The US Senate Productivity and Quality Award …2004/09/08 · The US Senate Productivity and Quality Award (SPQA) for Virginia and Organizational Performance Excellence September

The US Senate Productivity and Quality Award (SPQA) for Virginia and

Organizational Performance Excellence

September 8th, 2004Vienna, VA

Mr. D. Mark Smith

SPQAUnited States SenateProductivity and Quality Award

for Virginia

SPQA Criteria for Performance Excellence

• Program has been in existence for 21 years• Based on the Baldrige Criteria for Performance

Excellence– Developed by the Department of Commerce in the late

80’s to help U.S. businesses stay competitive in the world market

– Developed from the best practices of high performing organizations

• Centers around a set of Core Values


for Virginia

Core Values & Concepts• Visionary Leadership

• Customer Driven

• Organizational and Personal Learning

• Valuing Employees and Partners

• Agility

• Focus on the Future

• Managing for Innovation

• Management by Fact

• Public Responsibility and Citizenship

• Focus on Results and Creating Value

• Systems perspective

Category Relationship Model

Organizational ProfileEnvironment, Relationships and Challenges

Category 1Leadership

(200 pts)

Category 4Measurement, Analysis and Knowledge Management

(100 pts)

Category 3Customers

(100 pts)

Category 2Strategy(100 pts)

Category 6Processes

(100 pts)

Category 5People(100 pts)

Category 7Results(300 pts)


for Virginia

Organizational Profile

The organizational profile is a snapshot of the organization; what it does, it’s key influences on how it operates, the environment in which it operates and the key challenges it faces.

It is the foundation to which the criteria is applied.


for Virginia

1.0 Leadership

• 1.1 Organizational Leadership

• 1.2 Social Responsibility


for Virginia

2.0 Strategic Planning

• 2.1 Strategy Development

• 2.2 Strategy Deployment


for Virginia

3.0 Customer Focus

• 3.1 Customer & Market Knowledge

• 3.2 Customer Satisfaction & Relationships


for Virginia

4.0 Measurement, Analysis and Knowledge Management

• 4.1 Measurement of Organizational Performance

• 4.2 Information and Knowledge Management


for Virginia

5.0 Human Resource Focus

• 5.1 Work Systems

• 5.2 Employee Learning and Motivation

• 5.3 Employee Well-Being & Satisfaction


for Virginia

6.0 Process Management

• 6.1 Value Creation Processes

• 6.2 Support Processes


for Virginia

7.0 Organizational Results

• 7.1 Customer-focused Results• 7.2 Product and Service Results• 7.3 Financial and Market Results• 7.4 Human Resource Results• 7.5 Organizational Effectiveness Results• 7.6 Governance and Social Responsibility

Results

Category Relationship Model

Organizational ProfileEnvironment, Relationships and Challenges

Category 1Leadership

(200 pts)

Category 4Measurement, Analysis and Knowledge Management

(100 pts)

Category 3Customers

(100 pts)

Category 2Strategy(100 pts)

Category 6Processes

(100 pts)

Category 5People(100 pts)

Category 7Results(300 pts)


for Virginia

Mission of the SPQA Program

To cultivate continuous performance improvement of Virginia’s organizations through a process of knowledge sharing, feedback & evaluation, and recognition,

resulting in economic growth for the Commonwealth.


for Virginia

SPQA Award Program• Applicants are evaluated against the criteria• 4 levels of recognition

– Award for Continuing Excellence (ACE)– Medallion of Performance Excellence– Progress in Performance Excellence– Commitment to Performance Excellence

• Recognition based on maturity of organization


for Virginia

How do I apply?• Go to spqa-va.org for the most up to date info• Learn the SPQA Criteria• Attend 1 day “How to write an application” workshop• Perform an organizational self-assessment• Write your application• Submit for Evaluation• Prepare action plan from Feedback report


for Virginia

SPQA 2004

• 16 Applicants– 4 top award winners (ACE & Medallion)– 9 total award winners

• 75 Examiners• 20% from Section 0511!!!!


for Virginia

SPQA 2005

• 20 Organizations intending to apply• Looking for 140 Examiners• We need your help!!!


for Virginia

What does it take to be an SPQA Examiner?• A desire to help organizations achieve the next level of

performance• Attend 2 2-day workshops

– Criteria Training– Examiner Training

• Commit to approx 80 hours of work over a 4 month period

Criteria Training

Examiner Training

Independent Review

ConsensusReview

Site VisitTraining

Site Visit

FinalReportSPQA Examiner Process

Overview

2004

Nov/Dec

February

Feb/Mar

April

Apr/May

May


for Virginia

More Information and Points of Contact

• Executive Director– Mr. Bob Bowles,

• [email protected]

• Board Chair– Dr. Eileen Van Aken,


• Examiner and Training Information,– Mr. D. Mark Smith


• www.spqa-va.org

The US Senate Productivity and Quality Award …2004/09/08 · The US Senate Productivity and Quality Award (SPQA) for Virginia and Organizational Performance Excellence September

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