Customer First The Service Orientation Buyer Service Agreement Short Sale Facilitation Seller Service Agreement
The Service Orientation
Feb 26, 2016
The Service Orientation. Buyer Service Agreement. Seller Service Agreement. Short Sale Facilitation. Customer First. Our Chief Economic Denominator. Revenue. Production. Volume. Satisfaction. Customer Excitement. Achieving Customer Excitement. Customer Excitement. Seller. Realtor. - PowerPoint PPT Presentation
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Transcript
Customer First
The Service Orientation
Buyer ServiceAgreement
Short SaleFacilitation
Seller ServiceAgreement
Customer First Associate
Our Chief Economic DenominatorRevenue
Production Volume SatisfactionCustomer Excitement
Customer First Associate
Achieving Customer Excitement
Effort
Seller
Realtor
ServiceContract
CustomerExcitement
Hierarchy of Consumer Engagement
A successfully closed transaction
90% or better satisfaction rating
A letter of personal reference
A sincere appreciative hug
HousewarmingParty!!!
Customer First Associate
A successfully closed transaction
90% or better satisfaction rating
A letter of personal reference
A sincere appreciative
hug
HouseWarmingParty!!!
m62 visualcommunications
Traditional Real Estate Agent
ProspectingFor New
Business
Current Clients100Workload %
80
60
40
20
Customer First Associate
m62 visualcommunications
Customer First Real Estate Professional
ServiceExisting Customer
Base
New Business
100Workload %
80
60
40
20
Customer First Associate
Customer First Associate
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