Theme Presentation by Shri Ajay Kumar, JS, Department of Information Technology, GoI

Common Services Centers (CSC) SchemeEnabling Service Delivery: Bridging the Digital Gap

Department of Information TechnologyMinistry of Communications & IT

Government of India

“Delivering Government services to citizens, closer to home; available any time at affordable costs”

Vigyan Bhawan16th July 2011

Progress so far…(Jun’11)

*Due to termination of SCAs in Andhra Pradesh, Haryana, Maharashtra, Tamil Nadu, and Uttarakhand around 4537 CSCs are reported to be non operational

70%-100% (13)

50% - 70% (4)

Jammu Kashmir

Himachal Pradesh

Punjab

Haryana

Uttar Pradesh

Uttaranchal

Bihar

Gujarat

Maharashtra

Karnataka

KeralaTamilNadu

AndhraPradesh

Orissa

Chattisgarh

West Bengal

J&K

HP

Punjab

Haryana

Rajasthan

Gujarat

Karnataka

Kerala

CHH

Sikkim

Arunachal Pradesh

Puducherry

TN

WBBiHJHD

Uttarakhand

UP

MP

Maharashtra

AP

Orissa

ASM NGL

MNPMGH

TRIPURA

10% - 50% (2)

SCA Selected (1)

≤ 10% (1)

ChandigarhChandigarh

GoaGoa

MZR

• CSC rolled out - 95,710

Daman and Diu

Dadra & Nagar Haveli

Lakshadweep

Andaman & Nicobar Islands

Under Discussion (2)

DelhiDelhi

100% (12)

CSC Rollout Progress (2007 – 2011)

CSC Names at States

Haryana

Jharkhand

WB (Tathya Mitra)

Maharashtra

Bihar

Gujarat

Assam

MP Meghalaya (Rainbow)

Uttarakhand Orissa (Jan Seba Kendra)

Akshaya Centers (Kerala)

Rajasthan Nagaland

TN Uttar Pradesh

Karnataka

Jammu & Kashmir

HP

Delhi Chhattisgarh Chandigarh AP

Services Enabled

Financial Inclusion e-Payment

Telemedicine

Women Literacy e-Learning

Bill Payments

G2C Services

• Land Records (RoR)• Certificated : Birth / Death /

Character / Caste…etc• Bill Payments: Electricity /

Water / BSNL Landline…etc• Women Digital Literacy• Entrance Examination

application forms• Vehicle “Chhalaan

Payments”• Social Welfare / Grievance

Tracking

B2C Services

• Telecom Services: DTH Bills / Mobile Bills…etc

• Hotel / Transportation Reservations

• Insurance Premiums – LIC / National / Oriental…etc

• Microsoft Tutorials• SMS based services• Advertisements• Education Extension• Agricultural Extension

Over 14.6 million+ customersRs. 1.2 Billion+ revenue* (Based on data received from 28,113 CSCs)

Over 14.6 million+ customersRs. 1.2 Billion+ revenue* (Based on data received from 28,113 CSCs)

EducationTelemedicine/HealthG2CB2CFinancial Inclusion

Services Offered By CSCsMost Preferred /

Revenue Generating Services (Maximum Citizens

Covered)

Most Preferred / Revenue Generating

Services (Maximum Citizens Covered)

Issuance of Certificates: 10 Million services delivered

Issuance of Certificates: 10 Million services delivered

Rs. 97 Million+ Revenue GeneratedRs. 97 Million+ Revenue Generated

Per CSC: Citizens Served (average) = 520Average amount spend by citizen per transaction = Rs. 88.39/- (G2C + B2C)

Per CSC: Citizens Served (average) = 520Average amount spend by citizen per transaction = Rs. 88.39/- (G2C + B2C)

Services being offered through CSCs

• e-District

• MNREGA - Jharkhand

• Telemedicine

• Telehomeopathy2 CSCs delivering services – West TripuraTotal footfall of 95 Patients within 3 monthsRs. 10 per Patient charged

Linking of MNREGA payments to beneficiaries through CSCs as a part of FIOnline MIS entries at CSCs

Leveraging CSCs for providing healthcare to rural IndiaProposed pilot at 10 CSCs in Rae BareliVarious services provided through e-District are:

Certificates (Online filling and processing: Income, Caste, Domicile, Birth, etc)Licenses (Driving Licenses ,Arms Licenses, etc)Social Welfare (Old-age pensions, widow pensions, family pensions, etc)Complaints (Customer Grievances: unfair prices, absentee teachers, etc)RTI (Online application filling and processing)Linkage with other G2C Services (RoR, Registration, Driving License, etc)Information dissemination (Government Schemes)Assessment of Taxes (Income, property, etc)Utility Bill Payment (Electricity, Water, etc)

Total of 100,000 applications filled online through 2 Akshaya CSCs (Kerala) alone, under the e-District project

• Bihar: 4,522 Muster Rolls Prepared 354 Vouchers Disbursed Total Amount Transacted: Rs. 23.2 Million (+)

• Jharkhand: Rs. 1.4 Lakh earned through A/C opening by 20 CSCs 7,000 A/Cs opened @ Rs. 20 per new A/C opened Total of Rs. 20 Lakh disbursed (in 2 months) through 20 CSCs Great earning opportunity (VLE share @ 0.5% of amount transacted) Rs. 3 Lakh transacted by 1 CSC alone (Earning Rs. 1,500)

• e-Literacy - Sikkim Initiated at 10 CSCs, covering 40 schools 858 students enrolled, 2000+ sessions held Conceptualized to provide additional revenue support for academically

weak students

FI – Banks and the SCAs

JharkhandJharkhandBiharAssam Madhya Pradesh

JharkhandUP

Chhattisgarh

Jammu & Kashmir

Service Tie-ups at National Level

• e-Learning: IGNOUDOEACCMicrosoft INTELYahoo

• IGNOU (www.ignou.ac.in) Certificate courses:

Spoken English and Personality Development Primary Education (CPE) Entrepreneurship and Skill Development Tele-centre/ Village Knowledge Centre Management Communication Skills for BPO, ITeS and Related Sectors

MoU to be signed on 16th July 2011 with IGNOU to use CSCs as IGNOU extension centers

Revenue sharing mechanism: 80% VLE commission 10% SCA share 10% SPV share

• Microsoft– Digital Saksharta Course (http://dsaksharta.in/.)

• DOEACC– Course on Computer Concepts (CCC)– Empowering Women in Rural India through

Digital Literacy– Training to 25,000 Women in 10 states on

Computer Concepts

• Yahoo– Digital Literacy & Awareness

(www.learnwithyahoo.com/yahoo)

• IGNOU (www.ignou.ac.in)– Diploma courses:

• Computer Application

• Computer Accounting

• Office Management

• Intel: Easy Steps Basic Course– Educational initiative of Intel for assisting local

organizations to enable ‘Digital Literacy’

Service Tie-ups at National Level…Contd

• Financial Inclusion: State Bank of India

• Insurance: LICEasy Insurance

• State Bank of India– CSC SPV to tie up with State Bank of India as National Level BC

(Banking Correspondent)– Kiosk Banking Model to be adopted– Interested SCAs to tie up with CSC SPV– CSCs/VLEs to become Kiosk Operator of SBI

• Life Insurance Corporation (LIC)– CSC SPV to tie up with LIC as National Level Agency– Interested SCAs to tie up with CSC SPV– CSCs/VLEs to offer insurance products through LIC

Governor, Reserve Bank of India launched Banking operations in CSC located in Kuru Block of Lohardaga ,

Jharkhand

• Easy Insurance– Tie-up with SPV to offer a variety of Insurance products through CSCs– Web-based service delivery available for insurance products from various

insurance service providerswww.easyinsurance.com

Service Tie-ups at National Level…Contd2• Other Services:

Pan Card Service AgentsUTI Technologies Services Survey through CSC Network – Nielsen• PAN Card Services

– CSC SPV to tie up with UTI Technology Services to use CSCs as PAN Card Agents– VLE will be provided access to the UTIITSL link (www.utiitsl.co.in)– PAN form is to be filled in by applicant and submitted at authorized CSCs– Detail instruction and training will be provided by UTIITSL to VLE free of cost– VLE to earn transaction based commission– MoU to be signed with SPV on 16th July 2011

• Total commission: Rs. 9 / Application• VLE’s Share: Rs. 7• SCA’s share: Re. 1 • SPV’s share: Re. 1

• Nielsen’s Survey Work– CSC SPV to tie up with Nielsen for data collection and data entry points

for survey work– 1240 CSCs selected to carry out pilot survey to derive national level

mechanism– Pilot to start in August 2011

CSC Highlights

“Deep penetration in untapped Rural Villages - Improved Quality of Life”

“Opportunities to Women to explore their Entrepreneurial Skills”

“Anytime, Anywhere Service Availability”

CSC Highlights

“India’s highest Cyber-Café is a CSC : Sherathang CSC, Sikkim (13,700 ft above sea level) ”

“Member(s) Parliament at Sherathang CSC, Sikkim”

“Inauguration of CSCs by Chief Minister, Shri Omar Abdullah in J&K ”

• Service Delivery is sporadic• Successful models to be replicated across all CSCs for service

enablement• Departments creating parallel initiatives - convergence

through CSCs required• Alternative arrangements for power and connectivity for CSCs• Lack of G2C / B2C services• Participation of line departments• Lack of sensitization and awareness activities

Challenges

Mainstream Players / Institutions – expected to use CSC network available up to remotest part of the Country

Thank You

www.csc-india.org

http://www.facebook.com/cscscheme

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