Tikona Uni-Fi Configuration User Manual - fedsec.infedsec.in/uploaded/Uni_Fi_User_Manual_Low_Res.pdf · 01 • The bundled usage available with Tikona Uni-Fi plan has lifetime validity,

Tikona Uni-Fi Configuration User Manual

Tikona Digital Networks www.tikona.in

Contents

1. Important Tips 012. Online Self Care Portal 043. Configuration on Smart Devices 06 a) Android OS-based Phones/Tablets 07 b) Apple I-OS-based Phones/Tablets 15 c) Symbian OS-based Nokia Phones 21 d) BlackBerry OS-based Phones/Tablets 29 Old version of BlackBerry 31 New version of BlackBerry 37 e) BADA OS-based Phones/Tablets 454. Troubleshooting Tips a) Common troubleshooting tips for all devices 52 b) Troubleshooting tips for specific devices 54 i) BlackBerry 54 ii) Android 57 iii) Symbian 59 iv) Apple I-OS 60 v) BADA OS 615. Contact Us 62


01

• ThebundledusageavailablewithTikonaUni-Fiplanhaslifetimevalidity,i.e.,itcanbeconsumed any time across any configured Wi-Fi device.

• Aftertheconsumptionofbundledusage,youwillreceivedamessageindicatingthat you need to recharge your account.

• Rechargecanbedoneinvarioussimpleways:1)Netbanking,2)Credit/DebitCard, 3)CashVouchers,4)Cheque/DD.Prepaidusagevoucherscannotbeusedforrecharge.

• Onrecharge,amountwillbecreditedagainstyouraccountwhichwillbedeductedonusage as per your tariff plan.

• Foronlinerechargethrough: •NetbankingorCredit/DebitCard,visit:

Self Care portal >> Billing & Payments >> Make Payment >> Payment >> Make Payment

•CashVouchers,visit: Self Care portal >> Billing & Payments >> Make Payment >> Payment >> Voucher Top-up

• Paymentsthroughcheque/DDshouldbedrawninthenameof‘TikonaDigitalNetworksPvt.Ltd. xxx xxx xxx’. xxx denotes your 9-digit Billing Account Number (BAN) available on receipt e-mailed to you at the time of order confirmation.

USAGE

RECHARGE


Important Tips

02

• Changepasswordatregularintervals.• Nevershareusernameandpasswordwithanyone,includinganyTikonaDigitalNetwork(TDN)

representative.

Security

Signal Check

• Ensurethatthemodemisneverdisplacedfromthelocationwhereitwasoriginallyinstalledto receivetheoptimalsignalstrength.CheckiftheLEDstatusisstablegreen(FirstLEDfromright).

• Ifyouencounterslowspeedorlatencydelay,networkmaybeunderupgradationor enhancement. Please try after some time.

• ChequescanbedepositedatanyoftheICICIandselectAxisBank(Ahmedabad,Bengaluru,NewDelhi,MumbaiandNaviMumbai,PuneandSurat)ATMchequedropbox.Chequepayments are subject to realization.

• Ifpaymentforrechargeisdonethroughchequeandtheservicedoesnotresumeafterthe stipulatedperiod,[email protected], BAN and service ID. Also attach a scanned copy of your bank statement in the e-mail.


Important Tips

Tariff and Relocation

YoucanuseTikonaUni-Fiservicewhenyoushiftresidence,providedtheserviceisavailable at the new location. Shifting charges will apply as applicable.

Reset Password and Subscriber Information via SMS

• TikonaUni-FioffersshortcodeSMSfunctionalityforitssubscribers.Withthisfunctionality, you can reset your account password and change your mobile number and e-mail ID registered with us.

• YouneedtosendanSMSinthebelow-mentionedformatfromyourmobilenumber registered with us.

1)Toresetaccountpassword,RSTPWD<space><Username> to 5676708 (Example:RSTPWD1100110011)You will receive your new password on your registered mobile number and e-mail ID.

2)Tochangeregisteredmobilenumber,RSTMOBILE<space><Username><space><New Mobile Number> to 5676708 (Example:RSTMOBILE11001100119988998899)

3)Tochangee-mailID,RSTEMAIL<space><Username><space><New Email ID> to 5676708(Example:[email protected])

Tocheckchangedmobilenumberore-mailID,visitSelfCareportal(https://selfcare.tikona.in >> Subscriber Profile >> Personal Information)

• Thisisachargeableservice.

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Important Tips

04

It helps you to manage the account on your own. You can login to the Self Care portal directly at https://selfcare.tikona.inorbylogginginto‘MyAccount’fromhttp://www.tikona.in

Online Self Care Portal

Payment History

View the list of the last recharges done.(Toviewpaymenthistory,visit Self Care portal >> Billing & Payments >> Payment list)

Online Recharge

RechargeaccountthroughCredit/DebitCardorNetbanking.Rechargecanbedonewiththehelp ofcashvouchers.(Torechargeonlinebill,visit Self Care portal >> Billing & Payments >> Make Payment)

Adjustments

View the details relating to any adjustments posted in account.(Toviewadjustmentdetails,visit Self Care portal >> Billing & Payments >> Adjustments)


Password Management

Helpstochangeyourpasswordortogetanewpassword: Forgot password:Helpstoresetapassword.Toaccessthisfunctionality,setthesecurity questionpreferablythefirsttimeyouaccesstheSelfCare. (Tosetsecurityquestion,visit Self Care portal >> Subscriber Profile >> Security Question)

Change password: Change account password at any point of time. (Tochangepassword,visit Self Care portal >> Subscriber Profile >> Change Password)

Usage Details

Service Request

Checkusagewithsessionbysessiondetailssuchasstarttime,endtime,duration,totalMBsconsumed,etc.(Toviewusagedetails,visit Self Care portal >> My Tools >> Session History)

Gives account of trouble tickets registered at Tikona Care and their current status. (Toviewservicerequestdetails,visit Self Care portal >> Service Request >> View Requests)

SelfCareportalalsoprovidesAnti-Viruskeylicence,keydetails,listofMACaddresses(withtheoptiontoresetanyoralloftheMACaddresses),thelatestproductinformation,andsubscription plan details.

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Online Self Care Portal

The following do-it-yourself module will enable you to configure the following Smartphones/Tablets for Tikona Uni-Fi service:1) Android OS-based Phones/Tablets

2) Apple I-OS-based Phones/Tablets

3) Symbian OS-based Nokia Phones

4) BlackBerry OS-based Phones/Tablets

5) BADA OS-based Phones/Tablets

Please ensure the following prerequisites before you start configuration:1) The smart device should be Wi-Fi enabled.

2)Itshouldsupport802.1X,WPA2/EnterpriseSecurityfeature.

3)TikonaUni-FiCustomerPremiseEquipmentisactivated.

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The following do-it-yourself module will enable you to configure

Configuration On Smart Devices


Android OS-based Phones/Tablets

Quickresolutionforfrequently-encounteredproblems

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STEP 1: Press the “Home” key. STEP 2: Press the “Menu” key. Choose “Settings”.

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STEP 3: Tap “Wireless & networks”. STEP 4:Ensurethatthe“Wi-Fi” checkbox is checked.

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STEP 5: Tap “Wi-Fi settings”. STEP 6: Tap on “Add Wi-Fi network” under“Wi-Fi networks”.



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STEP 7: Configure the below steps in the Box “Connect to tikonawifi”.

EAP Method:PEAP

Phase 2 authentication:NONE

CA Certificate: N/A

Client Certificate: N/A

Identity: EnteryourTikonaUni-FiUsername

Anonymous Identity:Leaveblank

Wireless Password:EnteryourTikonaUni-FiPassword



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STEP 8: Verify under “Wi-Fi networks”, if “tikonawifi” is connected.



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STEP 9: Go to ‘‘Home’’ screen. STEP 10: Open the Internet browser.



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STEP 11:EnteranyURLintheaddressbar.TikonaLoginPortalPagewillbedisplayed.EnterUsernameandPasswordtostartsurfing.



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Apple I-OS-based Phones/Tablets



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STEP 1: Press the ‘‘Settings’’ key. STEP 2: In “Settings”page,click “Wi-Fi”.



STEP 3: Slide the “Wi-Fi” ON/OFF button. STEP 4: Click “Other...” after turning ONthe Wi-Fi.

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STEP 5: Configurebelowgivensteps:In the “Other Network”page,enter“tikonawifi” in “Name”.In “Security”column,select“WPA2 Enterprise”.And then enter Tikona Uni-Fi Username and Password.

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STEP 6: Click “Join” to save settings. STEP 7: Click “Accept” if encrypted connection,andconnecttoWi-Fi.

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STEP 8: • Open the Safari Browser.• TikonaCaptivePortalLoginScreenwouldbedisplayed.• EnterTikonaUni-FiUsernameandPassword.

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Symbian OS-based Nokia Phones

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STEP 1:Inthemenu,select“Tools”. STEP 2: Select “Settings”.

STEP 3:Tostartthesetup,selectConnection >> Access Points.

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STEP 4: Click ‘‘Options’’ and select “New Access Point” to create a new Access Point.

STEP 5: EnterthebelowgivensettingsConnection Name - tikonawifi Data bearer-WirelessLANWLAN network name - tikonawifi

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STEP 7:Network status - PublicWLAN network mode - Infrastructure WLAN security mode - 802.1XHomepage - None

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STEP 8: WPA/WPA2 -EAPWPA2 only mode - Off

STEP 9: To set the EAP plug-in settingselect ‘‘Options’’.Inthismenu,select “EAP - TTLS”.Toenableit,click Options >> Enable and confirm it.

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STEP 10: DownloadAuthorityCertificatefrombelowgivenlink:www.tikona.in/connectunifi/downloadsLeavePersonalCertificate“Not defined”. UnderAuthorityCertificate,browseforyourcertificateIntheexampleshownbelow,itis“802.1X CA Certificate” (select it from the Dropdown list). Set Username in use to “User defined”.

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STEP 11: Username - leave blankRealminuse-Userdefined

STEP 12:Move to EAPs >>Select “MSCHAPv2” from the menu.Click Options >> Enable and select it.

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STEP 13: EnteryourTikonaUni-FiUsernameandPassword.

• StartyourdeviceWi-Finetwork,connecttotikonawifinetwork and the captive portal page will be displayed.

• EnteryourTikonaUni-FiUsernameandPasswordandclick“Login”.• SurftheInternet.

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BlackBerry OS-based Phones/Tablets

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Background ThisdocumentexplainshowtoconnectBlackBerrymobilephonestoaWPA2/EnterpriseSecurity enabled Tikona Uni-Fi Network.

Requirements BlackBerry mobile with Wi-Fi capabilities and latest firmware (5.x or better). BlackBerry Desktop Manager 5.0 or better. ConnectivitybetweenLaptop/PCandmobileoverUSB/Bluetooth/DataCable.

Download the CertificateDownload Authority Certificate from this link www.tikona.in/connectunifi/downloads.Tosavethefile,select“save to disk” or “save file”. The Certificate will download to your default location (usually your desktop).

Background

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Old version of BlackBerry - Synchronize CertificatesConnect your BlackBerry device to your computer using BlackBerry Desktop Manager and make sure it is properly configured to communicate. Select “Synchronize Certificates”. Ifprompted,createorenteryourkeystorepassword.Click“OK”.

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Import CertificatesClick the “Root Certificates” tab.Select “Import Certificates”.Select the Certificate you downloaded earlier. Click “Open”.

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Finish SynchronizationMake sure the box next to “tikonawifi 802.1X” is checked.Click “Synchronize”.Oncesynchronizationiscomplete,youcandisconnecttheBlackBerrydevicefromyourcomputer.

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Handset Configurations:STEP 1: Adding “tikonawifi” networks. STEP 2: Go to “Manage Connections”.

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STEP 3:Select “Set Up Wi-Fi Network”.Select “Manually Add Networks” and add “tikonawifi”.

STEP 4: Configure the Wi-Fi security menu for tikonawifi.Security Type -PEAPUsername-EnteryourTikonaUni-FiUsername.Password-EnteryourTikonaUni-FiPassword.Certificate-802.1XCACertificateInner Link Security-EAP-MS-CHAPv2Token - None SelectedServer Subject - BlankServer SAN - Blank

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STEP 5: Press “Connect”. STEP 6: Press “Yes” to save the Wi-Fi Network as a profile and then click “Next”.

Wi-Fi can be left on. Your device will automatically connect when the network is in range.

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New version of BlackBerry (Curve, Bold, Torch)

STEP 2: Select “Set up Wi-Fi Networks”.STEP 1: Go to “Manage Connections”.

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STEP 3: Select “Manually Add Network”. STEP 4: Type the SSID as “tikonawifi”.

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STEP 5: Select Security type as “PEAP”. STEP 6: EntertheTikonaUni-FiUsername and Password and click on the CA Certificate.

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STEP 7: Select the “802.1X CA Certificate”. STEP 8: Enterallthedetailsgivenbelow:

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STEP 9: Go to “Disable Server CertificateValidation” and check the box.

STEP 10: Save the Wi-Fi profile.

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STEP 11: Go to BlackBerry Browser. STEP 12: Click on the BlackBerry buttonand click “Options”.

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STEP 13: Click on “Browser Configuration”. STEP 14: Select “Hotspot Browser”.

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STEP 15: OpenthebrowserandenteranyURL.Tikonalog-inpagewillbedisplayed.EnteryourTikonaUni-FiUsernameandPasswordandsurftheInternetonyourBlackBerrydevice.

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BADA OS-based Phones

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Step 1: Press “Home” key to view menu. Choose “Settings”.

Step 2: Tap on “Connectivity”.

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Step 3: Tap on “Wi-Fi”. Step 4: Tap on “Others”.

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Step 5: Enterthenetworknameas“tikonawifi” and tap “Done”.

Step 6: Tap on “tikonawifi”.

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Step 7: Configurethebelowgivensteps:Security Type - WPA2 enterpriseEAP Method-PEAP0Username - Your Tikona UsernamePassword - Your Tikona PasswordPress “Done”.

Step 8: Tap in the right side box to “tikonawifi” to activate it. Verify that a tick mark appears with a prompt “tikonawifi is now connected”.

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Step 9: Go to “Home” menu and open theInternet browser.

Step 10: EnteranyURLintheaddressbar.Tikona log-in page will be displayed.

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Step 11: EnteryourTikonaUni-FiUsernameand Password and press “Login”.

Step 12: Below successful log-in page will appear.

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Authentication Failed: Reason []

YougetthismessagewhenwrongUsernameorPasswordisentered.EnsurecorrectUsernameand Password is entered.

Authentication Failed: Reason [Log in failed, maximum allowed MAC addresses reached]

EachdevicesuchasyourWi-Fimobiledevice,tablets,etc.,hasauniqueMACaddress.Youwill see the above error message when you have used more devices (i.e. MAC IDs) than what isallowedagainstyoursubscribedplan.Toresolvethiserror,deleteearlierregisteredMACaddresses to make way for the new device (MAC ID) you may be using.

Authentication Failed: Reason [Log in failed, maximum allowed session reached]

The plan subscribed by you entitles you to a certain number of simultaneous logins. The above error message will appear if you have already reached the maximum number of simultaneous (concurrent) log-ins permissible against your plan. The new user can log-in only when any of the earlier users disconnect.

Ifyoudesirehighernumberofsimultaneouslog-ins,thenyoucanchangetotheappropriate tariff plan. The information on simultaneous log-ins available in different plans can be obtained in the product section. (Visit Self Care portal >> Ask for Help >> Product Information >> FAQs)

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Common troubleshooting tips for all devices


Herearesomequickresolutionmethods forfrequently-encounteredproblems.

Authentication Failed: [External AAA returned a failure, but did not specify anything in Reply Message]

You see this error if you have consumed your entire usage and tried to log-in thereafter. To solve thisissue,rechargeyouraccount.

Youmayalsoencounterthiserror,ifyouhavepaidthroughcheque/DDandithasnotreachedthe clearing stage or has got bounced. It is preferable to pay online in such cases if you need instantrestorationofyourservice.Ifyouarepayingbycheque/DD,thenpleaseallowforatleast7(seven)daysforyourchequetobecleared.Serviceshallberestoredimmediatelyupontherealizationofyourcheque/DD.

IfyouhavedroppedthechequewithoutmentioningyourBillingAccountNumber(BAN),thenitislikelythatyourchequehasgotclearedbutyourservicehasnotbeenrestoredyet.PleasecallTikonaCareon18002094276andprovidedetailsofthechequepaymentmade.Ifthechequepaymentmadebyyouhasbeenrealizedatourend,thenwewillpassthecorrespondingcreditagainst your billing account to restore your service. Always remember to mention BAN when payingbychequeorDD.

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Common troubleshooting tips for all devices

Troubleshooting tips for specific devices

i. Troubleshooting Wi-Fi: BlackBerry

Possible cause Possible solution

OntheBlackBerrydevice,Wi-Ficonnections are not turned on.

1.OntheBlackBerrydevice,onthe Homescreen,click“Manage Connections”.

2. Click “Wi-Fi options”.

3.IntheWi-Fifield,verifythatacheckmarkappears.

A Wi-Fi profile is not configured on the BlackBerry device.

1.OntheBlackBerrydevice,ontheHomescreen, click “Manage Connections”.

2. In the “Wi-Fi”field,verifythatthenameofthe Wi-Fi network appears.

The BlackBerry device is not in the wireless coverage area of a Wireless Access Point that has an SSID that is stored in one of the profiles on the BlackBerry device.

Move the BlackBerry device into a wireless coverage area.

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“tikonawifi” SSID of the Access Point is not configured on the BlackBerry device.

Check the SSID status indicator in the Wi-Fi status indicator group. “tikonawifi” SSID is case-sensitive.

IftheSSIDstatusindicatorisnotcorrect,runthe set up Wi-Fi wizard on the BlackBerry device again.

TheBlackBerryEnterpriseServercannot connect to the BlackBerry device.

Performthefollowingactions:

Ping the BlackBerry device from the BlackBerry EnterpriseServer.

Resolveanyconnectionissuesinyourorganization’snetworkandwiththeBlackBerryRouter.

The settings in the IT policy or Wi-Fi profile were not sent to the BlackBerry device.

ResendtheITpolicytotheBlackBerrydevice.

The authentication method is not configured correctly.

IntheBlackBerryAdministrationService, verify the configuration information for the authentication method.

ForPEAPauthentication,verifythattheuser’sauthentication credentials are correct. Verify that the correct authentication method is configured on the Access Point and BlackBerry device.

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Lowsignalstrengthiscausingintermittent drops in data connectivity.

Move the BlackBerry device into a wireless coverage area.

Wi-Fi diagnostics

1.OntheBlackBerrydevice,inthedeviceoptions, click “Wi-Fi Connections”.2. Press the “Menu” key.

3. Click Wi-Fi Tools >> Wi-Fi Diagnostics.4. Verify the information in the status fields for the followingconnectiongroups:

•Wi-Fi5.Toviewmorediagnosticinformation,pressthe “Menu” key and click “Options”. In the “Display Mode” dropdownlist,click “Advanced”.

Please note that the Tikona Uni-Fi Certificate which you installed at the time of first-time configuration is removed as part of any firmware upgrade. If you upgrade the firmware on yourdevice,youwillneedtoreinstallitinordertousetheTikonaUni-Fiwirelessnetwork.

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ii. Troubleshooting Wi-Fi: Android


OntheAndroiddevice,Wi-Ficonnections are not turned on.

1.OntheAndroiddevice,ontheHomescreen, click “Settings”.2. Click “Wireless Networks”.3. Click “Wi-Fi Settings”.4. In the “Wi-Fi”field,verifythatacheckmarkappears.

Tikona Uni-Fi Wi-Fi profile is not configured on the Android device.

1.OntheAndroiddevice,onthe“Home”screen, click “Manage Connections”.2.IntheWi-Fifield,verifythat“tikonawifi” network appears.

The Android device is not in the wireless coverage area of a “tikonawifi” wireless Access Point.

Move the Android device into the “tikonawifi” wireless coverage area.

CheckwhethertheTikonaUni-FiCPEisswitchedONand4thLEDissolidgreen.

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“tikonawifi” SSID of the Access Point is not configured on the Android device.

Check the SSID status indicator in the Wi-Fi status indicator group. “tikonawifi” SSID is case-sensitive.IftheSSIDstatusindicatorisnotcorrect,create the “tikonawifi” profile once again on your Android device.


IntheAndroidAdministrationService,verifytheconfiguration information for the authentication method.

ForPEAPauthentication,verifythatthe user’s authentication credentials are correct.


Move the Android device into a wireless coverage area.

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iii. Troubleshooting Wi-Fi: Symbian (Nokia Devices)


OntheNokiadevice,Wi-Ficonnections are not turned ON.

1.OntheSymbiandevice,onthe“Home”screen, click “Tools”.2. Click “Settings”.3. Click “Connection”.4. In the “Wi-Fi”field,verifythat“tikonawifi” is connected.

Tikona Uni-Fi Wi-Fi profile is not configured on the Nokia device.

1.OntheNokiadevice,onthe“Home”screen, click Tools >> Settings >> Connections.2. In the “Wi-Fi”field,verifythat“tikonawifi” network appears.Ifnot,configure“tikonawifi” networks as per the User Manual for Nokia devices.


Move the Nokia device into a wireless coverage area.

Please note that the Tikona Uni-Fi Certificate which you installed at the time of first-time configuration is removed as part of any firmware upgrade. If you upgrade the firmware on yourdevice,youwillneedtoreinstallitinordertousetheTikonaUni-Fiwirelessnetwork.



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iv. Troubleshooting Wi-Fi: Apple I-OS


OntheAppledevice,Wi-Ficonnections are not turned on.

1.OntheAppledevice,onthe“Home”screen, click “Settings”.2. Click “Wi-Fi”.3. Slide Wi-Fi to ON.

Tikona Uni-Fi Wi-Fi profile is not configured on the Apple device.

1.OntheAppledevice,onthe“Home”screen, click “Settings”.2. Click “Wi-Fi”.3. Slide Wi-Fi to ON.

The Apple device is not in the wireless coverage area of a “tikonawifi” wireless Access Point.

Move the Apple device into the “tikonawifi” wireless coverage area.

CheckwhethertheTikonaUni-FiCPEisswitchedONand4thLEDissolidgreen.

“tikonawifi” SSID of the Access Point is not configured on the Apple device.

Check the SSID status indicator in the Wi-Fi status indicator group. “tikonawifi” SSID is case-sensitive.IftheSSIDstatusindicatorisnotcorrect,createthe“tikonawifi” profile once again on Apple device.



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IntheAppleAdministrationService,verifytheconfiguration information for the authentication method.

ForPEAPauthentication,verifythattheuser’sauthentication credentials are correct.

Lowsignalstrengthiscausingintermittent drops in data connectivity. Move the Apple device into a wireless coverage area.

v. Troubleshooting Wi-Fi: BADA OS

Error prompt Possible solution

No response

1. Go to Settings>>Connectivity>>Wi-Fi>>Select your network (click the first column which is (the networks name or SSID) >>Forget After this try reconnecting to the network.

2. Try doing the above step and restart the phone after clicking “Forget” and reconnect to the network.

3.Inthebrowserthereisabutton“...”,tapitand then tap on “Go to home page”. Here the page will reload and the Tikona log-in page will open.



Contact Us

Tikona Care• Toll-freenumber 1800 209 4276

• E-mail [email protected]

• ForonlineSelfCareportal https://selfcare.tikona.in

• Tocheckthespeedoftheservice http://speedtest.tikona.in

• TikonaWebsite www.tikona.in

New subscription and product info• LiveDemonumber 020-6681 9700

• E-mail [email protected]

• SMS TIKONA to 575758

For your Business/Office/Campus • Toll-freenumber 1800 209 1386

• SMS DTO to 5676708


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Tikona Uni-Fi Configuration User Manual - fedsec.infedsec.in/uploaded/Uni_Fi_User_Manual_Low_Res.pdf · 01 • The bundled usage available with Tikona Uni-Fi plan has lifetime validity,

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