Thinking thursday performance measurement

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Results or Performance?

Tip 1

Result Indicator Performance Indicator

Where we are We can act on it

No idea how to fix it Leads to corrective action

No one owns it Someone you can phone owns it


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Tip 2

If you can’t learn from it or improve from it, don’t waste your time measuring it!It’s about driving your business

What are your drivers?


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Tip 3

Avoid Top Down ControlOr you’ll find “hitting the target” becomes “missing the point”


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Tip 4

Everyone should collect and manage their own data

That way they own it, and will do something about it


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Do have a balance

Tip 5

FinancialUtilisation of

assets

CustomerNet promoter

Profit/Relationship

Environment/Community

Difference made

InternalSystem outputs

EmployeeMotivation

Understanding

Learning & GrowthIncreasing skills

But align it to what counts in your business


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Example

Speed of Response Innovation One-stop-shop

Press Association

“Valued media to a dynamic audience when they want it how they want it”


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First Questions then Indicators then more questionsExample KPQ:

To what extent are our staff engaged?

Tip 6


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Gallup Q12 survey tool – engagement simplified to 12 Qs

80,000 interviews, 400 companies1.Do I know what is expected of me at work?

2.Do I have the right materials and equipment I need to do my work right?

3.At work, do I have the opportunity to do what I do best every day?

4.In the last seven days, have I received recognition of praise for doing good work?

5.Does my supervisor or someone at work, seem to care about me as a person?

6.Is there someone at work who encourages my development?

7.At work, do my opinions seem to count?

8.Does the mission/purpose of my organisation make me feel my job is important

9.Are my co-workers committed to quality work?

10.Do I have a best friend at work?

11.In the last six months, has someone at work talked to me about my progress?

12.This last year at work have I had opportunities to learn and grow?

Example KPQ: To what extent are our staff engaged?

http://blog.vovici.com/blog/bid/18535/Employee-Engagement-Survey-The-Gallup-Q12


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What is Key in any case?

What is it that links your purpose to what matters to your customers?

Tip 7


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Don’t just count the easy things

Tip 8

Measuring more is easy, measuring better is hard


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Make them real time and visible

Tip 9

TDR Disc Repair Service

Interworks UK


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Tip 10

Here’s the method1. What’s our core purpose?

2. Hence, what matters most?

3. Hence, what do we need to measure?

4. How do we do that?


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Your top pick?


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Effective Strategic Leadership 29th November, Southampton

Book at www.croftcentre.co.uk/thinkingthursday

Our Next Thinking Thursdays…

Building Teams That Deliver 13th December, Bournemouth


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PASSPORTCourses coming up…

Projects 3 Dec Bournemouth

Leadership 10 Dec Southampton

Assertiveness 11 Dec Poole

Pick up a brochure or go to www.croftcentre.co.uk/passport

Special Offer of 20% off for those here tonight


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Don’t forget our courses can be used towards…

Management & Leadership Qualifications with


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www.croftcentre.co.uk/donate


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