ThoughtFocus RFP response template v1.5

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http://www.thoughtfocus.com/

Copyright © 2016, ThoughtFocus CONFIDENTIAL Page 1 of 47


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1. Cover letter ............................................................................................................................................ 1

2. Confidentiality ........................................................................................................................................ 2

3. Table of contents ................................................................................................................................... 3

4. Executive summary ............................................................................................................................... 4

5. Organizational qualifications ................................................................................................................. 5

6. Staff qualifications ................................................................................................................................. 9

7. Company background and references ................................................................................................ 14

8. Methodology ........................................................................................................................................ 16

8.1 Staffing capabilities ..................................................................................................................... 16

8.2 PeopleSoft consulting ................................................................................................................. 20

8.3 Project Management Process ..................................................................................................... 20

8.4 Development Methodology ......................................................................................................... 24

8.5 Testing ......................................................................................................................................... 28

8.6 Change Management and Control .............................................................................................. 29

8.7 Risk Management ....................................................................................................................... 31

8.8 BPO capabilities .......................................................................................................................... 32

8.9 P&L Mobility Solutions ................................................................................................................ 35

8.10 Level of Effort (LoE), Statement of Work (SoW) and Timeline ................................................... 41

9. Value added services .......................................................................................................................... 44

10. Pricing ............................................................................................................................................. 45

11. Appendix ......................................................................................................................................... 46



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http://www.thoughtfocus.com/company/about-us

http://www.thoughtfocus.com/company/office-locations

http://www.thoughtfocus.com/capabilities/business-advisory

http://www.thoughtfocus.com/capabilities/business-process-operation

http://www.thoughtfocus.com/industries/education

http://www.thoughtfocus.com/industries/manufacturing

http://www.thoughtfocus.com/industries/financial-services

http://www.thoughtfocus.com/industries/payment-and-loyalty-solutions

http://www.thoughtfocus.com/industries/avionics

http://www.thoughtfocus.com/capabilities/business-advisory

http://www.thoughtfocus.com/capabilities/user-experience-design

http://thoughtfocus.com/

http://www.thoughtfocus.com/capabilities/application-engineering


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http://www.thoughtfocus.com/capabilities/product-engineering

http://www.thoughtfocus.com/capabilities/quality-engineering

http://www.thoughtfocus.com/capabilities/business-process-operation

http://www.thoughtfocus.com/capabilities/hybrid-captive

http://www.thoughtfocus.com/company/leadership-team


Process Quality Assurance


Process Quality Assurance (QA) activities focus on the project processes / activities used to plan and

produce your deliverables. It makes sure your project satisfies the approved quality standards and

processes. Our Project Quality Assurance team reviews all your deliverables prior to submission to the

Mesa County. The output of Process QA includes quality review reports, non-compliance documents, and

related statistics.









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Client

Representative

Vendor

Representative

Strategic

transformation

board

Client support

– Exec Mgmt. Vendor

Exec Sponsor Vendor

Delivery Head

Executive steering committee

Project

Manager

Domain Lead

Delivery Lead

Delivery Team

Dev Lead

Dev Team

Engagement Mgr. Project Mgr.

Delivery Mgr. Account Mgr Delivery

Oversight

Engagement group

Client team

Project team

HR

QA

Finance

Admin

Vendor

support




Reporting schedule

Report Prepared by Sent to

Weekly status

report

Monthly status

report

Project

manager

Project director

All stakeholders

Engagement

group steering

committee

Meeting schedule


Business Customer

Vision Commitment Governance Architecture

IT Vendor

Functional

software



o

o

o

o

o

o

o

o


Sprint 1

Story Story Points

User Story A 10

User Story B 20

User Story C 20

User Story D 5

Week 1 Week 2

Sprint 1

Story Story Points

User Story X 10

User Story B 20

User Story C 20

User Story D 5

User Story X of size 10 arrives with

greater priority

Product Backlog

Story Story Points

User Story E 10

User Story F 10

User Story G 30

Product Backlog

Story Story Points

User Story A 10

User Story E 10

User Story F 10

User Story G 30

NOTE: User Story A is chosen to move to backlog since User Story A is the only story that has the same

size as X. If there is more than one story that has the same size then the priority is looked at before

moving to backlog



Changes identified CR

proposed

No changes

No changes

No changes

No changes

Feasibility analysis by

ThoughtFocus PM

Evaluation / Estimation

by ThoughtFocus PM

ThoughtFocus approval

(CCB authority)

Customer approval

Go ahead with changes

Revisit the CR

Revisit the evaluation and estimation of CR

Revisit the reason for ThoughtFocus rejection

Revisit the reason for rejection of CR by customer





• Identify stakeholders

• Define exit criteria

• Discovery planning

• Resource planning

• Risk planning

• Baseline

• Rapid discovery

• Validate baseline

• Measurement systems

• Site set up

• Planning for shadow

• Risk planning

• Shadow customer team

• Process mapping

• Remove unknown

• Planning for reverse

shadow

• Assume primary role

• Control plans for process

fulfilment

• Measurements

• Readiness for steady state

• Validate exit criteria

• Governance model

• Finalize SLAs

Transfer

ownership

Kick off Discover Shadow Reverse

shadow

Due d

ilig

ence

Contr

act

Ste

ady s

tate

Tools & templates Knowledge reporting, SLA management Governance model

2 Weeks

3 Weeks

1 Weeks



UI layer (HTML,

CSS, java

script)

Business logic

layer

Data access

layer

Service access

layer

Domain model

iOS platform

specific code

Android

platform

specific code

MS Windows

platform

specific code









Hybrid COE

Technology Transformation

IT Transformation Service

Consulting Application Portfolio Optimization Solution Architecture Legacy Modernization Bespoke Application development Packaged application implementation

IT/ITEs Managed Service

Process Outsourcing

Product Engineering Product Sustenance Product Technical Support SaaS based solution offering

BUSINESS ALIGNED SERVICES & ENGINEERING (BASE)

Business Process Outsourcing Knowledge Process Outsourcing Financial Accounting Outsourcing Help desk

Finance

Payment

Manufacturing

Aerospace

Education

Insurance

Hi-Tech

Utilities

Legal

Application Maintenance Packaged Application Support Shared services model Total outsourcing Factory model

http://www.thoughtfocus.com/industries/payment-and-loyalty-solutions



ThoughtFocus RFP response template v1.5

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