The Ultimate Employee Engagement Requires No Pixie Dust! presented by Mark David Jones 2015 HRPA Annual Conference
The Ultimate Employee Engagement Requires
No Pixie Dust!
presented by
Mark David Jones
2015 HRPA Annual Conference
World-Class Success
Proven success formula
Proven implementation
Knowing
Doing
Results
Consistency
Chain Reaction of Excellence
Leadership _________
Employee _________
Customer ________
Loyalty, Advocacy & Long-Term
Success
Non-Negotiable Core
Values = __________
Service Standards (Operational Values)
______ _______ __________ _________
= ___!
Non-Negotiable Core
Values = __________ Vision = __________
(Job versus Task)
A Culture of Excellence
Selection
Training
Communication
Recognition
Strategies for Selection
• _____________ your culture
• State ____________ up front
• Treat applicants as _______
• Hire ________ and ________
Training for Guest Service
• Make eye contact and ______
• ______ and _______ each and every Guest
• ________ Guest contact
• Provide immediate _______ __________
Training for Guest Service
• Display appropriate _____ __________ at all times
• Provide the “_______” Guest experience
• _______ each and every Guest
Communication Principles
• Everyone has valuable ___________ to share
• Individuals need to know how their _______ contributes to the organization’s ________
• Communication _________ and __________ must meet Cast Members’ needs
Prioritize What You Recognize
1. ______________
2. ____________
3. ____________
4. ___________
Strategic Recognition
World-Class Culture Operationalized
Presented __________
Trained ____________
Communicated _________
Supported through a _____ environment
Leading Engagement
_____________!
___________
___________
____________