Thriving in the midst of turbulence Professor Gary Hamel London Business School The Management Lab
Thriving in themidst of turbulence
Professor Gary HamelLondon Business SchoolThe Management Lab
“Therefore go and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, and teaching them to obey everything I have commanded you.
Matthew 28:19,20
Long-term trendsin religious affiliation
1972 1977 1982 1987 1992 1997 2002 2007
20%
2010
40%
60%
80%Protestant
Catholic
None
62
26
7
51
25
18
Source: Pew General Social Surveys
0%
•• • • • • ••
• •• • • • • •
• • • • • • •
•• •
•10%
20%
30%
40%
50%
60%
GreatestBoomers
Gen XGen Y
Millennials
Early70s
Late70s
Late80s
Late90s
Late00s
Early80s
Early90s
Early00s
37
2621
56
44
3227
18
Source: Pew General Social Surveys
44
Percentage saying they attend religiousservices every week or more often
01020304050
2011 2012 2013
Engaged
Friendly
AntagonisticNeutral
Attitudes towards the Bible
Source: American Bible Society/Barna
Percentage of Americans sayingthat religion is increasing/losingits influence on American life
Unaffiliated! 27! 63
Affiliated! 24! 67
Losing Increasing
Source: Pew Research Center Survey, 2012
0
15
30
45
60
Christianity Born Again EvangelicalsNeutral Negative Positive
What outsiders think of:
Source: Unchristian
• E. Europe
•
••
•
•••
•••
••
••
•
••••••••
•
••
••
•
•••
•
•••
••
• W. Europe
• Africa
• Asia
• L. America
• USA
• Middle East
Relig
ious
com
mitm
ent
inde
x
0.00.5
1.0
1.5
2.0
2.5
3.0
Wealth and religious commitment
Source: Pew Global Attitudes Survey, 2007
0
3
6
9
Australia Britain NZ Norway Sweden Switzerland
Percentage growth in population identifying as atheists
(1998-2008)
Source: International Social Survey Program
“Our research shows that local churches have almost no influence in our culture.”
George Barna
World populationEnergy consumptionInternet addressesGenes sequencedNo. of transistorsMobile phonesMiniaturizationCO2 emissionsBandwidthKnowledge
The world is becoming more turbulent faster than organizations are becoming more adaptable.
The solution is . . .Behavioral�Architectural�Ideological�
Behavioral
●!Be honest● !Question habits●!Legitimize dissent●!Learn from the fringe●!Imagine the unimaginable● !Aim high(er)
How do you become a champion of renewal?
Architectural
[Bureaucracy] is superior to any other form in precision, in stability, in the stringency of its discipline, and in its reliability.
Max Weber
Amplifies riskAdds overheadCreates frictionDistorts decisionsMisallocates powerDiscourages dissent
Misdirects competitionOver-weights experience
Squelches initiative
Establishes direction! X! ! Thinks strategically! X! ! Empowers others! X! X! Builds alignment! X! X! Enables effectiveness! X! X! XCommunicates openly! X! X! XImplements with excellence! X! X! XSelf awareness! X! X! XOpen to learning! X! X! XTechnical/functional skills! X! X! X
Executive Manager Employee
Source: Towers Perrin, Global Workforce Study--Executive Report
24%
62%
14%
Disengaged
Highlyengaged
Moderatelyengaged
ObedienceDiligenceIntellectInitiativeCreativityPassionEn
gaged
Present
“. . . the biggest issue at stake in this emerging age is the tension between creativity and organization.”
Richard Florida“Rise of the Creative Class”
“. . . [Christians] have bought the lie that Christianity is supposed to be in the religion business, when a simple reading of the gospels reflects nothing of the sort.
In fact, what Jesus talked about looked more like Habit for Humanity or Alcoholics Anonymous--more like a grassroots movement with no official hierarchy, but lots of leaders; no offerings but enough money to get the job done. Jesus called it the Kingdom of God.”
Jim Henderson
“The church should not be confused with an organization, a denomination, a movement, or a leadership structure. The church is the people of God, the very bride of Jesus Christ.”
Frank Viola
IndividualsChurch
Programs
➜
Individuals
➜
Communities➜
Church
➜
A lattice, but no hierarchy
No titles, but plenty of leaders
All commitments are voluntary
10% "dabble time”
W.L. Gore
Morning Star“[All team members] will be self-managing professionals, initiating communications and the coordination of their activities with fellow colleagues, customers, suppliers and fellow industry participants, absent directives from others.”
. . . from Morning Star’s“Organizational Vision”
“I think we need to destroy the concept of the CEO. The notion of the ‘visionary,’ the ‘captain of the ship’ is bankrupt.”
Vineet Nayer, CEOHCL Technologies
Ideological
[Bureaucracy is] the most rational known means of carrying out imperative control over human beings.
Max Weber
PlanningBudgetingAllocatingMeasuringEvaluatingOrganizing
CoordinatingSupervisingStructuringMotivatingRewarding
TrainingHiring
BlogsHacksPodcastsFolksonomiesSocial curationSocial networksOpinion marketsCrowd sourcingOnline forumsPeer ratingsMash-upsWikisTags
Control
Freedom
ExperimentationDisaggregationNatural hierarchyInternal marketsCommunities of passionActivismOpenness
Standardization Specialization
Formal hierarchyDisciplineAlignment
ConformanceExtrinsic rewards
Efficiency Adaptability
Hier
arch
y
Rules
Precedent
FearCo
mpe
tenc
e
Information
Transparency
Accountability
Advo
cacy
& a
ctivism
Ope
nnes
s &
tran
spar
ency
Com
mun
ities
of p
assio
n
Inte
rnal
mar
kets
Natu
ral
hier
arch
ies
Disa
ggre
-ga
tion
Expe
rimen
-ta
tion
Oth
erpr
incipl
es
Goal setting
Resource allocation
Performance measurementNew product development
Training & developmentEvaluation & compensation
Other key processes
Let’shack!