What is the value of having happy people? Employee and customer experience @Tieto 03.06.2015 [email protected] HRVision conference, Amsterdam
Tieto_EX_HRVisionJuneAmsterdam
Aug 05, 2015
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What is the value of having happy people?Employee and customer experience @Tieto 03.06.2015
HRVision conference, Amsterdam
#nofear
#mindset #defineyourself
#move
#network
#build #feelings
#betruetoyourself
#liveyourdreams
#aboutme
By applying our deep industry expertise,
technological vision and innovative
thinking, we help our customers cut
through complexity and master change.
In doing so, we inspire, engage and
deliver as we help our customers
accelerate their business to stay strong
in today’s global marketplace.
This is Tieto
Business partner for the future
EE
EX
Experience@Work
Feelings
Happiness
© Tieto Corporation5
We asked our people howthey experiencehappiness?
[intro_video]
How to ensure a great
Employeeexperienceand create happiness?
© Tieto Corporation
7
…Strategy 2012-2016
…Open source principles
…Values
…Brand identity
…Corporate purpose
…Employer Value Proposition
Employee experience
Living up to it creates the
basis of positive feelings
© Tieto Corporation9
In simple terms Employee experience is all about …
Feelings
What do we want our employees to feel when
they work in Tieto?
What are the key concrete areas that need to work to be able to deliver the
intended experience?
© Tieto Corporation
Employee
experience
Customer
experience
Challenging projects
Benefits
Compensation
Interesting customers
Learning
Growing
People manager
Top mgmt
Communication
Partners
Other touchpoints
Office premises
Networks
Colleagues
Operating model
Competences
Processes & Roles
Organization & Governance
Tools
Information
Strategy
Customer plans
Business plan
Operating plan
Corporate purpose
Brand
Open Source culture
Values
Employee Customer
Project deliveries
Insights
Continuous service
Solutions
Products
Partners
Marketing
Other touchpoints
Digital channels
Our people
Operating model
Competences
Processes & Roles
Organization &
Governance
Tools
InformationStrategy
Customer plans
Business plan
Operating plan
Corporate purpose
Brand
Open source culture
Values
Everything we do impacts our EMPLOYEE experience…
which is then reflected in customer interface
10
Tieto's approach
How do we live our storytrue?
Taking small steps at the time
#1 What emotions do we want to awaken?
#2 How to minimize frustration?
#3 Quick fixes for everyday matter!
#4 Happiness becomes natural
How do we moveforward?
Country EX challengers taking
it forward
Moving from short term to
long term
Maintaining right mindset in everything we do
We are all responsible for
keeping the flame alive: Enabling
happiness, positiveness and
empowerment driven culture.
Maintaining right mindset in everything we do
What have been the obstacles?
None.
However, changing the ”how”
does not happen over night.
Maintaining right mindset in everything we do
How to measure
our success?
Well, how to measure
happiness?
From small to big
© Tieto Corporation19
We asked our people how happy they are in a scale of 1-5, and guess what...?
[outro_video]
Be pragmatic
It is all about feelings
Small things lead to big things
Your culture is your backbone
Thank You!
sophiaboleckis.com
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