The Travel and Tourism and Hospitailty Project

7/27/2019 The Travel and Tourism and Hospitailty Project

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The hospitality industry

The hospitality industry covers a wide range of organizations offering food service and

accommodation. The industry is divided into sectors according to the skill-sets required for the

work involved. Sectors include accommodation, beverage, meeting and events, gaming,

entertainment and recreation, lodging, restaurants, event planning, theme parks, transportation,

cruise line, and visitor information and tourism andservice industry includes servers,

housekeepers, porters, kitchen workers, bartenders and etc.

The important of quality service in the hospitality industry

The important of quality service in the hospitality industry is so important than anything,

in a country or an island for example let’s look at Jamaica tourismit an important part of

Jamaica's economy so if our customersservice, restaurant, hotel and our culture wasn’t good

what do you think would happen? Most tourist wouldn’tchose Jamaica as an option then Jamaica

economy would declined and a lot of citizen and parentwould have been out of jobs student

would by force to stop school because their parents can’t afford it student and parents would be

force to do illegal stuff to fight for a living then Jamaica crime rate gone sky high and that would

of decrease the tourism industry and Jamaica economy however get low and thing and time

would have gotten harder as the time goesby. In addition to that one of the main reason quality

services is important. In a more simpler way the hospitality industry is wide so if quality service

is not applied a lot of stuff would be affected like: housekeepers, porters, kitchen workers,

bartenders, hotel, meeting, events, gaming, entertainment and recreation, lodging, restaurants,

theme parks, transportation, cruise line these are some of the thing that would have been affected



so in order to prevent this make sure that quality service is been applied in the hospitality

industry.

The similarities and differencesin hospitality industry and service delivered in

otherbusiness like Kentucky Fried Chicken (KFC)

Kentucky Fried Chicken (KFC) accommodationis bit similar to hospitality because they

share a few thing in common like customersservice knowing how to deal with customers on a

daily basis because in both industry customer service plays one of most important role in the in

hospitality and other business like Kentucky fried chicken (KFC) because withoutensuring that

their workers are giving the right customers service there wouldbea loss in the business. Look at

it from this aspect the workers might be rude n disrespectful to customers and not presenting the

food and beverage in an acceptable manner the first thing would be recognizable is the

customers would go to their competitors and they would also start a word a mouth promotion to

their friends, family and to the public and in a period of time business is going to lose most of

their customers and profit and that would force the owners, par tners and shareholder’s to

withdraw ,close or even sell the business or company . However,that is one of the main reason

customer’s services in hospitality and other business like Kentucky Fried Chicken (KFC)

In addition the difference they have when it come downs to accommodation in hospitality

and other business like Kentucky Fried Chicken (KFC), is what I would call in my own word is

staying time in hospitality they have hotels and so that offer room service and delivery of a

variety of things like Wi-Fi, TV, refrigerator,bed,and bath room and a lot more and these thing

will be available to you as long as you will to pay for the time, however Kentucky Fried Chicken

(KFC) the offer chairs and table for a limited time to finish your food and beverage if you which



to stay, most Kentucky Fried Chicken (KFC) also offer a playground for the kids to play if their

parents having a after meal discussion that have no cancer to the kids the can go to the

playground on the compound to by-pass the time or to occupied there time until their parents are

ready to leave

Community-based on tourism

Community-bases tourism has, for over three decades, been promoted as a means of

development whereby the social, environmental and economic needs of local communities are

met through the offering of a tourism product. However, whilst many project have been funded

in developing countries, their success (or otherwise)has not been widely monitored and therefore,

the actual benefits to local communities remain largely un quantified.

Approaches to Community Involvement in Tourism Development

While a wide range of variables determine the form which tourism development

ultimately takes in the context of a communal area, the issue of ownership and the degree of

community involvement are fundamental. Considering individual enterprises

Four basic producer scenarios are possible:

1) a private investor could obtain a PTO or concession from the Government

to operate a tourist facility in a communal area, perhaps providing Employment

opportunities, but no direct revenue to the local community;



2) a private investor could voluntarily decide to share some revenue with the community

from a tourist enterprise developed on communal land;

3) a private investor and a community could collaborate in the form of a profit-sharing

joint venture; the community has entitlements to profits or lease payments, and may or may not

be closely involved in the management;

4) the community could decide to develop its communal resources for tourism purposes

through its own community enterprise,

(5) for example, through campsites, craft sales, or cultural attractions. A second factor

which often influences the form of tourism development is the way in which producers decide on

the tourism product which they want to supply. The process of product selection typically falls

somewhere along a continuum of approaches, with demand-driven tourism development at one

end and supply-driven development at the other. In a demand-, or industry-driven framework,

producers choose to produce a given tourism product based on an assessment of the potential

market demand for these products in the region. This is important for minimizing the risk of

financial failure and for exploiting untapped market potential. In a supply-, or capacity-driven

approach, on the other hand, producers identify those services or experiences which they

are most able and willing to offer to tourists at a given point in time based on local resources, and

then attempt to market these "products" within the context of the existing industry. This helps

ensure an enterprise is feasible, fits within the carrying capacity of an area, (physical, ecological,

cultural) and develops the comparative advantage of a locality and of the Namibian tourism

product as a whole. While experienced tourism producers presumably draw both on their own

particular capacities and on their knowledge of the market in designing their product, limited



Access to information, skills, and capital can make it quite difficult for fledgling

community producers to meet the demands of the established industry. In such instances, a

supply-, or capacity-driven approach to developing a tourism venture may result in dramatically

different results for local producers than one which is based primarily on external industry

conditions, as the discussion below of community enterprises illustrates. Furthermore, the extent

to which private investors seek to market and build upon features of the local area (its resources,

history, products, or people's

The advantage of community based on tourism

An advantage of community bases tourism, if let us saysone of local parish like Hopewell

in Hanover Jamaica a cave was found with Mineral River , insets that’s not common outdoors,

large rocks and also rock forming inside because of the minerals and rain fall years upon years of

development producing two distinct features known as stalactite and stalocmight which is a

feature of rock that forms (growing rock). The stalactite which comes from the top of the cave,

while the stalactite which comes from the base of the cave. Caves are large underground

chamber, typically of natural normal found on hill or between two incline plains; they are a

hollow open space under the ground.

The advantage of community bases tourism if a caves found in the local community it

would help a lot of the unemployed people in because it open a gate way for private investor and

workers then after the cave as been set up, they can make flyer and lot of advertising and send

out some distributors in the tourism areas and also create a web-site online with tours that they

offer which would amazed a lot of over sea travelers’ and lot geology student and professors and



lot of the ecotourism and this would make a addition to our tourism and economic .The

community would have to organized facilities in the area to accommodate the tourists so a lot of

people in the community could open restaurant while some can open a craft market with a lot

of different variety of thing this help most of majority of the community to have a job . This

would be one of the few time that tourist get to go in the rural area and see what it have to offer.

In a more simple way community based tourism providing employment opportunities, but no

direct revenue to the local community.

Social benefits: employees may gain some skills, such as proper English-speaking,

although

Confined to unskilled or semi-skilled jobs, they are unlikely to acquire business skills.

However, other members of the community and particularly community leadership and

Institutions have no role, in either providing inputs or distributing benefits, so there is

No institutional development or other human resource development involved.

Ownership and control of the enterprise and the community's earnings remain entirely

In the hands of the entrepreneur. Also t boost to local economic activity, jobs

And earnings, but limited distribution of benefits locally. Low impact in terms of

Secondary linkages (except during construction), institutional and human

Resource development. Potential infra-structural development. Potential for

Significant resource costs to local people.



The disadvantage of community based on tourism

The disadvantage of the community based on tourism the risk of financial

Failure and for exploiting untapped market potential. In a supply-, or capacity-driven

Approach, on the other hand, producers identify those services or experiences which

They are most able and willing to offer to tourists at a given point in time based on local

Resources and then attempt to market these "products" within the context of the existing

Industry. The community of local tourism issues, the role of the resource base, and potential to

earn income from tourists, hence may have spin-off benefits. However finding a provide investor

and making make him or her have him aim.

The investor's aims.

The rate of return on investment that is acceptable to an investor will depend on the

investor's objectives. If the aim is to earn his/her main source of annual income, as in the case of

a young entrepreneur running his/her own lodge, a high return will be important. However, if

the aim is to store money earned elsewhere in a long-term low-tax form, or to invest in an

enterprise that will reap low annual dividends but a high "nest-egg" when sold, then a lower

annual return will be acceptable. This suggests that the provider of capital finance is more likely



to be an "absentee partner" and therefore different from the person who provides the other main

resource scarce in local communities -- entrepreneurial and management skills

The implications on the country as a whole

The implications on Community-based tourism on the country as a whole earning foreign

exchanges, creates employment and allows the person to meet new people however, if a local

community would found a tourism attraction the first thing we would notice this the population

of the tourist increased in the country and when the population increased they is going to a

demand worker in the tourist industry and hospitality industry because more housekeeper,

porters, kitchen workers, bartenders, transportation and a lot more like hotel restaurants and est.

The unemployed rate decreased and however a lot of families and student would have been help

out a lot by such act even the crime rate might decreases because there would have been lot of

jobs available which this won’t force a lot of people to do illegal stuff so this is why I think the

crime rate decrease and tourist population escalate even more when there is little to no crime in

the country are island.

The overall community base tourism implication on the country has been good in

developing countries, local community, socio-economic development, small businesses, and

island.

Jamaica community bases tourism competitive advantage

Community based tourism is an alternative type of tourism that can be used to diversify

the Jamaica tourism product and provide Jamaica with a competitive advantage like reggae



music which Bob Marley who made reggae into an international phenomenon. In the wake of

his success in the 1970s came a host of other names, and it wasn’t long before reggae became an

established genre of music. But reggae was simply the growth, the development, of what had

been happening in Jamaican music. Beginning with ska, and then rock steady, the loudest island

in the world had declared its real musical independence, and had already made an imprint on the

world, albeit a small one.

However our rich culture, weather and eco tourism such bird, cave mountain and resorts

added to our advantage because there is no other country or island that have similar culture or

language you can’t it in a other country that speak patio and our language amused a lot of forging

counties over the world also our beaches and resorts is known as one of best because of its clean

and wonder full look in addition our weather is one of the main advantage of all when it snowing

and cold it other countries its mostly sunny in Jamaica and out 360 water view and mountain

view however we have a lot of cave that give us lot of attention these are the things that give us

our advantage is tourism our beach, resort, weather, views, culture and language .

Technology impact on development of travel and tourism industry

Travel and tourism industry has been develop a lot because of technology, because in the

late 1400 to early 1600 the tourism industry wasn’t that develop as now because of the way



people transport was one the main reason, the steam engine was invented in 1779 and the stem

ship was however invent in 1809 this allow tourist to start travel leisure, recreation and holidays ,

visiting friends and family ,business and professions also for health treatment and religion then

the tourism industry start to grow from there then in 1841 the railway excursion using chartered

train, tourism was increased even more motor car was introduction in the 20th

century , air travel

so that tourist could travel near and far with their varieties of luggage such as large or small

which as boom the population of tourism industry ,now that tourist can travel in ever means by

ships, motor car and air travel, tourist start to demanded more technology in the hospitality

industry such as quality hotel and restaurant . They rather to go to hotel with wife, phone and

television so they can connect back home easy and know what going on than a hotel with just

bed and bather room. Tourist also rather to book a flight or make reservation for a hotel or rent a

car on the computer or on their phones.

The world tourism will continue to grow day by day because tourist like better and faster

and more compatible ways to live and travel as long technology continues to increase and tourist

is given what they looking for in technology wise.



INDEX

Working on



Summary

A comparative analysis of service delivery in the hospitality and other industry, the pros and

cons of community based tourism and the impact of technology in the development of the

tourism industry



The Travel, Tourism and Hospitality sector

NAME: Kas-wayne Samuels

SUBJECT: Travel and Tourism



The Travel and Tourism and Hospitailty Project

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