthatstaffencounteredfrequentlyintheirdaytodayroles.Knowledgeandexperience,andastaffreflectingthetotaldiversityof the Australian travel industry were key factors in the company’s success story. Today Gary isinvolvedinthedevelopmentandevolutionofWebcarhireanonlinecarrentalaggregatorownedbytheHearstfamily.GaryisalsoaDirectoroftheJewishMuseumofAustraliaandofFirstNationsanindigenousorganisationseekingtoimprovefinancialliteracyamongtheindigenouspopulation.
GavinSmith
GavinSmithwasappointedmanagingdirectorfortheAustralianoperationsofRoyalCaribbeanCruisesLimited (RCL) inDecember2008,and inMarch2010heopened the company's firstoffice inNewZealand.Smithleadsateamofaround55employeesandoverseesallcommercialandoperationalactivitiesinAustralia andNew Zealand for the company's three cruise brands: Royal Caribbean International,CelebrityCruisesandAzamaraCruises.SincejoiningRCL,theAustralianoperationhasseensubstantialgrowthindemandforcruisingfrompassengersacrossAustraliaandNewZealand.Inthesecondhalfof2011thecruisecompanywilltriplethenumberofshipssailinginAustralasianwatersfortheSouthernHemispheresummerwithRoyalCaribbean Radiance of the Seas and Celebrity Cruises Celebrity Century joining Royal CaribbeanRhapsodyoftheSeastobehomeportedinSydney.Then2012willseethearrivalofCelebritySolstice,thenewest,largestandmostluxuriouscruiseshiptocallAustraliahome.
In this time the cruise brands have also expanded their itineraries to include a broader range ofdestinationsaroundAustralia,NewZealandandtheSouthPacific,aswellasprovidingagreaterchoiceofcruisedurationsfromtwodaystolongercircumnavigationsofAustraliaandNewZealand.
InDecember2010,SmithwasappointedChairmanoftheInternationalCruiseCouncilofAustralia,thenot-for-profitorganisationaimedat training travel consultantsand raisingconsumerawarenessofcruising.
Smith has over 20 years of experience in the travel and tourism industry. Prior to joining RoyalCaribbeanCruises,heservedasgeneralmanagerforoneofAustralia's leadingretailtravelgroups,JetsetTravelworld.Previously,heservedasmanagingdirectorforP&OCruisesAustraliaandpresidentforCarnivalAustralia,wherehemanagedtheorganizationthroughaperiodofsignificantgrowth,Hehasheldvariousseniorsales,marketingandcommunicationspositions inAustraliaandtheUnitedKingdom.
Smith received a Bachelor of Business Studies, with amajor inmarketing, from the University ofTechnologyinSydney,Australia.
Jennifer’sdrivingprincipleisdevelopingacompellingbranddifferentiationrootedinaproducttruththat is communicatedatevery touchpoint. In the caseofCarnivalCruise Line, thismeansa fiercededicationtodeliveringacustomerexperiencethatisperfectlymarriedwithCarnival'sbrandoffreespirited,family-friendlyfun.Injustthreeandahalfyears,thisstrategyhasseenthebrandbecomethe number one family cruise line in Australia and the number two cruise brand based on brandconsideration.
Jonisaseniormanagementexecutivewithextensiveexperienceintheaviation,travelandtourismfieldswithasolidbaseinestablishinggreenfieldstart-upoperations.After graduating from the University of Queensland and a brief career in Town Planning, JoncommencedhistourismcareerwiththeQueenslandTouristandTravelCorporationbeforemovingintomanagementroleswithindustrysupplierssuchasHamiltonIslandandHertz.
Jon has worked in financial services with Diners Club and in divisional roles at RACV. He wasresponsibleforestablishingajointservicescompanyfortheAustralianAutomobileClubscalledAAATourismbecomingtheirlaunchCEO.In2001,JonjoinedthenewlyestablishedlowcostairlineVirginBlueasHeadofGlobalSales.Hewasresponsibleforsalesanddistributionincludingtheestablishmentof Pacific Blue and Polynesian Blue. In 2006 he moved to Jetstar establishing the airline’s salesdistributioninJapan,Thailand,VietnamandIndonesia.
JustinMontgomery,formerGeneralManagerVirginAustraliaGroup,hasextensiveexperienceinthetravelandaviationindustriesspanning23years.JoiningVirginAustraliainAugust2010,Justinwasresponsibleforallsalesanddistributionchannelsacross the current four airline brands in the Virgin group including V Australia, Virgin Australia ,PolynesianBlueandPacificBlue.With a team of 150 people in several countries, Justin’s responsibilities included Corporate,Government,TravelIndustry,BusinessEvents&GroupsandBlueholidays.Prior to Joining Virgin Australia, Justin ran CreativeHolidays for eight years. As Australia’s largestindependentwholesaletouroperator,andpartoftheTravelCorporation,Creativemovedpeoplebothdomesticallyandtomorethan58internationallydestinations.
Justin’s role with Creative also saw him work with companies in South Africa and the USA onorganizationalrestructuringtosupporttheTravelCorporationsstrategies.
JustinworkedwithQantasAirways/Australianairlinesfor14years,inavarietyofrolesrangingfrom:reservations, business development, national account management and product procurement &management.
KatrinaBarry
AsManagingDirectorforthelast3years,KatrinaBarrylooksaftertheContikibusinessinAustraliaincludingContiki’soperationsacrossAsiaandAustralia.ShealsooverseestheBusaboutandvariousotheryouthbrandsfortheTravelCorporationinAustralia.PriortojoiningContiki,Katrinaspent2.5yearswithBankersTrustleadingvariousdirectbusinessesandmanagingdigital,marketingandcustomerexperienceacross17brands.Previoustothat,shespent7yearswiththeVirginGroupwheresheheldavarietyofrolesfromleadingstrategyatVirginMoneyduringitsstart-upyears,toinvestmentmanagementwithVirgin’sPrivateEquityarmVirginManagement,tofinallybeingoneofthefoundersofVirginActivegymsinAustralia,eventuallysellingthisbusinesstoprivateequity.PriortojoiningtheVirginGroup,KatrinaworkedasamanagementconsultantformanyyearswithMcKinseyandCompany,andlaterfreelance.ShealsospentashortperiodwiththeUnitedNationsDevelopmentPrograminEcuador.Katrina has lived andworked in theUnitedKingdom, SouthAfrica, Ecuador,NewZealand and, ofcourse,Australia.BorninNewZealand,KatrinaholdsCommerceandLawdegreesfromtheUniversity
Leanne is theGeneralManagerAustralia forAirNewZealandand is responsible formanaging theairlinespassengerrevenuewithinAustralia.Her portfolio includes the regions strategy development, sales performance, consumer marketdevelopment,alongwithlocalpricing,PRandBrandactivity.ShejoinedAirNewZealandin2004,havingheldanumberofseniorsalesroleswithintheAustraliantravelindustry.HercareerincludesmorethannineyearswithAnsettAustralialeadingbothindustryandcommercialsaleschannels,andfouryearswithAvisAustraliaintheroleofNationalAgencySalesManager.Shehas extensive experience in sales leadership and business transformation within the salesenvironment.
Her previous roles within the airline include Regional Sales Manager NSW/ACT, National SalesManagerSouthernRegionandHeadofLeisureSalesAustralia.LeannehasaBachelorofEconomicsandFinancefromtheUniversityofNewSouthWales.
LesleyGrant
Lesley joined Qantas Airways inMay 2002 and held a number of key executive roles across thebusiness,includingGroupExecutive,CustomerMarketing,priortoherappointmentasCEO,QantasLoyaltyinMay2012.ThevisionforQantasLoyaltyistobethemostvaluedloyaltybusinessinAsia/Pacific.Hertopprioritiesare continuing to drive innovation and sustainable growth in the loyalty business through deepercustomer engagement; strong partner relationships; online retail strategies and developing andengagingtheworkforce.
With25yearsofexperiencewithin the tourism industry,MatthewCameron-SmithwasappointedManagingDirectorforTrafalgarAustraliainFebruary2011.Over the past four years, Matthew has been instrumental in the implementation of Trafalgar’sstrategic vision, values and corporate objectives, while providing leadership and direction toTrafalgar’sAustraliateam.MatthewhasplayedanintegralpartinTrafalgar’stransformationandbrandevolutionastheglobalguidedholidayleader.MatthewhaspreviouslyheldpositionswithTourismAustraliaasGeneralManager–TradeMarketingandDirectorofDistributionandPartnershipDevelopmentforUK/Europe.PriortothatMatthewspentsevenyearswithRydgesHotelsinResortsbasedintheUKandAustralia.MaureenDougherty
Before this assignment,Dougherty servedas vicepresident andprogrammanager,AirborneEarlyWarning & Control (AEW&C). AEW&C is a state-of-the art system providing powerful airborne
Dougherty is Chairman, American Chamber of Commerce in Australia, member of the AustralianAdvancedManufacturingCouncilLeadershipGroup,theBusinessCouncilofAustralia,andisaDirectorof,andsitsontheChairman’sPanel,ofTheGreatBarrierReefFoundation.SheisaFellowoftheRoyalAeronautical Society. She earned her master’s degree in engineering from the University ofWashington,whereshestudiedasaBoeingCompanySystemsEngineeringFellow.ShereceivedherundergraduatedegreeinmechanicalengineeringfromPennsylvaniaStateUniversity
PatSkalsky
PatisanExecutiveCoachwithAltusQ,aninternationalexpertcoachingfirmwith33coachesacrossAust/NZ.Herclients include IBM,MacquarieBank,Reckon,Acer,Lloyds International,Bankwest,Quantium,Olympus,CoalServices,BlueFinResources,M&TResources,SMSTechnology,THINKEducationgroup,HunterDouglas,Squiz,HRPartners,CertitudeGlobalInvestments,Rohlig,Funkis,RMGPartnersandtheAWCCI.Withastrongfemalefollowing,shecoachesexecutives,highperformersandemergingleaderswhosechallengestypicallyinclude:
Duringthisperiod,PhilconsistentlypromotedtheprofessionalismofthetravelindustryinAustraliaand,inconjunctionwithhispeersintheUKandUSA,lobbiedairlinesandwholesalersaliketoworktogether to raise the levels of integrity and credibility for the travel industry globally.HehasbeenanactiveMemberoftheACTA(AdelaideConvention&TouristAuthority)Board,ardentlypromotingAustralian InboundTourismandhasservedas theChairman to theBoardof theSouthAustralian Tourism Commission. He was presented with a Legend Award in recognition of hisoutstandingserviceandsupport totheNationalTourismIndustryTrainingCommittee in1999andagainin2006.
SarinaBratton foundedOrion ExpeditionCruises in 2004 and serves asManagingDirector of thecompany.Thehighpointofacareerthathastakenherfromnationallyrankedsportswomantothefirstfemalefounderofashippingline,SarinahassucceededincreatingAustralia’sonlyworldclass,five-starexpeditioncruiselinethatisratedasaworldleaderinmaritimeenvironmentalsustainability.Sarinaisahands-onbusinessownerwithastrongenvironmentalconscience.TheexactingstandardsofOrion’s technical capability andmanagementpracticesplaces the ship and the company in thehighestregardinternationallyforsustainabletourismdevelopment.Sarinaisalsoproudofthehighlevelofculturalinteractiondevelopedwithtribalchiefsandeldersinremotedestinations,ensuringthatavisitbyOrion’sguestsdoesnothindertheancientandprimitiveculturesthatremainintact.Orionanditsguestsaccessmanyplaceswherefewhavehadtheprivilegetovisitbefore.
Orion’s innovative itineraries, which showcase pristine wilderness regions of Australasia havegeneratedsignificanteconomicbenefitforAustralia,andinparticularremoteandregionalareasofAustralia.
An industry icon,MrLewishasbeenheavily involvedinsupportingandencouragingthegrowthofeducationandtrainingwithintheAustralianHospitalityindustry,havingservedontheBlueMountainsHotelSchoolAdvisoryBoardforthepast13yearsincludingatenyearperiodasChairman.Healsoserves on the Australian Hotels Association (NSW) Accommodation Division Board as DeputyChairmanandmostrecentlyontheboardofTourismNewSouthWales.
SusanandGaryHearstfoundedwhatbecameTempoHolidaysin1990.OriginallyknownasYallaToursthisbusinessbeganlifeasnichemarketwholesalerspecialisingintheexoticdestinationsoftheMiddleEast.Duringthe18yearsofourownershipandmanagementofTempoHolidaysthecompanywentfromanunknown,smallnichemarketplayer in theAustraliantravel industry intoamediumsizedbusinesswithhighindustryrecognition,employing100staffandaturnoverinexcessof$60million.Itwassoldinlate2008toCox&Kings.Forthe18yearsduringwhichtheHearstsownedandranthebusiness,Susan,withabackground insocialandcommunityworkwasprimarily involvedwith thedevelopment and choice of the product side, including the publication of the brochures and theformationandmaintenanceoftherelationshipswithourproductsuppliers.Susanalsoplayedakeyroleinthepersonnelsideofthebusiness.
Naturallyasco-ownerstheHearstswerealsoinvolvedinallaspectsofthemarketingofthebusinessincludingrelationshipswithkeycustomersandsuppliers.Thedegreeofacceptanceandrecognitionwashighlightedin2004whenTempoHolidayswonthe‘BestInternationalWholesaler’awardforthesecond consecutive year. Tempo Holidays was a market leader in the adoption of new traveltechnologies.ThisrevolutionisedTempo’scapacitytotransactonline,andTempoHolidayswasthefirstwholesalerinAustraliatoofferagentsafullonlinebookingengine,aprocessinwhichbothSusanandGarywerecloselyinvolved.