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CORECORE COMPENTENCIESCOMPENTENCIES• UPS, Power Distribution and Switchgear – Self-performing

service provider on all brands, models and topologies

• Batteries – National Master Battery Distributor, self-performing remedial service and complete battery change-outs

• HVAC and Fire Suppression – Managed service providers through Carrier and Orr Fire Suppression

• Equipment Sales – National distributors of GE, Mitsubishi, PDI and Stulz

• Generators – Service, Sales and Rental

• Data Center Services – Turn-key design, engineering and installation services

FIELD SERVICE OPERATIONSFIELD SERVICE OPERATIONS

7/24/365 NATIONAL COVERAGE7/24/365 NATIONAL COVERAGE

FIELD SERVICE OPERATIONSFIELD SERVICE OPERATIONS• (3) Area Service Directors

• (11) Regional Managers

• Over (160) Field Engineers strategically located throughout the U.S.

• 24/7/365 - Domestic based Emergency Response Center

• 24/7/365 – Technical/Engineering support

FIELD ENGINEER UTILIZATIONFIELD ENGINEER UTILIZATION

FE workload is proactively managed - focus on service delivery versus scheduling

FE’s outfitted with top-quality tools and laptops Average utilization is less than 75% (30 hours

per week) FE’s rated on skill matrix

FIELD ENGINEER TRAININGFIELD ENGINEER TRAINING Over 90% of field engineers trained by OEM’s

- average 10+ years experience Factory-level trained on all major brands Fully equipped training lab and research

facility located at Corp HQ Comprehensive annual training schedule OSHA compliant (PPE, Arc Flash,

Lock-out/Tag-out & NFPA70E) Modular cross training individually tailored to

development needs

Each JT Packard Field Engineer participates in a modular trainingprogram tailored to their individual development needs.

Each JT Packard Field Engineer participates in a modular trainingprogram tailored to their individual development needs.

Each JT Packard Field Engineer participates in a modular trainingprogram tailored to their individual development needs.

Each JT Packard Field Engineer participates in a modular trainingprogram tailored to their individual development needs.

FIELD ENGINEER TRAINING MATRIXFIELD ENGINEER TRAINING MATRIX

PARTS AND LOGISTICSPARTS AND LOGISTICS

Parts inventory in excess of $5 million Purchased directly from OEM and

OEM suppliers Counter-to-counter express delivery,

24/7 for in-house stock Field engineers carry and have access

to commonly failed parts On-site parts kits available Parts for discontinued and obsolete

equipment

FE completes FSR on-line where it goes through initial audit and ESS

FE submits FSR for technical review and second audit

Immediate repairs are quoted and scheduled with customer

FSR receives third audit and sent to customer within (7-10) business days

Secured customer portal with viewable field service and critical asset portfolio reports, as well as customized report generation capabilities

FIELD SERVICE REPORTSFIELD SERVICE REPORTS

CRITICAL ASSET PORTFOLIOCRITICAL ASSET PORTFOLIO• Provides a comprehensive view of customer’s systems • System details and log of all service• Battery information including date codes and replacement

projections• Useful in trending and budgeting

BUSINESS REVIEWBUSINESS REVIEW• Executive level strategic overview of your account• Detailed contract financials, service events and

recommendations• Offered annually, semi-annually

• Strategic Account Director - Responsible for business reviews, high level account interaction and management. Able to effect fiscal responsibilities for JT Packard. Responsible for total account management and service. • Strategic Account Representative - Responsible for day to day FSR reporting and CAP report fulfillment. Manages battery and T&M quotes. Prepares business reviews and manages service delivery and scheduling. Keeps the account on task with customer expectations. Manages SLA’s and reporting. • Customer Service Account Manager - Dedicated schedulers assigned to geographical territories responsible for scheduling all UPS and generator services. One point of contact for all sites and site manager (assures uniformity and consistency).

CUSTOMER CARE TEAMCUSTOMER CARE TEAM

EQUIPMENT SOLUTIONSEQUIPMENT SOLUTIONS

• Mitsubishi National Distributor and Certified Service Provider

• GE National SVAR and Certified Service Provider

• PDI National Distributor

• 500kVA-2500kVA Flywheel UPS Systems E1 Dynamics/Eurodiesel

• Branch Circuit Monitoring

• Battery Monitoring – Intellibat

• Stulz National Distributor

• Refurbished Equipment/Emergency Replacement Program

• National Master Battery Distributor

EQUIPMENT PRODUCT LINESEQUIPMENT PRODUCT LINES

• Thermography and IR scanning• Breaker coordination studies• NFPA 70E Arch Flash studies• Site specific MOP’s • Electrical switch gear and paralleling maintenance• Load bank testing• Triage emergency UPS equipment from 5kVA to 750kVA• Disaster response team for natural catastrophes

ADDITIONAL SERVICESADDITIONAL SERVICES