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Leadership & Governance • Governance for innovation is valued & intentionally developed
Skills & Expertise • Dedicated and defined innovation roles across the organisation
Environment & Infrastructure • Intentionally designed space that fuels innovation dynamic
Processes & Practices • Defined and integrated toolkit of processes, practices and techniques
Culture & Mindset • Value set is in sync and appropriate with innovation practice
Mature Organisational Conditions for Innovation
Examples from our capability development model, where we diagnose maturity against a range of attributes. This is based on experience across multiple innovation capability developments mainly in the public value space.
An Innovation Capability Framework – Today we will focus on a sub-set!
ThinkPlace’s design methodology with a focus on policy development.
Personas created by ThinkPlace for NZ Government Result 10, to bring deep empathy into policy and service development. The work was drawn from ethnographic research. The resulting personas, individual stories, mental models and pain points are still reasonating and being used across government agencies 14 months after development. Used with permission of Result 10, Department of Internal Affairs, New Zealand.
Part of a set of customer journeys created by ThinkPlace for Australian Government, Department of Human Services. This was initially used to help realign multiple project streams in a large transformation programme to the orginal intent which focused on a positive shift in citizen experience. It has been used in numerous other ways to ‘make real’ the human experience. Used with permission of the Department of Human Services, Australia.
Corporates
Individual Taxpayers
Family recipients
Businesses
Child support
Student loan borrowers
What the initial segments looked like…….
After a design “outside-in” exercise with the executive, what the new segment model looked like. Paradigm shift occurred, as from a citizen’s perspective, they can be in multiple segments….inside-out, outside-in!
Do we (UNDP) have a model for building a holistic and integrative innovation capability? How might we intentionally mature this capability across the globe?
Reflection!
Leveraging tensions Design-led innovation; a window on our experience Continuity and Innovation Centralised and Decentralized
Get Oxygen
Too Much Carbon Dioxide
Release Carbon Dioxide
Not Enough Oxygen
Live
Die
Anticipate and/or
Experience
Anticipate and/or
Experience Inhale Exhale and
Thrive
Innovation Angst Innovation Traction
I have to do my work AND I have to innovate!
I can use an innovative approach to do my work better
We don’t have time to think about the big picture
We cannot not think about the big picture
We need to prove human insight totally and absolutely
We recognise the power of acting on a rich insight
There are pockets of isolated innovation There is integrated innovation activity
We apply individual interventions We cohesively design new future states
We experience paralysis by analysis We think big, start small, learn fast
We debate ambitious goals Embracing ambitious goals
There are many cases where government’s and development organisation’s intended
policy did not achieve what was intended or the policy had unintended damaging
consequences
Policy plays out in complex systems spanning society, the economy and the
physical environment.
When governments develop policy they are intending to change that complex system in
some way.
Policy prototype examples to talk through!
• Personas and pain points for Nzers • No individual tax return required • Co-design with vulnerable families • Corporate tax walkthrough • Review of an existing system • Chronic and Mental illness • Plus others
Reflection!
What one thing that we have shared most intrigues you and why?