Tightening the Feedback Loop

Tightening the Feedback Loop

[email protected] http://www.thekua.com/atwork

@patkua

Tightening the Feedback Loop

[email protected] http://www.thekua.com/atwork

@patkua

Collaboration Culture

Situation A(avoid)

!

Situation B(escalate)

! ?

? ! !

! !!

Giving

Feedback

We can get better at...

Exercise 1

Write down a piece of feedback you want to give to someone

Giving effective feedback should...

for the recipient

Strengthen Confidence

Improve Effectivenessor

Exercise 1

Write down a piece of feedback you want to give to someone

How did you do?

Retrospective Prime Directive

Regardless of what we discover, we understand and truly believe that

everyone did the best job they could, given what they knew at the time, their skills

and abilities, the resources available, and the situation at hand.

Feedback

Focus on Behaviours

“You hate pairing”

“You think you’re so good!”

“I can’t work with you anymore”

Behaviours

Attitude

Values

“Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite

upset and belittled”

“You hate pairing”

“You think you’re so good!”

“I can’t work with you anymore”

“Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite

upset and belittled”

<Specific time>

<Observed behaviour> <Perceived Impact>

<Specific time>

<Observed behaviour>

<Perceived Impact>

<Specific time>

<Observed behaviour>

<Perceived Impact>

Feedback Formula

[Suggested Solution]

Some tips...

Make it a conversation

<Specific time>

<Observed behaviour>

<Perceived Impact>

Feedback Formula

[Suggested Solution]

<Specific time>

<Observed behaviour>

<Perceived Impact>

Feedback Formula

[Suggested Solution]

“Let’s discuss!”

Give feedback earlier

TimeEvent 1 Event 2 Event 3

Feedback

TimeEvent 1 Event 2 Event 3

Feedback Feedback Feedback

Give feedback earlier

Create Safety

Give feedback in private

Ask if you can give feedback

“Can I give you some feedback?”

“Is now a good time?”

Not Too Much

First you ignored what I said

And then you said that

And then you shook your fist

And then you raised your voice

And then...And then...

And then... And then...

And then...

And then...

And then...

First you ignored what I said

And then you said that

And then you shook your fist

And then you raised your voice

And then...And then...

And then... And then...

And then...

And then...

And then...

Exercise 2

Write an improved version of the feedback you previously wrote

down

Feedback

We can get better at...

GivingReceiving

This is why you don’t get much feedback

I should talk to them about this...

But I don’t know how they’ll react

Maybe I’ll see how it goes

Break the cycle

Nobody gives me feedback

Ask for feedback

Don’t Defend

And then... But...And then... But...And then... But...And then... But...

Seek Clarifications

<Specific time>

<Observed behaviour>

<Perceived Impact>

Feedback Formula

Solution

Say thanks

Take Action

Phew...

(recap)

FeedbackGiving

FeedbackGiving

Give feedback earlier Create safety Focus on behaviours Not too muchMake it a conversation

Receiving

FeedbackGiving

Receiving

Ask for feedback Don’t defend Seek clarifications Say thanks Take action

Give feedback earlier Create safety Focus on behaviours Not too muchMake it a conversation

FeedbackGiving

Receiving

FeedbackGiving

Receiving

Creative Commons Credits

By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/

By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/

By The U.S. Army http://www.flickr.com/photos/soldiersmediacenter/397708723/

By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/

By hsingy http://www.flickr.com/photos/hsing/3557233729/

By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/

By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/

By kmndr http://www.flickr.com/photos/kmndr/3857967490/

By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/

By Katclay http://www.flickr.com/photos/katclay/4927823922/

By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/

By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/

By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/

By tableatny http://www.flickr.com/photos/53370644@N06/4976490816/

Now...

Do you have any feedback

for me? (or maybe just some questions?)

@patkua

Shared under the Creative Commons licence

http://creativecommons.org/licenses/by/3.0/ !

http://slidesha.re/qkvDiv