The Telehealth Adoption Blackhole: a 5 year Outlook Dr. Milton Chen I have been deploying telemedicine for 25 years, all my pilots are successful, I do not want to hear about failures – A Director of Telemedicine Talking about adoption failures is bad for my business, why don’t you just sell – CEO of a famous telemedicine company 52% of 112M visits are virtual – Kaiser Permanente CEO (but not what
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The Telehealth Adoption Blackhole: a 5 year OutlookDr. Milton Chen
I have been deploying telemedicine for 25 years, all my pilots are successful, I do not want to hear about failures – A Director of Telemedicine Talking about adoption failures is bad for
my business, why don’t you just sell – CEO of a famous telemedicine company
52% of 112M visits are virtual – Kaiser Permanente CEO (but not what you think)
The Only Video Chat + Telehealth Chosen by the Astronauts
It really is the tech/user experience (license, reimbursement, data silo … are …)◦ Hundreds of messengers -> WhatsApp (sending chat vs. amazing robust experience)◦ Not easy enough for the patients• WebRTC is not enough• Device connectivity is still very hard
◦ Not productive for the providers• Click to call vs. triage dashboard• See a doc vs. Efficient flow over the medical team
When will we cross the chasm?◦ What was new that allowed us to cross it?