The Services of TDC Business InfoC entre Miss Wendy Wong Assistant Business Information Manager The Hong Kong Trade Development
Dec 22, 2015
The Services of TDC Business InfoCentre
Miss Wendy Wong
Assistant Business Information Manager
The Hong Kong Trade Development Council
Introduction
• Location of the TDC Business InfoCentre:1 Expo Drive, the Hong Kong Convention
and Exhibition Centre, Wanchai
• Business InfoCentre is a part of TDC services
• A special library in trade and business information Hong Kong, China and worldwide business
contacts Global statistics Business and financial news Company and industry reports Journals and Periodicals Trade and investment regulations Tariffs and taxes Trade fairs World economic environment
Introduction (Cont’d)
• Target customers Hong Kong business community,
especially the small and medium-sized enterprises (SMEs).
Hong Kong trade associations, consulates, global trade promotional bodies
International business visitors Welcome students to use our
resources
Introduction (Cont’d)
Introduction (Cont’d)
• To enhance Hong Kong's standing as a partner and platform for global business
• To promote Hong Kong's leading role as an international business hub for services and information
Customer profile
• There are over 15,000 visitors per month
• 70% of visitors from Hong Kong• 30% of visitors from overseas and Chin
ese Mainland• Apart from SMEs, consultants, research
ers, trade officers from consulates and trade commissions are also frequent users
Services of InfoCentre1. Collections
Hard copy resources Business Directories Region/Country
collection Product/Service
Industries Statistics Periodicals and
Newspaper Hong Kong Collection
Services of InfoCentre (Cont’d)Electronic resources• Over 60 electronic
databases supplying business intelligence
• The most popular databases:Business directoriesStatisticsIndustry and market
reportsCountry commercial
guidesTradeshowsGlobal Import duties
Multimedia collectionManagement and Business
Skills TrainingCustomer Service/
Marketing TDC’s market seminars
Services of InfoCentre (Cont’d)
The most popular and heavily used informationChina Trade and Investment resources
Closer Economic Partnership Arrangement (CEPA), China’s accession to WTO
China company contacts Provincial China yellow pages and statistical
yearbooks Project investment guide
International trade directoriesTrade fair catalogues
Services of InfoCentre (Cont’d)
China Trade and Investment resources
International trade directories
Service both external and internal customers
Offer service to customers in Using the InfoCentre
facilities Information search Use of electronic
databases Other electronic media
As a library to the Council Provide information to head
office and 40 overseas branch offices
2.Customer Service/Reference Service
Services of InfoCentre (Cont’d)
3. Guided tours and Electronic database demonstration
Guided Tour will be held Monday to Friday at 3pm.
Electronic Database Demonstration will be held Monday to Friday at 4pm.
Conduct tours to international organizations, chamber of commerce and government officials.
Services of InfoCentre (Cont’d)
4. Bookshop TDC publications
• Product magazines• Market research reports• Trade fair catalogues
Services of InfoCentre (Cont’d)
Monday - FridaySaturdaySunday
9:00 am - 8:00 pm9:00 am - 5:00 pmnoon - 5:00 pm
Public holidays closed
Tel. number:Fax number:E-mail: Website:
(852) 2248-4000(852) [email protected]://infocentre.tdctrade.com
Hong Kong Convention & Exhibition Centre, 1 Expo Drive, Wanchai, H.K.
Services of InfoCentre (Cont’d)
Thank you