The Secret of Success by Chris Edwards

The Secrets of SuccessWhy 2 million users love the Success Community, and how you can

‘hack’ it

Chris Edwards

Solution ArchitectSalesforce MVP@Chris_SFDC

Chris EdwardsSolution Architect @ MavensMVP and User Group LeaderBlogger @ www.SalesforceWeek.ly

An Introduction to the Success Community

- Find help, ask questions, make suggestions and collaborate -- Help & Training -- Answers -- Collaboration -- IdeaExchange -- User Groups -- Known Issues- Community: authentic and quick interaction with other

users - #Success2M …but are you getting the most out of it?

Two million users can’t be wrong – but what do they use it for?

on success.salesforce.comor the Salesforce Events

app

Answers

WHAT IT IS- Forum for clicks questions, with answers from the community

HOW TO USE IT- Search first, volume of questions is huge and growing- Give details (not just ‘data import is erroring’) and

screenshots - Provide context: edition, object relationships, steps taken- Be appreciative: listen, know it’s a community, mark Best

Answer

THE SECRET- You’ll learn more by answering than by asking!

Tap into the community’s hive mind to solve problems

Collaboration

WHAT IT IS- Chatter: profiles, feeds and groups (bit.ly/SF-featured-groups)

HOW TO USE IT- More free-form than Answers: discuss opinions, best

practices- Share files, links, polls and thanks- Configure your group email settings- Mention groups & share posts rather than posting multiple

times

THE SECRET- The home of the lesser-spotted Product Manager!

Alright stop, collaborate and listen!

IdeaExchange

WHAT IT IS- Community suggestions box: post ideas, vote and comment

HOW TO USE IT- Search twice, post once!- Ideas reaching 2,500 points are guaranteed a PM response- Review Statuses: Under Consideration, Considered for

Future...

- …On Roadmap, Pilot/Beta, Coming in Next Release

THE SECRET- Salesforce want your votes, for more reasons than you think!

Vote early, vote often!

Known Issues

WHAT IT IS- Log of all issues known to be affecting Salesforce customers

HOW TO USE IT- Summary, steps to reproduce, and workarounds- Product Management updates, and Reported By metrics- Status: In Review, Scheduled, Release in Progress, Fixed

- Click ‘This Issue Affects Me’ to be notified when resolved

THE SECRET- Be proactive using IFTTT alerts: bit.ly/SF-known-issues

Bugs, death and taxes… but knowledge is power

UserGroups

WHAT IT IS- Regular customer-organised meetups (bit.ly/SF-user-groups)

HOW TO USE IT- Join one (or more!) of nearly 250 groups across the world- Business, developer, admin, vertical, non-profit, women in

tech - Learn new skills and features to enhance your org and grow- But also share ideas, network to advance your career & have

fun

THE SECRET- You get out what you put in. Have your say & volunteer!

Continue the discussion… in real life!

Summary

- The Success Community is there for you: so use it!- Be proud to be a member of a 2 million strong

community…- But stand out from the crowd by knowing the hacks: -- Be thorough and considerate when using Answers -- Join the discussion and ‘doorstep’ PMs in

Collaboration -- Throw your voting weight around on the

IdeaExchange -- Use Known Issues to your advantage by being

proactive -- Find your local user group to keep collaborating

offline -- Participate and give back wherever you can- Be a good community member, and an informed one!

Join the crowd, but stand out!

Upcoming Chicago Community EventsPresented by Salesforce Community Leaders

Midwest Dreamin’July 21st & 22nd at Navy Pier

Call for Presenters is OPEN! Closes 4/1/16

Sponsorship Opportunities Available, spaces are limited!

To learn more go to: MidwestDreamin.com or @Midwest_Dreamin

Trailhead on the RoadMay 7 – 9 am to 2 pm

Illinois Technology Association 20 N. Upper Wacker Dr. #1200

Registration Opens SOON! Free to attend, space is limited

thankyu