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3-YEAR AND 5-YEAR PROMOTIONAL OFFERS FOR HOSPITALITY & INSTITUTIONS■ All offers require 100% HD-capable equipment.See pages 5-11
UNIVERSITY EXCLUSIVE ENTERTAINMENT PACKAGE RATE FOR $4.05/mo. PER UNITSee page 11
CACHING SERVER OFFER FOR DIRECTV CINEMA® WITH ON DEMANDSee page 6
ADD SHOWTIME® AS 2ND PREMIUM FOR ONLY $0.99/mo. PER UNITSee page 9
1ST YEAR HD ACCESS AND/OR DRE SOFTWARE FEE SUBSIDY INSTITUTIONS OFFERSee page 10
OFFER HIGHLIGHTS
PRODUCED BY DIRECTV MARKETING DEPARTMENT. NOT FOR PUBLICATION OR CUSTOMER DISTRIBUTION. Programming, pricing, terms and conditions subject to change at any time. For assistance with understanding packages, offers or benefits of DIRECTV, see page 19 for contact numbers.
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HOTELS, MOTELS
WHY THEY NEED DIRECTV■ Give hotel guests an unparalleled entertainment experience with
DIRECTV’s industry-leading HD programming, sports and channel variety. Plus, our Interactive Program Guide—INCLUDED with DIRECTV HD—makes it easy for guests to find their favorite shows. Create an in-home experience in every room, only with DIRECTV.
HOSPITALITY
HBO,® CINEMAX® and related channels and service marks are the property of Home Box Office, Inc. All Rights Reserved.
SENIOR LIVING COMMUNITIES, HOSPITALS AND UNIVERSITIES
WHY THEY NEED DIRECTV■ Whether someone is in the hospital, under care or attending
college, nothing makes people feel at home like DIRECTV. As the ultimate entertainment experience with unmatched HD, sports and variety of programming, DIRECTV makes it easy to keep everyone entertained.
INSTITUTIONS
RECREATIONAL AND CORRECTIONAL FACILITIES
WHY THEY NEED DIRECTV■ DIRECTV has entertainment solutions to fit any institution. As
the unparalleled entertainment experience with the best in HD, sports and variety of programming, DIRECTV makes it easy to give everyone the best TV for the best value.
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Hospitality – Promotional Offers
Offers end 5/20/17. New approved H&I customers only. 3- or 5-year programming agreement required. Credit card required (except MA & PA). To access DIRECTV HD programming, HD Access fee ($.75/room/mo.) and HD equipment req’d. Offer does not include televisions and is applicable to DIRECTV HD equipment only. HD FAMILY: 3- or 5-year programming agreement required. Properties must subscribe to the FAMILY Package ($2.49/room/mo.), with local channels ($.50/room/mo.) if available in your market. HD Access ($0.75/room/mo.) required. HD BUNDLE: 3- or 5-year programming agreement required. Properties must subscribe to SELECT Package ($5.50/room/mo.) or above, with local channels ($.50/room/mo.) if available in your market. HD Access ($0.75/room/mo.) required. HD PREMIUM BUNDLE: 3- or 5-year programming agreement required. Properties must subscribe to SELECT Package ($5.50/room/mo.) or above, with local channels ($.50/room/mo.) if available in your market. HD Access ($0.75/room/mo.) and a qualifying premium channel service required. DRE PREMIUM HD BUNDLE: Pricing includes in-room receiver, remote and management control server. Offer does not include televisions and is applicable to the DIRECTV HD equipment only. 5-year programming agreement required. Properties must subscribe to SELECT Package ($5.50/room/mo.) or above, with local channels ($.50/room/mo.) if available in your market. HD Access ($0.75/room/mo.) and a qualifying premium channel service. A (DRE) System software receiver fee ($0.40/room/mo.) applies. FOR ALL HD OFFERS, IN THE EVENT YOU FAIL TO MAINTAIN YOUR PROGRAMMING AGREEMENT, YOU AGREE TO PAY AN EARLY CANCELLATION FEE EQUAL TO THE FULL SUBSIDY AMOUNT PROVIDED TO YOU. Payment is due within thirty (30) days of receipt of a notice of failure to complete the commitment period. INSTALLATION: Custom installation charges apply and installation fee is based on hotel size. HD may not be included. Applicable use tax adjustment may apply on retail value of installation. Availability of DIRECTV service may vary by location. In certain markets, programming/pricing may vary. Make and model of system at DIRECTV’s sole discretion. Offers void where prohibited or restricted. Hardware and programming available separately. May not be combined with any other hotel hardware offer. Receipt of DIRECTV programming subject to the DIRECTV Terms of Service for Hospitality Establishments and the DIRECTV Terms of Service for Institutions; copy provided with new customer information packet. Taxes not included. DIRECTV programming, hardware, pricing, terms and conditions subject to change at any time.
5-Year Agreement Offer Details
3-Year Agreement Offer Details
All 3 offers are available to new activations as well as existing properties that renew on a new 3-year agreement.None of the foregoing offers will be implemented through the receiver buy-down program. Dealers will pay regular prices to distributors for equipment and will then be reimbursed through the Hardware Subsidy program.
$33 PER ROOM SUBSIDY■ Programming requirements:
SELECT Package or above + Locals + HD Access + Qualifying Premium Service^
■ Hardware requirements†:✓ 100% HD in all units✓ 100% HD COM1000/2000
and Receiverless HD systems
$15 PER ROOM SUBSIDY■ Programming requirements:
SELECT Package or above + Locals + HD Access
■ Hardware requirements†:✓ 100% HD in all units✓ 100% HD COM1000/2000
■ Hardware requirements†:✓ 100% HD in all units✓ 100% HD COM1000/2000
and Receiverless HD systems
$75 PER ROOM SUBSIDY■ Programming requirements:
SELECT™ Package or above + Locals + HD Access + Qualifying Premium Service^ + DRE Software Fee
■ Both DRE H25s and DRE HR24s qualify for the offer
HD offers
$75 PER ROOM SUBSIDY■ Programming requirements:
SELECT Package or above + Locals + HD Access + Qualifying Premium Service^
■ Hardware requirements†:✓ 100% HD in all units✓ 100% HD COM1000/2000
and Receiverless HD systems
^Qualifying Premium Services: HBO/CINEMAX, SHOWTIME, STARZ SUPER PACK or STARZ ENCORE.†Does not apply to HD L-Band or mixed SD/HD systems.
HDPREMIUMBUNDLE
HDBUNDLE
HDFAMILY™
DRE HDPREMIUMBUNDLE
H25 Analog offers
All 6 offers are available to new activations as well as existing properties that renew on a new 5-year agreement.None of the foregoing offers will be implemented through the receiver buy-down program except H25 Analog FAMILY. Dealers will pay regular prices to distributors for equipment and will then be reimbursed through the Hardware Subsidy program.
■ $1.50 bill credit per room/month (first 12 months)
■ Programming requirements: SELECT Package or above + Locals
■ Offer requires 100% HD-capable equipment
■ Eligible for the H25 buy-down■ Credit: N/A■ Programming requirements:
FAMILY Package + Locals■ Offer requires 100% HD-capable
equipment
H25 AnalogBUNDLE
H25 AnalogFAMILY
OFFER RULES: ■ Cannot be combined with any other DIRECTV offers■ 20-room minimum required
■ Subject to Early Cancellation Fees (ECF)■ All subsidies are per room unless otherwise noted
■ New DRE Plus Hospitality Property activated within eligible dates. (11/15/16–5/15/17)■ Property must subscribe to DRE Premium HD Bundle with a 5-Year Commitment Period on the Additional Services Addendum.■ Required Billing Codes: SELECT/ENT/XTRA, Locals, HD, DRE, Guest Welcome Screen Pro, VOD.■ Guest Welcome Screen Pro to be included for first 12 months – only Guest Welcome Screen Basic will be guaranteed
free past the first 12 months.■ 12-month CINEMA title banner ad test; however, DIRECTV/AT&T has the right to market 100% on WSP for up to full 5-year term,
if trial is successful.
Programming and Commitment Period Requirements
■ Property must be activated within 60 days from the equipment being shipped, which will be managed by the “Build Out” stage being selected in SFDC.
■ A Dealer chargeback of $6,000 will occur (processed by DIRECTV) if the system is not activated within 60 days from equipment shipping.
■ Distributor must drop-ship all equipment to the property once moved to “Build Out” in SFDC (this triggers the 60-day clock).
Equipment Activation Requirements
Pipeline Management of 200 free servers:ASM and dealer will receive an email follow-up 45 days after equipment shipped (if not activated) warning of 60-day deadline and chargeback. Final notice will go out to notify of chargeback after 60-day deadline.
Download the following items for more information from the Dealer Center:
■ Fact Sheet■ Process Overview■ Offer Agreement
DIRECTV Residential Experience Plus is now better than ever with DIRECTV CINEMA® and On Demand!Our latest DRE Plus technology will enhance any hotel with our best offer ever! New qualifying hotels can get free equipment worth over $6,000 when they upgrade to DRE Plus and activate DIRECTV CINEMA.® Offer is only available to the first 200 hotels that activate service by 5/15/17. DIRECTV CINEMA® gives guests instant access to the same hot new movie releases they enjoy at home. Plus, guests will get access to the entire HBO® and SHOWTIME® library of On Demand movies and original series at no additional cost and without the need to subscribe or log in.* DIRECTV CINEMA® with On Demand offers guests the highest quality viewing experience without straining the hotels’ bandwidth!
DIRECTV CINEMA® with On Demand offer includes:■ Caching Server■ USB sticks■ Distributor licensing (up to 250 receivers) and
distributor setup required for the DIRECTV CINEMA® product installation
Dealer install fees are not covered by this offer. Property must be VPN-connected, available via Monitoring Dashboard, and PMS-connected.
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Institutions and Universities – Promotional Offers
Offers end 5/20/17. New approved H&I customers only. 3- or 5-year programming agreement required. Credit card required (except MA & PA). To access DIRECTV HD programming, HD Access fee ($.75/room/mo.) and HD equipment req’d. Offer does not include televisions and is applicable to the DIRECTV HD equipment only. All rates are per subscriber unit per month with a minimum of $25 per property per month required. HD FAMILY: 3- or 5-year programming agreement required. Properties must subscribe to FAMILY Package ($2.49/room/mo.) with local channels ($.50/room/mo.) if available in your market. HD Access ($0.75/room/mo.) required. HD BUNDLE: 3- or 5-year programming agreement required. Properties must subscribe to SELECT Package ($5.50/room/mo.) or above, with local channels ($.50/room/mo.) if available in your market. HD Access ($0.75/room/mo.) required. HD PREMIUM BUNDLE: 3- or 5-year programming agreement required. Properties must subscribe to SELECT Package ($5.50/room/mo.) or above, with local channels ($.50/room/mo.) if available in your market. HD Access ($0.75/room/mo.) and a qualifying premium channel service required. DRE HD BUNDLE: Pricing includes in-room receiver, remote and management control server. Offer does not include televisions and is applicable to the DIRECTV HD equipment only. 5-year programming agreement required. Properties must subscribe to SELECT Package ($5.50/room/mo.) or above, with local channels ($.50/room/mo.) if available in your market. HD Access ($0.75/room/mo.) required. A DIRECTV System software receiver fee of $.40/unit/mo. required. INSTALLATION: Custom installation charges apply and installation fee is based on hotel size. HD may not be included. Applicable use tax adjustment may apply on retail value of installation. Availability of DIRECTV service may vary by location. In certain markets, programming/pricing may vary. Make and model of system at DIRECTV’s sole discretion. Offers void where prohibited or restricted. Hardware and programming available separately. May not be combined with any other hotel hardware offer. Availability of DIRECTV service may vary by location. Receipt of DIRECTV programming subject to terms of the DIRECTV Terms of Service for Hospitality Establishments and the DIRECTV Terms of Service for Institutions; copy provided with new customer information packet. Taxes not included. DIRECTV programming, hardware, pricing, terms and conditions subject to change at any time.
5-Year Agreement Offer Details
3-Year Agreement Offer Details
$33 PER ROOM SUBSIDY■ Programming requirements:
SELECT Package or above + Locals + HD Access + Qualifying Premium Service^
■ Hardware requirements†:✓ 100% HD in all units✓ 100% HD COM1000/2000
and Receiverless HD systems
HDPREMIUMBUNDLE
$15 PER ROOM SUBSIDY■ Programming requirements:
SELECT Package or above + Locals + HD Access
■ Hardware requirements†:✓ 100% HD in all units✓ 100% HD COM1000/2000
■ Hardware requirements†:✓ 100% HD in all units✓ 100% HD COM1000/2000
and Receiverless HD systems
HDFAMILY™
HD offers
^Qualifying Premium Services: HBO/CINEMAX, SHOWTIME, STARZ SUPER PACK or STARZ ENCORE. †Does not apply to HD L-Band or mixed SD/HD systems.
All 3 offers are available to new activations as well as existing properties that renew on a new 3-year agreement.None of the foregoing offers will be implemented through the receiver buy-down program. Dealers will pay regular prices to distributors for equipment and will then be reimbursed through the Hardware Subsidy program.
H25 AnalogBUNDLE
H25 AnalogFAMILY™
H25 Analog offers
All 6 offers are available to new activations as well as existing properties that renew on a new 5-year agreement.None of the foregoing offers will be implemented through the receiver buy-down program except H25 Analog FAMILY. Dealers will pay regular prices to distributors for equipment and will then be reimbursed through the Hardware Subsidy program.
■ $1.50 bill credit per room/month (first 12 months)
■ Programming requirements: SELECT Package or above + Locals
■ Offer requires 100% HD-capable equipment
■ Eligible for the H25 buy-down■ Credit: N/A■ Programming requirements:
FAMILY Package + Locals■ Offer requires 100% HD-capable
equipment
HDPREMIUMBUNDLE
$42 PER ROOM SUBSIDY■ Programming requirements:
SELECT Package or above + Locals + HD Access
■ Hardware requirements†:✓ 100% HD in all units✓ 100% HD COM1000/2000
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Special Offers for Hospitality & Institutions
Offer extended to 12/31/17!Enhance your customers’ experience even further. Now new and existing H&I customers can add the SHOWTIME® Package as a 2nd premium for only $0.99 per unit per month for up to 5 years! That’s a savings of over 60%!^
Add SHOWTIME® as 2nd Premium for only $0.99/mo. per unit
Offer details:■ Offer available to qualifying new and existing Hospitality and
Institution customers (with a 3-year or 5-year contract) ■ SHOWTIME must be added as the 2nd Premium (in addition to
HBO®/CINEMAX,® STARZ® or STARZ ENCORE®) on new or existing accounts
■ Existing customer must be subscribed to a Premium channel offer (other than SHOWTIME) for 24 months
■ New and existing customers must subscribe to SHOWTIME for the entire contract term
■ Customer must not have received SHOWTIME programming from DIRECTV or any other distributor during the two years prior to activation
■ If the non-SHOWTIME Premium channel is disconnected at any time, the SHOWTIME 2nd Premium offer discount will be removed
■ Discount limited to contract term (up to five years), runs concurrent with existing terms and is non-renewable
■ After agreement ends, discount will no longer be applied and price will roll to then-prevailing rate
■ No base package requirement ■ Valid on any H&I system type ■ Offer may not be combined with any other SHOWTIME offer
(e.g., SHOWTIME “Direct to Property,” SHOWTIME “Dealer Sales Rep Incentive” or other SHOWTIME marketing support)
■ Qualifying customers are not eligible to receive subsidized printed monthly program guides from SHOWTIME
^Savings based on base rate of $2.50 for the SHOWTIME Premium channel package. SHOWTIME BEYOND®, SHOWTIME NEXT®, and SHOWTIME WOMEN® available in HD only.
NEW! Analog Swap Program at no extra cost to properties!■ A program whereby an eligible Hospitality and Institution establishment has the opportunity to swap all its SD Analog headend equipment
to HD Analog headend equipment at no cost, while still being able to view SD programming. Properties that take the Analog Swap Program must agree to a new 5-year commitment period and subscribe to FAMILYTM Package or above with Locals.
■ A non-prorated Early Cancellation Fee (ECF) of $2,500 will apply if the account disconnects at any time before the 5-year contract expires.■ The Analog Swap Program cannot be combined with any other DIRECTV subsidy or discount program.
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Special Offers for Hospitality & Institutions (cont'd)
°FIRST-YEAR HD ACCESS AND DRE SOFTWARE FEE SUBSIDY: Institutions only. Offer available for HD Receiver system, DIRECTV Residential Experience (DRE), DRE Plus and COM1000/2000 customers who subscribe to SELECT Package ($5.50/room/mo.) or above, with local channels ($0.50/room/mo.), if available in your market. HD Access fee of $0.75/mo./unit required. The HD Access fee and, if applicable, the DRE Software fee upfront subsidy offer is available with a 5-year programming agreement for new or existing Institutional subscribers. The upfront subsidy amount of $9/unit covers HD Access fee for 12 mos. for the HD BUNDLE/HD PREMIUM Bundle Package. The upfront subsidy amount of $13.80/unit covers the HD Access fee and DRE Software fee for 12 mos. for the DRE HD Bundle. 20-room minimum; HD Access is required in all units. For renewal customers, must be converting from SD to HD—current HD properties are not eligible. FOR ALL HD OFFERS, IN THE EVENT YOU FAIL TO MAINTAIN YOUR PROGRAMMING AGREEMENT, YOU WILL PAY THE APPROPRIATE PROGRAMMING FEES FOR THE ENTIRE COMMITMENT PERIOD AND YOU AGREE TO PAY AN EARLY CANCELLATION FEE EQUAL TO THE FULL SUBSIDY AMOUNT PROVIDED TO YOU. Payment is due within thirty (30) days of receipt of a notice of failure to complete the commitment period.
■ Offer available for 3-year and 5-year contracts
■ New or existing DIRECTV customers are eligible with a new agreement
■ Customer must subscribe to a base package (SELECT,™ ENTERTAINMENT or XTRA) and either HBO® or HBO®/CINEMAX® for 3 years or 5 years
■ Customer must not have received HBO® programming from DIRECTV or any other distributor during the six months prior to activation
■ Credit will be added immediately in first month of customer’s bill**
Offer extended to 12/31/17.New and existing H&I customers* can get three months of HBO® and CINEMAX® at no additional cost when they sign up for new DIRECTV and HBO® or HBO®/CINEMAX® programming service with a minimum 3-year contract
New and existing H&I customers receive HBO® and CINEMAX® at no additional cost for 3 months
**THREE-MONTH HBO OR HBO/CINEMAX OFFER: Upon DIRECTV System activation, DIRECTV will credit the new customer's account for three consecutive months for the HBO or HBO/CINEMAX programming offer ($2.75/mo. per room). In the fourth month, HBO or HBO/CINEMAX offer will automatically continue at the then-prevailing rate. Offer excludes University accounts.
*Universities excluded from HBO/CINEMAX offer.
Institutions exclusive offer!* First-year HD Access and/or DRE software fee subsidy. Provide a greater value for your new and existing customers when they subscribe to a new HD 5-year offer agreement.
Offer period extended to 12/31/17.
First-year HD Access and/or DRE software fee subsidy
$42 PER ROOM SUBSIDYAdditional $9 per room upfront subsidy■ Programming requirements:
SELECT Package or above + Locals + HD Access
■ Hardware requirements†:✓ 100% HD in all units✓ 100% HD COM1000/2000 and
Receiverless HD systems
$75 PER ROOM SUBSIDYAdditional $9 per room upfront subsidy■ Programming requirements: SELECT
Package or above + Locals + HD Access + Qualifying Premium Service^
■ Hardware requirements†:✓ 100% HD in all units✓ 100% HD COM1000/2000 and
Receiverless HD systems
$75 PER ROOM SUBSIDYAdditional $13.80 per room upfront subsidy■ Programming requirements: SELECT
Package or above + Locals + HD Access + DRE software fee
■ Both DRE H25s and DRE HR24s qualify for the offer
HDPREMIUMBUNDLE
HDBUNDLE
DRE HDBUNDLE
■ Qualifying Institution establishments may receive an upfront subsidy to offset the following HD fees: HD Access fee or, if DRE, HD Access fee + DRE software fee
■ Universities and hospitality establishments are not eligible■ In addition to certain National Offer HD Subsidy Programs
with 5-year commitment periods■ Renewals must be converting from SD to HD
(i.e., current HD properties are not eligible)
■ Additional $9 per room upfront subsidy w/ HD BUNDLE or HD PREMIUM BUNDLE
■ Additional $13.80 per room upfront subsidy w/ DRE HD Bundle■ 20-room minimum required■ Subject to Early Cancellation Fees (ECF)
*Universities excluded from HD Access/DRE fee subsidy offers. To access DIRECTV HD programming, HD Access fee and HD equipment required. ^Qualifying Premium Services: HBO/CINEMAX, SHOWTIME, STARZ SUPER PACK or STARZ ENCORE.† Does not apply to HD L-Band or mixed SD/HD systems.
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Special Offers for Universities
DISCOUNTNew or renewed university agreements of 3 or 5 years can get the ENTERTAINMENT Package at a discounted rate of $4.05/mo. per unit.
DIRECTV live streaming with Philo for on-campus studentsPhilo gives bulk university customers the ability to stream DIRECTV on any device anywhere on campus. Philo provides a multichannel, multiscreen experience to on-campus students in bulk university environments.
Authorized on-campus residential students can watch all the DIRECTV content they love on multiple devices:
■ Laptops ■ Tablets ■ Smartphones ■ TVs
They can use live TV to stay up to date with their favorite programs and sports events, or fit viewing into their schedules with recordings on their personal network DVRs.
Plus, as a way of delivering even more top content, if a university has or purchases HBO® as part of its channel lineup, Philo will be able to offer HBO GO® service on top of the existing bulked HBO® subscription!
For more information about Philo, contact Garren Hillow at [email protected] or call 603.767.9155. You can also finance Philo systems through Ascentium Capital.
Functionality varies by compatible device and location. Channels available for live streaming correspond to package selection and may vary by location and device. Not available on all channels. Additional charges may apply. Out-of-home viewing requires High-Speed Internet connection. All functions and programming subject to change at any time. Data charges may apply.
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*Institutions HD Subsidy offer not available to University establishments or Lodging establishments.L̂-Band is not eligible.
DRE PLUS PUBLIC SPACE OFFER: For the DRE Plus Public Viewing space offer, the property must subscribe to a qualifying commercial base programming package (COMMERCIAL CHOICE, COMMERCIAL XTRA PACK, COMMERCIAL CHOICE PLUS, BUSINESS XTRA PACK or BUSINESS ENTERTAINMENT PACK) with a 24-month programming agreement. Programming charges are based on Fire Code Occupancy (FCO) 1-200 for the DRE Plus Public Viewing offer which is subject to verification. IF BY THE END OF PROMOTIONAL PRICE PERIOD(S) CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE SERVICE, THEN ALL SERVICES WILL AUTOMATICALLY CONTINUE AT THE THEN-PREVAILING RATES. IN THE EVENT YOU FAIL TO MAINTAIN YOUR PROGRAMMING AGREEMENT, YOU AGREE THAT DIRECTV MAY CHARGE YOU A PRORATABLE EARLY CANCELLATION FEE OF UP TO $960.
Flex Subsidies make new headend installs even more affordable!
■ Available headend^ installed properties only
■ Eligible receiver models are COM24 FLEX and COM46 FLEX
■ New and existing properties with 5-year agreements are eligible
■ Subsidy can be stacked with 5-year promotional offers
COM2000COM2000 is the next generation HD headend video solution for any size property. It is ideal for properties with high room counts and for installations where the customer does not want a receiver for each TV.
■ Commercial-grade equipment developed on same platform as COM1000
■ Easy setup and installation■ More channels in less space■ Future-proof the hotel property■ Electronic Program Guide (EPG)
with property branding and program info banner
■ Smallest physical footprint, supporting 48 HD or SD channels in a single chassis (5.25”/3 RUs)
■ COM2000 is a scalable solution, able to support hundreds of channels
■ Integrated Pro:Idiom encryption for HD content protection
■ Supports IP and QAM signal distribution
■ Energy-efficient with less than 225 watts of power consumption
■ Troubleshoot off-site with remote management
■ Local and over-the-air content insertion
Institutions° 1st Year HD Access Fee Subsidy (See page 10 for details)
ELIGIBLE OFFERS:
HD/H25 AnalogBUNDLE
HDFAMILY™
HDPREMIUMBUNDLE
Equipment Details
††DIRECTV CINEMA: DIRECTV CINEMA movies starting at $5.99. Requires DIRECTV Residential Experience Plus system with Guest Welcome Screen. Dedicated Internet connection and Property Management System integration required. 3mbp Internet bandwidth requirements only for off-hour refresh of movies. Actual number of titles will vary. DIRECTV CINEMA content requires an enhanced DRE HD Receiver (H25 or later) with DVR capability. Programming, pricing, terms and conditions subject to change at any time. Taxes not included. Movies expire 24-72 hours after you have begun to watch them. DIRECTV CINEMA purchases are non-refundable. Access to available DIRECTV ON DEMAND: DIRECTV CINEMA required. Access to available DIRECTV On Demand programming based on subscription to applicable Premium networks.
DRE & DRE PlusDIRECTV Residential Experience systems are perfect for any property with home-run or loop-through wiring schemes. DRE can service properties with as few as 20 rooms or as many as 10,000.
DRE■ Access to over 100 HD channels■ HD Receivers■ HD Interactive Program Guide■ Full residential channel lineup■ New enhanced HD user interface■ No Master Control Server or
switches required■ Anti-microbial remote
DRE PlusEverything that DRE offers, plus: ■ NEW! DIRECTV CINEMA® with DIRECTV
On Demand. Instant access to the newest movie releases plus thousands of movies and original shows from HBO® and SHOWTIME®.††
■ Guest Welcome Screen PRO! Fully customizable TV screen with targeted guest messaging, dynamic content and advertising capabilities.
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Hospitality and Institutions Rate Card
Access to DIRECTV® HD programming requires a DIRECTV® HD Receiver, HD television equipment and an HD Access fee of $0.75 per room per month. HD Access fee is required in order to receive ANY HD channel within any package.PURCHASING GUIDELINES: All rates are per subscriber unit* per month with a minimum of $25 per property per month in programming services. **New properties with less than 20 units will be charged a small property fee of $25.99 per month. The small property fee will not be counted towards the $25 programming minimum. Charges must be based on 100% of the subscriber units at all times. The property does not have to display all feeds or channels in a package. Blackout restrictions and other conditions apply to sports programming. All programming and pricing subject to change.
*Subscriber units are defined as follows: Hotel/Motel: total number of available rooms; Hospital: total number of televisions in patients’ rooms on premises; Dormitory, Office Building, All Others: total number of cable drops connected to delivery system. **$25 per property per month minimum not required for activation of local channels.1 This channel requires HD equipment and Advanced Receiver-HD. Please call 1-800-531-5000 for more information. 2 This channel requires a DIRECTV Multi-Satellite System. Please call 1-800-531-5000 for more information.
BASE PACKAGES
FAMILY™ Base Package
■ Get over 50 channels with over 15 in HD to fit many of your programming needs. This package includes popular channels such as Disney, Food Network, HLN and The Weather Channel.
America's Auction NetworkAqui2
AUDIENCE® HDBabyFirst TV1
Bloomberg TV HDBoomerangBYUtvCANAL ONCE2
C-SPANC-SPAN2CTNDaystarDiscovery Family ChannelDisney Channel (East) HD Disney Channel (West)Disney XD HD
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Hospitality and Institutions Rate Card
1 This channel requires HD equipment and Advanced Receiver-HD. Please call 1-800-531-5000 for more information. 2 This channel requires a DIRECTV Multi-Satellite System. Please call 1-800-531-5000 for more information.
ENTERTAINMENT Base Package
■ Package features 95+ channels and includes popular sports programming such as ESPN, ESPNEWS, ESPN2 and ESPNU. Plus, over 50 channels in crystal-clear HD.
Hallmark Channel HDHallmark Movies & Mysteries HD (HD only)1 HGTV HDHillsong ChannelHISTORY HDHITN TV2
HLN HDHope Channel1
HSNIMPACT1
INSPInvestigation Discovery HDJBS1
Jewelry TelevisionJewish Life Television1
Lifetime HDLink TVLiquidation Channel
MAVTVMSNBC HDMTV HDMTV2 HDNASA TV1
National Geographic HDNick Jr. HDNickelodeon/Nick at Nite (East) HDNickelodeon/Nick at Nite (West)NRBOvation HDPursuit ChannelQVC HDQVC PlusReelzChannel HDRFD-TVSon Life Broadcasting NetworkSpike HDSyfy HDTBS HDTCM HDTCT NetworkTeenNick
TLC HDTNT HDTrinity Broadcasting Network (TBN)truTV HDTV Land HDUnivision East HDUplift1
USA Network HDVelocity HD (HD only)1 VH1 HDViceland HDWE tv HDWeatherNation HDThe Word NetworkWorld Harvest Television (WHT)
Now available: Big Ten Network a la carte included with ENTERTAINMENT Package
$6.99/mo. PER UNIT
XTRA Base Package
■ Premium package with 150+ channels and over 90 in HD. Includes comprehensive sports programming, such as CBS Sports Network, ESPN channels, FOX Sports, Golf Channel, MLB Network, NBA TV, NBC Sports Network, NFL Network, NHL Network and In-Market RSN(s), where available.
Comedy Central HDDestination America HDDiscovery HDFOX News Channel HDFreeform HDfyi, HDGSN HDHallmark Channel HDHallmark Movies & Mysteries HD (HD only)
HISTORY HDLifetime HDLMN HDMTV HDOxygen HDSyfy HDTBS HDTLC HD
TNT HDTravel Channel HDTV Land HDUSA Network HDViceland HDWE tv HD
Family Favorites PackageHD † ¢ A mix of entertainment for the whole family. $0.85/mo. PER UNITAMC HD
American HeroesAnimal Planet HDAXS TV HD (HD only)
Destination America HDDiscovery HDDiscovery Family ChannelDiscovery Life
Freeform HDInvestigation Discovery HDOWN (Oprah Winfrey Network) HDTLC HD
Velocity HD (HD only)
HD Business PackageHD † ¢ Enhance your HD experience with a special group of HD-only channels. $0.50/mo. PER UNIT
Crime & Investigation HDHallmark Movies & Mysteries HD HDNet Movies
MGM HDMTV Live HD
Shorts HDSmithsonian HD
Sony Movie Channel HDUniversal HD
Business Networks PackageHD † ¢ A group of essential business networks featuring up-to-the-minute news. $0.58/mo. PER UNITBloomberg TV HD
CNBC HDFOX Business Network HD FOX News Channel HD MSNBC HD
Great Entertainment PackageHD † ¢ A collection of great channels that appeal to all ages. $0.55/mo. PER UNITComedy Central HD
Lifetime HDMTV HDMTV2 HD
Nickelodeon/Nick at Nite (East) HDNickelodeon/Nick at Nite (West)
VH1 HD
Adventure PackageHD † ■ Embark on a round-the-world expedition without leaving your room. $0.58/mo. PER UNITCooking Channel HD
DIY Network HDNational Geographic HD Nat Geo WILD HD Outdoor Channel
SPORTS PackageHD †
■ A special group of popular sports channels, all in HD. $0.90/mo. PER UNIT
CBS Sports Network HD Golf Channel HD NBC Sports Network HD NFL Network HD
Music Extra PackageHD † ¢ Great entertainment channels featuring programming for music lovers of all ages. $0.40/mo. PER UNITCMT HD Fuse Great American Country (GAC) Spike HD
Education PackageHD †¢ A special group of popular educational channels. $0.10/mo.
PER UNITfyi, HD HISTORY HD Science HD Viceland HD
Facts & Fantasy PackageHD † ¢ A world of science fiction fused with reality. $0.30/mo. PER UNITE! HD Syfy HD truTV HD
$0.37/mo. PER UNITCNBC World
GSN HDION Television (East) HD
ION Television (West) LMN HDPOP
Travel Channel HDUP
The Weather Channel HD
ENTERTAINMENT Bridge Pack
Hospitality and Institutions Rate Card
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QUALIFYING PREMIUM SERVICES
STARZ ENCORE + 6 themes (7 channels) $1.95/mo. PER UNIT
STARZ ENCORE + 3 themes (4 channels) $1.35/mo. PER UNIT
STARZ ENCORE + 1 theme (2 channels) $0.95/mo. PER UNIT
STARZ ENCORE $0.75/mo. PER UNITSTARZ ENCORE theme channels: Action, Black, Classic, Family, Suspense and Westerns. Requires subscription to FAMILY, SELECT, ENTERTAINMENT or XTRA base package.
Logo $0.15Longhorn Network HD $0.99MLB Network HD $0.40NBA TV HD $0.35NBC Sports Network HD $0.40NFL Network HD $0.45NHL Network HD $0.25Nicktoons, Nick Jr. HD, TeenNick and Sprout $0.30Oxygen HD $0.15SEC Network HD $1.55Sportsman Channel $0.15SundanceTV HD $0.35TCM HD $0.55Tennis Channel HD $0.25TV Land HD, LMN HD and Hallmark Channel HD $0.33TVG $0.15WGN America HD $0.20
A&E HD, HISTORY HD, OWN (Oprah Winfrey Network) HD $0.35BBC America HD $0.20BET HD, GSN HD $0.15Bravo HD, IFC HD, WE tv HD $0.35BTN HD $0.25C-SPAN and C-SPAN2 $0.08CBS Sports Network HD $0.15Disney Channel (East) HD, Disney Channel (West), Disney XD HD $0.75ESPN Deportes HD $0.28FOX News Channel HD $0.50FOX Soccer Plus HD $0.20FOX Sports 1 HD $0.30FOX Sports 2 HD $0.20FX HD $0.30FX Movie Channel $1.00Golf Channel HD $0.27GolTV $0.20HGTV HD, Food Network HD, Travel Channel HD $0.15
ADD-ON PROGRAMMING COST PER MONTHPER UNIT ADD-ON PROGRAMMING COST PER MONTH
PER UNIT
SHOWTIME® / THE MOVIE CHANNEL™ / FLIX® Triple Play ■ Up to 12 channels with HD Access.
FLIXSHOWTIME EAST HDSHOWTIME WEST HDSHOWTIME 2 HD
SHOWTIME BEYOND HD (HD only)1
SHOWTIME EXTREME HDSHOWTIME NEXT HD (HD only)1 SHOWTIME SHOWCASE HD
SHOWTIME WOMEN HD (HD only)1
SundanceTV HDTHE MOVIE CHANNEL EAST HDTHE MOVIE CHANNEL WEST
THE MOVIE CHANNEL XTRA EAST HD (HD only)1
$2.50/mo. PER UNIT
HBO® PackageHD ■ Up to 10 channels with HD Access.
HBO East HDHBO West HDHBO2 East HD
HBO2 West HDHBO Comedy HD (HD only)1 HBO Family East HD
HBO Family WestHBO Latino (HD only)2
HBO Signature HD
HBO Zone HD (HD only)1 SundanceTV HD
$2.75/mo. PER UNIT
CINEMAX® and HBO® PackageHD ■ Up to 19 channels with HD Access.
5StarMAX HD (HD only)1
ActionMAX HD (HD only) 1
HBO East HDHBO West HDHBO2 East HD
CINEMÁX HD (HD only)1
CINEMAX East HDCINEMAX West HDHBO2 West HDHBO Comedy HD (HD only) 1
HBO Family East HDMoreMAX HD (HD only)1
MovieMAX HD (HD only)1 HBO Family WestHBO Latino HD2
HBO Signature HDThrillerMAX HD (HD only)1
HBO Zone HD (HD only)1
SundanceTV HD
$2.75/mo. PER UNIT
STARZ® SUPER PACKHD
STARZ ENCORE HDSTARZ ENCORE WestSTARZ ENCORE Action HDSTARZ ENCORE Black
STARZ ENCORE Classic STARZ ENCORE FamilySTARZ ENCORE SuspenseSTARZ ENCORE Westerns
STARZ EastSTARZ West HDSTARZ Cinema HD (HD only)1
STARZ Comedy HD (HD only)1
STARZ Edge HD1
STARZ In Black HD1
STARZ Kids & Family HD (HD only)1
SundanceTV HD
$1.75/mo. PER UNIT
Hospitality and Institutions Rate Card
1 This channel requires HD equipment and Advanced Receiver-HD. Please call 1-800-531-5000 for more information. 2 This channel requires a DIRECTV Multi-Satellite System. Please call 1-800-531-5000 for more information.
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$0.50/mo. PER UNITMÉXICO PLUS™ Azteca, Bandamax, Canal 22 Internacional, Cine Estelar, Cine Mexicano, Cine Nostalgia, De Película, De Película Clásico, Discovery En Español, Discovery Familia, Estrella TV, MegaTV, Multimedios, NBC Universo, TeleCentro, Telemundo East, Telemundo West, Televisión Dominicana, Tr3s, UniMás, ViendoMovies.
$0.50/mo. PER UNITAMÉRICAS PLUS™
Caracol TV, Cine Estelar, Cine Nostalgia, Cinelatino, De Película, De Película Clásico, Discovery En Español, Discovery Familia, Ecuador TV, Ecuavisa Internacional, ¡HOLA! TV, IVC Net, MegaTV, NBC Universo, Nuestra Tele, Perú Mágico, SUR Perú, TeleCentro, Telefe, Telemundo East, Telemundo West, Televisión Dominicana, TV Chile, TV Venezuela, TVE, UniMás, ViendoMovies, WAPA América.
$0.25/mo. PER UNITDIRECTV® DEPORTESbeIN SPORTS en español, ESPN Deportes, GolTV, TyC Sports, Univision Deportes Network.
Packages are available to new and existing customers. The customer must take a base package in order to be eligible for the new En Español add-ons.
$1.50/mo. PER UNITEN ESPAÑOLATRES SERIES, Azteca, Bandamax, beIN SPORTS en español, Canal 22 Internacional, Caracol TV, Centroamérica TV, Cine Estelar, Cine Mexicano, Cine Nostalgia, Cine Sony, Cinelatino, CNN En Español, De Pelicula, De Pelicula Clásico, Discovery En Español, Discovery Familia, Ecuador TV, Ecuavisa Internacional, ESPN Deportes, Estrella TV, FOROtv, FOXlife, GolTV, History En Español, ¡HOLA! TV, IVC Net, MegaTV, Multimedios, Nat Geo Mundo, NBC Universo, NTN24, Nuestra Tele, Pasiones, Perú Mágico, SUR Perú, TeleCentro, Telefe, Telemundo East, Telemundo West, Televisión Dominicana, Tr3s, TV Chile, TV Venezuela, TVE, TyC Sports, UniMás, Univision Deportes Network, Univision tlnovelas, Univision East, Univision West, VideoRola, WAPA América, ViendoMovies, ZooMoo.
EN ESPAÑOL ADD-ON PACKAGES
SonicTap® Music Channels ■ No commercials, no DJ interruptions. Kickin’ Country. Smooth Soul. Rock ‘n’ Roll. Latin Rhythms. With over 80 music channels from a wide array of genres, there’s a beat for every business with SonicTap Music. Requires DIRECTV Multi-Satellite System.
Alternative: Coffeehouse RockAlternative: Flashback/New WaveBluegrassClassic Rock: Classic Hits BlendClassic Rock: WorkoutClassical: Light ClassicalClassical: SymphonicCountry: Hit CountryCountry: Honky Tonk TavernCountry: Modern CountryCountry: Red, Rock and BluesCountry: Traditional CountryDanceDance: Retro DiscoDance: SubTerraneanFamiliar FavoritesFolk RockGreat StandardsGroove LoungeHealth & Fitness: New AgeHealth & Fitness: ZenHoliday & Happenings
Pop/Adult Contemporary: Y2K HitsPop/Adult Contemporary: Today’s HitsPUMP!Rat PackReligious: Gospel GloryReligious: HallelujahReligious: The SpiritRock: Adult AlternativeRock: AlternativeRock: Classic RockRock: College RockRock: Full Metal JacketRock: Hair GuitarRock: Ink’dRock: Reality BitesRock: Soft HitsRock: Spike*SonicTap: Carnaval BrasileiroSonicTap: Fiesta TropicalSonicTap: HurbanoSonicTap: Latin HitsSonicTap: Latin Jazz
SonicTap: MariachiSonicTap: Music of the AmericasSonicTap: Regional MexicanSonicTap: Rock en EspañolSonicTap: SalsaSpecialty: 8-TracksSpecialty: Be-TweenSpecialty: BluesSpecialty: The PlaygroundStandards: ShowtunesStandards: Silver ScreenStandards: Singers-SongwritersTranquilityUrban: Classic R&BUrban: Hot Jamz (Hip Hop)Urban: Hype*Urban: Old School FunkUrban: Silky SoulUrban: The Boombox**Contains explicit lyrics
ADD-ON PROGRAMMING
$0.30/mo. PER UNIT
Altitude Sports HD $0.99CBS Sports Network HD $0.15Comcast SportsNet California HD $0.99Comcast SportsNet Chicago HD $0.99FOX Sports Southeast—only available in certain areas of the U.S. $0.99In-Market Regional Sports Networks Pack HD—where available: $1.49 • Sportsman Channel • TVG • NHL NetworkMSG HD $0.49MSG+ HD $0.50ROOT SPORTS Southwest HD $0.99SNY HD $0.99SportsTime Ohio HD $0.99Spectrum SportsNet HD and Spectrum Deportes HD: In Market $1.75YES Network HD: In Market—available to viewers in NY, CT and portions of NJ and PA $1.75 ($1.50 out of market)
REGIONAL SPORTS NETWORKS (ZIP code confirmation required)COST PER MONTH
PER UNIT
Hospitality and Institutions Rate Card
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INTERNATIONAL PROGRAMMING
TFCDirect™*
The Filipino Channel, ABS-CBN News Channel, Cinema One Global, ABS-CBN Sports + Action, DZMM (radio), Lifestyle Network, INCTV, MYX and MOR 101.9 (radio)
$0.25/mo. PER UNIT
RussianDirect™ II*
Channel One, Dom Kino, Muzika Pervogo, NTV America, Rossiya 24, RTR-Planeta, RTVi, Vremya and Carousel$0.40/mo. PER UNIT
RussianDirect™*
Channel One, Dom Kino, Muzika Pervogo, Vremya and Carousel$0.35/mo. PER UNIT
MandarinDirect® III*
Charming China, Phoenix InfoNews, Phoenix North America TV, CTI Zhong-Tian Channel, Jiangsu Satellite TV, CBO China TV Series Channel and CCTV-4
$0.15/mo. PER UNIT
KoreanDirect™*
SBS HD, MBC, KBS World, YTN, SBS Plus, MBC Every1, tvN, EBS, MBN, TAN TV, National Geographic Korea, CTS, Radio Korea and Arirang TV
$0.25/mo. PER UNIT
Univision HD & Galavisión $0.15/mo. PER UNIT
RTR-Planeta* $0.15/mo. PER UNIT
VietDirect™ Plus*
SBTN, VietFace TV, Vien Thao TV, VGN TV, HONVIETV, TViet Network, Little Saigon Radio and Tai Seng Vietnam$0.15/mo. PER UNIT
ChineseDirect™
CCTV-4, CCTV News, iCable News, GZTV, Phoenix, 88TV, 88Films, NBA TV, MLB Network, beIN Sports, iCable Financial Info News and Phoenix Hong Kong Channel
$150/mo. PER PROPERTY – 1 to 999 UNITS $350/mo. PER PROPERTY – 1,000+ UNITS
Complimentary Channels: Satellite 101 – BYUtv, C-SPAN, CTN, Daystar, EWTN, Link TV, NRB, TCT Network, Trinity Broadcasting Network (TBN), The Word Network, World Harvest Television (WHT); Satellite 119 – CANAL ONCE, Enlace, HITN TV, Hope Channel, Jewish Life Television; Satellite 103 – BabyFirst TV, Free Speech TV, GOD TV, GEB America, NASA TV.
*Orbital slot 95. Must have DIRECTV Multi-Satellite System to receive these channels. Procurement of equipment is customer’s responsibility.
Bonus Channels: Arirang TV and CCTV-9 included with any International package with DIRECTV Multi-Satellite System.
FilipinoDirect™* The Filipino Channel, GMA Pinoy TV, Kapatid TV5, ABS-CBN News Channel, Cinema One Global, ABS-CBN Sports + Action, DZMM (radio), GMA Life TV, Lifestyle Network, INCTV, MYX and MOR 101.9 (radio)
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Contact DIRECTV
Know Who to Call
Attention Hospitality & Institutions (H&I) Dealers: Don’t forget, DIRECTV has phone numbers dedicated to different types of customer inquiries and dealer accounts. Below is a recap. Please make note of these numbers for future reference:
Need assistance? DIRECTV has phone numbers dedicated to different account types for customers and dealers
■ Commercial Customer Care (all other account types): 1.888.388.4249 (8:00am–12:00am ET)
For Dealers■ H&I (HTL) Customer Account Activations, Billing and Programming Issues: 1.877.389.5372 (24/7)
■ For Public, Business or Private Viewing (BAR, HOS, POL) Account Activations: 1.888.728.9587
Agreement & Form Submission■ All DIRECTV agreements (including Dealer Checklist) and other eligible forms must be uploaded to Salesforce.com
(Dealer Management Portal)
■ All other request forms and inquiries should be submitted to [email protected]
■ All activation requests require an SFDC Opportunity ID
To help you with inquiries, escalations or requests, please see the following contacts:■ Subsidy Payment and Dealer Compensation: [email protected]
■ Voluntary Account Disconnects: Customers must call 1.800.388.2505 (IMPORTANT: Dealers may not call on a customer’s behalf; the customer must call)
Finance ProgramAscentium Capital is proud to help you finance state-of-the-art DIRECTV equipment, including installation, labor and taxes
■ Easy process for approval review
■ Rates as low as 7.99%
■ Zero money down
■ 100% upfront funding based on rating
■ For details, contact 281.902.1944
Dealers are not authorized to sign any agreement or form on behalf of a property. Any dealer signing agreements or forms on behalf of a property may be immediately terminated by DIRECTV.
All contracts will be completed within 24 hours of submission, provided they are complete. You will experience delays beyond 24 hours if there is incomplete, incorrect or missing paperwork. If there are any questions, please contact 1.877.389.5372 or your ASM/distributor partner.
If you are taking over a property from another dealer, you must submit the Property Transfer Request form with your initial agreement submission. Failure to submit the Property Transfer Request form will result in processing delays.
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AT&T Capital Services for Hospitality & Institutions
Special Limited Time Offer*
■ 5.49% – 36 months
■ 5.99% – 60 months
■ Terms & Requirements
■ Only available for DIRECTV Solutions sold through AT&T | DIRECTV Authorized Dealers
■ Transaction size: $5,000–$250,000, monthly payments in arrears
■ 36- or 60-month $1 buyout lease; customer owns solution at the end of term
■ Maintenance term needs to match contract term to qualify for promotional rate
■ Signed AT&T Capital proposal must be received no later than March 31, 2017
■ Subject to credit approval by AT&T Capital Services; not all customers qualify. AT&T Capital Services, Inc., in its sole discretion, can discontinue this offer at any time. Pricing options available for US customers only.
*The signed Capital Services lease proposal must be received by March 31, 2017, subject to credit approval.
It’s now easier than ever to help you finance equipment, including installation, labor and taxes!AT&T Capital Services can help mitigate upfront cash outlay for DIRECTV’s full suite of free-to-guest solutions. Pricing options can include equipment, software applications, licenses, consulting fees, installation, and maintenance services.
PROCESS FLOW—SEE NEXT PAGEFor more information on AT&T Capital Services, Inc., please contact:
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AT&T Capital Services for Hospitality & Institutions (cont'd)
PROCESS FLOW
Detailed customer-facing quote is sent to AT&T Capital Services, Inc. (“ATTCS”)with sell price broken out per item and filled out credit application.
During installation, ATTCS will send the customer final leasing documentation for signature.Upon receipt of signed documentation including Certificate of Acceptance,
the monthly billing to the customer will commence and ATTCS will fund dealer invoices.
Assuming not denied, ATTCS will send the Authorized Dealer and/or customer the proposal letterwith approved monthly payment options and any conditions required.
Customer would sign the ATTCS proposal letter and send to ATTCS withrequested documentation to satisfy any required conditions.
The Authorized Dealer will order the equipment and coordinate with the customeron the implementation of the project.
Upon final approval, ATTCS will send the Authorized Dealer a PO for the one-time charges being financed.
The Authorized Dealer will send the invoices to ATTCS for the one-time charges being financed.
ATTCS will review the transaction including the customer’s credit and give “Approved,” “Approved withConditions,” “Ok to Bid with request for Financials” or “Denied” based on information available.
■ Typical decision takes 24-48 hours for transactions under $250,000.
■ Transactions over $250,000 could take up to 3-4 days due to extended credit review process.
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The following Process Flow is for all system types, except DRE
Enter the “Lead” into salesforce.com (SFDC) and convert into “Opportunity”
At Agreement Negotiation stage, work with the customer to complete and sign the CUSTOMER AGREEMENT, DEALER CHECKLIST and other required documents. Upload all required documents and move to next stage.
At Account Creation stage, Commercial Contracts Team will set up the billing account. Dealer will receive notification once completed.
The Opportunity ID is closed at Closed/Won status
The Build Out stage is automated to move forward after dealer calls 877.389.5372 to activate programming and any eligible promotional offers
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EXTENDED: DRE, ANALOG SWAP, OTHER APPROVED
The following Process Flow is for DRE/DRE Plus System Types
Enter the “Lead” into salesforce.com (SFDC) and convert into “Opportunity”
Submit the completed Site Survey in SFDC and change the stage to Credit Review, which will refresh to System Design for Distributor review. They will develop the Bill of Materials (BOM) with the dealer and submit it to Field Ops for review.
For DRE, work with the customer to complete and sign the CUSTOMER AGREEMENT and DEALER CHECKLIST
At “Agreement Negotiation” stage, dealer uploads the Customer Agreement to SFDC and submits it for Sales to review
The distributor will be sent an email request (dealer will be copied) to stage and ship the equipment
Upon receipt of the equipment, dealer schedules and completes the system installation
Upon approval, a pending DIRECTV account will be created and entered into SFDC. If an existing account is found, the existing account number will be used.
Once installation is complete and property has been activated, dealer updates SFDC to “Property Inspection”
Call Customer Care at 1.877.389.5372 to activate the property and Public or Business Viewing account
Account becomes eligible for subsidies and PPC after property is in closed/won status
Hospitality & Institutions: DRE/DRE Plus System Types
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EXTENDED WORKFLOW SALES STAGES
This is to be used as a quick reference to correctly follow the required Extended Workflow Sales Stages for DRE/DRE Plus System Types, Analog Swap Program and other programs
Create Lead and convert to Opportunity. Upload site survey and select distributor. Save at H&I Credit Review. System will automatically move to L&I System Design.
2 System Design Distributor 3 Upload BOM and system design
3 Design Review Field Operations 3 Approve BOM and system design
4 Agreement Negotiation Dealer N/A Upload Dealer Checklist, Agreement and
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Hospitality Customer Qualification Worksheet
Are you the decision maker for in-room guest programming?❑ If not, can you provide the contact? _____________________
Management❑ Owned❑ Managed❑ Franchised
Current television provider contract status❑ Out of contract❑ In contract? Remaining months ________________________
Current guest room TV provider __________________________
Current television service❑ HD channels❑ VOD service❑ Other television features _______________________________
Property size❑ Room count ______ ❑ TV count ______ 1. HD _______ 2. SD _______❑ IDF/Distribution closets _______
Wiring scheme❑ Home-run❑ Loop-thru (daisy chain)❑ Other (detail) _______________________________
TV Type❑ HD❑ Pro:Idiom❑ MPEG-4❑ SD
Brand standards❑ VOD❑ HD❑ Specific channel requirements
Guest demographics❑ Existing❑ Target
Average Daily Rate (ADR) _______
Public space opportunities❑ Bar/restaurant❑ Lobby❑ Fitness Center
Other Key Information: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
FACT SHEETUnderstand the property's needs by asking the right questions to help determine the best solution.
RELEASE TO: Brand Muscle Simian See Spec Sheet Collect for Insight Collected Folder NOT For Release Collected Folder For Release
WEB/DIGITAL: Set Ruler to Pixels JPG for Review Release JPG Digital PDF TIME DUE: RUSH Normal End of Night
LOL: RAP REVIEWED YES NO INKS: Cyan, Magenta, Yellow, Black RAP: RAP APPROVED
DIRECTV Dealer Checklist for Contracts
DEALERS ARE NOT AUTHORIZED TO SIGN ANY AGREEMENT OR FORM ON BEHALF OF A PROPERTY. ANY DEALER SIGNING AGREEMENTS OR FORMS ON BEHALF OF A PROPERTY MAY BE IMMEDIATELY TERMINATED BY DIRECTV.
Dealer Signature:
All contracts will be completed within 24 hours of submission, provided they are complete. You will experience delays beyond 24 hours if there is incomplete, incorrect or missing paperwork. If there are any questions, please contact 877.389.5372.
Note: All agreements can be accessed on the Dealer Center.
DEALER INFORMATION
Dealer:
Dealer ID:
Dealer Contact Name:
Dealer Email:
Dealer Phone:
PLEASE CHECK APPROPRIATE BOXES
Agreement Types:
❑ Hospitality Agreement ❑ Institutions Agreement❑ University Agreement
Additional Required Information:
❑ Hospitality & Institutions Receiver List (Excel format required)
❑ Customer name (print), person signing (print), title and signature❑ Customer signature
Optional Forms:
❑ Additional Services Addendum❑ Payment information (required only for recurring payments)❑ Tax-Exempt Certificate, if applicable; required if: 1. Property is tax-exempt 2. Government 3. Agencies, non-profit organizations 4. Direct payment agreements only
Date:
PROPERTY INFORMATION
Business Name:
Property Owner/Manager Contact Name:
Email: Phone:
Contact Name for Installation (not dealer technician):
Contact Email for Installation (not dealer technician):
Billing Contact Name:*
Billing Contact Email: Billing Contact Phone: *Not required if billing under third-party dealer
Who is your current video provider?
This checklist must be submitted as the cover page for all contracts submitted through SalesForce.com.
: To access DIRECTV HD programming, HD Access fee, DIRECTV HD equipment and HD television required.
1 This channel requires HD equipment and Advanced Receiver-HD. Please call 1-800-531-5000 for more information. 2 This channel requires a DIRECTV Multi-Satellite System. Please call 1-800-531-5000 for more information. 27
: To access DIRECTV HD programming, HD Access fee, DIRECTV HD equipment and HD television required.
1 This channel requires HD equipment and Advanced Receiver-HD. Please call 1-800-531-5000 for more information. 2 This channel requires a DIRECTV Multi-Satellite System. Please call 1-800-531-5000 for more information.
1 This channel requires HD equipment and Advanced Receiver-HD. Please call 1-800-531-5000 for more information. 2 This channel requires a DIRECTV Multi-Satellite System. Please call 1-800-531-5000 for more information.
1 This channel requires HD equipment and Advanced Receiver-HD. Please call 1-800-531-5000 for more information. 2 This channel requires a DIRECTV Multi-Satellite System. Please call 1-800-531-5000 for more information.
Some channels may require a DIRECTV Multi-Satellite System. PLUS In-Market Regional Sports Networks, where available.
INTERNATIONAL PROGRAMMING
1 This channel requires HD equipment and Advanced Receiver-HD. Please call 1-800-531-5000 for more information. 2 This channel requires a DIRECTV Multi-Satellite System. Please call 1-800-531-5000 for more information. 3 YES Network available as a local regional sports network package in CT, NY and in parts of NJ and PA as determined by ZIP code. Portions of YES Network programming available in SPORTS PACK premium package in the remainder of DIRECTV service areas.