Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Page 1 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/1.jpg' width='140' height='200' /> Through Our Patients Eyes

Page 2 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/2.jpg' width='140' height='200' /> Why The Fuss

Page 3 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=3' data-page='3' class='cut-thumb lazyload' alt='Page 3: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/3.jpg' width='140' height='200' /> Always Bringing Loving Care to Healthcare

Pa#ents

Families

Page 4 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=4' data-page='4' class='cut-thumb lazyload' alt='Page 4: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/4.jpg' width='140' height='200' /> WOW-‐Values in Ac=on

Page 5 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=5' data-page='5' class='cut-thumb lazyload' alt='Page 5: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/5.jpg' width='140' height='200' /> Our Commitment

Page 6 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=6' data-page='6' class='cut-thumb lazyload' alt='Page 6: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/6.jpg' width='140' height='200' /> Pa=ent Rights

Page 7 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=7' data-page='7' class='cut-thumb lazyload' alt='Page 7: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/7.jpg' width='140' height='200' /> Pa=ent Rights Include

Page 8 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=8' data-page='8' class='cut-thumb lazyload' alt='Page 8: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/8.jpg' width='140' height='200' /> HCAHPS

Page 9 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=9' data-page='9' class='cut-thumb lazyload' alt='Page 9: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/9.jpg' width='140' height='200' /> HCAHPS Domains Reported

Page 10 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=10' data-page='10' class='cut-thumb lazyload' alt='Page 10: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/10.jpg' width='140' height='200' /> Key Drivers

Page 11 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=11' data-page='11' class='cut-thumb lazyload' alt='Page 11: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/11.jpg' width='140' height='200' /> Crea=ng the 5 Star Experience!

Page 12 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=12' data-page='12' class='cut-thumb lazyload' alt='Page 12: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/12.jpg' width='140' height='200' /> Communica=on

Page 13 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=13' data-page='13' class='cut-thumb lazyload' alt='Page 13: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/13.jpg' width='140' height='200' /> Maximizing Encounter

Page 14 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=14' data-page='14' class='cut-thumb lazyload' alt='Page 14: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/14.jpg' width='140' height='200' /> Pa=ent-‐Centered Rounds

Page 15 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=15' data-page='15' class='cut-thumb lazyload' alt='Page 15: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/15.jpg' width='140' height='200' /> Managing UP

Page 16 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=16' data-page='16' class='cut-thumb lazyload' alt='Page 16: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/16.jpg' width='140' height='200' /> MSHA Belief

Page 17 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=17' data-page='17' class='cut-thumb lazyload' alt='Page 17: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/17.jpg' width='140' height='200' /> Page 18 <img data-url='document/through-our-patients-eyes-ballad-health-to-be-able-to-truly-wow-our-customers.html?page=18' data-page='18' class='cut-thumb lazyload' alt='Page 18: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022050310/5f72aad841b73f2c561eefe3/html5/thumbnails/18.jpg' width='140' height='200' />

Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

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